Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

56,987 total complaints in the last 3 years.
21,633 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sell on Amaozn. Amazon has created different rules for Office Depot and other large corporations allwoing them to sell in regions where they have stock and avoid areas where they do not have stock. I reported this twice to Amazon, they ignored me. I contacted Amazon and requested to have the same selling privalages and was sent a detailed email as to how to sell and that restricting areas based on stock is prohibited and I must sell in the 48 continetnal states. I have copies of my submisions and email correspondence. Amazon allows Office Depot under their subidiary 4Sure.com or 4Sure to sell in in specific regions at steep deisounts only where they have stock undercutting other seller and not lhaving equal selling privalages to all sellers
Business Response
Date: 09/14/2022
Hello from Amazon.com,

Sellers are allowed to create or edit existing shipping templates in where they are able to select the regions where they are able to ship their products. However, the ability to select or choose the regions is not available when they are using the Shipping Setting Automation. As well, the sellers can select the specific *** for each shipping template.

By using the following help pages, the seller can find the steps to edit, create new templates, and add the *** to the templates.

Shipping Settings Automation: https://sellercentral.amazon.com/help/hub/reference/G8WRJF2N5B787XKQ
Create, edit, or delete shipping templates: https://sellercentral.amazon.com/help/hub/reference/201834090
Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order with Amazon on September 7, 2022, which was suppose to be delivered on September 9th to an Amazon Hub. I called Friday September 10th at 3pm because my items were not delivered yet and the shop closes at 5pm. Representative stated he put notations for the driver about closing time etc. Item delivery date then changed to the 11th, then the 15th. Amazon delivery then repeatedly tried to deliver my items after hours to the Hub, which Amazon should know when these places close. I called September 12th regarding my items because they still weren't delivered, and I received emails about the unsuccessful deliveries. The girl I spoke to issued me a courtesy refund, upon a supervisors request, for all my troubles and all the back and forth with calls and delivery, she stated your items will still be delivered so watch your email. I NEVER canceled my order or requested to do so, because the items were needed. September 13th I get an email about my items returning to sender, without my approval because I never requested that. Tracking shows "CUSTOMER DENIED DELIVERY" , which is completely false because it wasn't even being delivered to me personally. They won't issue a replacement order, even though it was canceled at their hands. I called Amazon and the customer service was HORRIBLE, from supervisors alone. I was hung up on several times, as I asked for name and ID numbers. I was denied phone numbers to amazons corporate office or any higher **** I requested the recorded call from September 12th where a supervisor issued my courtesy refund and stated my items were still coming, denied of that too. I have been with Amazon for quite some time and it's disgusting how they treat customers now. I tried looking up Amazon **************** on BBB but I kept getting Amazon.com for complaints, which doesn't make sense. I found (Amazon **************** Address): Amazon Headquarters ************************************************************ ; 1-************. Was never given this info!
Business Response
Date: 09/14/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Unfortunately I'm unable to locate the order you are referring to.

Please share the order number with us so that we can review the issue and assist further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/22/2022
I had responded twice to this company.
Business Response
Date: 09/28/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

We give our sincerest apologies that you didn't receive your order. There was a delay as per the station last sept 9, 2022 due to Unidentified External Factors.

On Sep 12, 2022 the order was cancelled/returned. we've investigated deeply and all the findings, the cancellation /return was triggered on your side as per the system.

There is no issue related to your address as there were successful deliveries there and the other shipment in this order was delivered.

A full refund of $177.33 has been issued for the order on Monday, September 26, 2022 to the original payment method.

Refunds typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=112-7608768-4267463

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me IF Amazon actually refunds me. I have emailed them twice regarding the refund of $177 because it never went back to my credit card nor posted to my Amazon account as they stated in their response. I have attached a photo showing the transactions since September 24 and there are only two, which I was returning items. No refunds.

