Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,587 total complaints in the last 3 years.
21,970 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created a teen account for my 14 year old in December 2021. We put several gift cards, totaling almost $250, into the account so he could use it on his own. He did not use the account at that time, but in June 2022, he tried to access the account to make a purchase but forgot his password. He followed the steps to "forgot password" and an access code was sent to his email address. After putting in the code, the account still could not be accessed. We called customer service on June 6, 2022 and they indicated the account was suspended but did not say why. They said they would send a form to the correct department and we would get an email in 2-3 days. We did not receive an email. I called on July 13, 2022, same story. No email received. I called again on July 20, 2022 and was promised it would be escalated and I would be contacted the next day. Nothing. I called today, September 13, 2022 and asked for a manager. The supervisor told me the same story and all she could do was send an email to the department. She said there was nobody above her to speak with and there was no other phone number. After waiting on hold for 10 minutes, while she found out if she could give me the email address, the phone was disconnected.
Business Response
Date: 09/21/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the hold on the Teen Account associated with your Amazon.com account.

I've escalated this to our specialist team and they reinstated the Teen Account. It was reinstated on September 15, 2022 and a confirmation email was also sent to their email address.

I hope this helps. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon refuses to stop emailing me regarding jobs, and I have told them on multiple occasions to stop.I have also filed complaints with the *** and ic3.gov.There are 4 people at Amazon whom I have asked to remove me from this list, but your terms of service forbade me from including personally identifiable information.
Business Response
Date: 09/15/2022
Hello ****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the inconvenience caused due to the job ad emails you received.

I've checked your account and the communication preferences of your account, I see that you were already unsubscribed from all the promotional emails. You are only expected to receive transnational emails. Transactional e-mail includes messages related to orders, listings, and bids.

I request you to send us the screenshots of the emails you received and also the frequency of the emails. Once we receive this information we will be able to escalate it to the appropriate team.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Amazon 3 times about my order that was never sent out heading to 15 days after I placed my order and they did take the money out and it said there I no delay date on there site.The first 2 times I called the foreign workers said they cannot hear me on the phone so he disconnect The 3rd time the worker heard me but when I asked to get transferred to somebody in the US I was told "I do not have that option. But I can help you". Told him my problem and he didn't help.So overall Amazon is doing SOMETHING with my money and I don't know want.
Business Response
Date: 09/14/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience with the customer support and for your order that did not ship.

I understand your concern regarding the US representative request too. Since Amazon's customers come from all over the world, it's helpful for us to have customer service centers in a variety of time zones--so that someone is always available when a customer needs help. Considering that, when you call or chat with us, your contact may land anywhere around the globe. I've shared the feedback with our team about your experience with the services for continuous improvements.

Regarding the order you had the issue with, I request you to please share the order# or the item name with us. We'll get this checked and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/15/2022

Complaint: 18020705

I am rejecting this response because:

Sincerely,

*******************************

This comment did NOTHING to help me fix the problem.

For your comments about my request to speak to someone in the US. If a customer or anyone feels more comfortable and believes a person in the US in their own country is more capable of helping them they should be able to get a transfer. Being told no it's not the correct answer and refusing to help the customer is also not the correct answer. So your company needs to fix that so this doesn't happen another time.

Also this is my order number and it needs to be refund or shipped out as soon as possible if not I'm going to contact my card holder and tell them that is fraud because I've been 15 days now ORDER # 114-4112858-1157024
Business Response
Date: 09/27/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us with the order#.

I've checked on this and I can see the order was successfully canceled on your request on Sept 20 and email confirmation sent on Tuesday, September 20, 2022 at 9:51 PM (PDT). You were not charged for this order as it is canceled before it is shipped.

If you still see any charges on your billing statement, it may be authorization hold placed by the card issuing bank which should have been released by now. If it still reflecting as pending or processed, I request you to please contact the card issuing bank for any further help.

