Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,587 total complaints in the last 3 years.
22,052 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an Amazon Fresh order yesterday 9/13 for delivery today between 5 and 7 am. It was delivered, but the driver said there was a bag missing and it would be sent "later". I then contacted Amazon and spoke with their customer service department to tell them I was missing one bag from my order and that I would like to schedule a time for it to be delivered. I was told that they would need to send an SMS message to the phone number on file to confirm that this was my account. When I explained to the agent that the phone they had on file no longer worked, he said he could send an email and did. The missing items were to be delivered between 9 and 10 am. In the interim, I tried to log into my Amazon account, and when I coudnt verify that this was my account I was told to send a copy of my photo id. When the delivery wasnt here by 10 am, I called back customer service but this time I was told by both an agent and their supervisor that they could only send SMS messages to the now out of service number. When I explained the situation, I was told that since I had sent my photo id to verify my account, it was now locked until the id was reviewed in 1-2 days. I dont understand why items cant be delivered correctly and when errors are made to fix them correctly. It shoudnt be my responsibility to keep verifying that my account is mine. I want a refund for the missing 3 apples, 4 black plums and one bunch of kale.
Business Response
Date: 09/17/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order and the account.

Unfortunately, using the email address on the complaint, I was unable to find your account. I would request you to please contact us using the account email address so that we can help you.

However, regarding the account, only the account specialists can help you resolve the issue. To contact our account specialists, visit https://www.amazon.com/passwordreset and follow the "Forgot your password?" prompt.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com

Customer Answer
Date: 09/22/2022
Tell us why here...The issue has been resolved by refunding the items missing from my order. I have also closed my prime account and have left amazon.
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday I recieved a delivery from Amazon,of Gatorade powder mix.The outer packaging was intact,as was the inner box which was sealed.However the actual canister of Gatorade was damaged.The canister was dented at the top,and the aluminum lid was popped openwith powder spilling out.This is the second time that this specific item arrived damaged,and like the last time when I tried to get a refund or replacement on Amazons website I was told the item isnt eligible for return.I used the Gatorade from the 1st delivery ,because although it was damaged,it was still sealed,however this time,I have no way of knowing if the mix is safe to use,since the seal was broken.I didnt push the issue the 1st time,but I feel Amazon should issue a refund this time of $10.98.It appears that this item was intentionally damaged ,and then sealed for delivery.
Business Response
Date: 09/15/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. I'm sorry to hear about the trouble you had with your recent order #***-7042220-3745809.

I've reviewed the order and the attached files in the complaint. After reviewing the order I've issued a full refund of $10.98 for the order #***-7042220-3745809.

Refunds typically gets processed within 3-5 business days.

Once processed, you'll also be able to see the refund request here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=***-7042220-3745809

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Logistics issue. Logistics has increasingly become unreliable. When I purchase a product I am given a guaranteed date of delivery which Logistics is not able to meet. Similar to other small businesses we have become reliant on Amazon logistics to deliver in a timely matter. As Amazon logistics continues to grow, the service has deteriorated. As an example of common late occurrences, Amazon logistics is not able to fulfill many deliveries to my ***********************************************************. Order# ***-1309033-8766603 is a prime example. Order was placed September 10, 2022, the item was still not received when I finally canceled on September 14, 2022 to purchase the same product locally. The saving initially were $15 and because of Logistics and my customer's vehicle being stranded, I quickly encountered a loss of over $1,000 (loss of time at the business). The logistics department has contacted me in the past to verify working hours of the business, which I updated. Even then deliveries are not being delivered on time.
Business Response
Date: 09/27/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for contacting us about your delivery experience. We take this type of feedback seriously, which is why I've further escalated this matter.

In order to address your concerns, I've contacted our *********************** team for assistance.

We're unable to specify how long it will take for our investigation to be complete, although we're working towards a resolution and will continue to do so until your concerns are resolved.

During our investigation, it would be helpful if you'd notify us of similar issues.

