Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,777 total complaints in the last 3 years.
21,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an account with Amazon prime. I seen they were charging me double I tried to unscribe from them several times with no luck finally I was able to last month. But they still charged me again last night. They have been charging me double for almost or over a year now . I got a hold of them this morning they would only refund 2 payment for $16.32. is there anyway you can help me get my money back ? I called my bank for statements but they want to charge me for giving me statements. So is there a way to get my money back and file a complaint??
Business Response
Date: 08/20/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the double charges for Prime Subscription.

I've tried to get the details about the account to find out the charges however the e-mail address you have provided to us with isn't associated with an account/doesn't have the subscription matching what you described. We only provide information and make changes when the details are available on the account registered with the provided email id.

If you know the e-mail address your account is under, please provide us with that registered email.

If your e-mail address has changed, you can update your information by visiting Your Account (https://www.amazon.com/your-account) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the correct details, we can look into it and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 20 I contacted Amazon both in writing and close to this date also by phone and also directly personally spoke to the driver that formally serviced a home I sold at *********************************************************************. On or about this date of July 20 I took extreme measures to ensure Amazon was well formed that no deliveries would be relayed or accepted by us starting August 1, 2022. I had decided to take these additional steps because over the years when I have moved Amazon has had a lot of trouble continuing to ignore request to update addresses and deliver things to the wrong places as they have yet again this time. They were provided constructive notice with my proper new address which is either ************************************* or *********************************************************** it has come to my attention that despite all of such Amazon has taken it upon themselves to continue to charge me and deliver merchandise and ignore my new address ignore the fact that I cant get things after August 1 to any other address than the two I have clarified here in again taking the time to out of my day to write these messages because Amazon ignores direction. ****** is made that they immediately refund to the original method of payment any orders that were not delivered to my PO Box or to ********************* Drive after August 1. Furthermore they should take note that I also of course had modified all my address is in my account for any future and existing orders as well as all my subscribe and save an auto deliveries and despite this all these actions have not properly been updated buy them they will need to do their own research and find out all the order numbers and items they still charge me for delivered after August 1 ****** plantation Drive thats their job not mine
Business Response
Date: 08/23/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've faced.

I understand you'd like us to change the address of your new orders. We request you to write us back with the order ID's which was not delivered to you.

Further regarding the subscribe and save orders, To change the address or payment method associated with a Subscribe & Save subscription:

1. Go to Your Subscribe & Save (https://www.amazon.com/subscription)
2. Select the subscription you'd like to change. A popup window opens
3. Click "Change payment" to adjust the payment method for this description. Click "Change shipping address" to adjust the shipping address for this subscription.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/17/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a purse from Amazon on July 25th. On July 27th it arrived and was the wrong item. I contacted amazon for the return label. and sent it back. They received the item back on 8/4/22. It is not 8/17/22 and they have NOT refunded me (even when they have confirmed receipt of the item) and said I have to wait until September 2nd so they can "investigate why the refund wasn't auto generated when they received the item" which means I will be paying interest on an item I do not have! They need to refund me ASAP since they have the item and they can investigate why their return system is flawed after they have refunded me.
Business Response
Date: 08/20/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order.

Generally, after the carrier receives your item, it can take up to two weeks for us to receive and process your return. Certain items can take up to 30 days. We typically process returns within 3-5 business days after the carrier delivers the item to our *************** When we complete processing your return, we issue a refund to the selected payment method.

To be able to check on your order, I need to get access to your account however the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. We only provide information and make changes when the details are available on the account registered with the provided email id.

If you know the e-mail address your account is under, please provide us with that registered email.

If your e-mail address has changed, you can update your information by visiting Your Account (https://www.amazon.com/your-account) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the correct details, we can look into it and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/20/2022

Complaint: 17727932

I am rejecting this response because: I did send the email and order number for their review. 30 days once an item is in their possession is insane. It has been 23 days since I mailed the item back and 16 days since its been in their possession.

Sincerely,

*******************
Business Response
Date: 08/26/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back with your registered email id on the account and the order#. I've checked on this and I can see a full refund has been issued to your original payment method on August 19 for $264.60. This should be reflecting by now on your billing statement. If the refund is still not visible, I request you to please contact the card issuing bank for the updates.