Sincerely,

************
Initial Complaint
Date:09/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an amazon prime member and have been for years! Within the last few years, my account has been banned from leaving reviews due to suspicious activity on my account! That infuriates me! There is nothing suspicious I have ever done! I literally order all the time and genuinely like leaving reviews to help other people! You guys removed all the reviews and pictures that I have taken time to leave in all the years I've been on Amazon! I have a message on my account stating to contact [email protected] to contact you guys regarding this decision! I have literally been e-mailing it for 2 years and I never get a response!!!!!! I have tried at least 4 times e-mailing since January 2021! I have done several online chats! Every time someone tells me they are sending it to a supervisor get get resolved within 24 hours and then I never hear anything! This is ridiculous! I want my account restored! I haven't done anything wrong!!!!!! THIS HAS BEEN GOING ON FOR YEARS AND IT INFURIATES ME THAT I'M BEING IGNORED.
Business Response
Date: 09/14/2022
Hello ***********************,
Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content. As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.
Why is this happening?Customer reviews and ratings are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews and ratings that are in violation of our Community Guidelines and our Review policies are not allowed.This account can no longer contribute content for the following reasons :
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.
To learn more about this policy, go to "Community Guidelines":https://www.amazon.com/gp/help/customer/display.html?nodeId=********* We cannot share additional information about this decision.Amazon Review Moderation team
Customer Answer
Date: 09/14/2022

Complaint: 18018733

I am rejecting this response because:
I didnt do anything wrong!!! I pay a lot of money and Im sick of getting generic responses and no help with my issues!!! I typically just get ignored! I am sick of it! I didnt get any money for my reviews! I want my account restored! This is ridiculous!
Sincerely,

***********************
Initial Complaint
Date:09/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My rewenal for amazon Prime was in July. I did not want to renwal my membership, but i orderd item. On 09/9/22 I place an order for an item. My item was refunfused, but Amazon charged my acoount the renewal for $139.94. I contatced Amazon advised I did not authorized my membership & that I do not want it. I was advised they willsend me a link to refuse the membership. I completed the required inforamtion on the link. , I was advised my refund will be $117.55. I asked why that you charged me $139.94 . The rep stated that I ordered some items that were past the renwal and & I ordered a few items before also. The Rep stated the charge was for music, I advised I do not use amaon Music, after holding on the phone , she then informed me it was some orders for prime shipping for previous orders. I advised he that is not right, I should not have to pay for your negeliance, I advised her they should have never filled the order, they should have denied it and expain if I wanted the order for Prime, I need to renew my membership. If my items were not under the Prime membership they should have never sent them, them charge me over a month 1/2 later for there membership. I request the differnece of $22.41.
Business Response
Date: 09/14/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with the charges for your Prime subscription.

Up on checking, I see that a refund of ****** USD was issued on September 09, 2022. I've now requested a refund for the remaining amount of ***** USD. This refund will reflect in your statement in 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an old Amazon account that I am wanting to make sure is closed under the email address ********************* Since I have a current Amazon account under a different email this is no longer needed. I tried to contact Amazon support several times by chat and phone and I was left in a continuous loop with then sending me multiple OTP requests and telling me my account was locked due to multiple attempts and then continuously telling me "not to worry ******". All I am wanting is a confirmation the account under the yahoo email is closed and no longer active. Nothing more. after the final attempt over the phone hearing not to worry ************** told them this was enough and I have made attempt enough to resolve this and it should not be this difficult.
Business Response
Date: 09/14/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see you want to confirm account closure and have looked into the matter in detail.

You need not worry, I was not able to find any active Amazon account with addresses, orders or payment info related to the email in question as of the writing of this email.

I hope this is helpful. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, Our Amazon storefront is Morokoli, and the primary email associated with that email is **************************** Weve encountered a glitch in which were not able to access our Amazon account using this email, despite it being the primary email. We believe this happened because the members of our team each had their own email to access this storefront, and as a result, this primary email was mainly unused. Because of the lack of activity behind the email, we believe Amazon may have deactivated it for inactivity. However, this is the primary email for our storefront, and well need to be able to log into Amazon using this email in order to make any administrative changes or decisions. Without access to this email, we wont be able to do that.
Business Response
Date: 09/14/2022
Hello,
Thanks for contacting us. We recognize how crucial it is for their business to get all questions answered.
Upon reviewing the seller central account in question, we can confirm the email address *************************** is not the main user within the account.There is only one user in the account Morokoli whose email address is different to the one provided by selling partner, therefore, the selling partner (administrator of the account) should review and use the correct email address to access to the account.
We regret that the resolution offered is not what they have hoped for; however, please be assured that we have worked with several internal teams to obtain the proper resolution after the necessary investigation was completed.
Customer Answer
Date: 09/16/2022

