Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

56,984 total complaints in the last 3 years.
21,595 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order 114-3773154-5328203 for a Lavazza BLUE Classy Mini Single ********************* Machine LB 300 sold by Amazon.com on 9/6/2022. It was estimated to have been delivered by 9/12/2022, but as of now (9/13/2022), it has not even shipped. I contacted **************** and was told to cancel the existing order and place a new one. However, the current price is 10 times that of my existing order. I believe they use false advertisements on lower pricing to get customers' interest and then urge customers to pay a lot more without honoring the previous pricing they advertised.Moreover, a friend who bought the same product sold by Amazon.com at about the same time at the same price as I paid has already received the order. I believe Amazon.com is doing this selectively which is discrimination.
Business Response
Date: 09/27/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointment caused due to the cancellation of your recent order of "Lavazza BLUE Classy Mini Single ********************* Machine LB 300, 5.3" x 13" x ****" 2 Coffee selections: simple touch controls, 1 programmable free dose and 1 pre-set".

I've checked the order and see that this item was displayed at an incorrect price for a short period of time due to an error. In this case, we're unable to offer this item for the incorrectly posted price. Therefore, we've cancelled your order for this item, and you haven't been charged, but an authorization may be visible on your account. This should be removed according to the policies of your bank.

At any given time, despite our best efforts, a small number of the millions of items on our site may be mispriced.

We're sorry for any disappointment or inconvenience this may have caused.

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 09/29/2022

Complaint: 18020377

I am rejecting this response because: there was no resolution. They cancelled the order and did not comment on their deceptive advertising and discrimination practices.

Sincerely,

*****************
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an item on Amazon for less than 15$. The wrong item was sent and I had to pay more than the item was worth to return. I was sent Mydentity 6crc instead of 7crc. I want the total shipping costs refunded to my amazon account associated with phone number ********** of $21. photo of the incorrect item was sent to the seller with no response and the item is on its way back
Business Response
Date: 09/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for return shipping charges.

While you have shared the registered phone, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/15/2022

Complaint: 18020274

I am rejecting this response because:
the email is ********************** but i login with my phone number
Sincerely,

***********************
Business Response
Date: 10/09/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the wrong item you have received.

I can see the seller have processed a full refund back to your original payment method and I've issued the refund for $15.93 (return shipping refund ) back to the same source card. The refund should reflect on your account in next 3-5 business days.

Please note : I had to refund this return shipping cost using a different order. When this refund is completed, you will receive an email which will have a random item name and an order#. Please ignore those order and item details. The end result is the refund for $15.93.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past few months, 1 in every 4-6 prime amazon packages of mine has gone missingthe key reason being extreme poor handling by delivery agents. Prime is supposed to take two days, but sometimes this isn't possible and delivery drivers **** "delivered" before said delivery actually happens. Another this being too lazy to take the elevator to the 23rd floor where I live, so my packages are left in the hobby, callbox entrance, in front of the building without photos being taken and claims of being delivered to a non-existent mail room. Sometimes, "directly given to a resident of the house" is ****ed when no one is home but the dog.I've been doing the whole back and forth with customer care, with agents randomly ending the chat, copying and pasting messages telling me to file a police report over cotton wool or slippers, asking me to change my address to my job or a p.o. BOX etc. This has been giving me extreme distress, and I'm tired of dealing with this. I just want to actually have the 1-2 day delivery. Other delivery companies do not have this issue.
Business Response
Date: 09/21/2022
Hello ******,

I'************* from Amazon.ca. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the delivery issues with your packages.

I've escalated this to our shipping delivery team. They have engaged our *********************** team for assistance. They have updated the delivery notes in the system which the drivers follow.

Here's the notes they updated: "Attention Drivers: All deliveries to be made to the customer front door only. Do not leave packages unattended in the common area. There is 'No' Mail Room existing in the building".

They have also filed driver feedback towards the drivers who delivered the packages, Order ID: ******************* / TBC506016696009, Order ID: ******************* / TBC467954284009 (Same driver delivered Order ID: ******************* & Order ID: ******************* / TBC468039602009).