If you have concerns about this issue or with deliveries made by Amazon branded carriers, you can reach me directly by replying to my email, or by calling and leaving a message at **************.

If your preference is to receive a call back, please reply to this email with the best number and time to call you.

Thank you again for letting us know about this issue. We look forward to delivering news of a long-term resolution soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 15, 2022, I placed an order for a ****** Paint Sprayer. The item was set to arrive on August 17th. I needed it by that date, as I was using it for a specific project. It did not arrive by that date. While it did show that it was shipped, tracking indicated that it had not moved since the ship date. I began a chat with customer service to let them know that I would need to cancel the item. The website would not allow me to cancel. I was told this in the chat:" I have already check with a supervisor and he told me that we need to wait 1 week to see if the item is delivered. In this cases probably they didn't scaned the package when they send it. So if you don't see it by August 22, 2022 you can contact us and we will have to send a ticket so they can cancel the order and issue the refund." My reply: That really will not work for me. I ordered it with the understanding that it would be here yesterday. I was willing to wait an additional day, but a week late is unacceptable. At that point, the person that I was chatting with, dropped the chat. I began another chat and was told this: Are you able to access the chat that I was currently in? Did the previous **************** rep just leave? Rep: I do apologize for the inconvenience. There are bad services sometimes. But this does not usually happen. No worries, I will help you with this. Would you prefer a replacement or a refund? Me: A refund please. I will need to make my purchase locally. Rep: ***** should I process the refund? To your original payment method or Amazon Gift Card? Me: To my original payment method, please. Rep: We're almost done.I successfully raised a ticket for your refund. On 8/22, the item arrived with a different tracking number. I let Amazon know that I needed to return it and still get a refund that never came. I was told that they needed to wait until their system updated. It is now 3 weeks later, and I have not had any resolution. No Refund. No Return Auth.
Business Response
Date: 09/15/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue with the delayed shipment on the Order ID: *******************, and have escalated the issue. We have issued a full refund on the order on Thursday, September 15, 2022.

You should see the refund in the next 3-5 business days.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I dropped off the following items with RMA DTJxGQxmRRMA to *** as per requested on my return authorization and have not received my money back. Seeed Studio reTerminal VIPERADE VE12 Folding EDC Organizer *************** BK-3HCCA8BA eneloop pro AA Retroflag GPi Case SofaBaton U1 Universal Remote RETROFLAG GPi CASE 2 It has been over a month since I dropped off the items. A few weeks ago I contacted and the agent told me to contact ***. I did but received no information back. I just contacted support multiple times over the last few days and no one is wanting to help me. just copy/pasted the same response and then disconnected on me when I asked for additional support since I have been waiting a while. This is the 2nd time in a short period of time I have had issues with mailings from Amazon/***. The latest response from Amazon is that the item was "delivered to the incorrect location". That is not my fault. I should not be held responsible for a package that was lost or stolen while in the possession of Amazon or ***.
Business Response
Date: 09/27/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the return and have looked into the orders involved in the issue along with the tracking details. As we have informed you earlier, we will not be able to issue a refund.

We need to confirm the returned items before a refund is issued. In this case, the tracking does not confirm they were even received by the carrier, let alone reaching our processing center.

We would recommend you reach the correct *** location for assistance. In case you believe someone unauthorized picked up your return, you could reach law enforcement in this matter.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/29/2022

Complaint: 18024348

I am rejecting this response because: I do not accept the answer of a lost or stolen package being my responsibility. The package was mailed via your requested method. I find it extremely rude and disrespectful that there is no actual assistance and it's the same generic responses from everyone. I also find it horrible customer service that after the generic response the solution is to completely ignore me upon any follow up.

