Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,782 total complaints in the last 3 years.
- 21,921 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/17/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Staff Terminated Our Amazon Kindle Direct Publishing Account for A Timespan Of More Than Eleven Weeks Our works are only partly visible within the Amazon marketplace, and beneath our author Central Page.We request that a technical examination be made of these error pages within the Amazon H******************H.Sixteen titles from twenty-two published titles are visible within our Author Central page.Certain of our published works are not tied to our Amazon Author Central Page.We have repeatedly requested intervention for this publication failure.We have observed that our remaining titles are not published to the Kindle Store.We have not received a restoration of our preliminary order title:ASIN: B09SDQ7VDL Our work is only partly visible within the Amazon H******************H:https://www.amazon.com/dp/B019D3313M Several of our works contain only an empty page. The below Amazon pages show only errors:https://www.amazon.com/dp/B09LYZ6HBC https://www.amazon.com/dp/B09LQDMXM3 https://www.amazon.com/dp/B09SDLWFNX https://www.amazon.com/dp/B09LYYZNVM https://www.amazon.com/dp/B09LYZ5NQC We wish to escalate our complaint to ********************Several of our works have been removed from the Amazon marketplace. We have not received assistance.Each of our titles is currently removed cyclically from publication.We have repeatedly received no assistance from Amazon Kindle Direct Publishing. When we submit new versions of our titles, Amazon Amazon Kindle Direct Publishing's automated system blocks our titles from publication.A supervisor told us that we could expect to receive assistance to restore our locked titles. We are currently awaiting the restoration of every title to the Kindle platform.Business Response
Date: 08/24/2022
The executive customer relations is looking into this and will reach out to **********************.Customer Answer
Date: 08/29/2022
Complaint: 17727470
I am rejecting this response because:Staff Terminated Our Amazon Kindle Direct Publishing Account for A
Timespan Of More Than Eleven Weeks
Our works are only partly visible within the Amazon marketplace, and
beneath our author Central Page.
We request that a technical examination be made of these error pages
within the Amazon Marketplace.
Sixteen titles from twenty-two published titles are visible within our Author
Central page.
Certain of our published works are not tied to our Amazon Author Central Page.
We have repeatedly requested intervention for this publication failure.
We have observed that our remaining titles are not published to the
Kindle Store.
We have not received a restoration of our preliminary order title:
ASIN: B09SDQ7VDL
Our work is only partly visible within the Amazon Marketplace:
https://www.amazon.com/dp/B019D3313M
Several of our works contain only an empty page. The below Amazon
pages show only errors:
https://www.amazon.com/dp/B09LYZ6HBC
https://www.amazon.com/dp/B09LQDMXM3
https://www.amazon.com/dp/B09SDLWFNX
https://www.amazon.com/dp/B09LYYZNVM
https://www.amazon.com/dp/B09LYZ5NQC
We wish to escalate our complaint to ********************
Several of our works have been removed from the Amazon marketplace. We
have not received assistance.
Each of our titles is currently removed cyclically from publication.
We have repeatedly received no assistance from Amazon Kindle Direct
Publishing. When we submit new versions of our titles, Amazon Amazon
Kindle ******************* automated system blocks our titles from
publication.
A supervisor told us that we could expect to receive assistance to
restore our locked titles. We are currently awaiting the restoration
of every title to the Kindle platform.
Every work should be delivered to customers, as we originally
submitted incorrect files for each work. Each completed item should
automatically be Pushed, to customers.
Our reports feature is no longer accessible to our staff. Our account
was previously closed.
Any representative who states that each of our titles is available
within the Amazon Marketplace is blatantly deceitful.
No representative has examined our published titles which are absent
from Amazon.com.
Despite the active status of these works, each title is clearly not
visible within the Amazon Kindle marketplace.
We are asking that an investigation be made into the behavior of
obstinate staff.
We lost twenty thousand dollars of unpaid royalties as a result of our
account closure.
We did not record altercations which occurred within private telephone
numbers. No witnesses observed the employee who arrived at the
residence.
We received a charge dispute from Paypal.
An Amazon staff member made a firearms threat against us. This
employee requested personal financial details. This person committed
theft against us. We wish to escalate this complaint.
An Amazon Kindle Direct Publishing staff member threatened us at our residence.
An Amazon staff member made a firearms threat against me. This person
committed theft against me.
An Amazon Kindle Direct Staff Member made a threat to bring a firearm
to Amazon's headquarters, and to commit a mass shooting.