For the US representative request, I assure you, your feedback is shared with the concerned team for consideration. I appreciate your time and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/03/2022

Complaint: 18020705

I am rejecting this response because:

Sincerely,

*******************************

I had to cancel the original order because Amazon automatically added a gift card on my account and was unwilling to remove it from this order. I did reply the order but it is still NOT sent out.
Initial Complaint
Date:09/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there,I've been communicating with Amazon ****** about this since August 12, and no resolution yet. Background:1. I ordered a loveseat, paid $1001. Order #: ***-4869002-88378452. The loveseat has never arrived.3. Amazon accidentally sent a different item instead.4. Amazon asked me to return the non-ordered product so that I could have Order #***-4869002-8837845 refunded, as well as the return shipping costs.5. I sent the non-ordered product back to Amazon.6. Amazon asked me to email the shipper's name ****** tracking number, proof of Amazon's receipt, and shipping receipt to [email protected]. I sent the requested items to [email protected]. I received a bounce reply.9. Chat representative said the return investigation team would be contacting me with x days. 10. No one contacted me.11. Chat representative said they would ask the escalation team to contact me.12. No one has contacted me.13. Amazon said I could request an investigation Sept 12.Currently, I'm out almost $1500 CAD and have continued to be unable to resolve this simple matter with Amazon ******.I have initiated chats multiple times, and sent the email five times.Current StatusI contacted Amazon this morning to request the investigation they said I could initiate Sept 12. This morning's first representative said they will not begin an investigation until I provide a physical hardcopy of the return receipt, despite their having received the electronic copy, the tracking, the proof of delivery, etc. The second representative said if no refund has been received by Sept 22, I can contact them again. i.e. The latest rep is simply starting the entire process from scratch, with new dates, etc.
Business Response
Date: 09/27/2022
Hello Skylark,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint. I am sorry to hear about the delay in refund. Weve received the item below and have issued your refund. Your return is now complete.

Rest be assured, a full refund of CDN$ ******* has been processed to Original payment method
And a refund of $150 to cover up shipping charges. Refund initiated on Thursday, September 22, 2022 at 7:06 AM (PDT) and should be credited within 3-5 business days.

You can check the status of your return in Your Account, here:
https://www.amazon.com/gp/orc/returns/history/view

We appreciate your business and hope to have the opportunity to serve you again in the future. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/28/2022

Complaint: 18020712

I am rejecting this response because: I have received only a partial refund. I require the full refund promised. i.e. Even without any compensation for my time and work, Amazon still owes me $208.43 for the actual cost of shipping that Amazon required.

i.e. Despite Amazon's clear, written promise to me of full refund of all return shipping costs, and Amazon's firm demand that I return the 75lb item I had not ordered, Amazon has now declared it is only "able" to refund a portion of the shipping cost.

I have spent over 20 hours of effort on this matter -transporting a 75lb item to four different shippers, re-transporting to one, communicating with Amazon, researching options for addressing the matter, communicating with ***** etc. While Amazon should additionally be compensating me for that time and effort, it is instead refusing to cover even the basic, direct financial cost it clearly agreed to in advance. My trust in Amazon and its systems has been devastated. I've been an excellent customer, and heavily so since the start of the pandemic, and am mortified by the tricks, dishonesty, and strategy Amazon has implemented in this situation.

While at this stage I do believe I should receive compensation and a serious apology as well, I do require at minimum the full refund.

Sincerely,

Skylark Disraeli
Business Response
Date: 10/20/2022
Hello Skylark,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

Confirming again, a refund for the item has already been processed on Thursday, September 22, 2022 at 7:06 AM (PDT) Refund value : CDN$ ******* has been processed to Original payment method and a refund of $150 to cover up shipping charges.

we could refund a maximum of $150 refund for the shipping cost. I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/29/2022
Complaint: 18020712

I am rejecting this response because:

Dear BBB,

I've been invited to respond again, but am at a loss in how to do so.

Amazon's most recent reply:

* recognizes that Amazon promised to refund the full shipping fee that Amazon required, for the product it sent to me in error (see two attached images from the original chat),

* notes that they're now consciously declining to honour that, and

* states they will not communicate any further about the matter.

So, while I firmly disagree with Amazon's decision to refuse to refund the $208 remaining due, as they'd promised in advance of the shipping, I don't see any option but to accept the fact that this is the decision they're making. It's devastating to have lost trust in a company I so actively supported, but I will move forward now.

I very much appreciate your help, BBB. You did bring the matter to Amazon and secure the bulk of the two refunds due. That has been an IMMENSE help. I'm very grateful for your activity on behalf of business supporters.

Amazon representatives: I hope you will reconsider one day, and fulfill the promise you made to an excellent customer.