Sincerely,

*************************
Initial Complaint
Date:09/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told by a ******** Service Agent of ********************** during a chat session that I had been charged for 10 months of Paramount Digital Subscription as well as 12 months for Starz. They have refused to issue that refund I was unaware of those charges and the Agent was the original person that made me aware and ensured me that I will receive a refund. It has been 7 days and no refund. I contacted Amazon and they are making notes to my account and having me send in proof of the refund to only tell me I am not going to receive one and that I have already received it. If that was the case why would their employee their representative for their company look into their system and tell me that it I had unauthorized charges for all those months I did not ask for that and that I will be refunded? Well, amazon refuses to honor what the agent said and they are making notes on my account saying I will not get a refund. I want them to be held responsible for what they said and refund me for those months.
Business Response
Date: 09/22/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

First, I'm so sorry for the frustration this matter has caused. I'd like to assure you I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concerns. I hope I can be of some help to you.

Here are the details of theses subscriptions recovered from your account:

Paramount+

November 5, 2021 - Free trial started
December 5, 2021 - $1.06 charged to the ***** then refunded on September 7, 2022
January 5, 2022 - $10.69 charge was attempted to the MasterCard but repeatedly declined and was never settled.
February 21, 2022 - $10.69 charge was attempted to the MasterCard but repeatedly declined and was never settled.
March 30, 2022 - $10.69 charge was attempted to the MasterCard but repeatedly declined and was never settled.
April 25, 2022 - $10.69 charge was attempted to the MasterCard but repeatedly declined and was never settled.
July 24, 2022 - $10.69 charge was attempted to the MasterCard but repeatedly declined and was never settled.
August 18, 2022 - $10.69 charged to the ***** then refunded on September 7, 2022

STARZ -

October 9, 2021 - $8.01 charge was attempted to the MasterCard but repeatedly declined and was never settled.
November 6, 2021 - $9.07 charge was attempted and eventually settled on the **** card on November 19, 2022. It was then refunded on November 28, 2021
December 4, 2021 - $9.62 charge was attempted to the MasterCard but repeatedly declined and was never settled.
January 1, 2022 - $1.06 charge was attempted for a new trial to the MasterCard but repeatedly declined and was never settled.
January 22, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined and was never settled.
February 19, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined. It settled on the **** card on March 1, 2022 and was then refunded on the **** card on July 19, 2022.
March 20, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined and was never settled.
April 16, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined and was never settled.
June 25, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined. On July 19 the charge settled using your gift card balance. This was refunded on July 19, 2022.
July 23, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined and was never settled.
August 20, 2022 - $9.62 charge was attempted to the MasterCard but repeatedly declined on September 7, 2022 it settled on September 7, 2022 and was refunded the same day.
September 10, 2022 - $9.62 charge was attempted to the MasterCard but has declined.

I've checked your account and confirmed, it appears that each time these memberships were canceled, the content was accessed again though Prime Video and the memberships were started again. I would recommend removing any devices you are not using to prevent unwanted sign-*** moving forward.

You can manage your registered devices at any time from the Prime Video Settings page:

https://www.amazon.com/gp/video/settings

1. After opening this page, sign in to your account if necessary.

2. Scroll down to the "Registered Devices" section.

3. Click the "Deregister" link next to any devices you'd like to remove from your account.

I also want to confirm we've reviewed your previous contacts with our customer service representatives and we'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

If you have any questions, please feel free to reply to this e-mail.

Thanks for choosing Amazon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/05/2022

Complaint: 18024049

I am rejecting this response because: clearly somewhere in your system your representative or agent saw that I had been charged at some point and time those charges and intiated that I was due a refund being that I was not aware.

Sincerely,

****** Forest
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau, I have a selling account on Amazon.com, and recently Amazon deactivated one of my listing because of authenticity complaint. I started a deep review of this ASIN and the product itself. My product quality team always checks all received from supplier items to prevent receiving of damaged items by customers, and of course, they check if the items authentic or not, always. According to the last check-*** notes, items for this ASIN were in good condition and nothing strange wasnt found. I also checked our Feedback, Voice of the Customer, A-to-Z claims, ********** claims, returns, and other similar tubes, but as you can see our store performance was excellent, customers were happy with products received. I didnt find any negative review from our customers, any claims about inauthenticity of the product, so I was shocked that weve received this authenticity complaint. After completing my review, I contacted the Seller Performance Team with information theyd requested before (an invoice). But they almost immediately rejected submission. I tried many times to resolve this issue all by myself, Ive provided all screenshots of my perfect rate, proofs that I didnt receive complaints against this ASIN like ever. But they keep rejecting all my submissions and even stopped to request any kind of information. They didnt even verified invoices that Ive sent them, I contacted my supplier and they confirmed that. I ask you to contact Amazon and request a completely new and fair review for my ASIN B0B5RJP1SH and reinstate it. Sincerely,*************
Business Response
Date: 09/16/2022
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on 09/16/2022.

