Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,603 total complaints in the last 3 years.
22,063 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/14/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was closed due to me making an A to Z claim for a product that I didn't receive. *** delivered a package that's a high item without signature. When I arrived home, the claimed delivered package was not at my door step. I've informed my Apartment complex of the possible theft and sent emails along with phone calls to Amazon regarding this. Even contacted the seller who advise me to make the A-to-Z claim. My account was closed and my claim was denied as they implicating I'm making fraudulent orders on high items to make claims on while keeping the product. I wasn't warned or even spoke with which is absurd as I return all items I don't want to Amazon big or small. Now I'm out of money because Amazon refuse to stand on there policies as it shows A-to-Z is not truly guaranteed and shows me how Amazon steals from its customers as well. I can't even appeal with my evidence as my account is now closed. I'm unable to even contact the seller because of this. Please help in anyway.
Business Response
Date: 09/28/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 28 September, 2022.

Sincerely,

Rupsa
Amazon.com
Customer Answer
Date: 09/28/2022

Complaint: 18023588

I am rejecting this response because: What is being stated is incorrect. Ive never received a package that was intended for me. Ive followed up with Amazon and the seller regarding it to workout this issue. Instead of working it out, they closed my account and refused further service or refund. I have the proof to show that a claim is being made with the seller or Amazon through *** as the package was not delivered to me.
This is from Amazon which is inaccurate. If the package was confirmed delivered, why is there a claim in place? Im giving the run around and no true solution as false information is being shown.
Hello,

My name is **** and I am a member of the Amazon Account Services team. I am responding on behalf of your BBB inquiry: 18023588. Ive reviewed your e-mail, and I understand you're concerned about the decision to close your account. While we realize issues with shipping and delivery can occur or you may not be completely satisfied with every item you purchase, the rate at which these incidences were reported to us on your account is considerable.

While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. The decision to close your account is a final one, and we arent able to consider further requests to reinstate it or issue anymore refunds.

Additionally, the seller of this order: ARF Tech and the carrier have confirmed that the complete shipment was delivered to you. As a result, a refund will not be issued for the items in that shipment.
Im sorry for any disappointment and appreciate your understanding.

Best Regards,

****
Escalation Specialist
Amazon.com

Sincerely,

***********************
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday September, 13th I received an email from an automated amazon email address stating that my account has been close due violating term and conditions and that they closed a previous account but this is the only account I've used. I even have a still instated Amazon credit card linked to this account. I emailed for an explanation and i received an email back saying the same thing. I've been an amazon user for years and this is completely messed up and wrong. I've spent so much money on amazon in the time i've had the account. I've also paid for prime so what happens with that??? My account should never have been closed in the first place.
Business Response
Date: 09/20/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 20 September, 2022.

Sincerely,

******
Amazon.com
Customer Answer
Date: 09/20/2022

Complaint: 18023528

I am rejecting this response because:
I never had another account that was closed to violation of any terms from your business. My account was close improperly and unfairly. I also paid for amazon prime which I should be getting some type of refund for since you decided to close my account without proper cause. And if what you say is true then what is the other account i need proff that I personally owned another account that was close.

Sincerely,

*************************
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received item not as advertised Defective item did not turn on Item returned and credit not issued Order number 112-2239980-2909860
Business Response
Date: 09/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/15/2022

Complaint: 18023335
My amazon email address is
***********************************

I am rejecting this response because:
They charged me $119 the item is 69.99

i returned the trade in. They said it was inaccurate

Sincerely,

*************************
Business Response
Date: 09/27/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us with the registered email id. I'm sorry for the inconvenience caused.

I've checked on this and I can see we have a received a different item at our return center instead of the one that was originally delivered. We have sent an email confirmation about this return on Friday, September 9, 2022 at 1:16 AM (PDT).

We will be happy to accept the return of the correct item at your earliest convenience. We are unable to issue a refund for this order until we receive the correct item. Please return the correct item to us by 03 October, 2022 if you would like a refund.

Regarding the trade in, I can see we have added $75 gift card balance and the details were sent on your registered email id on Friday, September 23, 2022 at 8:58 AM (PDT). You may refer to that email for more details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 113-9685451-3081846, on 9/10/22 I paid $18,40 & received car part throttle position sensor. Upon attempted installation, item broke & mechanic had to discard, forcing me to pay for replacement on the spot. Amazon refuses refund & hung up on me TWICE!!!! This is a warning to spare future customers, next stop credit card dispute. ***********************
Business Response
Date: 09/15/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. I apologize for the inconvenience caused to you in this regard.

