Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,692 total complaints in the last 3 years.
22,039 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I played the Amazon game company's game LOST ARK account on the STEAM platform (weizheyuan2008), my account was banned for no reason at around 13:00 on September 11th and said that I violated the game regulations, saying that the reason for my violation was on the exchange I collected illegal gold coins in the game, but this game can be traded at any time on the exchange and I don't know who I sold to. Amazon Games said I sold it to an illegal player but I can't choose to sell it To whom I have no way of knowing the person I sold to is an illegal player so they banned my account for 77 days my account topped up over $1500 their unproven ban caused me to lose over $1500 me Ask them to return the amount I topped up or unblock my account Thank you BBB for your help and support
Business Response
Date: 10/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding game LOST ARK. I'm sorry for the inconvenience caused.

In order to get this checked, we need the following details

1. Persona ID
2. Character Name
3. Server

I request you to please share the above details with us by replying to this email or to BBB, once we get the details, we'll look into it and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/05/2022
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:18020030

??????,??:
??????????,??????????????????????????
?? Mohammed
?????????,?????????? ???????

1. Persona ID

STEAM ID ? **************
Amazon ID ? **************************************
2. ????

Makabakawei

3. ???

Valtan

?? 9 ? 11 ????. ??????????????????????????????????????????????,??????????????

??

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Business Response
Date: 10/09/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing the details with us.

I've checked on it and I can see the team have investigated this issue and found that the account was engaged in RMT trading with a verified RMT/Bot account. Please note that RMTs are against our TOS under the "Play Fair" section (https://forums.playlostark.com/faq).

With that said, the request to have the penalty lifted could not be fulfilled. You should be able to log back to the game once the penalty expires on 11/27/2022.

We are unable to take any further action on this matter.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Complaint: 18020030

I am rejecting this response because:I can't accept what you said. I used the transaction method stipulated in the game in the auction house. All players are anonymous in it. I don't know who bought my things. How can I know who bought my items? If there is a problem with the source of gold coins Can unblock my account I don't think it's the player's problem thank you

Sincerely,

*********************
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a safety helmet for my 11-month-old son on amazon.com from an account that I had to create with my phone number because I couldn't attach my email because my other accounts I don't have access to because those are under my old phone number even when I tried to contact customer service several times to help me resolve those accounts they're pretty much telling me they can't help me and there's pretty much nothing else to do so now my new account has been temporary locked because I registered the account under my son's name because they wouldn't let me put it under my email and under my name so now I'm trying to close the accounts because it's going on 3 weeks and I haven't received my purchase and I haven't received a like any help from amazon.com it was hard finding the phone number to contact customer service in the first place and when I did get customer service phone number today they can't even f****** help me so I have to close the accounts and they're telling me there's nothing they can do because my account is temporary closed I will have to get it unlocked to close my account but I can't get it unlocked because I don't know what is going on I sent in my billing statements I sent in my actual ID I sent in the last 4 of my credit card numbers I sent an actual picture of the credit card and still no help I'm at my wit's end with Amazon.i just want to close all my accounts
Business Response
Date: 09/20/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2022-09-20 confirming account reinstatement.

Sincerely,
********
Amazon.com
===========
Initial Complaint
Date:09/13/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cannot close my account.
Business Response
Date: 09/15/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and the attachment. I'm sorry, but I wasn't able to determine exactly what kind of help you need from your e-mail message that is copied below.

Most questions are answered in Your Account (https://www.amazon.com/your-account) or in our Help pages (https://www.amazon.com/help).

We look forward to hearing from you.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 09/22/2022
Recently, I requested that my account with Amazon be closed, because I do not agree with Amazon`s business practices and policies. Amazon emailed
Me back with a link to close my account. After, several attempts using Amazon`s website link they sent to me instructing me on how to close my account it did not work.

However, I contacted Amazon again, explaining to Amazon that I was unable to close my account on my own using the website link. In addition, I asked that someone from Amazon call me, in order to assist me with closing my account. BUT, Amazon chose not to call me to assist with closing my account and informed me that my email that is associated with my Amazon account was not correct. In addition, Amazon would not contact me to verify the email associated with my account.