Sincerely,
Customer Answer
Date: 09/21/2022

Complaint: 18023833

I am rejecting this response because: We've provided Amazon with all information that has been requested. We are staying on our requirements since we did everything from our side.

Sincerely,

*************
Business Response
Date: 10/08/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My concern is regarding the verification process on Amazon. I submitted the original documents - a passport and a credit card statement - to pass verification successfully. However, they were automatically rejected within 1 hour.The Support team is unable to explain the reason for the rejection. They transferred my case to the Internal team. The last one sent me a standard response: "You may not sell on Amazon." (The response is enclosed)My documents follow the requirements of the Amazon Seller Identity Verification Policy. Namely, all documents must be:valid - my passport expiry date is July 27, 2027.be high-quality, in color, and unobstructed - I sent a scan of a passport.supported language - English.My credit card statement:in color.contain the address.have transaction activity.dated within the last 180 days.This is not an exhaustive list of requirements. My documents fully include all points that Amazon requires. I get rejected every time for no reason. I am a reliable seller and would like to continue to sell. The Amazon Team is completely inactive and is not going to do anything to resolve this issue. I kindly ask you to check my documents carefully and accept them.Best regards!
Business Response
Date: 09/20/2022
Greeting from Amazon Services,

I understand the seller had questions about the status of their account registration and documentation verification.

To maintain a trusted marketplace for buyers and sellers, we might ask sellers to submit additional documentation verifying their identity or business before we approve a registration to sell on Amazon.

The seller can see the registration status at: https://sellercentral.amazon.com/hz/approvalrequest/registration

Our review process is proprietary, and we are unable to disclose specific reasons why their registration to sell on Amazon was denied.

Here are help pages for reference:

Seller Identity Verification
https://sellercentral.amazon.com/gp/help/GQRP483PDN88Q3M9

Countries accepted for seller registration
https://sellercentral.amazon.com/gp/help/200405020

In order to investigate further the seller must contact Selling Partner-Support.

Contact Us
https://sellercentral.amazon.com/cu/contact-us
Customer Answer
Date: 09/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to restore my Amazon seller account. They blocked me because they found a connection with the blocked account. I recognized the account because I used to be involved in business with the account. I later sold the company and the business and have nothing to do with it. I provided all the necessary documents (Business transfer agreement), but Amazon still refuses to restore my account. Moreover, they themselves said to provide these documents. I also contacted the owner of the account and he provided AFFIDAVIT with notarized signature. And even this they do not accept. It feels like there are people sitting there who don't understand anything at all about the documents we provided them with. I don't know what to write and how to prove that we are not involved in the business we sold. Help me please!
Business Response
Date: 10/07/2022
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 7th Oct 2022.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau, This is ************, the owner of the Amazon Seller account, Molinka . I need assistance in reaching Amazon for the status of my fund's disbursement. Last 3 August 2022, I received an email stating that my funds are now available for disbursement after 5 business days but as of this moment, the funds amounting to Ten thousand one hundred ninety-five dollars and sixty-six cents ($10159.66) are not yet reflected on my account.I am grateful to the Amazon team for reviewing my account and granting the funds disbursement that I requested previously. I am writing this letter to follow up on the timeline for when I am able to receive my funds. Thank you for the time to read my request and hoping that you can help me reach Amazon to resolve my issue. Sincerely yours, ************
Business Response
Date: 10/15/2022
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 15 October, 2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 10/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************

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