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Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

    Customer Complaints Summary

    • 58,582 total complaints in the last 3 years.
    • 21,968 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a prime member, paid high fees for Amazon prime service, but I did not gain the appropriate service as expected. I requested PlayStation 5 for the purchase, but I never received the invitation email. Instead, I only received a purchase invitation expired email from Amazon.com. Amazon just used the Playstation 5 as a lure for hooking their clients for the memership. What a shame !!

      Business Response

      Date: 07/20/2022

      Hello ****,

      I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I'm sorry for any disappointment regarding the purchase of Playstation 5.

      On Thursday, July 14, 2022 at 9:36 AM (PDT), you were sent an email with subject "Congrats, you're invited!". To purchase playstation 5 witin 72 hours. As the invitation expired, you received an email on Monday, July 18, 2022. 

      You may want to check the Spam folder in your email as there is a chance that the email service provider might flag it as spam. 

      Unfortunately we cannot take any action in this case.

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      We look forward to see you soon.

      Regards,
      Praveen M
      Amazon.com. 
      http://www.amazon.com

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a $2,922.11 balance with Amazon that Amazon will not let me use:tried Prime, even though that is what the site states.tried purchases: e gift cards, products.tried transferring the balance.tried withdrawing.tried in person at Amazon stores.I would appreciate the $2,922.11 balance being refunded to my financial institution.

      Business Response

      Date: 07/22/2022

      Hello ******,

      I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I'm sorry for the trouble you had with the order.

      I've checked and see that there is no gift card balance in the account. Please contact us using the account email address so that we can help you further.

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      We look forward to see you soon.

      Regards,
      Praveen M
      Amazon.com. 
      http://www.amazon.com

      Customer Answer

      Date: 08/03/2022

       
      Complaint: 17581678

      I am rejecting this response because:

      Hello

      Following up

      Trying to use balance for Amazon Prime

      see attached screen shot problem

      Hello

      Good morning

      1 screen shot can't order because won't ship to american address

      2 screen shot balance incorrect
      all american addresses

      3 screen shot correct balance

      On Thu, Jul 28, 2022 at 9:51 PM Amazon.com <[email protected]> wrote:
      >
      > Hello ******,
      >
      > I'm sorry for any trouble this has caused.
      >
      > Please help me with the screenshots of error you are receiving so that we can help you further.
      >
      > We look forward to see you soon.
      >
      > Regards,
      >
      > Praveen M

       

      Hi,

      Please transfer my balance from .ca to .com so I may order from .com

      On Tue, Aug 2, 2022 at 11:46 PM Amazon.com <[email protected]> wrote:
      >
      > Hello ******,
      >
      > At this time on Amazon.ca, we can't ship to some US addresses. You might want to consider placing your order on Amazon.com. You can log in and place an order on Amazon.com using your existing Amazon.ca username and password.
      >
      > We look forward to see you soon.
      >
      > Regards,
      >
      > Praveen M


       

      Customer Answer

      Date: 08/05/2022

      Hello,

      As I wrote last month "I have a $2,922.11 balance with Amazon that Amazon will not let me use: tried Prime, even though that is what the site states; tried purchases: e gift cards, products; tried transferring the balance; tried withdrawing; tried in person at Amazon stores. I would appreciate the $2,922.11 balance being refunded to my financial institution."

      ******

      On Fri, Aug 5, 2022 at 6:30 PM Amazon.com <[email protected]> wrote:
      >
      > Hello ******,
      >
      > As of now, customers are unable to pay for Amazon Prime with Gift card balance or Promotional certificate funds.
      >
      > We look forward to see you soon.
      >
      > Regards,
      >
      > Praveen M
      > Amazon.com

      Business Response

      Date: 08/11/2022

      Hello ******,

      I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I'm sorry for the trouble you had using the gift card balance on your Amazon.ca account. I understand you also wanted us to transfer the balance to Amazon.com.

      Unfortunately we don't have an option to transfer the gift card balance from Amazon.ca to Amazon.com. This applies to all the websites of different countries as they operate independently though they use the same login credentials.

      As I already mentioned, Prime cannot be purchased using gift card balance. 

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      We look forward to see you soon.

      Regards,
      Praveen M
      Amazon.com. 
      http://www.amazon.com

      Customer Answer

      Date: 08/12/2022

      Amazon could: 
      (1) refund balance;
      credit card, debit, PayPal
      (2) unredeem gift cards;
      (3) transfer balance to Amazon.com

      On Fri, Aug 12, 2022 at 8:12 AM ... <********************> wrote:
      Hello,

      Good morning 

      (1) "I realize you're upset" please do not assume my emotions;

      (2) If you were familiar with this matter you would know "The only option is to use the balance to place the orders on Amazon.**" is not an option. Since you did not familiarize yourself first, I will repeat in part:

      (A) "Sorry, but this item can't be shipped to your selected address. Learn more. You may either change the shipping address or delete the item from your order."

      (B) "This item cannot be shipped to your selected delivery location. Please choose a different delivery location."

      (C) https://www.amazon.**/b/?ie=UTF8&node=17321486011&ref_=sv_gc_sv_main_9#instructions also not an option

      (D) "This Gift Card can only be used to purchase eligible goods and services available on Amazon.**, and cannot be used on Amazon websites in other countries."

      (E) "Your gift card balance can't be applied to orders that contain Amazon.com gift cards."

      (F) I cannot use my Amazon balance in person at Whole Foods, Amazon Fresh, etc.

      (G) Balance can not be used to pay for Prime

      (H) I do not have Kindle; this exercise demonstrates (1) me trying every option to use my balance, and (2) the inconsistency in Amazon's policies, notice the .** order and the ************************* delivery address:

      Business Response

      Date: 09/05/2022

      Hello Hello ******,,

      I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I can understand that the gift card balance wasn't allowed for your purchases. 

      Gift card balance is non refundable. You can use the balance for ordering on Amazon.ca. While I do understand that it has certain restrictions mentioned in the link below, you can order other items sold on the website:

      https://www.amazon.ca/gp/help/customer/display.html?nodeId=****************

      More information on gift card usage : https://www.amazon.ca/gp/help/customer/display.html?ref_=hp_bc_nav&nodeId=GLQP8385T78LUERA

      I realize this is frustrating; however we aren't able to offer any additional insight or action on this matter and any further inquiries regarding this issue won't receive a response.

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      We look forward to see you soon.

      Regards,
      Praveen M
      Amazon.com.
      http://www.amazon.com

    Amazon.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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