This should resolve the delivery issues. However, please reply to this email directly if you face any delivery issues to this address in future. I will reopen the escalation.

We hope to see you again soon.
Regards,

************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,Our Amazon account is suspected. Amazon asked us to confirm the authenticity of the following products: ********************* ************** the call to Account Health Support, we learned that we need to send a LOA from the rights owner. And we have done it. Amazon even did not start verification of this document. Please, note, that my supplier sells two types of goods: the original goods of the rights owner Sub-Zero, as well as wonderful alternatives, replacements for these products. You can study this information on the supplier's website. It is due to the fact that our supplier sells two types of goods, he is authorized. And I attach to this submission a letter of authorization of our supplier, as you requested. So, I once again draw your attention to the fact that our product is a replacement for the original product, but the supplier sells two types of goods - original and replacement that is why he has authorization from the brand Sub-Zero. In the attachment you can see our plan of action, where we explained in detail why we committed the violation, how we eliminated it and how we prevented it in the future. In the performance notification Amazon requests either a document (LOA) or an appeal. We have provided BOTH these things. Moreover, we are attaching invoices from our supplier. Based on the results of viewing the information provided by us, please help us to reactivate our account. Sincerely,*****************************
Business Response
Date: 09/27/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 09/16/2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/03/2022

Complaint: 18020140

I am rejecting this response because:

During this time, we called Amazon Account Health Support, finalized the appeal in detail according to the comments of an Amazon specialist, uploaded invoices and a LOA. We have done everything necessary to reactivate our account.

Sincerely,

*****************************
Business Response
Date: 10/08/2022
Hello,
In order to proceed, please submit this appeal again and provide the contact information and account information properly.
Customer Answer
Date: 10/12/2022

Complaint: 18020140

I am rejecting this response because:

We are duplicating for you the response we have sent to Amazon:

"Dear Amazon,
In your comment on the complaint to the BBB, we received a request for information from you. So, we attach as you requested:
1) a plan of action containing all the necessary information and explaining in detail the violation we have made;
2) a letter of authorization from the rights owner to our supplier (we highlighted in red information about our supplier);
3) invoices from our supplier (we highlighted in red information about our supplier and about us as a buyer of goods).
Please note that the information in all documents completely coincides with the real information from the legal entity on our account, as well as with the information indicated on the supplier's website. We will duplicate it especially for you.
So, information about our supplier:
Company name: PARS Holdings LLC
Address: *******************************************************************************, ***
Phone number: ***************
Email address: ********************
And our account information:
Legal business name: *****************************
Place of establishment address: *************************************************

We respectfully ask Amazon to review our efforts to reactivate our account".

Sincerely,

*****************************
Business Response
Date: 10/19/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/20/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/27/2022

Complaint: 18020140

I am rejecting this response because:

We duplicate for you our answer to Amazon.

"Dear Amazon,
With this letter, we are responding to your comment regarding our complaint to the BBB (we attach a screenshot). So, we attach as you requested:
1) a plan of action containing all the necessary information and explaining in detail the violation we have made;
2) a letter of authorization from the rights owner to our supplier (we highlighted in red information about our supplier);
3) invoices from our supplier (we highlighted in red information about our supplier and about us as a buyer of goods).
Please note that the information in all documents completely coincides with the real information from the legal entity on our account, as well as with the information indicated on the supplier's website. We will duplicate it especially for you.
So, information about our supplier:
Company name: PARS Holdings LLC
Address: *******************************************************************************, ***
Phone number: ***************
Email address: ********************
And our account information:
Legal business name: *****************************
Place of establishment address: *************************************************

We have all the necessary documents to confirm the authenticity of the goods, as well as a full explanation of the situation that occurred. That is why we strongly ask you to reactivate our account".

Sincerely,

*****************************
Business Response
Date: 10/31/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/31/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/02/2022

Complaint: 18020140

I am rejecting this response because:

We have submitted all the necessary information.