Refund confirmation email was sent on Friday, August 19, 2022 at 12:26 PM (PDT). You may refer to that email for the updates.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/17/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two different plush toys on May 1st from Amazon. The charges were separate, one posted on May 1st the other posted on May 3rd. I received a refund for the one on May 1st but I never received a refund for the one that posted on May 3rd. I requested a refund on June 20th for the Sonic plush. Amazon granted it, and claimed I received it but it never posted to my credit card like all the other charges and refunds had. I've contacted their customer Representatives via phone and email. I've attached the email where they say my bank returned their form of refund. They stated they still owed me the $19.47. This is the only item I've ordered from them and not received that I have not been refunded for. This is the first time I've had issue with not receiving a refund for an item not received. I tried to do this without involving the Better Business Bureau. I've already contacted my bank and they also have no record of the refund being issued back to my credit card which was the original form of payment. I sent screenshots of that account showing that I purchased and received refunds for other things. I still use Amazon and still receive things from them. This was a isolated incident and I still want my money back. Hopefully you can help them do the right thing and give me back the money for goods not received.
Business Response
Date: 09/13/2022
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know that you've not received the refund for the order #***-6807794-8117842. The refund was rejected by the payment processor.

In this case, please let us know if you want us to refund the amount to your Amazon Gift card balance.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon. My account was deactivated due to related to Best Sales Deals seller account. The real owner of Best Sales Deals seller account is *************************. She was my business partner from March to June 2022. But I stopped working with her a long time ago due to the threat of violating Amazon Policies on her part. I and my SD ONE INC. have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with Best Sales Deals account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my US companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you can see from the attached documents, I created partnership with ************************* on March 27, 2022 (see Partnership Agreement). On June 8, 2022 I notified ************************* about termination of our partnership (see Termination Letter). According to Partnership Agreement, I was obliged to notify ************************* in advance 3 days before the partnership termination. On June 11, 2022 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Amazon's actions are in violation of the Amazon Services Business Solutions Agreement. Therefore, I request Amazon Support to review my Plan of Action, documents that I attached, and reinstate my account.
Business Response
Date: 08/23/2022
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on August 23, 2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/25/2022

Complaint: 17727633

I am rejecting this response because: On August 23, 2022, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account, but they required additional information in order to complete review and reinstate my account. On August 24, 2022, I contacted Amazon Support to clarify information that they requested. Therefore, I would like to provide following documentation:

-- Partnership Agreement;
-- ************************************* Dissolution Agreement;
-- Protocol of Partnership Dissolution Meeting.

Please, note! All the documents contain the necessary signatures and seals of both parties. All the documents also contain the signature and seal of the notary public of the State of ********.

I would like to remind Amazon Support that my account was deactivated in error due to related to BestSales&Deals account. The real owner of BestSales&Deals account is *************************. She was my business partner. I have always been the owner of the only one SD ONE STORE seller account.

The erroneous reasons for related between my account and BestSales&Deals account were in the following:

-- The same IP address. My and ************************* office had only one Wi-Fi zone. ************************* and I were aspiring Amazon sellers at that time, and we didn't have the financial means to open a second office with separate Wi-Fi and IP addresses.
-- The same User Permission for the accountant that had access to my account and BestSales&Deals account.

I stopped my partnership with the owner of BestSales&Deals account a long time ago. I would like to describe the chronology from the beginning of the partnership with the owner of account BestSales&Deals to the final termination of the joint business:

-- On March 27, 2022, I and ************************* created a partnership (please, review Partnership Agreement).
-- On June 8, 2022, I notified ************************* about my intention of the partnership termination by Termination Letter (please, review Termination Letter). According to Section 11 of the Partnership Agreement, I was obligated to notify ************************* about partnership termination in advance 3 days. I have found that ************************* has intention to violate Amazon Policies. Because of this, I immediately initiated the process of the partnership termination.
-- On June 11, 2022 (3 days later, according to Section 11 of the Partnership Agreement) I and ************************* conducted a partnership meeting where we signed and notarized all other documents to finally terminate our partnership (please, see Partnership Dissolution Agreement and Protocol of Partnership Dissolution meeting). After that, I never communicated with her.

I have always been an honest seller and remain the same. Therefore, I terminated my partnership with the owner of BestSales&Deals account in advance so as not to be implicated in violating Amazon Policies.

Therefore, my SD ONE STORE seller account was deactivated in error. I request Amazon Support to review additional documents and reinstate my account. Thank you in advance!

Sincerely,

*********************
Business Response
Date: 09/01/2022
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on Sept 1, 2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:08/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been trying to reinstate my account for over 2 months. I have submitted several appeals but all in vain. They keep rejecting any arguments I've mentioned in the appeal. The latest appeal is attached. Kindly request to raise an escalation with Amazon and help me to reinstate the account.
Business Response
Date: 08/23/2022
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2022-08-23.