Thank you.
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-9349937-6247413 I received a gift (***************** Vinyl record) from my dad as a birthday present.As I already have this particular record, I returned to Amazon via *** with Amazon's *** label they specifically provided for this return. The return was processed at *** in late July 2022.Beginning in August 2022, I have contacted Amazon **************** at least 6 times via both phone and chat to get updates on the refund to my account, as over a month has passed.On latest phone call and chat September 13, 2022, I asked to be transferred to supervisor, and supervisor informed me there is nothing she can do, she cannot issue refund. When I asked why, multiple times, she gave no answer and chastised me for asking same question over and over again.I am in disbelief at how many times I was lied to ("return is in progress, wait a little longer...etc."), and now being told for no apparent reason, they will absolutely not refund the money to a gift card OR even to my dad who originally purchased the gift. They have literally just stolen the money and refuse to make it right, and with zero explanation.I am in disbelief.
Business Response
Date: 09/15/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the delay in processing the refund towards your gift return. It looks like there is a processing delay at our warehouse which delayed the refund.

I've checked the order and see that a refund of $28.05 was issued to your gift card balance on September 13, 2022 towards the return of "****************************** (180 gm Vinyl)".

I see that you were able to use the gift card as well. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday, September 10th; I placed an order for an Dress from Amazon. On Sunday I got several message that item was declined; I tired to click the link in the email to managed the order, the link took me to my account, however, it did not show the order, or give me an option to correct declined item. Since it did not show me any details, I had to wait until would show up again via Instagram; On Monday, September 12, the item showed up on Instagram and I was able to placed another order. I received a confirmation that order was complete and the link to manage or view order; I click to see the order, again, the link took me to my account, however, it did not show the order. I received another declined email from the first order and I tried to go back an view that order, same thing again. Today, September 13th, I called Amazon and spoke with a Rep; she stated she had to have authorization to view my order details. She emailed me the link, and I tried to give her the approval needed, the link would not go into my account. I even tried to change the password to see if that would work. At one point she was able to see the order, however, could not tell if the order was processing or tell me why I could not go into my account from email confirmation for my order. We spent about 45mins on the the phone, and her suggestion was for me to reboot my system and to call back. I indicated that had already rebooted my system and I have still having the same problems; she still suggested I call back. I asked to let me speak someone in the IT ***** that could help me with online orders. She was still suggesting I call back. I ask if she could please let speak to a Manager or IT, she put on hold and never came back to the phone. I still cannot access my order, not sure if the order is coming or not, since I cannot see any details or give approval to the Rep to view my account since I could not log in via the email sent.
Business Response
Date: 09/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the order and the account login issues.

I've checked on this and I can see you have two different accounts associated with your provided email id. The order that you have placed is visible under Account 2. I believe you were able to login to your Account 1 and when you goto "Your Orders" in that account, it will not show any order confirmation or any other details pertaining to that order.

In order to get this resolved, I recommend you to please call us at ************** and ask the rep to send you a password reset link for "Account 2"; you may ask them to just check the emails and notes on your account, they will find my notes along with this email to help you further. Once you set a new password on your Account 2; please logout and login back using the same email id and the new password that you are going to create. It will take you to the right account and you will be able to see the orders and revise the payment as it was declined.

If you still face any issue, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/20/2022

Complaint: 18020479

I am rejecting this response because: I followed the direction provided to me; the Rep was not able to assist with my issue after spending an hour on the phone. She was not able to reset the Password for account (2) as requested in the email from Amazon. She was not able to give me any details on account (2); I delete my Amazon account for safety and security concerns. I would like someone to tell how I have (2) amazon account and see any details from any recent orders that were placed.
This is an urgent matter, as I don't know if others are using this account.

Sincerely,

***********************
Business Response
Date: 09/29/2022
Hello,

Thank you for writing back to us. I understand your concern and I'm sorry for the inconvenience caused.

Earlier we had the option to set up multiple accounts using one email id and different passwords. The system was creating multiple accounts when you type in the same email id and a different password automatically. That duplicate account was created by the system during that time. We have then updated our system to prevent it. I understand this has been a hassle and I'm sorry for the inconvenience. I see your have deleted the duplicate account where there was no order history available. Now you have only 1 Active account.

To help you get access to it and see your order history, I've sent you a link on your registered email to verify email (Subject line: Please verify your e-mail address for Amazon.com). I request you to please access that link, once done, follow the prompts to login to your account again and you will be able to see your recent orders including that dress order you have initially reported.

It was done in our earlier conversation on this matter and I've received your response on the email that you were able to follow the above steps and was able to get to the account but still could not see the order details. The Dress order was canceled from your account due to payment issues. This order will be visible under "Your Orders > Canceled Orders tab" on the website. Or if you are using the mobile app, goto Your Orders,there you will see "Canceled" orders option. Upon selecting it, you will be able to see it.

