Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,681 total complaints in the last 3 years.
21,945 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau I am *********************************** Boina. I have an Amazon Seller account which I started last October 2021. I have been operating and selling at Amazon Marketplace for only seven (7) months until Amazon suspended my account last 7 May 2022 due to Dropshipping and Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to Eighty Six Thousand Seven Hundred Ninety Six Dollars and Seventy Five Cents ($86,796.75) that needed to be withdrawn as soon as possible.We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, on our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension.I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $86,796.75. Please know that I only sell on Amazon Marketplace and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.Sincerely yours, Optima Bellatrix LLC **************************
Business Response
Date: 08/22/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy and Drop-shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on May 07, 2022. We notified the seller of this decision by email on that day.

The funds in the sellers account are eligible for transfer. The seller can write to us at [email protected] on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought a $25 Amazon gift card from *** using Venmo on July 16. When I try to redeem it on Amazon a week ago, the website says "The gift card is locked. Unfortunately, a problem has occurred while redeeming your gift card. Please get in touch with the person who purchased the gift card as we are only allowed to share details with the purchaser due to data protection laws and policies. Please ensure the purchaser has the following information at hand when getting in touch with us: 1) Claim code (14-15-digit letters and numbers in this format ****-******-*****) 2) Serial number ********* set of numbers) Did you purchase the gift card yourself? Then please contact our customer service." I then contacted the *** store to make sure it was activated. They said it's activated. Telling me to contact Amazon. I promptly contacted amazon support providing the claim code and serial number, then I was told $25 will be refunded back to my Venmo original payment in 24 hours, so I waited, but no refund. I contacted amazon support again. The second amazon rep told me to take a hike and talk to ***. I was furious. I spent so much time on the phone and chatting about something that I paid for, and yet it's still not resolved. Amazon and *** should be ashamed of themselves. Shoving responsibility around to each other and playing their customer like a fool. Where is my $25 dollar?
Business Response
Date: 09/02/2022
Hello Jaxon,
I'm ***** from Amazon.com. I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had.
I'd request you to please help us with the images of Gift card front and back along with the code and serial number.
We will escalate the issue to our internal team and do our best to resolve this issue for you.
We look forward to hearing from you soon.

Customer Answer
Date: 09/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.
The problem has not been resolved. Additional information required by Amazon.
I have attached the giftcard image in the email. The gc claim code is aq65-5g5dxj-zp4at. The serial number is ****************.

Sincerely,

***********************
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a fire Amazon TV stick. It came broken. I was talking with help on the website. They told me I need to purchase a new one to resolve the issue. I'm not spending money for another possibly broken fire stick. Sure they said they'd help with a refund but why do I need to spend the money, when it's a problem with their product. I don't feel the need to spend more money for a problem they caused.
Business Response
Date: 08/23/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 13, I purchased a medify air purifier and a new world pet products pet play pen. I have attached photos of my order being undeliverable due to the box being damaged. It stated that I would receive a refund 3-5 business days after. However, I never received the $27.30 I paid for the air purifier and I was charged an additional $21.88 on august 14 because I was on a payment plan. I was also not refunded from the pet play pen $26.03 plus tax. I have tried to contact them, and to cancel the payment or to say that I never received the package and have been unsuccessful.
Business Response
Date: 08/21/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company accused me of violation of the guidelines but are ignoring my request to obtain proof of their statement. I reached out several times, but keep getting ignored. My account is blocked from leaving reviews and the company keeps ignoring my requests. I'm asking for proofs of their accusations.
Business Response
Date: 08/21/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We see the concern you have shared with us over the removal of the ability to leave any reviews of products on the website. I have reviewed it in detail, and the response was correct.

Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.

Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews and ratings were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

To learn more about this policy, go to Community Guidelines:
https://www.amazon.ca/gp/help/customer/display.html?nodeId=*********

We cannot share any additional information about this decision.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/25/2022

Complaint: 17726442

I am rejecting this response because:
I DID NOT ask to restore the reviews.
I asked for the proof of your allegations.
The first three pints not being true at all, unless you can prove that part, attached are a copy of the reviews showing there is no link to any sellers,. It leaves it with an unauthorized party accessing my account. Since I never authorized it, Amazon is to provide ne details on it, as my account contains personal and financial information and access.
Amazon is refusing to divulge to whom they gave my personal and financial information access .

Seeing Amazon shares personal and access to an account that holds payment to 3rd parties, without my knowledge or consent, I ask that you refund me my prime annual fees,r emove all my financial information from your site.