Regards
Amazon.com
Initial Complaint
Date:08/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been receiving unwanted Amazon packages since November of 2021. I have called Amazon at least 30 times, no one ever gets back to me. All the packages are vendor returns, Amazon is cleaning out their US fulfillment centers,
Customer Answer
Date: 08/31/2022
I am still getting packages from Amazon.

Best regards,
*************************
Regional Sales Manager: ************ Region

Business Response
Date: 09/01/2022
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the unknown packages you received. To find out from where the orders have been coming, I will need to find the order numbers. I request you to help me with the tracking numbers on the label and also the following information.

You should see a long string of letters and numbers separated by slashes, that looks like this:
Fbfe18717/2/3998/econ-us/1 of 1/

What we'd need is the combination of letters and numbers that appears immediately before the first slash (for example, in this case, it would be "Fbfe18717" - please note it's case-sensitive).

Once I have information, I will be able to help him.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/08/2022
I have sent Amazon all the information they have requested.
Mahesh thank you for getting back to me.
I have been calling Amazon about this since November 2021. 30 plus phone calls, always told someone will get back to me and no one ever gets back to me, and I am still getting packages.
All packages are coming from Amazon fulfillment centers.
Here is the tracking # for the package that was left at my house this week.
TBA031382855304

I need to know who (person and company authorized these deliveries), and who will reimburse me for my 100 plus hours of time trying to fix this. My next step is to use the legal system to get this fixed and get reimbursed for all time and mental anguish. My legal team is telling me if we have to go this route, we will be looking for a 7-digit settlement.

Looking forward to getting this resolved without having to use the legal system.

***************************
************

More tracking numbers below

Here are some recent tracking numbers

TBA006342511904
TBA106120312304
USPS 9361289682013520103685
TBA105584377604
TBA106013989204
TBA 106090083204
USPS ******************** 50
USPS 9205590261249179100918

On Thursday, September 1, 2022 at 06:39:13 AM CDT, Amazon.com <[email protected]> wrote:

Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the unknown packages you received. To find out from where the orders have been coming, I will need to find the order numbers. I request you to help me with the tracking numbers on the label and also the following information.

You should see a long string of letters and numbers separated by slashes, that looks like this:

Fbfe18717/2/3998/econ-us/1 of 1/

What we'd need is the combination of letters and numbers that appears immediately before the first slash (for example, in this case, it would be "Fbfe18717" - please note it's case-sensitive).

Once I have information, I will be able to help him.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

==========================

Information received date: 8/31/2022

==========================

Case Description: I have been receiving unwanted Amazon packages since November of 2021. I have called Amazon at least 30 times, no one ever gets back to me. All the packages are vendor returns, Amazon is cleaning out their ** fulfillment centers,

====================================================

Regards,

****************

Amazon.com

http://www.amazon.com
Download all attachments as a zip file

676487340.jpg
114.5kB

IMG_0513.jpg
103.1kB

IMG_7713.jpg
110.3kB

IMG_7714.jpg
94.2kB

IMG_7715.jpg
103.3kB

More Amazon.jpg
325.1kB

Complaint: 17727630

I am rejecting this response because:

Sincerely,

*************************
Business Response
Date: 11/02/2022
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused by this package delivered to your address by mistake.

First, I'll need to find the order. I should be able to do that if you can provide the tracking information or some additional information from the outside of the package. On the shipping label, you should see the tracking number and a long string of letters and numbers separated by slashes. It will look something like this:

fbfe18717/2/3998/econ-us/1 of 1/

I need the combination of letters and numbers that appears immediately before the first slash (in the example above, it would be "fbfe18717") or the tracking number. Everything is case-sensitive. I can track the shipment with this information, and can then assist further.

{MOREINFO_LINK}

We look forward to seeing you again soon.

Regards,
Mahesh. *****
Customer Answer
Date: 11/02/2022

Complaint: 17727630

I am rejecting this response because:

Amazon keeps asking me for the same information again and again. I get no answers

How many times will Amazon ask me for this information??

Mahesh thank you for getting back to me.
I have been calling Amazon about this since November 2021. 30 plus phone calls, always told someone will get back to me and no one ever gets back to me, and I am still getting packages.
All packages are coming from Amazon fulfillment centers.
Here is the tracking # for the package that was left at my house this week.
TBA031382855304

I need to know who (person and company authorized these deliveries), and who will reimburse me for my 100 plus hours of time trying to fix this. My next step is to use the legal system to get this fixed and get reimbursed for all time and mental anguish. My legal team is telling me if we have to go this route, we will be looking for a 7-digit settlement.

