Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,597 total complaints in the last 3 years.
22,027 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Delivery driver turns around in my driveway! Fed up, dogs bark, tires dig holes in my gravel driveway. Its rude, inconsiderate and cost me my time and money for a commercial truck using my property everyday. Having my dogs sound off because someone is on my property really ****** us all off! You cant call or talk to person at Amazon and the computer cant help you file a complaint against a rude driver.
Business Response
Date: 09/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that the Amazon Delivery Driver using your driveway causing an inconvenience. I apologize for that.

I'll be reporting this to our team to get this checked for a necessary action. For this request, our team will need the following details to find out the information about the specific truck that being creating this problem to get this resolved.

1. The Date and Time of this incident
2. The zip code
3. Any photo and Vehicle number
4. Any other information that you believe can help us locate that specific truck for faster resolution.

It would be appreciated if we can get these details so that we can right away share it with the concern team for an immediate action. Looking forward to hear from you soon with the requested details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are a 3rd party seller (seller ID the ultimate city) and Seller Performance continues to deny our appeal to reinstate our account for an inauthentic product violation, even though we have removed our old inventory and never sold it again. We addressed everything needed to resolve wrong product complaints and provided all documents requested, but Seller Performance is denying our appeal for an unrelated violation (authenticity concerns). We have provided a robust plan of action to correct our errors and invoices to prove authenticity. It seems that our most recent appeals have not even been properly reviewed. We were hoping you can help us get through to Amazon, as they have indicated they will no longer respond. Our family has lost all of their jobs during covid and the money being held would be a way to keep up with our current expenses.
Business Response
Date: 09/16/2022
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on 09/16/22.
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sep 4, 2022 Order #***-1326279-6433851 mc squares Reusable Weekly...Refund total: $16.71**Refund will appear on your Discover in 3-5 business days.* This is an advanced refund. If we don't receive the item listed above, we may charge your original payment.Amazon Refund Confirmation Hello ******,We've issued your refund for the item below. Your return is now complete*.View return & refund status TODAY IS SEPTEMBER 12, 2022 @ 12:07 EST I CALLED AMAZON REQUESTING MY ADDITIONAL $7.28 TO BE SENT BACK TO MY ORIGINAL FORM OF PAYMENT. I WAS STONEWALLED BY **** STATING, " SHE CANNOT HELP ME IF I CAN'T ACCEPT EMAILS BASICALLY". I REQUESTED FOR A SUPERVISOR I WAS TOLD THE VERY SAME THING. **** CONTINUOUSLY PUT ME ON HOLD UNKNOWINGLY AND PRETENDING SHE CANNOT HEAR ME WHEN SHE CAME BACK FROM PUTTING ME ON HOLD. I'M A PRIME MEMBER OF AMAZON I DON'T APPRECIATE BEING TREATED LIKE C*** AND PAYING FOR THIS TYPE OF TREATMENT. I WOULD LIKE TO SPEAK TO SOMEONE FROM CORPORATE. ALSO, MOVING FORWARD I WILL NEED TO CANCEL MY PRIME MEMBERSHIP IF I CANNOT RECEIVE ANY HELP DUE TO MY EMAIL ACCOUNT HAVING ISSUES.
Business Response
Date: 09/26/2022
Hello ******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your Order refund for 114-1326279-6433851

After reviewing, I assure you, you've been issued the complete refund in 2 transactions