We have released dozens of preliminary-order works. Our works are
blockaded by Amazon Kindle ******************* system during each
change to our metadata, even without changes to a manuscript. We wish
to request that Amazon Kindle ******************* systems be halted
from the cancelling of our preliminary orders. We ask that our
preliminary titles not be cancelled when we submit these items for the
final publication date. We ask that our titles be restored.
We have not received a restoration of our preliminary order title:
ASIN: B09SDQ7VDL
Sincerely,
***************************Business Response
Date: 08/31/2022
On 8/16, the Executive Customer Relations team informed ********************** via email that due to repeated violations of our Content Guidelines, his KDP account has been temporarily suspended. We notified him via email that his account is eligible for potential reinstatement if he follows the directions provided in the email. We have not received any proof of documentation yet.Customer Answer
Date: 09/07/2022
Complaint: 17727470
I am rejecting this response because:Staff Terminated Our Amazon Kindle Direct Publishing Account for A
Timespan Of More Than Eleven Weeks
As of September, Amazon's Staff have closed our Amazon Kindle Direct
Publishing Account. Staff have repeatedly terminated these accounts
without any cooperation. We have received threatening items from staff
members. We are requesting that these accounts be reinstated
permanently.
Our works are only partly visible within the Amazon marketplace, and
beneath our author Central Page.
We request that a technical examination be made of these error pages
within the Amazon Marketplace.
Sixteen titles from twenty-two published titles are visible within our Author
Central page.
Certain of our published works are not tied to our Amazon Author Central Page.
We have repeatedly requested intervention for this publication failure.
We have observed that our remaining titles are not published to the
Kindle Store.
We have not received a restoration of our preliminary order title:
ASIN: B09SDQ7VDL
Our work is only partly visible within the Amazon Marketplace:
https://www.amazon.com/dp/B019D3313M
Several of our works contain only an empty page. The below Amazon
pages show only errors:
https://www.amazon.com/dp/B09LYZ6HBC
https://www.amazon.com/dp/B09LQDMXM3
https://www.amazon.com/dp/B09SDLWFNX
https://www.amazon.com/dp/B09LYYZNVM
https://www.amazon.com/dp/B09LYZ5NQC
We wish to escalate our complaint to ********************
Several of our works have been removed from the Amazon marketplace. We
have not received assistance.
Each of our titles is currently removed cyclically from publication.
We have repeatedly received no assistance from Amazon Kindle Direct
Publishing. When we submit new versions of our titles, Amazon Amazon
Kindle ******************* automated system blocks our titles from
publication.
A supervisor told us that we could expect to receive assistance to
restore our locked titles. We are currently awaiting the restoration
of every title to the Kindle platform.
Every work should be delivered to customers, as we originally
submitted incorrect files for each work. Each completed item should
automatically be Pushed, to customers.
Our reports feature is no longer accessible to our staff. Our account
was previously closed.
Any representative who states that each of our titles is available
within the Amazon Marketplace is blatantly deceitful.
No representative has examined our published titles which are absent
from Amazon.com.
Despite the active status of these works, each title is clearly not
visible within the Amazon Kindle marketplace.
We are asking that an investigation be made into the behavior of
obstinate staff.
We lost twenty thousand dollars of unpaid royalties as a result of our
account closure.
We did not record altercations which occurred within private telephone
numbers. No witnesses observed the employee who arrived at the
residence.
We received a charge dispute from Paypal.
An Amazon staff member made a firearms threat against us. This
employee requested personal financial details. This person committed
theft against us. We wish to escalate this complaint.
An Amazon Kindle Direct Publishing staff member threatened us at our residence.
An Amazon staff member made a firearms threat against me. This person
committed theft against me.
An Amazon Kindle Direct Staff Member made a threat to bring a firearm
to Amazon's headquarters, and to commit a mass shooting.
We have released dozens of preliminary-order works. Our works are
blockaded by Amazon Kindle ******************* system during each
change to our metadata, even without changes to a manuscript. We wish
to request that Amazon Kindle ******************* systems be halted
from the cancelling of our preliminary orders. We ask that our
preliminary titles not be cancelled when we submit these items for the
final publication date. We ask that our titles be restored.
