Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,773 total complaints in the last 3 years.
21,915 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Amazon.com account with $1300 in it and then one day they froze the account. I called up Amazon over 12 times and spoke with 7 team leaders. In that process they told me to login to my Amazon.com account and upload the required documents. I did this multiple times only to get an email from Amazon stating they are closing my account. I have roughly $1300 in this account and would like to have that amount refunded into my bank account if they are wanting to close the account. Every time I call trying to find a solution to this they keep telling me they cant help me. I need help
Business Response
Date: 08/23/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 8/22.
Sincerely,
*****************************
Amazon.com
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On august the 4th 2022, I went to do my daily business on amazon, which is to look at and track the items ive ordered from them for business. This time instead on simply opening my app and accessing my account the platform required my email address. When i input the info needed it said that email does not exist. I immediately called and spoke with customer service as this only happened with a 12 hour time frame i thought they could fix my account. Instead, i was told this would go to a security team as my account was actually closed. Therefore, i've lost business information and tracking to all orders. possible credit card fraud which i'm still trying to straighten out with my credit card co. No ability to return items and all 1000's of my pictures are lost. My prime membership cancelled as well. I spoke with at least 4 customer service reps, i was sent from one service rep in the carribean which couldn't be less helpful or could care any less and another in malayasia, they were sympathetic but did nothing to help me. i spoke with several supervisors with nothing but empty promises to do something yet nothing happens. 2 plus weeks later, i tried again today and still absolutely nothing to help me to reestablish my account or make me whole for my loses on their platform. I had 2 step verification on my account and got no notification as to having my account closed until i received an email of such the day after talking to staff. I'm at my wits end, clearly after spending thousands of dollars here annually as a prime member, they couldn't care less
Business Response
Date: 09/22/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've informed us that the account was closed using self service option. We can not reinstate an account once closed.

We request you to open a new account. Here's how to create a new account on Amazon.com:

1. Go to our homepage: http://www.amazon.com

2. Select "Your Amazon.com" at the top of the page.

3. Select "Create your Amazon account" and follow the prompts.

You will need a valid email address and phone number to create an account. If you choose to enter an email address when creating your account, use a permanent email address where you're able to receive important order or account notifications.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

Complaint: 17724349

I am rejecting this response because: Amazon took absolutely no responsibility for my closed account, the costs incurred or any help with recovering my account what so ever. What I did learn is that a company with this kind of money couldnt care less about you, your account, your personal information or your credit card being used by thieves. Once youve paid them, theyre laughing all the way to the bank. What they will offer you is months of empty promises of looking into why the account was closed by themselves. Followed by pound sand. What Ive learned is theyve done this same thing to hundreds of their so called valued customers. Look it up for yourself! Why did AMAZON feel it was their choice to close my account and leave the loss on me!? Your guess is as good as mine but dont be surprised when it happens to YOU!

Sincerely,

*********************
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/15/2022 I made a purchase at Amazon for $1361.00. The order # is #***-8062353-6029836. I used $1300 in gift cards & $61 from my debit card for the purchase. On 1/20/2022 my order was canceled because of a fraud alert of some sort so at that point I started to contact them multiple times daily to try to get them the information they needed to clear up my account so I could get the item that I purchased. I sent them physical pictures of the gift cards, every statement that I had available from my cash app account and nothing satisfied them and then on 1/29/2022 they closed my account, canceled my order but with closing my account they also locked me out of my $1,300 in gift cards I had in the account to make the purchase. They never charged my debit card the $61. My mother passed away 2 weeks after that so I have had much more important matters to attend to in my life but wanted to make sure Amazon did not get away from stealing from me like they are attempting so before it's to late I'm hoping the BBB could be of some help to me. I have attached a picture of the 3 physical gift ************* receipts totalling the $1300. I also have included a copy of my last 2 months banking statements as they requested & also a picture of the card that was in question in regards to whether it was mine or not. This is absolutely everything that they should need to verify my identity, my account, the gift cards in question. Hopefully you guys could please help me in retrieving my stolen money. Please call me if u need any other documents or have any questions.
Business Response
Date: 08/24/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 24/08/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Customer Answer
Date: 08/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to thank whoever at the bbb who is responsible for taking the time to send the documents I sent to Amazon. I don't believe had it not been for the bbb helping with this matter that I would have been given back my gift card balance and had my account restored. It's been 7 months dealing with this company (amazon) & I really appreciate what the bbb did for me in very timely fashion.