Upon checking the order I see that a refund of $18.40 has been issued to the original payment method on Wednesday, September 14, 2022.

Refunds typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=113-9685451-3081846

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/27/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
On 9/21/22 *** successfully delivered return to Amazon *** tracking# 1ZRW14859050995902. After *** received package Amazon sent email
threatening chargeback if package not received. I reported credit card lost & Amazon has package so case now successfully resolved.
Sincerely,

***********************
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a complaint a couple of months against Amazon about an issue that I felt they did not handle with integrity, which is my right I pay for A Prime Account and Ive placed two orders since in which I worked from home both days to make sure my packages arent stolen .. Both packages were one day delivery, my first package was late, I waited the next day, contacted customer service and they told me to wait a couple more days, I waited about a week and I requested a refund it was marked at lost by Amazon, The second package was also a one day delivery which was not delivered as well, I contacted Amazon once again they told me to wait for four more days then contact them again! This is not a coincidence theyre billing my credit card for the Membership fee and not fulfilling the service i paid for! I spoke the the customer service about refunding my monthly fee and he said he could not! Now why am I Paying for a service that isnt being fulfilled .. I would like Amazon to look into my account and fix whatever is going on or refund my money..
Business Response
Date: 09/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused due to the delayed orders.

I've checked on this and I can see a refund was issued on your account for the reported orders. I've shared the feedback with our team to get this checked and avoid it in future. I understand this is definitely not what we expect to happen with Prime deliveries, to compensate on this issue, I've refunded the last Prime charges back to your original payment method, Your Subscription is still active. The refund will reflect in 3-5 business days.

Rest assured, your feedback is shared with the relevant team and necessary actions are being done for the improvements. If you still get any issues, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gun safe item number SWSD16GUN-EMP 60 Minute Fireproof 16 Long Gun Safe from your site. The driver from your third party shipping company refued to deliver it to my home so I requested a refund. The safe I ordered was $1249.00 plus tax the refund that is being sent to me is only for $1023.37 Where is the rest of my money? There was nothing on the e-mail they sent me that stated I would have to pay shipping charges if I retured the item. I am a Amazon prime customer and I spend thousands of dollars a year at your site and have never had to waste money returning an item before that couldn't even be delived to me. This sounds like some type of scam to me. The delivery driver said he could not get his truck to my house becouse it was a semi. I know for a fact a semi can come down my road becose the road was built so the power company could bring in and install high voltave transmission lines that are on my property. I want a full refund for my undelivered item. My amazon order number is 111-8921442-8770651
Business Response
Date: 09/22/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund.

I've filed a claim on this order to help you get a full refund and glad to inform you that it was approved on Sept 22. On this order, you have now received a total refund of $1,368.93 back to your original payment method. Email confirmation sent on Thursday, September 22, 2022 at 4:38 AM (PDT).

The refund should reflect on your account in 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 4 items from Amazon at $78 to *** just like they said I followed every step to the t on the 6th of August called a couple days later they told me to wait 30 days for my refund so I called this month on the 7th(over 30 days) because I have not received it when I did the employee accidentally deleted my original return and started a new one so after a couple hours the manager had my fill out a incident report an I was told he was giving me my refund because now neither i or them had the info on file because she had deleted it I have the email to prove that for $60.03 an to wait 3-5 days still no money so I called to day to be hung up on 3 times 4 hours on the phone and the lady said they are not going to give me my money back she will not let me speak to her supervisor or anyone else and I have proof they already said they would and that none of this was my fault So I am out $78 because of their mistake! I'm enclosing emails of the original email from August starting the return, my incident reports and the email from a supervisor stating they were going to give me $60.03 which is $18 short
Business Response
Date: 09/26/2022
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused with Order return. I've reviewed your complaint and couldn't find a return or return tracking. We will not be able to issue any refunds or offer billing adjustments on the issue. I request you to write to us with below information

Date of return
Screenshot of return slip
any email confirmation of this return.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/03/2022

Complaint: 18022454

I am rejecting this response because: I have provided all the info they are asking for I can see the BBB has provided all photos of proof you guys have lied to me time an time again saying my refund is o its way already also its funnt when I call I'm left on hold for hours to then be hung up on I don't understand I've done everything you guys have asked and still your trying to give me the runaround you owe almost $80 this is so sad this first photo I've attached is you saying your issuing a refund for $60 an that's like $17 short

Sincerely,

*****************************
Business Response
Date: 10/16/2022
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Im really sorry to hear about the inconvenience you experienced with your Order No: 112-2185547-4065025 and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

I've reviewed your complaint again, there is a refund email from our end but unfortunately, it couldn't process as the return hasn't been complete yet.

