Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,651 total complaints in the last 3 years.
22,070 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/16/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 15, 2021I *************************** unknowingly was charged by Amazon prime the amount of $15.13, up until August totaling $166.43 of 2022. I had tried several times to cancel my subscription by a phone call With never a resolution and yet I continued to be charged. My last phone call was in July and I spoke with someone at Amazon prime and I was told that they would refund my money for the last two months. Well that never happened I was charged again in August I would like a total refund of my money as I had never consented neither in writing or online to an Amazon prime membership. This is deceptive and fraudulent. Thank you for addressing this matter.
Business Response
Date: 09/18/2022
Hello ********,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint about the issue with your prime membership. I'm sorry for the inconvenience you've faced.

Upon checking I see that Prime benefits were used for some of the months. Hence I've issued the refund totaling $170 for 13 months Prime subscription where no prime benefits were used. You'll see the refund on your card statement in the next 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently I switched from ******* to Amazon since I liked their deals and Amazon Prime better than *******s. So I purchased Prime and placed some orders. Everything was going smooth until I decided to get two laptops for me and my wife. Right after I placed them amazon put my acc on hold asking for my BANK STATEMENT. Honestly I didnt want to share such private information with amazon but then my wife talked me into submitting the statement as she totally trusts Amazon. Plus we already paid for Prime and some of the orders I placed havent arrived yet. Its been more than a week since I submitted my statement multiple times and Amazon keeps rejecting it saying that they couldnt verify ownership. I rechecked my Chase Statement multiple times, called the bank to make sure thats the statement Im supposed to submit. I made sure all the details such as 4 digits of account number and 4 digits of debit card number are visible. My name and street address are also clearly visible. Honestly I dont know what they want from me. I would quit Amazon with no regrets since you guys are just getting on my nerves right now. But I paid for my Prime membership. So please whether lift the hold from my account or refund me for prime subscription As I said earlier, Im quite sure I submitted everything correctly. If theres a possibility, we can go over my statement on the phone with my bank representative on the line so you can be sure Im the owner of the card being used! Thank you. I am submitting the statement and other documents that could verify the ownership of the payment method to this complaint
Business Response
Date: 09/25/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 25/9/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:09/16/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my Amazon buyer account at **************** closed on July 4th for the reason of too many returns. Unfortunately this flag seemed to have affected my bank as well, as my Chase account was closed soon after. I had bought some shirts in different sizes and a tie for a trip I was going to take, but ended up not needing them, so I decided to return them. I went to an Amazon fresh store in ******, **, where the customer returns service associate helped me out with returning the items. I also had graduation gowns that were continuously the wrong size, and I had to return them so I could receive the right size in time for my graduation. These returns were processed on June 20. I understand the volume of returns, as I have a long history of using Amazon and order frequently, but I would like to say I have had a good history and relationship with Amazon before this, and I have never attempted to commit any fraudulent activity. I understand the need to ban and close accounts that seem suspicious, but I wanted to provide some context to prove that I am not committing any fraud or scams. In the future, I will refrain from returns like such, and I am hoping to appeal the decision and at the very least discuss with an associate possible solutions.
Business Response
Date: 09/25/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on September 25, 2022.

Sincerely,

Rupsa
Amazon.com
Initial Complaint
Date:09/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to file a formal compliant. On Sept 9, 2022 ORDER # ***-0448758-5296263 was placed. The Amazon website gave me an option for the 6 month financing, which I selected. However, Amazon did not honor this, and charged the full amount to my charge card.On Sept 14, 2022 ORDER # ***-2537051-7420235 was placed. AGAIN, the Amazon website gave me the option of the 6 month financing , which I selected. I then contacted customer service and they said they saw on there end that this was indeed set up. However, AGAIN Amazon did not honor this, and charged the full amount to my charge card.I want this matter resolved. It is FRAUD to Amazon customers. You offer the 6 month financing, but switch to full amount charged to credit card.
Business Response
Date: 09/28/2022
Hello *****,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the 6 months installment.