Looking forward to getting this resolved without having to use the legal system.

***************************
************

Sincerely,

*************************
Business Response
Date: 11/16/2022
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

In continuation to our previous correspondence, I have escalated the issue to our internal team and see that they have requested the below information to review further:

Order IDs
When the package was received
The address where the packages were sent?

I request you to help us with the below information, so that we can dive deep into the issue and help you fix the issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

***********************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Complaint: 17727630

I am rejecting this response because:
Amazon still has not addressed what I am looking for

I need to know who (person and company authorized these deliveries), and who will reimburse me for my 100 plus hours of time trying to fix this. My next step is to use the legal system to get this fixed and get reimbursed for all time and mental anguish.

Sincerely,

*************************
Initial Complaint
Date:08/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These was delivered to the wrong apt my door has a screen and my door is black the photo show the door being white Amazon said they will not replace my food or money
Business Response
Date: 08/20/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you have not received the order and it is updated delivered on tracking with a photo of someone else's place.

I'll put this across to our team to avoid it in future. I've checked on it and I can see a full refund for your grocery/food order was already issued on your account on August 17.

Since you have used EBT card for the payment, this refund will reflect back on the same card within 10 business days.

A refund confirmation email was sent on Wednesday, August 17, 2022 at 6:51 AM (PDT). You may refer to that email for the refund details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 23, 2021, I purchased an amazon fire tv stick 4k for my partner under Order:111-8285637-4625831. It was working without any issues until its most recent software update on Aug 1st, 2022. It would no longer boot up afterward. After 2 days of troubleshooting it using Amazon online trouble shooting guides, factory resets, & trying it on multiple tvs, I gave up & decided to contact amazon to send in the firestick for a warranty repair. When I pulled up the order on amazon it said it was no longer eligible for a refund, but it was eligible for a replacement under warranty until Sept 22, 2022. So I opened up the customer service chat window and below is the chat that occurred.6:03 AM ***** | **************** Sorry ***********Thanks for the confirmation.Please allow me a moment to check that.6:05 AM ok 6:05 AM ***** | **************** I'm sorry to keep you waiting. It'll just be a moment longer.6:10 AM k ?6:15 AM ***** | **************** I'm really sorry its taking little longer than expected. 6:16 AM whats taking so long?6:16 AM ***** | **************** Getting error while creating the replacement.A 6:17 AM ?6:18 AM ***** | **************** In this case please purchase the new device and get back us once it get delivered we'll help you with the refund. I've documented everything we've discussed on your account for future reference if there is any need in contacting us. I'll send the confirmation e-mail to you.I did as the customer service rep asked and purchased a new firestick the same day Aug 3rd under Amazon.com order number: 112-8203586-0618649 . After receiving it, I contacted amazon via chat and phone calls for the last *********************************************************************************************** to purchase and would promptly reimburse me after receiving the order. They claim that an escalations team will contact me in 1-2 days to process the refund, but after 12 days. I'm still waiting and getting the runaround from everyone.
Business Response
Date: 08/30/2022
Hello **************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards.

I understand you were told to purchase a new Fire Stick with the promise of a refund once that item was delivered.

We were able to issue a credit of $44.09 to your Amazon Gift Card balance for Order 112-8203586-0618649.

You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/01/2022

Complaint: 17727489

I am rejecting this response because amazon failed to include the gift card ID number and is limiting what I can purchase with the refund they are offering. According to their response I can only use the funds on "eligible purchases" ? I should not be limited to what items I want to purchase with the refunded amount. Also amazon failed to include any compensation for the amount of time and effort I put into trying to get this situation resolved. Over the last few weeks, I spent over 24 hours in total both on the phone and via chat trying to get this resolved and was hung up on and denied by every manager I spoke to. I was lied to by your customer service and they violated their warranty terms and conditions. Without additional compensation and a normal giftcard, not a limited one, I will not accept this response.

Sincerely,

*************************
Initial Complaint
Date:08/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need help with my Amazon account appeal. I am attaching the appeal to this letter. A brief description of my situation: Amazon has blocked my account for violating the Drop shipping policy and Seller Code of Conduct. I violated it because I failed to make an agreement with my suppliers that would comply with this policy. However, the violation was only for a portion of my items. I sold 50% of my inventory through the *** system (in which case I can't violate their policy). I am asking Amazon to reinstate my account so that I can sell items through the *** system. With these sales, the probability of a repeat violation is 0%.Kindly request the scalation department review my appeal and give me last chance.Thanks!
Business Response
Date: 08/23/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.