Sincerely,

PAnthony *********
Initial Complaint
Date:08/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an apple watch for my daughter for her birthday back in July. She ordered it on her amazon account with my money. Amazon's website says it was "delivered to a safe place" on July 12. It was not delivered and she has searched her apartment complex and spoke with her complex management with no finding of the package. Amazon cannot provide a photo proving that the package was delivered and cannot tell us where the "safe place" is. My daughter contacted Amazon regarding the missing package and they told her they would not refund my money without a police report. I then contacted them a few days later and was told that the money WOULD be refunded and I would receive the refund in a few days. The refund never arrived. What did arrive was an email saying that we needed a police report. So my daughter filed a police report with ***** ******* PD (where she lives) and we received the closed police report last week. I contacted Amazon via phone yesterday to find out where to send the police report. After being on hold 30 minutes, I was told I could reply to the email they sent indicating they needed a police report. So I did that, but received an email stating that the email address does not receive incoming email. So I called them again in the afternoon and after 40 minutes on hold was told to try again. This time it appeared to go through. Now this morning I receive an email saying I must now call them during the MORNING HOURS so they can contact the police department directly (then why did I need to get them the report??). Both my daughter and I work during the day and do not have 40 minutes to spend on hold for a 3rd time. Amazon cannot prove they delivered the product and I am owed a refund. We are now coming up against their "deadline" to get this resolved and I am still getting nowhere with them. Can your office please assist? The amazon order is #***-7833598-9615413 and the amount is $326. Thank you.
Business Response
Date: 08/20/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order #***-7833598-9615413.

Upon checking the order I see that a refund of $353.68 has been issued for the item on Wednesday, August 17, 2022 to the original payment method.

Refunds typically gets processed within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-7833598-9615413

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon changed my 2 factor otp token, or it has been hacked and I can no longer access my account login settings. Im prevented because its asking for a otp code I do no have. Ive contacted Amazon multiple times and they refuse to help with out a notarized statement but I cant afford a notarized statement, Ill provide it they just need to hook me up with their notary. Amazon is holding my aws account hostage and I so my consumer prime account hostage. *** explained this to them, that I dont even use aws but they wont disable my aws and let me into my prime account settings without the its code I do not have.
Business Response
Date: 09/22/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

They've reached out to you directly in this matter via case #***********. They requested you to refer to the case and reach out to them directly in this matter.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

Complaint: 17724201

I am rejecting this response because: Amazon is activly trying to prevent me from contacting them. They sent me messages and tell me i can only reply if i fix the issue im contacting them about, my 2 factor authetication. They are activly rejecting my emails and claiming they are calling but no one has left me a message to call back. *** told them many times all i want is the 2fa token they broke disabled on my consumer accountand they refuse to assist without asking me to pay an additional fee for a notary. This is a bait and switch and im stuck with this account because so many services and devices i own rely on it. Amazon essentially made everything they have ever sold me impossible to fully log into and are now acting like im the bad guy. im disabled and this is driving me nuts, I shouldnt have to put up with mean tech nerds just getting off on mistreating the disabled when they can simply press a button on their end and resolve this.

Sincerely,

*************************
Business Response
Date: 10/14/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department in this matter.

They've contacted you separately and asked you to provide a notarized affidavit.