Refund amount $16.71 processed on Monday, September 12, 2022 at 7:18 PM (PDT)
and
Refund amount $7.99 processed on Saturday, September 17, 2022 at 2:07 PM (PDT) and you should see the credit in 3-5 business days to Original payment method. And be assured you would not be charged again.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/12 - I purchased an Amazon gift card for $200.To be delivered via email.Arrived to recipient 9/12 via email stating card has been redeemed.Impossible, as the card was never used. It couldn't have been. It was in cyberspace being delivered via email.9/13 - Amazon rep said card balance was $200, but Amazon will call me 9/13 to repair problem.9/13 - Amazon did not call. Sent email stating that somebody "*** have" redeemed card. Impossible. **** arrived to recipient showing "redeemed". Despite them being not sure (somebody "*** have"), they still ARE KEEPING MY MONEY.Amazon owes me $200. AND THEY NEED TO ADDRESS A SERIOUS PROBLEM ABOUT DELIVERING BOGUS CARDS. JUST IN CASE, I REMOVED ALL MY CREDIT CARD INFO AND CANCELLED PRIME MEMBERSHIP. MOST OTHER RETAILERS HAVE THEIR OWN DELIVERY NOW. I WILL USE THEM to stay away from this thieving Amazon that *** have outsiders or insiders scamming gift cards.
Business Response
Date: 09/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the gift card you have ordered and received.

I've checked on this and I can see the issue was reported to our team and they have removed this order and taken the necessary action on the account where that was redeemed. For security reason, we are unable to share further information on the gift card redeemer's account. For the refund, the team have advised to contact the card issuing bank to file a dispute for this order transaction as well as any other that you may find unauthorized.

This action was taken because we believe that an unauthorized party may have accessed your account as communicated through email on Wednesday, September 14, 2022 at 10:24 AM (PDT). For added safety of your account, I recommend to please enable Two-Step Verification by going to "Your Account", then choosing "Login & Security" from the menu, and then clicking on "2SV Settings".

If you still get any issues, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered this product from Amazon:https://www.amazon.ca/gp/product/B0B23WXTQR/600W Solar Panel Kit 2x300 Watt Flexible Solar Panel Monocrystalline Solar Panel with 40A Controller Due to a death in the family I was not able to test them immediately. ***se panels are falsely advertised as 300w when they are not 300w, if you look at the specs on the product listing:Maximum supply voltage (Vmp): 18V Maximum supply current (Imp): 3.18A ***** ***** = Current * Voltage, so according to the specs these are actually *****w at max *** controller that came with it also only functioned temporarily then died.I filed a claim with Amazon, but they are refusing it for some unknown reason, I do not understand when the product is clearly not advertised and defective. I notified Amazon that the listing is incorrect, but no action has been taken and the listing still remains.*** seller has not responded to myself or Amazon, yet Amazon still denies the claim.I attached 2 images where I show the advertised specs and info.
Business Response
Date: 09/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry the item you have received is not as described and the seller is no longer responding to your request.

I've checked on this and I can see a claim has been filed on this order and the team is still looking into this issue. You may track the claim status or submit appeal on it through this link.

https://www.amazon.ca/hz/pwo/ref=e?_encoding=UTF8&orderID=701-1360978-5120252

Once a decision is made, you will be notified via email. In case the claim is denied, you will have 30 days to appeal the decision. The team will re-check on it and get back to you with the updates at the earliest.

I've also reported the listing to our team for necessary action. If you still face any issue, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/15/2022

Complaint: 18021519

I am rejecting this response because:
The A-Z claim was rejected with the excuse that a 'defective' item has to be returned in 30days. This is not so much about that as the fact the listing was incorrectly listed and basically fraudulent. There should be no 30 day limit on something like this. Amazon should not be siding with a seller that is selling items with false listing information and allowing them to rip off customers through Amazons system.

Sincerely,

***************************
Business Response
Date: 09/30/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused.

I've shared your feedback about the listing of this reported item to our team to get this checked for necessary action. I do understand your concern about extension of the return timeline for these cases, while I do not have the option to override that return window, I've forwarded this request to our team for consideration in future. At this time, we are unable to accept the return of this item. I kindly request you to please contact the manufacturer for any further help.

We try and make sure the items that are shipped and delivered through Amazon or the sellers are exactly as described however issues does happen. I'd request to please always check the item you receive and report any issues with it within 30 days from the date it is delivered for an immediate action.

I appreciate your understanding and cooperation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18021519

I am rejecting this response because:
Amazon should be responsible for allowing fraudulent listings and providing a refund in such cases.