We have not received a restoration of our preliminary order title:
ASIN: B09SDQ7VDL
Sincerely,
***************************Initial Complaint
Date:08/17/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a tent from Amazon on July 13, 2022. At the time when I purchased the tent the list price was $199.95, the shipping (to *****, where I currently live) was $65.29 and the purchase screen said that there was no import fees deposit. After putting the tent into my cart an import fees deposit of $38.20 was added to the total cost. I purchased the tent for a total price of $303.44 at around 5pm Pacific Time on July 13 (9am ***** Time July 14).About 2 hours later, I noticed the cost of the same tent from the same seller had went down to $109.99 with the same shipping and again the page said no import fees deposit. I put the tent in my cart and went to the payment page and the total was $175.28 for the same product. Since this was a substantial amount I contacted Amazon customer service chat. ***** was the service member I chatted with. He said I could cancel the order and repurchase at the lower price since it hadn't shipped. After he cancelled my original purchase, the price of the item in my cart went up to my original purchase price and again had an import fees deposit. ***** said not to worry and to order the tent again at the higher price and that he would make a note to refund me for $128.16. He told me to contact customer service chat again after the product arrived in ***** and tell them my order number and ask them to read the notes he made to process the refund.After the tent arrived, I contacted customer service chat again on Aug 3, told them my order number and asked them to read the notes Shams made for my refund. The first customer service member I chatted with quickly transferred me to another named ****. **** said that ***** was wrong in promising me a refund and that I wouldn't receive one, but that she would "coach" him. I tried to explain that I could have purchased the second tent at the lower price and then had Shams cancel the first order, but that I believed his promise that the refund would come. She refused my request.Business Response
Date: 08/20/2022
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We're sorry to know about the issue you've had with your orders for tent.
I've checked the attachments you've provided and see that the tent offered at lesser amount is sold and shipped by Amazon. While the same tent is sold by a seller at higher price. Tent sold by Amazon are not shipped internationally to *****, however the one sold by the seller is shipped internationally. This is the reason there was a price difference for the item you've ordered.
Unfortunately, we cannot offer a refund for the price difference.
I've forwarded your feedback about the associate who has failed to explain this.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,
Abhishek
Amazon.com
http://www.amazon.comCustomer Answer
Date: 08/28/2022
Complaint: 17727329
I am rejecting this response because:I received the response from Amazon and contacted them directly. Here is my rejection I sent to them:
Dear Amazon (Abhishek),
Thank you for responding to my complaint and thank you for forwarding your response to the Better Business Bureau.
Unfortunately, you must not have checked the attachment that is titled "cheaper price" ($109.99) accurately, as on the top right hand side of the page it does list shipping to my address (in *****) along with shipping fees ($65.29) and no customs and import tax ($0.00). I do have another picture of the "cheaper price" item in my cart on the checkout page waiting for me to click the "Place your order" button showing the total price is $175.28 ($109.99 tent cost + $65.29 + $0.00) and clearly shows my address in *****, estimated delivery to my address in ***** along with no customs and import tax included in the price. I'll attach this photo to this email. This picture was not attached with the previous correspondence and was the picture I took before Shams cancelled my first tent order causing its price to go back up to $303.44. In my chat with Shams, I told him that "the price just changed again back to the original price" after he cancelled the first tent order, I'm sure you have copies of the original chat I had on Amazon customer service to verify this, if not I have copies I can attach and send as well. He instructed me to "place the order again, and share the order number with me" and reassured me not to worry about the difference and that the refund would be processed for the difference, that's why I went ahead and purchased the tent for a second time at the higher price and didn't purchase the tent at the lower cost and have him cancel the more expensive order. This whole situation was easily avoidable if he had let me do so, but he promised me not to worry about the refund and to just contact **************** chat again upon arrival of the product, provide the customer service member with my order number and ask them to read his notes about the situation to process the refund. So that's what I did. I'd like to be refunded for the difference between the two purchase orders ($128.16), which I was promised by Shams, please.
I can make sure the Better Business Bureau receives this and future correspondence as well if you'd like.
Please let me know.
Sincerely,
***** **********************I recieved the following response from Amazon:
Hello *****,
Thank you for writing back to us.
I understand that a promise was made by the associate for the price difference.
As a one time exception, I've issued a refund of $128.16 to your Amazon Gift card. You can view your gift card balance and activity here:
https://www.amazon.com/gp/css/gc/balance/
We look forward to seeing you soon.
Best regards,
********
Amazon.com*I appreciate the BBB's assistance in this matter and am pleased with the final outcome, though it has caused a lot of additional and unnecessary stress in my life. Thank you very much!