We request you to reach out to them directly in this matter for further assistance.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 17724201

I am rejecting this response because:

Amazon.com is willingly making communication with me and the BBB, dishonest, lacking detail and vague to avoid fixing this incident.
After speaking tothe people who got the case they refused to take my call again despite leaving a message. The person who contacted me via email was informed that the situation has changed but none of that is include in their response.

I spoke to Amazon over 30 times over many months and they were intentionally hard to deal with because they didnt want to admit their 2 factor system is broken and their security has been exploited. *** moved on from their security exploit by ********* the effected account. I have created a new amazon.com account after deleteing the broken one i couldnt use and they would help me with. The only issue now is they are refusing to help me connect my account back to my family or provide me prime despite paying for it on the broken account.

The resolutiuon is simple here, allow me to have 2 years of prime as comensation for the trouble and we can be done with this.

Honestly and without corprate Dishonesty
*************************
Business Response
Date: 11/05/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked with the concerned department in this matter.

They've mentioned that you need to provide a notarized affidavit to our MFA removal Team.

AWS will not move forward without the required documents. If you have any further concern then they've requested you to refer to case 10881365501.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am sick and tired of Amazon. There is not a single human being that ever returns a call. I have been trying to no avail to setup an FBA Account. I have been accused of falsifying my NAME. For someone who spends a TON of money making purchases through Amazon, to now be denied an account without a single person in **************************** who can figure out why my account cannot be setup, is unacceptable. I want someone from their corporate offices to contact me at ************. I have spent *************************************************** the world, including *********************** and ***************************- and never ONCE been questioned about the authenticity of my own IDENTITY.
Business Response
Date: 08/19/2022
Hello,
Thanks for contacting us. We recognize how crucial it is for their business to get all questions answered.
Upon reviewing this case, we were able to confirm that an Amazon representative handled the seller request on a video-call; all sellers need to go through the Seller Identity Verification Process to be able to sell in our platform. The verification team is internal, and they do not perform outbound calls, instead when a seller completes the registration process they do have the option to request a video-call in person for completing the verification process.
We do recommend the requester to verify that the information provided during the registration process exactly matches to the identity document they will provide during the verification process in the call. Furthermore, prior to request the video-call, they must read the instructions and accept the terms and conditions for the instant call.
Therefore, we regret that the resolution offered is not what they have hoped for; however, please be assured that we have worked with several internal teams to obtain the proper resolution after the necessary investigation was completed.
Customer Answer
Date: 08/19/2022

Complaint: 17724166

I am rejecting this response because: They continue to use an automated response team as a way to "rectify" the issues. However, they TERMINATED my account which does NOT allow me to respond to their inquiry about my identity. If you click the link in the email attached here, you will see that it says the account was "terminated". Amazon is a large corporation and needs a legitimate way to call someone who is setting up a business when they have taken on the onus of stating that I am NOT who I claim to be. At this point in time, I have turned the matter over to my attorney and I am taking legal action against them for suggesting that I misrepresented my identity. But as a matter of course, a huge conglomerate such as Amazon has a LEGAL obligation to ensure that there is a way for a business owner to respond. In this case, there isn't such an option. Click the link for yourself and you will see.
Sincerely,

***************************
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I purchased a pair of womens shoes for my daughter for school and they didn't fit so I sent them back and chose the option for Amazon gift card balance refund in 2 to 4 hours. Well they never refunded the money and now their saying it can take till September 9th. I contacted Amazon and complained and was told I would get the refund now but then they turned around and said the same thing again. So I asked to speak with a manager and the disconnected the chat twice. My order number is 113-0944361-7913029 and it's for ***** women's Addis shoes. I order them August 3td and ready returned them August 5th.
Business Response
Date: 08/20/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Upon checking the order #***-0944361-7913029 I see that the concerned team has requested your to wait till September 9, 2022.

We request you to wait till that time. If you don't hear from our ************** by September 9, 2022 please write back so we can find out what happened.