For the reasons stated above, I want Amazon to close my account and return to me, or delete all my personal information. Also, I don't want Amazon representatives to contacting me. I believe Amazon has no intentions on closing my account and if when my account is closed with Amazon, it's policy is that I cannot ever open and account with Amazon again. I am outraged by Amazon's policies and practices.
Business Response
Date: 10/14/2022
Hello Shwan,
This is ***** from Amazon.com. I've raised a request to our Account Specialist team to close your account. But this email address is no longer linked to that account.
Could you please confirm if you are able to sign in to that account using your phone number?
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18019623

I am rejecting this response because
Amazon refuses to assist me with closing my account i
Sincerely,

*********************
Customer Answer
Date: 10/27/2022
I was able to access My Amazon account using my phone number.
Business Response
Date: 11/01/2022
Hello *****,

Thank you for letting us know that you are able to access your Amazon.com account using your phone number.

I've tried to find the account using the phone number provided in the complaint but it did not return any accounts. Please revert to this email with the phone number you used to sign in and also link an email address to that account once you sign in. Then we can send the account closure instructions to that email.

Please update your e-mail address on our website. Visit Your Account (http://www.amazon.com/your-account) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/04/2022

Complaint: 18019623

I am rejecting this response because: I have called and spoken with a representative by phone, who stated by her own admissions and Amazon's policy, that my account has been closed. In addition, I received a screenshot on my cellphone that Amazon has closed the account and my personal information has been deleted. However, I am still receiving emails from Amazon's representative, **************, stating that at this time, I need to verify and add my correct email associated with my Amazon account, which is ********************** and my correct cellphone number, which is ************. Now **************, is telling me by their own admission that once I confirm that my email/phone is correct they would email me further instructions to close the account out. Now, they've already done this about three weeks ago, we've already verified this information.
My stand, as I've stated previously, is that Amazon has not, to my satisfaction, given me 100% trust that they did in fact close my account and delete my personal information. Currently, I am unable to verify that my account was closed and that my personal information was deleted because I, *********************, is unable to substantiate with the information and communications that I have received from Amazon's representatives, that my account is closed and personal information deleted. Until such time I am 100% sure and satisfied that my account is closed and personal information deleted. I am not satisfied with Amazon's recent actions and I still do believe based upon what I was told by Amazon's representatives still may constitute deceptive practices. My BBB investigation should continue until such time Amazon can resolve this matter to my satisfaction. Thanks.

Sincerely,

*********************
Business Response
Date: 11/08/2022
Hello *****,

I've tried to find the account using your phone number but the search isn't resulting any accounts with your name as the account holder. This usually happens when the account is closed. We cannot pull up details of closed accounts.

Please revert to this email with the screenshots of your account, if you can still sign in to the account using your phone number.

Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon return policy states the refund will be issued within 7 days of the item being returned. The item was returned on September 7th as the tracking and proof of delivery shows. I have uploaded screenshots of all of this. I need my refund issued within the next 24 hours.Thank you.*********,*****************
Business Response
Date: 09/14/2022
Hello ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the return of order #***-7650193-8947448.

While most of the time a refund is issued within 7 days once the item is received, occasionally it can take longer. In this case as informed by our associate please wait for 30 days from the date of return. Once the return is processed a refund would be issued.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************. I am the real owner of the Glassetti Amazon account (email: *********************** Amazon mistakenly suspended my Amazon account due to being related to ***************************** Amazon account (Email: *************************** The real owner of ************************* is ******************************. She was my former business partner. We terminated our relationship on May 5, 2022. The reason for termination is the fact that we reached the goal of our partnership - assisting each other at the beginning of our Amazon way. Sometimes we worked in my office for comfortable assistance. We used the same device for logging into accounts. Amazon could detect the ** connection as the possible reason for the connection of our accounts. Consequently, both sides of the current business partnership could realize their termination rights.To confirm the fact that we terminated our business partnership, I attached: *********************************** Dissolution Agreement -Notice of Partnership Dissolution -Letter of Settlement Payments
Business Response
Date: 09/14/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on September 14, 2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/15/2022

Complaint: 18019157

I am rejecting this response because:According to an Amazon notification from September 14, 2022, I submitted new documents to confirm that I have nothing in common with ***************************** Amazon account (Email: ************************** of my former business partner ******************************. We terminated our relationship on May 5, 2022. (See. Partnership Dissolution Agreement).
To confirm that I terminated all connections with ******************************, and we have nothing in common, I attached:
-Partnership Dissolution Agreement
-Partnership Agreement
-Letter of Settlement Payments
-Partnership Termination Letter
I kindly ask you to reactivate my account Glassetti (email: ***********************

Sincerely,

***************************
Business Response
Date: 09/27/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 09/27/2022.

Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 10/04/2022

Complaint: 18019157

I am rejecting this response because:My lawyer and I prepared and sent new evidence that my account Glassetti (email: ********************** has nothing in common with ***************************** Amazon account (Email: *************************** The real owner of ***************************** Amazon account is my former business partner. We terminated our relationship on May 5, 2022.
As additional evidence, I attached:
-Legal audit was prepared by my lawyer, and the result of her legal research was the fact of dissolution of the business partnership with ***************************** Amazon account (Email: ***************************
-Sworn Statement where I made oath that I am the owner of Glassetti (email: ********************** and I have never had access to any other Amazon account.
-Partnership Agreement confirms that our business partnership started on January 1, 2021.
-Partnership Dissolution Agreement confirms that our business partnership ended on May 5, 2021.
I have never had a second Amazon account. My sole Amazon business is deactivated.
I kindly ask you to reactivate my account Glassetti (email: **********************.

Sincerely,

***************************
Business Response
Date: 10/09/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 9 2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 10/15/2022

Complaint: 18019157

I am rejecting this response because:According to an Amazon notification from October 9, 2022, I submitted new documents to confirm that I have nothing in common with ***************************** Amazon account (Email: ************************** of my former business partner ******************************. We terminated our relationship on May 5, 2022.
To confirm that I terminated all connections with ******************************, and we have nothing in common, I attached:
- Confirmation Letter from *******************************

Sincerely,

***************************
Business Response
Date: 10/24/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/24/2022.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a baby registry return on August 15th. I contacted Amazon regarding the status of the return and they told me it would be issued 7 days from August 28th. August 28th no refund. I contacted Amazon again. Spoke to a manager and she claimed she had no idea where the previous person got their information and that my refund would be available September 13th. September 13th, no refund. Contacted Amazon AGAIN. Was transferred 3 times before someone finally helped me. Now I am going to get my refund supposedly 3-5 days from the 13th. The item was returned a month ago it is ridiculous that I keep getting told dates from Amazon but no one is giving me my refund.
Business Response
Date: 09/14/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, I apologize for the inconvenience caused to you in this regard .

I've checked the order that you've mentioned upon checking I see that a refund of $327.89 has been issued to your amazon gift card balance.

The gift card balance has been added and partially used already. You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sell on Amaozn. Amazon has created different rules for Office Depot and other large corporations allwoing them to sell in regions where they have stock and avoid areas where they do not have stock. I reported this twice to Amazon, they ignored me. I contacted Amazon and requested to have the same selling privalages and was sent a detailed email as to how to sell and that restricting areas based on stock is prohibited and I must sell in the 48 continetnal states. I have copies of my submisions and email correspondence. Amazon allows Office Depot under their subidiary 4Sure.com or 4Sure to sell in in specific regions at steep deisounts only where they have stock undercutting other seller and not lhaving equal selling privalages to all sellers
Business Response
Date: 09/14/2022
Hello from Amazon.com,

Sellers are allowed to create or edit existing shipping templates in where they are able to select the regions where they are able to ship their products. However, the ability to select or choose the regions is not available when they are using the Shipping Setting Automation. As well, the sellers can select the specific *** for each shipping template.

By using the following help pages, the seller can find the steps to edit, create new templates, and add the *** to the templates.

Shipping Settings Automation: https://sellercentral.amazon.com/help/hub/reference/G8WRJF2N5B787XKQ
Create, edit, or delete shipping templates: https://sellercentral.amazon.com/help/hub/reference/201834090
Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order with Amazon on September 7, 2022, which was suppose to be delivered on September 9th to an Amazon Hub. I called Friday September 10th at 3pm because my items were not delivered yet and the shop closes at 5pm. Representative stated he put notations for the driver about closing time etc. Item delivery date then changed to the 11th, then the 15th. Amazon delivery then repeatedly tried to deliver my items after hours to the Hub, which Amazon should know when these places close. I called September 12th regarding my items because they still weren't delivered, and I received emails about the unsuccessful deliveries. The girl I spoke to issued me a courtesy refund, upon a supervisors request, for all my troubles and all the back and forth with calls and delivery, she stated your items will still be delivered so watch your email. I NEVER canceled my order or requested to do so, because the items were needed. September 13th I get an email about my items returning to sender, without my approval because I never requested that. Tracking shows "CUSTOMER DENIED DELIVERY" , which is completely false because it wasn't even being delivered to me personally. They won't issue a replacement order, even though it was canceled at their hands. I called Amazon and the customer service was HORRIBLE, from supervisors alone. I was hung up on several times, as I asked for name and ID numbers. I was denied phone numbers to amazons corporate office or any higher **** I requested the recorded call from September 12th where a supervisor issued my courtesy refund and stated my items were still coming, denied of that too. I have been with Amazon for quite some time and it's disgusting how they treat customers now. I tried looking up Amazon **************** on BBB but I kept getting Amazon.com for complaints, which doesn't make sense. I found (Amazon **************** Address): Amazon Headquarters ************************************************************ ; 1-************. Was never given this info!
Business Response
Date: 09/14/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Unfortunately I'm unable to locate the order you are referring to.