Sincerely,
**************************
Initial Complaint
Date:08/17/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Depstech Dual Lens Endoscope on 8/13/2022 I paid extra for expedited shipping. The item showed up and said no signal so it was broken. I initiated a replacement item. I received the return documents and took the old one to *****. I paid for fuel and took the time to return it to Kohls. The replacement endoscope came the following day. I opened the replacement and there was supposed the be a s**** on hook that came in the packaging. The replacement doesnt have the s**** on hook. So I contacted customer service and they wanted me to drive it back up to kohls again at my expense and drop this new one off. I told them thats not right, gas at $5.00/gal Im paying to drive this thing for the second time to return it and I lost out on the expedited shipping. So the customer service rep offered to setup a pickup that I have to coordinate with **** I work a ton of hours I dont have time to play footsie with **** I needed this a couple days ago and now Im at a loss of the shipping AND my own gas to return the first one AND I dont have a functioning endoscope. I never thought Id have this headache from Amazon. Please help.Business Response
Date: 08/23/2022
Hello,
I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
We look forward to seeing you again soon.Customer Answer
Date: 08/24/2022
Complaint: 17727422
I am rejecting this response because the business asked for the order number. I am rejecting it to reply with the order number they requested. That number is 113-1995957-3961806 again this is the 2nd one that was ordered. I sent the first one back and this replacement came in missing parts. I was expected again pay to return this. Amazon setup a pickup with **** I asked Amazon rep multiple times how will I know when *** will pick it up and the rep said that *** will contact me. Nobody ever contacted me. *** showed up when I was not home and left a label. I am not driving this for the second time to return it. I have already wasted gas returning the first one that arrived broken. I am open to *** picking it up but I need to know WHEN they will come, not **************** and show up when nobody is home.
Sincerely,
*******************************Business Response
Date: 09/24/2022
Hello *********,
I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had with your orders.
I have created a return pickup. *** makes one pickup attempt. Typically, they try to collect the package on the first business day after a request is made, but it can take up to three business days for them to receive the pickup request. *** will attempt the pickup at the address where the items were shipped.
Once we've received the return, we'll process your refund. You can track your return here:
http://www.amazon.com/returns
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.comCustomer Answer
Date: 09/29/2022
Complaint: 17727422
I am rejecting this response because: once again *** showed up with no notice and I was not home. This is unfair, how can I give them something if I am not home?
Sincerely,
*******************************Business Response
Date: 10/08/2022
Hello,
I'm ***** from Amazon.com.
*** does not provide unattended pickup. If youre unavailable, *** may leave a shipping label for you to drop off the package. You can contact *** to request another pickup attempt or to see if they can give you more specific information about the timing of the pickup; their phone number is ************** ***************). Please reference this tracking number if you call them: 1Z4716YV7830994171.
Once we've received the return, we'll process your refund. You can track your return here:
http://www.amazon.com/returnsInitial Complaint
Date:08/17/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the date of August 7th 2022 I placed an order and hour later my account was locked I tried contacting Amazon with nothing they could do. I had used a DEBIT CARD therefore I could not prove a billing statement however, Amazon keeps demanding one I took a photo of my ID and everything to prove owner ship only to get a email my acc was closed. I made my post here only for Amazon to keep harassing me for a billing statement even though I do not have one. I just beg that they allow me to log in with no trouble at all and buy my items that was 440 dollars wasted.Business Response
Date: 08/24/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 8/21/2022 confirming account reinstatement.
Sincerely,
*********
Amazon.comInitial Complaint
Date:08/17/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Amazon about an order that was late operator disconnected me on purpose nBusiness Response
Date: 08/23/2022
Hello,
I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
We look forward to seeing you again soon.Initial Complaint
Date:08/16/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an indoor/outdoor rug in April. The rug remained in the box until early July. I finally put the rug on my deck July 4th weekend. Within a few weeks, the rug faded significantly. I immediately contacted the seller for a resolution, but was turned down stating reasons that had nothing to do with my issue. (Not receiving the item) After several more phone calls to Amazon, I was told I could file an A to Z claim. The initial claim was denied, as well as the appeal, stating I did not request to return the item within 30 days. Please note, this is NOT a return policy issue. This is a manufacturer defect issue. An indoor/outdoor rug should NOT fade. Please see the photos I have attached.The first photo is the faded rug. The second photo is what the rug should look like. You can clearly see the difference.I have attached a few reviews of customers Based on the reviews (and they were only a few of the reviews listed) I believe Amazon needs to step up to the plate and stop participating and allowing negligent advertising and selling! I am very very disappointed in Amazon's A to Z policy. This seller should NOT be selling this rug as indoor/outdoor. It CLEARLY can not stand up to outdoor weather. And especially not for almost $600!!! Amazon will not make good for the rug and the manufacturer said to go back to Amazon.Business Response
Date: 08/20/2022
Hello,
We have reviewed the claim filed on order 111-5812619-6508263 and have decided to uphold the decision as buyer didn't contact seller within return window. Item was delivered to buyer on 28th April,2022. Buyer is no longer eligible to return this item.