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Complaint: 17723908

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I scheduled someone to come and install a thermostat and twice this appointment was cancelled on me. The second time I had taken a vacation day from work to be home for this. The installer was supposed to be at my home on 8/16/22 between 8:00 and 11:00 a.m. I received an email stating this order was cancelled due to not enough time for installer to get there. I looked online and then noticed that they now stated they do not service my location at all! I took a day off of work for this!
Business Response
Date: 08/25/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear that your installation could not be completed as you requested as the service provider was not serving your location. We regret the inconvenience caused.

We are not able to require the service to be completed as the order has been canceled and you were never charged.

A $50 promotional credit has been requested to your account, it will apply automatically as a discount on orders shipped and old by Amazon, no codes required.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/16/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Each month, I am billed for Amazon Prime Video as well as Amazon Delivey. I've noticed they have duplicated $16.28 each month and even duplicated orders! I returned two items about three weeks ago and noticed a duplicate of the duplicate charge on my credit card. Contacted ************ again this month and according to them, some companies actually enroll in "UPDATED CARD INFO" so if I were to cancel my credit card with Chase, Amazon could continue to duplicate and triplicate my bogus charges!! WHY is this legal?
Business Response
Date: 08/30/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the duplicate charges.

I've checked on your account, I can see we have charged $16.28 only once in a month.

I do not see a duplicate charge for this amount. This charge is for Prime subscription which includes the benefits for Prime Videos as well as the delivery.

If you see multiple charges, I request you to please share the charge id for both of the charges that you see each month. This will help us locate it and get this resolved.

The charge id will be available on your billing statement. It will be 9-digits alphanumeric.

Also, please note that, if any card is closed, there is no option for Amazon or any other retailer/merchant to continue to charge you. Once an account is closed, no further charges are possible as there will be no valid source.

Please feel free to reply to [email protected] with the requested details for any further help.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/31/2022

Complaint: 17723258

I am rejecting this response because:
I have sent Amazon copies of my bills REPEATEDLY and they continue to ignore and deny that anything is wrong. I would like to have this resolved. Thanks for your help.

Sincerely,

*******************
Business Response
Date: 09/08/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us with the screenshot of the charges. I was able to locate the duplicate charge from date "07/07/2022", it was found on a different account and I can see it was refunded too on the same date. That refund should have been already posted on your account. If the refund is still not received, I request you to please contact the card issuing bank for the details.

Similarly the duplicate charges from the same date on the previous months were refunded too. The duplicate subscription found on other account shows canceled, hence you will not be double charged again. Regarding the other charges posted on 07/10/2022, that charge is from your account for the active subscription you have with us. There is only one single charge remaining in each month that will occur on 9th of every month (you may see it getting posted on 9th or 10th of each month).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,
********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon. My account was deactivated due to related to Erknarbek seller account (email ************************* The real owner of Erknarbek seller account is ****************. **************** was my business partner from May to July 2022. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with Erknarbek account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you can see from the attached documents, I created a partnership with **************** on May 16, 2022 (see Partnership Agreement). On July 4, 2022 I notified **************** about termination of our partnership (see Termination Letter). According to the Partnership Agreement, I was obliged to notify Nurlan Erknarbek in advance 3 days before the partnership termination. On July 7, 2022 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Amazon's actions are in violation of the Amazon Services Business Solutions Agreement. Therefore, I request Amazon Support to reinstate my account.
Business Response
Date: 08/20/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 08/20/2022.

Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 08/23/2022

Complaint: 17723101

I am rejecting this response because: On August 20, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account, but they required additional information in order to complete review and reinstate my account. On August 22, I contacted Amazon Support to clarify information that they requested. Therefore, I would like to provide following documentation:

-- Partnership Agreement;
-- ************************************* Dissolution Agreement;
-- Protocol of Partnership Dissolution Meeting.

Please, note! All the documents contain the necessary signatures and seals of both parties. All the documents also contain the signature and seal of the notary public of *******.

