Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,742 total complaints in the last 3 years.
21,953 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told by a ******** Service Agent of ********************** during a chat session that I had been charged for 10 months of Paramount Digital Subscription as well as 12 months for Starz. They have refused to issue that refund I was unaware of those charges and the Agent was the original person that made me aware and ensured me that I will receive a refund. It has been 7 days and no refund. I contacted Amazon and they are making notes to my account and having me send in proof of the refund to only tell me I am not going to receive one and that I have already received it. If that was the case why would their employee their representative for their company look into their system and tell me that it I had unauthorized charges for all those months I did not ask for that and that I will be refunded? Well, amazon refuses to honor what the agent said and they are making notes on my account saying I will not get a refund. I want them to be held responsible for what they said and refund me for those months.
Business Response
Date: 09/22/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

First, I'm so sorry for the frustration this matter has caused. I'd like to assure you I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concerns. I hope I can be of some help to you.

Here are the details of theses subscriptions recovered from your account:

Paramount+

November 5, 2021 - Free trial started
December 5, 2021 - $1.06 charged to the ***** then refunded on September 7, 2022
January 5, 2022 - $10.69 charge was attempted to the MasterCard but repeatedly declined and was never settled.
February 21, 2022 - $10.69 charge was attempted to the MasterCard but repeatedly declined and was never settled.
March 30, 2022 - $10.69 charge was attempted to the MasterCard but repeatedly declined and was never settled.
April 25, 2022 - $10.69 charge was attempted to the MasterCard but repeatedly declined and was never settled.
July 24, 2022 - $10.69 charge was attempted to the MasterCard but repeatedly declined and was never settled.
August 18, 2022 - $10.69 charged to the ***** then refunded on September 7, 2022

STARZ -

October 9, 2021 - $8.01 charge was attempted to the MasterCard but repeatedly declined and was never settled.
November 6, 2021 - $9.07 charge was attempted and eventually settled on the **** card on November 19, 2022. It was then refunded on November 28, 2021
December 4, 2021 - $9.62 charge was attempted to the MasterCard but repeatedly declined and was never settled.
January 1, 2022 - $1.06 charge was attempted for a new trial to the MasterCard but repeatedly declined and was never settled.
January 22, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined and was never settled.
February 19, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined. It settled on the **** card on March 1, 2022 and was then refunded on the **** card on July 19, 2022.
March 20, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined and was never settled.
April 16, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined and was never settled.
June 25, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined. On July 19 the charge settled using your gift card balance. This was refunded on July 19, 2022.
July 23, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined and was never settled.
August 20, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined on September 7, 2022 it settled on September 7, 2022 and was refunded the same day.
September 10, 2022 - $9.62 charge was attempted to the MasterCard but has declined.

I've checked your account and confirmed, it appears that each time these memberships were canceled, the content was accessed again though Prime Video and the memberships were started again. I would recommend removing any devices you are not using to prevent unwanted sign-*** moving forward.

You can manage your registered devices at any time from the Prime Video Settings page:

https://www.amazon.com/gp/video/settings

1. After opening this page, sign in to your account if necessary.

2. Scroll down to the "Registered Devices" section.

3. Click the "Deregister" link next to any devices you'd like to remove from your account.

I also want to confirm we've reviewed your previous contacts with our customer service representatives and we'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

If you have any questions, please feel free to reply to this e-mail.

Thanks for choosing Amazon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/05/2022

Complaint: 18024049

I am rejecting this response because: clearly somewhere in your system your representative or agent saw that I had been charged at some point and time those charges and intiated that I was due a refund being that I was not aware.

Sincerely,

****** Forest
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau, I have a selling account on Amazon.com, and recently Amazon deactivated one of my listing because of authenticity complaint. I started a deep review of this ASIN and the product itself. My product quality team always checks all received from supplier items to prevent receiving of damaged items by customers, and of course, they check if the items authentic or not, always. According to the last check-*** notes, items for this ASIN were in good condition and nothing strange wasnt found. I also checked our Feedback, Voice of the Customer, A-to-Z claims, ********** claims, returns, and other similar tubes, but as you can see our store performance was excellent, customers were happy with products received. I didnt find any negative review from our customers, any claims about inauthenticity of the product, so I was shocked that weve received this authenticity complaint. After completing my review, I contacted the Seller Performance Team with information theyd requested before (an invoice). But they almost immediately rejected submission. I tried many times to resolve this issue all by myself, Ive provided all screenshots of my perfect rate, proofs that I didnt receive complaints against this ASIN like ever. But they keep rejecting all my submissions and even stopped to request any kind of information. They didnt even verified invoices that Ive sent them, I contacted my supplier and they confirmed that. I ask you to contact Amazon and request a completely new and fair review for my ASIN B0B5RJP1SH and reinstate it. Sincerely,*************
Business Response
Date: 09/16/2022
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on 09/16/2022.