If that's still not visible, Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order 114-3773154-5328203 for a Lavazza BLUE Classy Mini Single ********************* Machine LB 300 sold by Amazon.com on 9/6/2022. It was estimated to have been delivered by 9/12/2022, but as of now (9/13/2022), it has not even shipped. I contacted **************** and was told to cancel the existing order and place a new one. However, the current price is 10 times that of my existing order. I believe they use false advertisements on lower pricing to get customers' interest and then urge customers to pay a lot more without honoring the previous pricing they advertised.Moreover, a friend who bought the same product sold by Amazon.com at about the same time at the same price as I paid has already received the order. I believe Amazon.com is doing this selectively which is discrimination.
Business Response
Date: 09/27/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointment caused due to the cancellation of your recent order of "Lavazza BLUE Classy Mini Single ********************* Machine LB 300, 5.3" x 13" x ****" 2 Coffee selections: simple touch controls, 1 programmable free dose and 1 pre-set".

I've checked the order and see that this item was displayed at an incorrect price for a short period of time due to an error. In this case, we're unable to offer this item for the incorrectly posted price. Therefore, we've cancelled your order for this item, and you haven't been charged, but an authorization may be visible on your account. This should be removed according to the policies of your bank.

At any given time, despite our best efforts, a small number of the millions of items on our site may be mispriced.

We're sorry for any disappointment or inconvenience this may have caused.

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 09/29/2022

Complaint: 18020377

I am rejecting this response because: there was no resolution. They cancelled the order and did not comment on their deceptive advertising and discrimination practices.

Sincerely,

*****************
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item on Amazon for less than 15$. The wrong item was sent and I had to pay more than the item was worth to return. I was sent Mydentity 6crc instead of 7crc. I want the total shipping costs refunded to my amazon account associated with phone number ********** of $21. photo of the incorrect item was sent to the seller with no response and the item is on its way back
Business Response
Date: 09/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for return shipping charges.

While you have shared the registered phone, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/15/2022

Complaint: 18020274

I am rejecting this response because:
the email is ********************** but i login with my phone number
Sincerely,

***********************
Business Response
Date: 10/09/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the wrong item you have received.

I can see the seller have processed a full refund back to your original payment method and I've issued the refund for $15.93 (return shipping refund ) back to the same source card. The refund should reflect on your account in next 3-5 business days.

Please note : I had to refund this return shipping cost using a different order. When this refund is completed, you will receive an email which will have a random item name and an order#. Please ignore those order and item details. The end result is the refund for $15.93.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past few months, 1 in every 4-6 prime amazon packages of mine has gone missingthe key reason being extreme poor handling by delivery agents. Prime is supposed to take two days, but sometimes this isn't possible and delivery drivers **** "delivered" before said delivery actually happens. Another this being too lazy to take the elevator to the 23rd floor where I live, so my packages are left in the hobby, callbox entrance, in front of the building without photos being taken and claims of being delivered to a non-existent mail room. Sometimes, "directly given to a resident of the house" is ****ed when no one is home but the dog.I've been doing the whole back and forth with customer care, with agents randomly ending the chat, copying and pasting messages telling me to file a police report over cotton wool or slippers, asking me to change my address to my job or a p.o. BOX etc. This has been giving me extreme distress, and I'm tired of dealing with this. I just want to actually have the 1-2 day delivery. Other delivery companies do not have this issue.
Business Response
Date: 09/21/2022
Hello ******,

I'************* from Amazon.ca. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the delivery issues with your packages.

I've escalated this to our shipping delivery team. They have engaged our *********************** team for assistance. They have updated the delivery notes in the system which the drivers follow.

Here's the notes they updated: "Attention Drivers: All deliveries to be made to the customer front door only. Do not leave packages unattended in the common area. There is 'No' Mail Room existing in the building".

They have also filed driver feedback towards the drivers who delivered the packages, Order ID: ******************* / TBC506016696009, Order ID: ******************* / TBC467954284009 (Same driver delivered Order ID: ******************* & Order ID: ******************* / TBC468039602009).

This should resolve the delivery issues. However, please reply to this email directly if you face any delivery issues to this address in future. I will reopen the escalation.