1) a plan of action containing all the necessary information and explaining in detail the violation we have made;
2) a letter of authorization from the rights owner to our supplier (we highlighted in red information about our supplier);
3) invoices from our supplier (we highlighted in red information about our supplier and about ** as a buyer of goods).
Please note that the information in all documents completely coincides with the real information from the legal entity on our account, as well as with the information indicated on the supplier's website. We will duplicate it especially for you.
So, information about our supplier:
Company name: PARS Holdings LLC
Address: *******************************************************************************, ***
Phone number: ***************
Email address: ********************
And our account information:
Legal business name: *****************************
Place of establishment address: *************************************************

We respectfully ask Amazon to review our efforts to reactivate our account.

Sincerely,

*****************************
Business Response
Date: 11/06/2022
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on November 6, 2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 11/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I played the Amazon game company's game LOST ARK account on the STEAM platform (weizheyuan2008), my account was banned for no reason at around 13:00 on September 11th and said that I violated the game regulations, saying that the reason for my violation was on the exchange I collected illegal gold coins in the game, but this game can be traded at any time on the exchange and I don't know who I sold to. Amazon Games said I sold it to an illegal player but I can't choose to sell it To whom I have no way of knowing the person I sold to is an illegal player so they banned my account for 77 days my account topped up over $1500 their unproven ban caused me to lose over $1500 me Ask them to return the amount I topped up or unblock my account Thank you BBB for your help and support
Business Response
Date: 10/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding game LOST ARK. I'm sorry for the inconvenience caused.

In order to get this checked, we need the following details

1. Persona ID
2. Character Name
3. Server

I request you to please share the above details with us by replying to this email or to BBB, once we get the details, we'll look into it and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/05/2022
??
:18020030

??????,??:
??????????,??????????????????????????
?? Mohammed
?????????,?????????? ???????

1. Persona ID

STEAM ID ? **************
Amazon ID ? **************************************
2. ????

Makabakawei

3. ???

Valtan

?? 9 ? 11 ????. ??????????????????????????????????????????????,??????????????

??

???
Business Response
Date: 10/09/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing the details with us.

I've checked on it and I can see the team have investigated this issue and found that the account was engaged in RMT trading with a verified RMT/Bot account. Please note that RMTs are against our TOS under the "Play Fair" section (https://forums.playlostark.com/faq).

With that said, the request to have the penalty lifted could not be fulfilled. You should be able to log back to the game once the penalty expires on 11/27/2022.

We are unable to take any further action on this matter.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Complaint: 18020030

I am rejecting this response because:I can't accept what you said. I used the transaction method stipulated in the game in the auction house. All players are anonymous in it. I don't know who bought my things. How can I know who bought my items? If there is a problem with the source of gold coins Can unblock my account I don't think it's the player's problem thank you

Sincerely,

*********************
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a safety helmet for my 11-month-old son on amazon.com from an account that I had to create with my phone number because I couldn't attach my email because my other accounts I don't have access to because those are under my old phone number even when I tried to contact customer service several times to help me resolve those accounts they're pretty much telling me they can't help me and there's pretty much nothing else to do so now my new account has been temporary locked because I registered the account under my son's name because they wouldn't let me put it under my email and under my name so now I'm trying to close the accounts because it's going on 3 weeks and I haven't received my purchase and I haven't received a like any help from amazon.com it was hard finding the phone number to contact customer service in the first place and when I did get customer service phone number today they can't even f****** help me so I have to close the accounts and they're telling me there's nothing they can do because my account is temporary closed I will have to get it unlocked to close my account but I can't get it unlocked because I don't know what is going on I sent in my billing statements I sent in my actual ID I sent in the last 4 of my credit card numbers I sent an actual picture of the credit card and still no help I'm at my wit's end with Amazon.i just want to close all my accounts
Business Response
Date: 09/20/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2022-09-20 confirming account reinstatement.