Thanking you,Customer Answer
Date: 08/20/2022
Complaint: 17727094
I am rejecting this response because: As stated previously and over and over again, this product is an example of false advertisement. The product as advertised as an indoor outdoor rug. The rug was received in April, but not put outdoors until the beginning of July. I'm asking for a full refund because the rug is useless as an indoor outdoor rug. It should be advertised as a disposable rug. It wouldn't even last 2 weeks.
Sincer
**************************************Initial Complaint
Date:08/16/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In shopping on the web with Amazon, an offer came up that if I downloaded the Amazon app I would have a $30 credit towards my first purchase. I downloaded the app. I added an item to the cart. No credit. I did a little research. Looked around. No email, no credit. I engaged a chat with Amazon with an associate. She informed me that she would apply a $30 credit to my account and when I went to make another purchase that would show up. So I went ahead and made the first purchase. When I went to make a second no credit showed up. I engaged in a second chat with an associate who told me that that was a mistake and I could only get $10. And then he informed me that he would be filing a request to coach the first associate. I let him know that I read the offer and I would not have downloaded the app if there had not been that offer. So I would love to have at least my $30 credit for spending 45 minutes and a chat with no issue resolved. I have since deleted the app and do not intend to use it again. I'm only sorry I did not take screenshots of the chats.Business Response
Date: 08/20/2022
Hello ****,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
I've issued a $30.00 promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.
For more information about promotional credits, including the terms and conditions of use go to:
https://www.amazon.com/gp/help/customer/display.html?nodeId=****************
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.comCustomer Answer
Date: 08/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Desi *********Initial Complaint
Date:08/16/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a college book for a class. The order was cancelled without notification. The class starts tomorrow, so I looked at the website, and the book was cancelled. I want to know why it was cancelled.This behavior is not acceptable. How can Amazon do such a thing? I bought the book! This has happened to me more than once. I believe that Amazon cancels just to make you pay a higher price. Where is the book the I bought? I want a replacement copy mailed to me by tomorrow, overnighted for free.Order # # ***-6171316-2121011Business Response
Date: 09/12/2022
Hello ******,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
I've checked and see that your order was canceled due to suspected unauthorized activity. This happens when system detects unauthorized activity. This is to safeguard your account from any misuse.
Its confirmed that this was an error. While we are unable to reinstate the order, I would request you to please reorder the item. As a good will gesture, I've added a $20.00 gift card to your account. You will see the balance in your gift card balance in the account.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.comCustomer Answer
Date: 09/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:08/16/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered GooLoo Jump starter from Amazon and planning to return the product but I am not able to find the order in the order history, I contacted the customer service and request for processing the refund and they were not able to find the order and forwarded my request to a team who monitors unauthorized activity. The team came back with an answer that there is no issue with my account.I again chatted with another rep from Amazon and they said the same to file the complaint again and got the same response. Now again I chatted with another rep and got the same reply. Now they got frustrated with me bugging them and said if you want you raise a same complaint again and said your wish.Business Response
Date: 08/20/2022
Hello *******,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
I've checked and see that you have successfully requested for a return label. An email with the instructions were sent on August 18, 2022. Once the item is returned, you will be issued a full refund.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.comCustomer Answer
Date: 08/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
Date:08/16/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon restricted all use to my account claiming I owe them money. I have $110 balance on my Amazon gift card linked to this account. All the items were returned and I have spoke with numerous customer service representatives and cant ever get my account cleared.Business Response
Date: 10/19/2022
Hello,
We have reviewed the customers buyer account and we have sent the necessary information to the customer via email. We sent this information to their registered email address on 16th October, 2022.
For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
Amazon.com is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.