Sincerely,
Customer Answer
Date: 09/21/2022

Complaint: 18023833

I am rejecting this response because: We've provided Amazon with all information that has been requested. We are staying on our requirements since we did everything from our side.

Sincerely,

*************
Business Response
Date: 10/08/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My concern is regarding the verification process on Amazon. I submitted the original documents - a passport and a credit card statement - to pass verification successfully. However, they were automatically rejected within 1 hour.The Support team is unable to explain the reason for the rejection. They transferred my case to the Internal team. The last one sent me a standard response: "You may not sell on Amazon." (The response is enclosed)My documents follow the requirements of the Amazon Seller Identity Verification Policy. Namely, all documents must be:valid - my passport expiry date is July 27, 2027.be high-quality, in color, and unobstructed - I sent a scan of a passport.supported language - English.My credit card statement:in color.contain the address.have transaction activity.dated within the last 180 days.This is not an exhaustive list of requirements. My documents fully include all points that Amazon requires. I get rejected every time for no reason. I am a reliable seller and would like to continue to sell. The Amazon Team is completely inactive and is not going to do anything to resolve this issue. I kindly ask you to check my documents carefully and accept them.Best regards!
Business Response
Date: 09/20/2022
Greeting from Amazon Services,

I understand the seller had questions about the status of their account registration and documentation verification.

To maintain a trusted marketplace for buyers and sellers, we might ask sellers to submit additional documentation verifying their identity or business before we approve a registration to sell on Amazon.

The seller can see the registration status at: https://sellercentral.amazon.com/hz/approvalrequest/registration

Our review process is proprietary, and we are unable to disclose specific reasons why their registration to sell on Amazon was denied.

Here are help pages for reference:

Seller Identity Verification
https://sellercentral.amazon.com/gp/help/GQRP483PDN88Q3M9

Countries accepted for seller registration
https://sellercentral.amazon.com/gp/help/200405020

In order to investigate further the seller must contact Selling Partner-Support.

Contact Us
https://sellercentral.amazon.com/cu/contact-us
Customer Answer
Date: 09/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to restore my Amazon seller account. They blocked me because they found a connection with the blocked account. I recognized the account because I used to be involved in business with the account. I later sold the company and the business and have nothing to do with it. I provided all the necessary documents (Business transfer agreement), but Amazon still refuses to restore my account. Moreover, they themselves said to provide these documents. I also contacted the owner of the account and he provided AFFIDAVIT with notarized signature. And even this they do not accept. It feels like there are people sitting there who don't understand anything at all about the documents we provided them with. I don't know what to write and how to prove that we are not involved in the business we sold. Help me please!
Business Response
Date: 10/07/2022
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 7th Oct 2022.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau, This is ************, the owner of the Amazon Seller account, Molinka . I need assistance in reaching Amazon for the status of my fund's disbursement. Last 3 August 2022, I received an email stating that my funds are now available for disbursement after 5 business days but as of this moment, the funds amounting to Ten thousand one hundred ninety-five dollars and sixty-six cents ($10159.66) are not yet reflected on my account.I am grateful to the Amazon team for reviewing my account and granting the funds disbursement that I requested previously. I am writing this letter to follow up on the timeline for when I am able to receive my funds. Thank you for the time to read my request and hoping that you can help me reach Amazon to resolve my issue. Sincerely yours, ************
Business Response
Date: 10/15/2022
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 15 October, 2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 10/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon at it again stealing money. I returned an item on July 22,2022 and was charged for that item on September,10,2022. It was confirmed by a amazon CSR agent that amazon received the item on July 22,2022 at 11:00pm and he would reverse the charge never received my refund now being told I have to fill out a incident report and wait ***** days to see if it qualifies for a review I dont think so I want my money back and this is my breaking point with amazon and there c*** customer service. Its nothing but a hassle and issue I order a item they send the wrong item or broke item thats terrible way to do BUISNESS the Order number:111-5173778-4705064 and Im sick and tired of dealing with this BS Im ready to find a lawyer **** have no problem stealing peoples money and expecting nobody to fight for it give me my money NOW
Business Response
Date: 09/15/2022
Hello ****,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the order #***-5173778-4705064.