Sincerely,
********
Amazon.com
===========
Initial Complaint
Date:09/13/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cannot close my account.
Business Response
Date: 09/15/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and the attachment. I'm sorry, but I wasn't able to determine exactly what kind of help you need from your e-mail message that is copied below.

Most questions are answered in Your Account (https://www.amazon.com/your-account) or in our Help pages (https://www.amazon.com/help).

We look forward to hearing from you.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 09/22/2022
Recently, I requested that my account with Amazon be closed, because I do not agree with Amazon`s business practices and policies. Amazon emailed
Me back with a link to close my account. After, several attempts using Amazon`s website link they sent to me instructing me on how to close my account it did not work.

However, I contacted Amazon again, explaining to Amazon that I was unable to close my account on my own using the website link. In addition, I asked that someone from Amazon call me, in order to assist me with closing my account. BUT, Amazon chose not to call me to assist with closing my account and informed me that my email that is associated with my Amazon account was not correct. In addition, Amazon would not contact me to verify the email associated with my account.

For the reasons stated above, I want Amazon to close my account and return to me, or delete all my personal information. Also, I don't want Amazon representatives to contacting me. I believe Amazon has no intentions on closing my account and if when my account is closed with Amazon, it's policy is that I cannot ever open and account with Amazon again. I am outraged by Amazon's policies and practices.
Business Response
Date: 10/14/2022
Hello Shwan,
This is ***** from Amazon.com. I've raised a request to our Account Specialist team to close your account. But this email address is no longer linked to that account.
Could you please confirm if you are able to sign in to that account using your phone number?
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18019623

I am rejecting this response because
Amazon refuses to assist me with closing my account i
Sincerely,

*********************
Customer Answer
Date: 10/27/2022
I was able to access My Amazon account using my phone number.
Business Response
Date: 11/01/2022
Hello *****,

Thank you for letting us know that you are able to access your Amazon.com account using your phone number.

I've tried to find the account using the phone number provided in the complaint but it did not return any accounts. Please revert to this email with the phone number you used to sign in and also link an email address to that account once you sign in. Then we can send the account closure instructions to that email.

Please update your e-mail address on our website. Visit Your Account (http://www.amazon.com/your-account) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/04/2022

Complaint: 18019623

I am rejecting this response because: I have called and spoken with a representative by phone, who stated by her own admissions and Amazon's policy, that my account has been closed. In addition, I received a screenshot on my cellphone that Amazon has closed the account and my personal information has been deleted. However, I am still receiving emails from Amazon's representative, **************, stating that at this time, I need to verify and add my correct email associated with my Amazon account, which is ********************** and my correct cellphone number, which is ************. Now **************, is telling me by their own admission that once I confirm that my email/phone is correct they would email me further instructions to close the account out. Now, they've already done this about three weeks ago, we've already verified this information.
My stand, as I've stated previously, is that Amazon has not, to my satisfaction, given me 100% trust that they did in fact close my account and delete my personal information. Currently, I am unable to verify that my account was closed and that my personal information was deleted because I, *********************, is unable to substantiate with the information and communications that I have received from Amazon's representatives, that my account is closed and personal information deleted. Until such time I am 100% sure and satisfied that my account is closed and personal information deleted. I am not satisfied with Amazon's recent actions and I still do believe based upon what I was told by Amazon's representatives still may constitute deceptive practices. My BBB investigation should continue until such time Amazon can resolve this matter to my satisfaction. Thanks.

Sincerely,

*********************
Business Response
Date: 11/08/2022
Hello *****,

I've tried to find the account using your phone number but the search isn't resulting any accounts with your name as the account holder. This usually happens when the account is closed. We cannot pull up details of closed accounts.

Please revert to this email with the screenshots of your account, if you can still sign in to the account using your phone number.

Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon return policy states the refund will be issued within 7 days of the item being returned. The item was returned on September 7th as the tracking and proof of delivery shows. I have uploaded screenshots of all of this. I need my refund issued within the next 24 hours.Thank you.*********,*****************
Business Response
Date: 09/14/2022
Hello ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the return of order #***-7650193-8947448.