Sincerely,

*********************
Initial Complaint
Date:08/16/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since i filed initial complaint Amazon has been punishing me. I got frustrated and said I would send everything I bought last 30 days. I did want to send 1 item back and they put charges on all but dropping at **** After talking to customer care they removed all charges but **** *** pickup this is punitive . The 10 dollar item i would return i would As for controller and everything else going to contact news stations I still have all messages they deleted get ****.last month I sent 5 things back because they just did not work..amazon sells junk without ever testing i am 60 on long trips over 2 blocks i use a ******. I offered to send them a picture. I do not drive and I can't return vthings to cvs. Originally they had cvs **** and Amazon drop locations **** I also had a friend to try a return no fee for *** dropoff so it is all punitive
Business Response
Date: 08/23/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cannot access my Amazon account because I have two-step authorization process for security measures. I have not used my account for a year or two however I no longer have access to the phone number *************) that I put onto my account for security purposes. The Amazon websites states to call their customer service to remove it however after answering more questions - some which requires access to my account (which I am locked out of) - their system and their **************** states they are unable to unlock my account for me. They ask more questions than a Bank or my ******************* would ask. Instead they told me I could restore my account by opening a new account using the same email address and that my old account (which includes digital content (hundreds of ebooks) would be transferred over. However, when I attempted to do that - the disclaimer by Amazon is that I must acknowledge that I will lose access to all my content from my old account. It will be erased. All I would like, is the access back to my account so I can use it to read my ebooks on my Kindle and to make purchases.
Business Response
Date: 09/22/2022
Hello,
In order for us to unlock the account we need to follow our advanced security process. We'd request you to please help us with the details below. Our specialist team shall contact you and provide assistance:
1) Customer's phone number:
2) Customer's name:
3) Customer's location and time zone:
4) Preferred call back time range:
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Macbook Pro for $3,149.04 through Amazon. This order number is #***-4412869-7418643. It was on 6/29/22, I received a package on 6/30/22, and the item was incorrect. It was a lower model. I contacted Amazon immediately. They told me to contact the 3rd party seller directly. I contacted the third party seller and they told me i would need to cancel the order, and re-order for a higher amount through there website. I felt this was bait and switch, and improper, so i contact amazon to rectify the situation. Amazon refused to compel the 3rd party seller to the purchase agreement I made with them, at the price I already paid. After failing to have them uphold their agreements, and numerous calls, I opted to just cancel the order all together. (I ended up purchasing from the 3rd party sellers website, Adorama, for a higher price. I guess bait and switch works, and Amazon condones it!)It took them several days to provide me with a pre-paid return label. I Mailed the item back the day i recevied the label. Based on the tracking number (1Z0X118A9095182124) it was received 7/9/22. According to future amazon phone calls, the return was approved by the seller on 7/11/22. I have called multiple times since then, spent hour on the phone, sent multiple emails for incident reports. And every time I do this, they tell me i need to wait 3-5 business days. I wait the time period, and they then direct me to submit another report or incident email. (For example I called on 8/2, and was told to wait 5-7 business days, i then called on 8/8 and was told to email back an incident report with the order number and return information. I got a response on 8/9 to wait 3-5 business days. I called on 8/15 and again was told to submit and email to the billing company. I sent the email again, and received a response on 8/16 saying to wait 3-5 business days. All i want is my money that they are holding. It was paid with an amazon store card, so i cannot even contact my bank.
Business Response
Date: 08/24/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 111-4412869-7418643.We have researched this matter and noticed that a refund was already initiated on 12 July 2022 however, the refund has been stuck. We are currently working with the concerned team to process this refund. Kindly allow 2-3 days for us to revert back with an update.

We would appreciate your patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 08/24/2022

Complaint: 17726001

I am rejecting this response because: I have to submit a response to prevent this complaint from closing. Amazon has taken the time to tell me to wait 2-3 more business days. So i will await their response.

Sincerely,

*************************
Business Response
Date: 09/27/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 111-4412869-7418643.We kindly request you to contact the card issuer and dispute the transaction to be reimbursed.You may use this email as an affidavit.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 10/04/2022