Please share the order number with us so that we can review the issue and assist further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/22/2022
I had responded twice to this company.
Business Response
Date: 09/28/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

We give our sincerest apologies that you didn't receive your order. There was a delay as per the station last sept 9, 2022 due to Unidentified External Factors.

On Sep 12, 2022 the order was cancelled/returned. we've investigated deeply and all the findings, the cancellation /return was triggered on your side as per the system.

There is no issue related to your address as there were successful deliveries there and the other shipment in this order was delivered.

A full refund of $177.33 has been issued for the order on Monday, September 26, 2022 to the original payment method.

Refunds typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=112-7608768-4267463

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me IF Amazon actually refunds me. I have emailed them twice regarding the refund of $177 because it never went back to my credit card nor posted to my Amazon account as they stated in their response. I have attached a photo showing the transactions since September 24 and there are only two, which I was returning items. No refunds.

Sincerely,

************
Initial Complaint
Date:09/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an amazon prime member and have been for years! Within the last few years, my account has been banned from leaving reviews due to suspicious activity on my account! That infuriates me! There is nothing suspicious I have ever done! I literally order all the time and genuinely like leaving reviews to help other people! You guys removed all the reviews and pictures that I have taken time to leave in all the years I've been on Amazon! I have a message on my account stating to contact [email protected] to contact you guys regarding this decision! I have literally been e-mailing it for 2 years and I never get a response!!!!!! I have tried at least 4 times e-mailing since January 2021! I have done several online chats! Every time someone tells me they are sending it to a supervisor get get resolved within 24 hours and then I never hear anything! This is ridiculous! I want my account restored! I haven't done anything wrong!!!!!! THIS HAS BEEN GOING ON FOR YEARS AND IT INFURIATES ME THAT I'M BEING IGNORED.
Business Response
Date: 09/14/2022
Hello ***********************,
Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content. As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.
Why is this happening?Customer reviews and ratings are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews and ratings that are in violation of our Community Guidelines and our Review policies are not allowed.This account can no longer contribute content for the following reasons :
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.
To learn more about this policy, go to "Community Guidelines":https://www.amazon.com/gp/help/customer/display.html?nodeId=********* We cannot share additional information about this decision.Amazon Review Moderation team
Customer Answer
Date: 09/14/2022

Complaint: 18018733

I am rejecting this response because:
I didnt do anything wrong!!! I pay a lot of money and Im sick of getting generic responses and no help with my issues!!! I typically just get ignored! I am sick of it! I didnt get any money for my reviews! I want my account restored! This is ridiculous!
Sincerely,

***********************
Initial Complaint
Date:09/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My rewenal for amazon Prime was in July. I did not want to renwal my membership, but i orderd item. On 09/9/22 I place an order for an item. My item was refunfused, but Amazon charged my acoount the renewal for $139.94. I contatced Amazon advised I did not authorized my membership & that I do not want it. I was advised they willsend me a link to refuse the membership. I completed the required inforamtion on the link. , I was advised my refund will be $117.55. I asked why that you charged me $139.94 . The rep stated that I ordered some items that were past the renwal and & I ordered a few items before also. The Rep stated the charge was for music, I advised I do not use amaon Music, after holding on the phone , she then informed me it was some orders for prime shipping for previous orders. I advised he that is not right, I should not have to pay for your negeliance, I advised her they should have never filled the order, they should have denied it and expain if I wanted the order for Prime, I need to renew my membership. If my items were not under the Prime membership they should have never sent them, them charge me over a month 1/2 later for there membership. I request the differnece of $22.41.
Business Response
Date: 09/14/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with the charges for your Prime subscription.

Up on checking, I see that a refund of ****** USD was issued on September 09, 2022. I've now requested a refund for the remaining amount of ***** USD. This refund will reflect in your statement in 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com

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