Sincerely,

***************************
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a text book I needed for my college class. The day after it was supposed to be delivered I got a notification that the package was delivered, so I checked my door and my mailbox and there was no package. I contacted "Amazon.com" and was told to file a complaint to the sender. I filed the complaint with no replied after 72 hours, I filed a refund request per "Amazon.com's" policy ( 48 hours after no response from the sender about the complaint), I was then told the complaint is being investigated. I also checked my apartment leasing office and check withm my neighbors and found no package for me was delivered to any of those location. Less then a week "Amazon.com" sent me an email informing me the investigation had concluded and they found I was not eligible for a refund and that the package was delivered. I then sent an email to there refund deparment telling them I was home all day and recieved packages for other delivery services that day even a grocery service owned by "Amazon.com" but never the package I was waiting for. I also informed them that there was no picture provided showing that the package was delivered to my door( which they usually do) and that I checked my mailbox and the leasing office and found no package. The last email they sent me was that my case has been closed and to send "evidence" within 30 days.
Business Response
Date: 09/20/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the missing order. I'm sorry for the inconvenience caused.

We have filed a claim on this order to help you get a refund and I'm glad to inform you that the claim is now resolved with a full refund on your account. Total refunded:$167.62 on Friday, September 16, 2022 at 11:58 PM (PDT). Email confirmation sent on Saturday, September 17, 2022 at 2:00 AM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB ****************************** and B07RRP3R1Z on my Amazon seller account have counterfeit without a test buy defects against them. We are 3rd party sellers of both these ASINs. I purchased items to list against both ASINs from an Amazon returns pallet. My difficulties started when I received counterfeit complaints for products the rights owner ***** purchased. Since I purchased an entire pallet, there was no invoice for each item on the pallet. Even still, since the rights owner didnt actually purchase an item from either ASIN, there is no reason for continued enforcement of the counterfeit defects.All I am asking for is a second chance, but Amazon has remained silent.Thank you for any help you can provide.Thank you *********************** *************
Business Response
Date: 09/15/2022
Greeting from Amazon Services,

I understand that the seller ALL4COMPUTERS has ASINs B07TN1MNJ4 and B07RRP3R1Z that are being restricted for sale due to Intellectual Property Complaints related to Counterfeit without a Test Buy.

Amazon is dedicated to ensuring that goods do not violate or infringe a Rights Owner's intellectual property (IP). Amazon strives to ensure a trustworthy shopping experience for our customers. By selling on Amazon, sellers agree that:

    * The sale of counterfeit products is strictly prohibited.
    * Sellers may not sell any products that are not legal for sale, such as products that have been illegally replicated, reproduced, or manufactured
    * Sellers must provide records about the authenticity of your products if Amazon requests that documentation

Failure to abide by this policy may result in loss of selling privileges, funds being withheld, and disposal of inventory in our possession.

It is each sellers and suppliers responsibility to source, sell, and fulfill only authentic products. Amazon may request that sellers provide documentation (such as invoices) showing the authenticity of their products or their authorization to list them for sale. Sellers may remove pricing information from these documents, but providing documents that have been edited in any other way or that are misleading is a violation of this policy and will lead to enforcement against the Seller's account.

We may withhold payments if we determine that an Amazon account has been used to sell inauthentic goods, commit fraud, or engage in other illegal activity.

The seller can appeal the policy violation by going to their Account Health Dashboard in Seller Central and submitting their documentation.

Here are a help pages for the Seller's reference:

Amazon Anti-Counterfeiting Policy
https://sellercentral.amazon.com/help/hub/reference/G201165970

Intellectual Property for Rights Owners
https://sellercentral.amazon.com/help/hub/reference/U5SQCEKADDAQRLZ
Initial Complaint
Date:09/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On several occasions I've asked amazon to stop sending me mailings. I keep receiving mailings about job offer's. I am disabled and cannot work. Then they started sending them in my husbands name instead of mine. The man has been dead for years now! Amazon need's to take my permanent address off of their hiring list. No person in my house hold will ever work for such a crooked place. Nor can I physically go to work. Neither can a dead man! Delete my address it's off limits. Not gonna call and try to speak to another foreigner who can't under stand english. While I can't understand their heavy accent's. It just doesn't work!!
Business Response
Date: 09/15/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about any inconvenience caused due to the job offer mails you received on your husband's name.