We have tracked down all the 3 tracking IDs available for your Order. The below 3 are the tracking IDs and there is no status update as returned, way back or lost in tracking, it just shows as labels created for return

1ZE9162X9075301903
1ZW475A69008521048
1ZW475A69008521299

We request you to please review again and share us the exact tracking IDs for the returned items or screenshots of return tracking.

Once we receive the complete information we will be able to investigate further and address the issue. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Delivery driver turns around in my driveway! Fed up, dogs bark, tires dig holes in my gravel driveway. Its rude, inconsiderate and cost me my time and money for a commercial truck using my property everyday. Having my dogs sound off because someone is on my property really ****** us all off! You cant call or talk to person at Amazon and the computer cant help you file a complaint against a rude driver.
Business Response
Date: 09/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that the Amazon Delivery Driver using your driveway causing an inconvenience. I apologize for that.

I'll be reporting this to our team to get this checked for a necessary action. For this request, our team will need the following details to find out the information about the specific truck that being creating this problem to get this resolved.

1. The Date and Time of this incident
2. The zip code
3. Any photo and Vehicle number
4. Any other information that you believe can help us locate that specific truck for faster resolution.

It would be appreciated if we can get these details so that we can right away share it with the concern team for an immediate action. Looking forward to hear from you soon with the requested details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are a 3rd party seller (seller ID the ultimate city) and Seller Performance continues to deny our appeal to reinstate our account for an inauthentic product violation, even though we have removed our old inventory and never sold it again. We addressed everything needed to resolve wrong product complaints and provided all documents requested, but Seller Performance is denying our appeal for an unrelated violation (authenticity concerns). We have provided a robust plan of action to correct our errors and invoices to prove authenticity. It seems that our most recent appeals have not even been properly reviewed. We were hoping you can help us get through to Amazon, as they have indicated they will no longer respond. Our family has lost all of their jobs during covid and the money being held would be a way to keep up with our current expenses.
Business Response
Date: 09/16/2022
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on 09/16/22.
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sep 4, 2022 Order #***-1326279-6433851 mc squares Reusable Weekly...Refund total: $16.71**Refund will appear on your Discover in 3-5 business days.* This is an advanced refund. If we don't receive the item listed above, we may charge your original payment.Amazon Refund Confirmation Hello ******,We've issued your refund for the item below. Your return is now complete*.View return & refund status TODAY IS SEPTEMBER 12, 2022 @ 12:07 EST I CALLED AMAZON REQUESTING MY ADDITIONAL $7.28 TO BE SENT BACK TO MY ORIGINAL FORM OF PAYMENT. I WAS STONEWALLED BY **** STATING, " SHE CANNOT HELP ME IF I CAN'T ACCEPT EMAILS BASICALLY". I REQUESTED FOR A SUPERVISOR I WAS TOLD THE VERY SAME THING. **** CONTINUOUSLY PUT ME ON HOLD UNKNOWINGLY AND PRETENDING SHE CANNOT HEAR ME WHEN SHE CAME BACK FROM PUTTING ME ON HOLD. I'M A PRIME MEMBER OF AMAZON I DON'T APPRECIATE BEING TREATED LIKE C*** AND PAYING FOR THIS TYPE OF TREATMENT. I WOULD LIKE TO SPEAK TO SOMEONE FROM CORPORATE. ALSO, MOVING FORWARD I WILL NEED TO CANCEL MY PRIME MEMBERSHIP IF I CANNOT RECEIVE ANY HELP DUE TO MY EMAIL ACCOUNT HAVING ISSUES.
Business Response
Date: 09/26/2022
Hello ******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your Order refund for 114-1326279-6433851

After reviewing, I assure you, you've been issued the complete refund in 2 transactions

Refund amount $16.71 processed on Monday, September 12, 2022 at 7:18 PM (PDT)
and
Refund amount $7.99 processed on Saturday, September 17, 2022 at 2:07 PM (PDT) and you should see the credit in 3-5 business days to Original payment method. And be assured you would not be charged again.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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