I would like to remind Amazon Support that my account was deactivated in error due to related to Erknarbek account. The real owner of Erknarbek account is **********************. He was my business partner. I have always been the owner of the only one account Kosa-Shop.

The erroneous reason of related between my account and Erknarbek account (email - ************************ was in the same IP address, phone number and address of the preparation center. We were aspiring Amazon sellers at that time, and we didn't have the financial means to open a second office with separate Wi-Fi and IP address. I and ****** Erknarbek used the same phone number to speed up the working process. It also was the same address of the preparation center in the ******************* in the business address section on my account and Erknarbek account. It was the following address: *************, *************************************************** ********, 90503.

I stopped my partnership with the owner of Erknarbek account a long time ago. Initially, I and ********************** created a partnership on May 16, 2022 (please, review Partnership Agreement). After that, I have found that ********************** has intentions to violate Amazon Policies. Because of this, I immediately initiated the process of the partnership termination. On July 4, 2022, I notified ****** Erknarbek about my intention of the partnership termination by Termination Letter. According to Section 11 of the Partnership Agreement, I was obligated to notify ****** Erknarbek about partnership termination in advance 3 days. Therefore, I notified him by Termination Letter on July 4, 2022. On July 7, 2022 (3 days later) I and ********************** conducted a partnership meeting where we signed and notarized all other documents to finally terminate our partnership (please, see Partnership Dissolution Agreement and Protocol of Partnership Dissolution meeting). After that, I never communicated with him.

I have always been an honest seller and remain the same. Therefore, I terminated my partnership with the owner of Erknarbek account in advance so as not to be implicated in violating Amazon Policies.
Therefore, my Kosa-Shop seller account was deactivated in error. I request Amazon Support to review attached documents and reinstate my account. Thank you in advance!

Sincerely,

Kubandyk Omokeev
Business Response
Date: 08/30/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 08/29/2022.

Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 08/31/2022

Complaint: 17723101

I am rejecting this response because: On August 30, 2022, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account, but they required additional information in order to reinstate it. On August 31, 2022, I contacted Amazon Support to clarify information that they requested. Therefore, I would like to provide the following additional documentation:

-- **************************************** Dissolution Agreement;
-- Protocol of Partnership Dissolution Meeting;
-- Letter of Settlement Payments - additional evidence.

Please, note! All the documents contain the necessary signatures and seals of both parties. All the documents also contain the signature and seal of the notary public of *******.

I would like to remind Amazon Support that my account was deactivated in error due to related to Erknarbek account. The real owner of Erknarbek account is ****************. He was my business partner. I have always been the owner of only one seller account. I have found that **************** has intention to violate Amazon Policies. Because of this, I terminated our partnership in advance so as not to be implicated in violating Amazon Policies.

I stopped my partnership with the owner of Erknarbek account a long time ago. I would like to describe the chronology from the beginning of the partnership with the owner of Erknarbek account to the final termination:

-- On May 16, 2022, I and **************** created a partnership (please, see Partnership Agreement).

-- On July 7, 2022, I and **************** conducted partnership meeting where we signed and notarized all other documents to finally terminate our partnership (please, see Partnership Dissolution Agreement and Protocol of Partnership Dissolution meeting).

-- Also on July 7, 2022, **************** (the real owner of Erknarbek account) notified me about final settlement payments from partnership. Since **************** was appointed as liquidating partner according to Section 5 of the Partnership Dissolution Agreement, he transferred all my money from the partnership after we terminated it (please, see Letter of Settlement Payments).

Therefore, my Kosa-Shop seller account was deactivated in error. I request Amazon Support to review additional documents and reinstate my account. Thank you in advance!

Sincerely,

Kubandyk Omokeev
Business Response
Date: 09/25/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 09/25/2022. Thanks,
Amazon.com Seller
Performance

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Amazon.com is BBB Accredited.