We hope to see you again soon.
Regards,

************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,Our Amazon account is suspected. Amazon asked us to confirm the authenticity of the following products: ********************* ************** the call to Account Health Support, we learned that we need to send a LOA from the rights owner. And we have done it. Amazon even did not start verification of this document. Please, note, that my supplier sells two types of goods: the original goods of the rights owner Sub-Zero, as well as wonderful alternatives, replacements for these products. You can study this information on the supplier's website. It is due to the fact that our supplier sells two types of goods, he is authorized. And I attach to this submission a letter of authorization of our supplier, as you requested. So, I once again draw your attention to the fact that our product is a replacement for the original product, but the supplier sells two types of goods - original and replacement that is why he has authorization from the brand Sub-Zero. In the attachment you can see our plan of action, where we explained in detail why we committed the violation, how we eliminated it and how we prevented it in the future. In the performance notification Amazon requests either a document (LOA) or an appeal. We have provided BOTH these things. Moreover, we are attaching invoices from our supplier. Based on the results of viewing the information provided by us, please help us to reactivate our account. Sincerely,*****************************
Business Response
Date: 09/27/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 09/16/2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/03/2022

Complaint: 18020140

I am rejecting this response because:

During this time, we called Amazon Account Health Support, finalized the appeal in detail according to the comments of an Amazon specialist, uploaded invoices and a LOA. We have done everything necessary to reactivate our account.

Sincerely,

*****************************
Business Response
Date: 10/08/2022
Hello,
In order to proceed, please submit this appeal again and provide the contact information and account information properly.
Customer Answer
Date: 10/12/2022

Complaint: 18020140

I am rejecting this response because:

We are duplicating for you the response we have sent to Amazon:

"Dear Amazon,
In your comment on the complaint to the BBB, we received a request for information from you. So, we attach as you requested:
1) a plan of action containing all the necessary information and explaining in detail the violation we have made;
2) a letter of authorization from the rights owner to our supplier (we highlighted in red information about our supplier);
3) invoices from our supplier (we highlighted in red information about our supplier and about us as a buyer of goods).
Please note that the information in all documents completely coincides with the real information from the legal entity on our account, as well as with the information indicated on the supplier's website. We will duplicate it especially for you.
So, information about our supplier:
Company name: PARS Holdings LLC
Address: *******************************************************************************, ***
Phone number: ***************
Email address: ********************
And our account information:
Legal business name: *****************************
Place of establishment address: *************************************************

We respectfully ask Amazon to review our efforts to reactivate our account".

Sincerely,

*****************************
Business Response
Date: 10/19/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/20/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/27/2022

Complaint: 18020140

I am rejecting this response because:

We duplicate for you our answer to Amazon.

"Dear Amazon,
With this letter, we are responding to your comment regarding our complaint to the BBB (we attach a screenshot). So, we attach as you requested:
1) a plan of action containing all the necessary information and explaining in detail the violation we have made;
2) a letter of authorization from the rights owner to our supplier (we highlighted in red information about our supplier);
3) invoices from our supplier (we highlighted in red information about our supplier and about us as a buyer of goods).
Please note that the information in all documents completely coincides with the real information from the legal entity on our account, as well as with the information indicated on the supplier's website. We will duplicate it especially for you.
So, information about our supplier:
Company name: PARS Holdings LLC
Address: *******************************************************************************, ***
Phone number: ***************
Email address: ********************
And our account information:
Legal business name: *****************************
Place of establishment address: *************************************************

We have all the necessary documents to confirm the authenticity of the goods, as well as a full explanation of the situation that occurred. That is why we strongly ask you to reactivate our account".

Sincerely,

*****************************
Business Response
Date: 10/31/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/31/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/02/2022

Complaint: 18020140

I am rejecting this response because:

We have submitted all the necessary information.

1) a plan of action containing all the necessary information and explaining in detail the violation we have made;
2) a letter of authorization from the rights owner to our supplier (we highlighted in red information about our supplier);
3) invoices from our supplier (we highlighted in red information about our supplier and about ** as a buyer of goods).
Please note that the information in all documents completely coincides with the real information from the legal entity on our account, as well as with the information indicated on the supplier's website. We will duplicate it especially for you.
So, information about our supplier:
Company name: PARS Holdings LLC
Address: *******************************************************************************, ***
Phone number: ***************
Email address: ********************
And our account information:
Legal business name: *****************************
Place of establishment address: *************************************************

We respectfully ask Amazon to review our efforts to reactivate our account.

Sincerely,

*****************************
Business Response
Date: 11/06/2022
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on November 6, 2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 11/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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