A refund of $33.53 was issued on September 14, ********************************************************************* 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I received the email on August 8, 2022, "Your Amazon.com account has been reinstated". My Amazon account was finally unlocked. But when I log in, why do I have no store to choose from. Please see picture. I called my amazon manager and he said that my account may be involved in fraud, but I am sure that I have never initiated any refunds on Amazon, and as a seller, my orders have never been refunded by consumers. Please Amazon team review my account and restore my seller data as soon as possible. thanks My account is ***************** Merchant ID is A23S7G0ZX8GFXJ .
Business Response
Date: 09/15/2022
Hello from Amazon.com,
I was unable to locate any seller accounts using the email address from which the seller has written, ********************* For security reasons please know that I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account. Please ensure that all future contacts are sent from the email address used to register the seller account.
Customer Answer
Date: 09/15/2022

Complaint: 18023646

I am rejecting this response because:
My account is ***************** Merchant ID is A23S7G0ZX8GFXJ .
Please address my question instead of running away, I have submitted my personal information. Don't run away from questions like a customer service call. It will damage **********************'s reputation

Sincerely,

***********************
Business Response
Date: 01/20/2023
Hello ,

We have reviewed your account and decided that your Selling on Amazon payment account cannot be maintained. If you register any new accounts, we will also decline them.

Your account does not meet the requirements of the "Amazon Services Business Solutions Agreement":
********************************************************************************************************************
Customer Answer
Date: 01/24/2023

Complaint: 18023646

I am rejecting this response because:
This is the arrogance of Amazon. I did nothing, but my seller's store information was deleted or blocked by Amazon. This is ridiculous. Amazon says it can't verify some of my information. But in fact, I can't even enter the Amazon backstage, how can I appeal? In addition, due to Amazon's bad behavior, I cannot check my goods and funds. Can you imagine Amazon taking all your goods and money without any notice or proof? This is illegal!
Please recover my seller information data immediately. If you think I have done something wrong, Amazon can stop my account instead of deleting my seller data, which is illegal behavior! I cannot access my seller data, how will I manage my shipments and inventory! Ridiculous!

My Amazon account is ************************

Sincerely,

Business Response
Date: 02/03/2023
Hello,
Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate Seller account and the seller has received appropriate communication on 02/03/2023 03:23 PST
Sincerely,
Amazon.com
Customer Answer
Date: 02/11/2023

Complaint: 18023646

I am rejecting this response because:
This is the arrogance of Amazon. I did nothing, but my seller's store information was deleted or blocked by Amazon. This is ridiculous. Amazon says it can't verify some of my information. But in fact, I can't even enter the Amazon backstage, how can I appeal? In addition, due to Amazon's bad behavior, I cannot check my goods and funds. Can you imagine Amazon taking all your goods and money without any notice or proof? This is illegal!
Please recover my seller information data immediately. If you think I have done something wrong, Amazon can stop my account instead of deleting my seller data, which is illegal behavior! I cannot access my seller data, how will I manage my shipments and inventory! Ridiculous!

My Amazon account is ************************

Sincerely,

Business Response
Date: 02/25/2023
Greetings from Amazon,

My name is *******, and Im a member of the Amazon.com Executive Seller
Relations Team. ******************* received your email and requested that I
research this issue and respond on his behalf.

Unfortunately, I was unable to relate a selling account for the email
address from which you sent your message, cxxx.

We understand that people use multiple email addresses, but for account
confidentiality reasons we cannot release account information to an
email address other than the one associated with your Amazon account.

Resend your message using that email address so that we may assist you
better. If you no longer use the email address associated with your
account, we ask that you update the email address on file for your
account. As a security precaution, we ask our sellers to change their
email addresses directly on our website. This ensures that the user
requesting the change knows the current login credentials for the
existing seller account, preventing any uninvited changes.

To change your email address, follow these step-by-step instructions:

1. Log into Seller Central.
2. In the Settings section, select "Login Settings".
3. On the Login Settings page, in the Password Settings section, click
"Change".
4. On the Password Settings page, enter your old password and new
password, and click "Submit".
Customer Answer
Date: 03/03/2023

Complaint: 18023646

I am rejecting this response because:

My account is ***************** Merchant ID is A23S7G0ZX8GFXJ .