While most of the time a refund is issued within 7 days once the item is received, occasionally it can take longer. In this case as informed by our associate please wait for 30 days from the date of return. Once the return is processed a refund would be issued.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************. I am the real owner of the Glassetti Amazon account (email: *********************** Amazon mistakenly suspended my Amazon account due to being related to ***************************** Amazon account (Email: *************************** The real owner of ************************* is ******************************. She was my former business partner. We terminated our relationship on May 5, 2022. The reason for termination is the fact that we reached the goal of our partnership - assisting each other at the beginning of our Amazon way. Sometimes we worked in my office for comfortable assistance. We used the same device for logging into accounts. Amazon could detect the ** connection as the possible reason for the connection of our accounts. Consequently, both sides of the current business partnership could realize their termination rights.To confirm the fact that we terminated our business partnership, I attached: *********************************** Dissolution Agreement -Notice of Partnership Dissolution -Letter of Settlement Payments
Business Response
Date: 09/14/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on September 14, 2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/15/2022

Complaint: 18019157

I am rejecting this response because:According to an Amazon notification from September 14, 2022, I submitted new documents to confirm that I have nothing in common with ***************************** Amazon account (Email: ************************** of my former business partner ******************************. We terminated our relationship on May 5, 2022. (See. Partnership Dissolution Agreement).
To confirm that I terminated all connections with ******************************, and we have nothing in common, I attached:
-Partnership Dissolution Agreement
-Partnership Agreement
-Letter of Settlement Payments
-Partnership Termination Letter
I kindly ask you to reactivate my account Glassetti (email: ***********************

Sincerely,

***************************
Business Response
Date: 09/27/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 09/27/2022.

Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 10/04/2022

Complaint: 18019157

I am rejecting this response because:My lawyer and I prepared and sent new evidence that my account Glassetti (email: ********************** has nothing in common with ***************************** Amazon account (Email: *************************** The real owner of ***************************** Amazon account is my former business partner. We terminated our relationship on May 5, 2022.
As additional evidence, I attached:
-Legal audit was prepared by my lawyer, and the result of her legal research was the fact of dissolution of the business partnership with ***************************** Amazon account (Email: ***************************
-Sworn Statement where I made oath that I am the owner of Glassetti (email: ********************** and I have never had access to any other Amazon account.
-Partnership Agreement confirms that our business partnership started on January 1, 2021.
-Partnership Dissolution Agreement confirms that our business partnership ended on May 5, 2021.
I have never had a second Amazon account. My sole Amazon business is deactivated.
I kindly ask you to reactivate my account Glassetti (email: **********************.

Sincerely,

***************************
Business Response
Date: 10/09/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 9 2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 10/15/2022

Complaint: 18019157

I am rejecting this response because:According to an Amazon notification from October 9, 2022, I submitted new documents to confirm that I have nothing in common with ***************************** Amazon account (Email: ************************** of my former business partner ******************************. We terminated our relationship on May 5, 2022.
To confirm that I terminated all connections with ******************************, and we have nothing in common, I attached:
- Confirmation Letter from *******************************

Sincerely,

***************************
Business Response
Date: 10/24/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/24/2022.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:09/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a baby registry return on August 15th. I contacted Amazon regarding the status of the return and they told me it would be issued 7 days from August 28th. August 28th no refund. I contacted Amazon again. Spoke to a manager and she claimed she had no idea where the previous person got their information and that my refund would be available September 13th. September 13th, no refund. Contacted Amazon AGAIN. Was transferred 3 times before someone finally helped me. Now I am going to get my refund supposedly 3-5 days from the 13th. The item was returned a month ago it is ridiculous that I keep getting told dates from Amazon but no one is giving me my refund.
Business Response
Date: 09/14/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, I apologize for the inconvenience caused to you in this regard .

I've checked the order that you've mentioned upon checking I see that a refund of $327.89 has been issued to your amazon gift card balance.

The gift card balance has been added and partially used already. You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com

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