Complaint: 18018463

Dear Amazon Responsible,
I am rejecting to be able to provide more evidences to help your investigation.
Please kindly review attached snap shots as evidence of our account existence in ***** Marketplace.
Our Primary email associated has been de-activated as seen also in attached email.
Even notification was done on March 4th and given period to log in was 10 months, *************************** primary email has been deactivated.
Please feedback if any further information needed from our side.
Note: Please also refer to case log **********. Even we had long conversation, we yet could not resolve the issue.
Thanks for your kind support in advance.
Best Regards,
Miraisei Kabushiki Kaisha

Sincerely,

*************************************
Business Response
Date: 10/14/2022
Hello Team,
Thank you for contacting us regarding block on the Selling Partner's account.
At this time, I was unable to locate any seller accounts using the email address from which you have written, ******************************** is not the primary email of any Seller account.
For security reasons please know that I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account.Please ensure that all future contacts are sent from the email address used to register the seller account.
If the issue is still unresolved for the Seller account, you will need to send a new email to Amazon from the email address used to register the seller account.
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon allowed me to order one item from there site. When I ordered another they blocked my account asking for a copy of my billing statement. I sent it 4 times and after each submission it was denied less than 10 seconds later. No one is reviewing these items and it's set on automatic denial. A lawsuit is going to come id this doesn't stop.
Business Response
Date: 09/20/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 9/20/22.

Sincerely,
Amazon.com
Customer Answer
Date: 09/27/2022

Complaint: 18018248

I am rejecting this response because:
I sent them the information 7 times then they closed my account when I threatede legal action.
Sincerely,

****** *****
Business Response
Date: 10/19/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 19 October, 2022.

Sincerely,

Amazon.com
Customer Answer
Date: 10/25/2022

Complaint: 18018248

I am rejecting this response because:

Sincerely,

****** *****

**** did not and the info they requested is attached to this complaint
Business Response
Date: 10/28/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 10/28.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 10/28/2022

Complaint: 18018248

I am rejecting this response because:

Sincerely,

****** *****

They already have my bank statements now they want my utility bills. This matter has been turned over to the ******* and Washington Attorney Generals office
Business Response
Date: 11/10/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2022-11-10 confirming account reinstatement.

Sincerely,
********
Amazon.com
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon.com on 23 August 2022. Order number is 112-2331061-3045832. It was an order for Ipad. I received my order and changed my mind and decided to return this item back to Amazon. On August 25 I started return and on August 29 they closed my account without any reason so right now I can't return my item because they haven't give me return label and also haven't provided refund.
Business Response
Date: 10/07/2022
Hello,

We have denied the customers request for a refund.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email recently on 7th October 2022.

Sincerely,

********
Amazon.com.
Initial Complaint
Date:09/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Amazon account *********************** When I tried to log into the account, I found it was locked. I am very anxious. Please reinstate my account as soon as possible!
Business Response
Date: 09/21/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 21 September, 2022.

Sincerely,

******
Amazon.com
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a renewed mini PC computer ($266.2) and received the product on 8/14/22. After realizing the speed was too slow for my needs, I filed a return on Amazon and returned the package next day (8/15/22) with the *** return label Amazon provided. I never received the refunds of $266.2 after returning the package for one month, I contacted Amazon. I contacted Amazon numerous times and every time their A-Z guarantee claim team told me to wait for 7 business days and the refund case would get dropped after 3-4 days of investigation. The team would tell me to provide delivery companys name and tracking number (which was odd, given Amazon provided the *** return label to me) and they would start the A-Z guarantee investigation process all over again and tell me to wait for 7 business days. This frustrating NOT GUARANTEE CLAIM cycle lasted 3 times and I still havent received my refunds after 2 months. Please note during the investigation, Amazon and the seller did ask for the *** receipt that I returned my Amazon package. The *** store didnt provide me receipt at that time and I called them for one, *** staff told me to tell Amazon use *** tracking number provided on the label. In order to help Amazons investigation, I provided a copy of my credit card record showing them that *** charged me $4 for printing the *** return label to return the Amazon package. Unfortunately, the Amazons A-Z GUARANTEE CLAIM still wont refund me my $266.2.
Business Response
Date: 09/15/2022
Hello,

The A to claim on order Order 113-7284408-1462641 has been closed because we have no evidence that the seller received the return. The information provided by buyer does not prove that the package was delivered to the seller.

Sincerely,

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