Please reply and restore

Sincerely,

Business Response
Date: 04/27/2023
Hello,

We retain the right to immediately restrict or prevent access to our
site. We removed this sellers access because they may be using our site to engage in
fraudulent activity.

Due to the proprietary nature of our business, we do not provide
details on our investigation methods.

Thank you,
Amazon.com
Initial Complaint
Date:09/14/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was closed due to me making an A to Z claim for a product that I didn't receive. *** delivered a package that's a high item without signature. When I arrived home, the claimed delivered package was not at my door step. I've informed my Apartment complex of the possible theft and sent emails along with phone calls to Amazon regarding this. Even contacted the seller who advise me to make the A-to-Z claim. My account was closed and my claim was denied as they implicating I'm making fraudulent orders on high items to make claims on while keeping the product. I wasn't warned or even spoke with which is absurd as I return all items I don't want to Amazon big or small. Now I'm out of money because Amazon refuse to stand on there policies as it shows A-to-Z is not truly guaranteed and shows me how Amazon steals from its customers as well. I can't even appeal with my evidence as my account is now closed. I'm unable to even contact the seller because of this. Please help in anyway.
Business Response
Date: 09/28/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 28 September, 2022.

Sincerely,

Rupsa
Amazon.com
Customer Answer
Date: 09/28/2022

Complaint: 18023588

I am rejecting this response because: What is being stated is incorrect. Ive never received a package that was intended for me. Ive followed up with Amazon and the seller regarding it to workout this issue. Instead of working it out, they closed my account and refused further service or refund. I have the proof to show that a claim is being made with the seller or Amazon through *** as the package was not delivered to me.
This is from Amazon which is inaccurate. If the package was confirmed delivered, why is there a claim in place? Im giving the run around and no true solution as false information is being shown.
Hello,

My name is **** and I am a member of the Amazon Account Services team. I am responding on behalf of your BBB inquiry: 18023588. Ive reviewed your e-mail, and I understand you're concerned about the decision to close your account. While we realize issues with shipping and delivery can occur or you may not be completely satisfied with every item you purchase, the rate at which these incidences were reported to us on your account is considerable.

While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. The decision to close your account is a final one, and we arent able to consider further requests to reinstate it or issue anymore refunds.

Additionally, the seller of this order: ARF Tech and the carrier have confirmed that the complete shipment was delivered to you. As a result, a refund will not be issued for the items in that shipment.
Im sorry for any disappointment and appreciate your understanding.

Best Regards,

****
Escalation Specialist
Amazon.com

Sincerely,

***********************
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday September, 13th I received an email from an automated amazon email address stating that my account has been close due violating term and conditions and that they closed a previous account but this is the only account I've used. I even have a still instated Amazon credit card linked to this account. I emailed for an explanation and i received an email back saying the same thing. I've been an amazon user for years and this is completely messed up and wrong. I've spent so much money on amazon in the time i've had the account. I've also paid for prime so what happens with that??? My account should never have been closed in the first place.
Business Response
Date: 09/20/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 20 September, 2022.

Sincerely,

******
Amazon.com
Customer Answer
Date: 09/20/2022

Complaint: 18023528

I am rejecting this response because:
I never had another account that was closed to violation of any terms from your business. My account was close improperly and unfairly. I also paid for amazon prime which I should be getting some type of refund for since you decided to close my account without proper cause. And if what you say is true then what is the other account i need proff that I personally owned another account that was close.

Sincerely,

*************************
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received item not as advertised Defective item did not turn on Item returned and credit not issued Order number 112-2239980-2909860
Business Response
Date: 09/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/15/2022

Complaint: 18023335
My amazon email address is
***********************************

I am rejecting this response because:
They charged me $119 the item is 69.99

i returned the trade in. They said it was inaccurate

Sincerely,

*************************
Business Response
Date: 09/27/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us with the registered email id. I'm sorry for the inconvenience caused.

I've checked on this and I can see we have a received a different item at our return center instead of the one that was originally delivered. We have sent an email confirmation about this return on Friday, September 9, 2022 at 1:16 AM (PDT).

We will be happy to accept the return of the correct item at your earliest convenience. We are unable to issue a refund for this order until we receive the correct item. Please return the correct item to us by 03 October, 2022 if you would like a refund.

Regarding the trade in, I can see we have added $75 gift card balance and the details were sent on your registered email id on Friday, September 23, 2022 at 8:58 AM (PDT). You may refer to that email for more details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com

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