Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,616 total complaints in the last 3 years.
21,954 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Seller Performance Team,I understand that my selling account has been found related to another account that violated Amazon rules. The name of the related store is Only High Quality. Please take into consideration that I've never run a second Amazon selling account. I precisely learned Amazon rules and knew that one seller could create only one account. I don't know the related account or its owner. I investigated the situation to identify the related account. I asked all my workers, friends, family members. However, they don't know the related account. I don't understand how the connection with the related account could arise. Please, be informed that I've never shared the information of my seller account with anyone. I am the only person who has access to the email, phone number, credit card, bank account number connected to the account.I have also carefully reviewed all my User Permissions on the account and physical addresses where we operate our account. Only my team has access to the account, and they don't have the registered account that we've been linked to. Please, review my case once again. I know that many Amazon sellers got suspended for this reason recently. I believe my account was suspended by automatic mistake. Sincerely,*************
Business Response
Date: 09/16/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on September 16, 2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:09/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Id ******************* I return something faulty and its still in transit for more then 7 days. Why is taking too long for a refund to process
Business Response
Date: 09/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund on your returned order.

After the carrier/locker/AmazonCampus/HUB receives your item, it can take up to two weeks for us to receive and process your return. Certain items can take up to 30 days. We typically process returns within 7 days after the carrier delivers the item to our ************** as indicated in the screenshot you have shared with us. When we complete processing your return, we issue a refund to the selected payment method.

However if you don't hear from our ************** within ************************************************************************************************************************************* on the account (the one you have contacted us from for this query is not linked to the account where you have placed this order) so we can find out what happened and help you further.

For more information, you may visit this link for returns and refunds timeline.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an order and it did not come as stated I tried to resolve but it took too long for other issue and I do not have time to speak with ill trained people whom are wasting my time I need the items to d=be sent right away
Business Response
Date: 09/16/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the replacement for the order that did not arrive and says delivered. I'm sorry for the inconvenience caused.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had nothing but issues with Amazon lately, first toy I received was broken then I didnt have it for a gift that I had hoped. Then deodorant I ordered for first time came late then I didnt have it which I really needed it.So those happened back to back THEN Amazon decided to take my name and my grams address and start sending me mail! Not okay! I have shipped packages to her house in her name but to send me mail about prime video etc is not okay to take someones name and a different address and start sending junk mail. Not at all happy about this.On Friday September 9th I did a chat help and I was very clear and detailed about the situation. Then Amazon employee ***** said I understand you want to deactivate one address from your account that is not what I said. I wanted them to fix their marketing and make sure they removed my name with my grams address so that doesnt happen again and not to send spam mail. But I wanted my name with wrong address deleted. Its not like that in my account. He couldnt understand that so I asked for a supervisor then Terra Amazon leadership saids I've passed your message on to the appropriate department in our company for consideration. Um no theres nothing to consider. Amazon is putting my name with wrong address its to be fixed. I dont give Amazon permission to use my name with my grams address she was rude and unprofessional and far from helpful. I wasted my time. Then I send an email to corporate and Lhes K responds and saids Im sorry to hear that your grandmother received Amazon marketing materials in the mail, and I appreciate you informing us. At this point Im angry because they dont get my name with my grams address its pretty clear English so why someone cant read that and reply accurately and solve it is beyond my understanding. Lhes was the worst customer service person Ive ever spoken to the fact she couldnt comprehend and respond accurately blew my mind and shes in corporate office? How?
Business Response
Date: 09/20/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the unsolicited mailers being sent to your address. We regret the inconvenience and aggravation caused,

While we understand your concern, we have passed on to the request to the correct team for action and are not in a position to offer any further information at this point.

Our Executive Customer Escalations team has looked into the issue and has shared the same response earlier.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-6619928-0593828, I purchased dog food on 09/12. Item was delivered by **** on 09/14. I sent in pictures of shipping label and item as requested by Amazon. I was then sent an email stating I did not receive the item and due to amazon's policy that a refund would not be issued. I contacted and spent over an hour with chat and on the phone with no resolution. Can someone please contact me to resolve this. Thanks
Business Response
Date: 09/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the dog food order.

I've checked on this and I see a refund was successfully issued on your account for this item back to your original payment method on Sept 14. This should reflect back within 3-5 business days. Email confirmation sent on Wednesday, September 14, 2022 at 2:36 PM (PDT)

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned a gift item over 2 months ago, after many attempts and multiple escalations to get the refund (multiple approvals - statements I would get it) I never got the refund to my gift credit like i was told. This is a gift item, which i triggered the return so the return should credit me and not notify the original purchaser. They are now saying they credited the original purchaser but won't tell me who it was so i can verify the refund took place. Then it's awkward to ask them to respond the 270 they originally did on a gift.
Business Response
Date: 09/20/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned gift order. I'm sorry for the inconvenience caused.

Upon checking on it, I see our team have added $270.63 gift card balance on your account from where you have initiated that gift return.

The balance is also partially used on your account on Sept 15 when you placed two other orders.

You can view your balance and activity here:

https://www.amazon.com/pv/balance/

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased items totaling $226.99, on Saturday, September 10, 2022. My credit card was charged twice for one transaction. I am seeking a refund, and when I spoke to Amazon representative today, I was treated rudely, and the rep made it seem as though it was not a problem. My account was charged two times, and earlier I was told when I chatted with them that I would receive a promotion of $50 for my trouble. Today that was not the case. I should receive my money back and receive something for my inconvenience. This is the second time this has happened to me from Amazon. The first time I accepted what was told to me, this time I want to be compensated for my inconvenience.
Business Response
Date: 09/16/2022
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the unknown charge on your statement.