I do see that your husband name is in the job offer, however we're unable to find his account using just the name. Hence, I request you to write back to us with the email address of your husband's account or his phone number that *** have been used to open the Amazon.com account.

We appreciate your understanding and cooperation in this matter. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/22/2022

Complaint: 18021073

I am rejecting this response because: If you can see his name in the Jobs. Then you can delete my address and never send me your solicitations again. How would I have a dead man's email address who never had an account with Amazon. The Amazon account is in my name and under my email address not his. You people really need to get it together. What gives u the right to harass people by mail? If people want a job they will contact You, not the other way around. Mail is govt property and for important item's only. So stop sending it and exposing personal information of other's! You are another selfish company! DELETE MY ADDRESS

Sincerely,

*******************************
Customer Answer
Date: 10/02/2022
There is no email address except mine *************************** this is the email we used together when purchasing items from amazon
Business Response
Date: 11/03/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to additional information received on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the account associated with the email address you mentioned. The communications preferences of the account are restricted to transactional communication only.

You can confirm that by signing into that Amazon.com account and selecting the "Do not send me marketing information by mail." in Marketing information by postfrom the below page:

https://www.amazon.com/preferences/cpc/homepage

Unfortunately, we're unable to find an account that is only related to your husband that could trigger the posts you are receiving.

We appreciate your understanding in this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/05/2022

Complaint: 18021073

I am rejecting this response because: It is the law and it is amazon's job. To stop sending unwanted communications to my home. 2 or more unwanted contacts, is considered harassment by the state law. Do Not send anymore mail to my address ever for any reason. If u cannot figure it out. Then you better ask your boss or his boss or his boss. You better stop! I will be notifying the **** I have saved your email, and statements saying you can't do what I ask of you. So I suggest you figure it out. i will be deleting my amazon account. **** can have all my business.

Sincerely,

*******************************
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created a teen account for my 14 year old in December 2021. We put several gift cards, totaling almost $250, into the account so he could use it on his own. He did not use the account at that time, but in June 2022, he tried to access the account to make a purchase but forgot his password. He followed the steps to "forgot password" and an access code was sent to his email address. After putting in the code, the account still could not be accessed. We called customer service on June 6, 2022 and they indicated the account was suspended but did not say why. They said they would send a form to the correct department and we would get an email in 2-3 days. We did not receive an email. I called on July 13, 2022, same story. No email received. I called again on July 20, 2022 and was promised it would be escalated and I would be contacted the next day. Nothing. I called today, September 13, 2022 and asked for a manager. The supervisor told me the same story and all she could do was send an email to the department. She said there was nobody above her to speak with and there was no other phone number. After waiting on hold for 10 minutes, while she found out if she could give me the email address, the phone was disconnected.
Business Response
Date: 09/21/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the hold on the Teen Account associated with your Amazon.com account.

I've escalated this to our specialist team and they reinstated the Teen Account. It was reinstated on September 15, 2022 and a confirmation email was also sent to their email address.

I hope this helps. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon refuses to stop emailing me regarding jobs, and I have told them on multiple occasions to stop.I have also filed complaints with the *** and ic3.gov.There are 4 people at Amazon whom I have asked to remove me from this list, but your terms of service forbade me from including personally identifiable information.
Business Response
Date: 09/15/2022
Hello ****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the inconvenience caused due to the job ad emails you received.

I've checked your account and the communication preferences of your account, I see that you were already unsubscribed from all the promotional emails. You are only expected to receive transnational emails. Transactional e-mail includes messages related to orders, listings, and bids.

I request you to send us the screenshots of the emails you received and also the frequency of the emails. Once we receive this information we will be able to escalate it to the appropriate team.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

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