Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My Amazon account was recently closed. Amazon provided no warning of any violation of terms and did so for reasons that were untrue. The first email I received stated they "took this action because [I] have consistently asked us to issue refunds for a large number of your orders." This is untrue. I've only ever requested for maybe three refunds in the 6 year time span of my membership which hardly seems like a large number. When I responded to the email, I requested for details of the situation to which they responded, "As we informed you earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement." This is also untrue. I have never had another account. Let alone one that they closed. Again, I pressed for answers. I requested they explain which terms I violated so that I at least had an understanding of my possible wrong doings. Amazon's only response was "We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.After careful consideration, we have determined that we will not reopen your closed Amazon accounts. This decision is final.We will likely not respond to further emails about this issue."I would like an explanation of their charges and if I have indeed not violated any of their policies, would like my account reopen. I have been a loyal customer to ********************** and am extremely dissapointed in their response. Apparently this has been an issue to not only me but thousands of Amazon customers. Thank you!

  Business Response

  Date: 08/10/2022

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 08 August, 2022.
  
  Sincerely,
  Amazon.com

• Initial Complaint

  Date:08/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago my husband And I created an Amazon seller account for which my husband got busy and did not verify his info in time. Amazon suspended his account and it has been, I'd say almost 6 months. I've tried to get our business on Amazon for that length, we call and talk to the representatives if you're lucky enough to get one and hang up on you we follow their advice by creating another account that gets shut down from multiple accounts. Nothing we do works we do works, A minute after turning in the appeal information we did an automated response of denial, no one at that company will help us. I followed all the advice, the community forums, everything! Their employees are rude and incompetent and their advice makes our accounts get shut down it's beyond frustrating and at this point it's creating an unfair advantage for our competition and I'm going to file a complaint at the **** His ex tried to open an account for her own store and they shut hers down for being linked to his and they're not even together anymore or in business together.

  Business Response

  Date: 08/10/2022

  Hello,
  
  You have been found to be related to an account beginning with TheMushieUnderground.
  
  We received your submission but do not have enough information to reactivate your account at this time.
  
  To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.
  
  How do I send the required information?
  Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
  
  What happens if I do not send the requested information?
  If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
  
  We're here to help.
  If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/G1801).
  
  If you need additional information on requirements for appealing, watch the following videos available on Seller University:
  -- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0)
  -- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885)
  
  You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
  -- Download the iOS app: https://itunes.apple.com/us/app/amazon-seller/***********?mt=8
  -- Download the Android app: https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_US
  
  Thank you,
  
  Amazon.com

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an item from Amazon on 6/5/2022 with the order total $53.60. I returned the item on 6/15/2022 at a kohls drop off location with 3 other items. Amazon refunds my credit card in the same amount the same day I returned the items. However, on 8/5/2022 I received a notification from my credit card with a charge of $53.60 again from Amazon without any notification from Amazon prior to this charge. I had to go to my accounts transaction page to figure out what this charge was about. I immediately spoke to a customer service specialist. The representative discussed the incident with me and told me the item would be returned and I would receive the refund for the retro fund in 3 to 5 business days. However I still have not received the refund after five days. I had to contact Amazon two more times in hopes of receiving the refund for the charge that should have never taken place in the first place. However, they were unable to provide any useful assistance. I would like to file a complaint about Amazon and their customer representative doing a retrocharge on my credit card account WITHOUT my consent for an item that was returned to a kohls return desk. All the other items in the same return were received by Amazon and have had no problems. Even after discussing this issue with three customer representatives, they are unable to solve this issue.

  Business Response

  Date: 08/20/2022

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused regarding the retro charge for the item you have already returned. I see the returned item was not processed at our return center resulting in this automated retro charge. I've shared the feedback with the concern team about it. I'm sorry again for the hassle.
  
  I see this retro charge refund was issued to your **** card on August 12 for $53.60.
  
  In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  If the refund is still not reflecting on your account, I request you to please contact your card issuing bank for the details.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  http://www.amazon.com

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, Amazon sent me an email saying that my amazon account was closed as their "records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreement." However, I do not have another account that has been closed. My account email is **************** I reached out to appeal the decision, but they were of no help and just responded with "As we informed you earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement." From further research, it seems like Amazon does this when accounts have too many refunds. However, I only remember having two refunds in recent history. The most recent one was last week when my package DID NOT even arrive and was probably lost. On Amazon, it said it was running late for nearly 2 weeks after it was supposed to arrive and didn't even give an expected date of when it will arrive. When I contacted customer service, they said the refund wouldn't hurt my credit with Amazon. They also closed my account right after I renewed my prime membership, so they stole my prime membership money and then closed my account.

  Business Response

  Date: 08/30/2022

  Hello,
   
  We have reviewed the customers buyer account and require more information to complete our review.
   
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 30 August, 2022.
   
  Sincerely,
   
  ******

  Amazon.com