We were unable to locate the charge in your account. The statement you've provided does not have any charge ID either. We request you to write us back with the charge ID, so that we can investigate on this further.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

https://www.amazon.com/bill

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 09/25/2022
113-4247605-4303436 the amazon order number. the other document is the double charge from my bank.
Business Response
Date: 10/09/2022
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding your credit card being charged twice for one transaction.

Upon checking I see that we have charged you only once for the order and I've verified that all the other charges have been cancelled. When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased an 2 pair of earrings and did not received the earrings and called in to get a replacement of BOTh I received one NOT BOTH and it was damaged and I sent t** back. I called back to et them know I do not want the other pair and want a credit but after being on the phone for an hour each time over a 20 dollar order. Nothing was accomplished I was told I would get a 10 dollar credit for inconvenience but nothing nd yet still nothing has been done I just want a refund point blank period. I don't have the merchandise and when the order was replaced it was not done correctly nadn the item was damaged and i just don't want to deal with the nonsense and never do business with this vendor
Business Response
Date: 09/16/2022
Hello ******,

I am ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the replacement for the order that did not arrive and the One arrived isn't correct.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:
https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged a pre-authorization fee after the item was paid for in full I have contacted Amazon for over 4 hours trying to resolve this all they do is run me around in circles make me feel stupid and insult my intelligence I've asked very politely over and over and over to be reimbursed they have overdrawn my checking account and I still do not have my money that is rightfully mine
Business Response
Date: 09/16/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We only charged you once for your order.

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Please provide us the screenshot of the statement where the overdraft fee is mentioned so that I can check with the concerned team and help you regarding the same.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:09/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I have been filing appeals to Amazon since the deactivation of my account on August 27, 2022, with no probable cause, this account under the email of ********************************* was opened recently March of this year and has not received any complaints, negative feedback, and or any claims from our recent customers. We are as per Amazon allegedly Dropshipping and violating Amazons Seller Policies and Seller Code of Conduct. Our first appeal was sent on August 29, 2022, and got denied, we followed up on September 2, 2022, and September 12, 2022, sending our Plan of Action and appeal but was denied even though we showed documents supporting our claim that the store was recently new and opened with no other reports and or complaints of what was alleged Dropshipping of the item, it seems to us that this was a mistake ad Amazon does not show any proof why and how it was flagged as aforementioned violation wherein our store in fact have no volume of sales and history shows no complaints from our customers. I believe in order for us to suspend one's store and to deny a business is to have any concrete evidence or proof for the allegations. Amazon does not provide details about its investigation methods and that's why we don't know how they come up with such violations when we only sold 7 units since our store opened, again with no complaints from our buyers. https://sellercentral.amazon.com/help/hub/reference/G1801 https://sellercentral.amazon.com/help/hub/reference/G201808410 Clearly, we have not breached any of the policies as there were no complaints against us for the seller code of conduct in which we mislead buyers, and no Dropsipping policy was violated too, hope our account gets reviewed accordingly and reactivated. Sincerely,*****************************
Business Response
Date: 09/15/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller has been in violation of our Code of Conduct policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on August 27, 2022. We notified the seller of this decision by email on that day.

Sincerely,
Amazon.com

Customer Answer
Date: 09/19/2022

Complaint: 18024714

Complaint: 18024714

Dear BBB & Amazon Performance Team,

I am rejecting this response because I believe we have not violated the Seller code of conduct, we have been truthful with our business, services and products to our buyers. We reviewed your policies and none of them under "Selling Policies and Seller Code of Conduct" that we have breached, intentional or unintentional. Our response to the following each allegations are addressed below.

I understand that all sellers are expected to adhere to the following policies when listing products on Amazon. This policy requires that sellers act fairly and honestly on Amazon to ensure a safe buying and selling experience. All sellers must:

*Provide accurate information to Amazon and our customers at all times

(1. We have been accurate with our listings in Amazon's platform and none of our products receives any kind of complaints, negative feedback or A-Z claim from our buyers, again we just started and if the account gets reviewed deeply further, no claims/complaints have been filed against us and to our listings.)

*Act fairly and not misuse Amazons features or services.

(2. We are thankful for the opportunity that we were allowed to sell in Amazon's platform in a short time until our account gets suspended, I have never used Amazon's features and services to my own interests, we act fairly both for the business and customers so we may last in this kind of business, we don't and never supported any fraudulent activity.)

*Not attempt to damage or abuse another Seller, their listings or ratings

(3. We have no record and have never been reported for any sellers abuse and damage, no other listings and ratings were manipulated from another fellow sellers. )

*Not attempt to influence customers ratings, feedback, and reviews

(4. As you can see we have never received any kind of feedback yet and or ratings so this is truly unfair that we have violated such policy.)

*Not send unsolicited or inappropriate communications.

(5. We only had 1 buyer message and it was been forwarded already showing our transparent and honest communication )

*Not contact customers except through Buyer-Seller Messaging

(6. We had 7 units ordered since we started selling in Amazon and we have never used any kind of communication to our buyers outside of Amazon messaging portal.)

*Not attempt to circumvent the Amazon sales process.

(7. We have never deceived or attempted to commit fraud to our sales process from the time we recently opened our account.)

*Not operate more than one selling account on Amazon without a legitimate business need.

(8. This is our only selling account and only store for Amazon.)

*Not engage in conduct that violates price fixing laws.

(9. No, we have never been engage to any price fixing scheme.)

Please review and reactivate our account so we may continue to sell, our store just started and we hope that you give us a chance to show you that we do abide and will follow any Amazons updated policies, rules and or laws in selling on its platform. We find it unfair that our account was deactivated, knowing we have done nothing wrong and the account just started selling and new. We will greatly appreciate if it will be reactivated and or corrected.

Sincerely,
*****************************

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