Complaint: 17726001

I am rejecting this response because:
I still do not have my funds. The order was on 6/29/22. You sent the wrong item. Refused to honor the original price for the new item I had to purchase, and then refused to refund me. It is now 10/4. This is unacceptable. Amazon has a 30 money back guarantee, which is a lie.
each amazon employee has attempted to drag this issue out further for me, telling me to wait a week and call back then. Thankfully i submitted the dispute and discovered I could do that even with an Amazon Store card, which i usually deal directly with amazons site to manage.
but even recently, in a phone conversation with amazon, and in a follow up email, it was suggested to cancel my dispute. Other emails from amazon have told me that they communicate to my card to rule the dispute in my favor, but then I learn my card received no such communication.
it seems that amazon is doing everything possible to prevent the return of my funds for a mistake that was theirs. I do not accept the resolution until I have received my funds. What if i accept the resolution, and then amazon rejects the disputed charge? No thank you. Because of all the disinformation i have been given by amazon, i will wait to accept an actual and tangible resolution.
funny enough Amazon has suggestion NOTHING to make up for the fact they have my $3,000 for 3 months since the incorrect item they sent was returned. What if I needed those funds? What if i am being charged interest?
absolutely deplorable. Not to mention the blatant condonation of 'bait and switch'

Sincerely,

*************************
Initial Complaint
Date:08/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Amazon.com Prime member and I am having trouble getting Amazon to honor a delivery of an item that is in stock and ready to ship on the Amazon.com website. The order number is ORDER # ***-2363474-9161051 I contacted customer service and they were very helpful at first (*****) I was on the phone for over one hour at this pint trying to get this issue resolved. The items are in stock and ready to ship and I have a paid Amazon order conformation and they refused to send the item.I was then sent to a USA customer service agent who took a very condescending tone and basically refused to correct the order and said there was nothing they could do and hung up on **** think think is Price Manipulation because they are selling the items at a high price point now and are refusing to send the same items they have in stock that I purchased at a lower price point for less. Also they are displaying an even higher price for this item when you search it up on their web site it displays the highest price even if you are a prime member and they have it sold by prime in stock at a lower price point. That is very shady as well.Overall they need to ship the item that are already late to me and have them in stock but refuse to ship them. All of the calls are tracked by Amazon by the order number provided and they refused to do anything about it violating their Prime Member agreement and I have no where else to go but the BBB.Picture one is my order conformation and status that has changed after purchase.Second pictures shows Amazon's Price Manipulation showing a higher price point when you search the item knowing full well they have it in stock for a lower cost.The third picture shows the sold by Amazon price that is lower. Very deceptive for a consumer to see this especially being an Amazon prime member and the benefits of the member ship are lowest prices and fast shipping.
Business Response
Date: 09/09/2022
Hello ***************************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared on the order cancellation and have looked into the issue. The response you wre provided was correct, we will not be able to issue a replacement or offer a price adjustment as we have cancelled the payment and have not received any payment or an authorization on the order.

While we try to make sure our customers get the best of prices and quick deliveries, occasionally there are errors and an order cannot be delivered.

Amazon Prime is a membership program that offers many benefits, including FREE Two-Day shipping on millions of items, access to movies and TV shows, ad-free music, unlimited photo storage, and Kindle books. It is not just a free expedited shipping or a price guarantee program. You can view a complete list of benefits here: http://www.amazon.com/gp/help/customer/display.html?nodeId=*********

More information about Amazon Prime, including membership Terms & Conditions, can be found on our Help pages: https://www.amazon.com/help/prime

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Utilizing Amazon's Try before you Buy option for Prime members I was attempting to find a pair of shoes that fit my 1 year old. After trying on several pairs I realized that I was ordering the wrong size and canceled a pair. Apparently they had already shipped and were redirected back to Amazon. Somehow the order wasn't canceled and I began receiving alerts that I had three days to keep, return or exchanged them. I immediately reached out to Amazon and was told that I had to wait until the following Monday and contact them again. I did, and was told the order was canceled. I reached out multiple times and was told a variety of things, that I should ignore the emails, that the issue was being escalated, that the emails would stop, offered a $50 credit then told it was a $5 credit, the first associate made a typo, (neither of which I got) I was assured over and over that I would not be charged, and the charge was processed 3 times. I was over my credit limit on that card so the charge would not go through on Amazons end, but even after I contacted them FURIOUS that after days of being told there was nothing to worry about and lied to, they still attempted to charge my card 3 times. Just yesterday, I finally received a cancelation notice. All this for a pair of shoes that never even made it to my home.
Business Response
Date: 08/21/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the delivery issue with your Order ID: ******************* and have reviewed it in detail. We regret any misunderstanding when you reached **************** but can confirm you were not charged as the charge was declined. We are not able to issue any additional refunds or credits on this issue.

A $5.00 credit was issued to your account, this would apply to qualifying orders sold by Amazon as a discount, no codes required. You could dispute the overlimit charge if any as it was a declined authorization, not a approved real charge from Amazon.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Complaint: 17723933

I am rejecting this response because:

Sincerely,

***************************

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