I apologize for the inconvenience that you've experienced in this case.

I've checked the two orders listed and see that there is no indication that these are installment orders. Unfortunately, we do not have the ability to change it to installment once the order has been placed. You may return the items for a refund and reorder the items again and select the preferred installment option available at checkout.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 09/29/2022

Complaint: 18036422

I am rejecting this response because: Amazon has still failed to understand this situation. I have already throw away the boxes, and I am using these items. I do not plan on returning. I am 71 and on a fixed income. I selected the 6 month payment plan on both items. However Amazon charged my credit card for the full amount. This put a hardship on me. Now, I will have to pay interest rates on my credit card until this is paid off. This was a bait and switch scam, which REALLY surprised me, coming from Amazon.

Sincerely,

***********************
Initial Complaint
Date:09/16/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've instructed Amazon on several occasions to cease all contact with me for the purposes of recruiting. However, Amazon's recruiters continue to reach out and bother me about employment. I want this to stop once and for all. I have no desire whatsoever to work for this company, yet they cannot seem to leave me alone.
Business Response
Date: 09/19/2022
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the contact from Amazon for the purposes of recruiting.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share any emails shared or screenshots pertaining to the issue for research as well. We look forward to hearing from you soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 10/04/2022

Complaint: 18036427

Amazon contacted me directly via email, which was not authorized. Secondly, they claimed they fixed the issue but I'm still being contacted by their recruiters without authorization.

Sincerely,

*************************
Business Response
Date: 10/12/2022
Hello ******,

I'm Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear about the issue about the hiring and employment related contacts.

We would like to investigate and to help you resolve this. While we need more information to investigate further, we request you to please share any information on how the team is contacting, is it either on calls, E-Mails or text messages. If you could share us more details on the email address of recruiter or screenshots of employment emails, it would help us work on it.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
*****
Initial Complaint
Date:09/16/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, We kindly ask you to froward Plan of Action in the attached document to Amazon.com.PLEASE, NOTE: Our supplier had NO rights to sell these items to us and we had no rights to resell these ones on Amazon.com, accordingly. It follows that invoices and receipts from our supplier for above mentioned items were fabricated by him and are invalid, accordingly. For this reason we have NOT attached any documents like invoices, authorization letter, licensing agreement to this POA.Sincerely,Ventura Entertainment
Business Response
Date: 09/20/2022
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Item received was damaged and was found after assembling it. It was a sofa and came in a box that cannot be put together to return item back. Reached out to Amazon and they refused to refund until item is sent back but *** carrier refused to take the item. I am in a catch 22 situation and not sure what to do.
Business Response
Date: 10/09/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order has been refunded on Septmber 22, 2022. You may want to dispose the item. You will not be charged for not returning the item.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards with Amazon items received as gifts which were returned for refund through Amazon ***************** Its been 4 weeks but no refund has been issued even though items have been received by Amazon. Multiple follow-*** and reps have been telling different story. On mentioning about filing compliant with BBB, one of the rep ***** said, do whatever you want. Another rep mentioned that refund is processed but not yet.
Business Response
Date: 09/17/2022
Hello ***************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the return of items from the order #***-8944408-8550639 and we're sorry for the inconvenience you've had.

We request you to wait for 30 days for the date of delivery for the return to be processed. Occasionally a return can take longer to process and this is why we request you to wait. If you do not receive the refund after 30 days, please write us back and we'll look into this further. We cannot expedite the refund process in this occasion.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After ordering six to seven orders on my account with my credit card in the Amazon lockers for pickup, they closed my account without refunding my money. I desperately needed those pickups, and I don't know what to do without these last minute moving in supplies.
Business Response
Date: 09/18/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 18 September, 2022.

Sincerely,

******
Amazon.com
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using Amazon for more than 8 years, with Prime actvated for most of the time. It is my only account. Recenly Amazon banned my account for email saying that my account is associated with another banned account. My appeal to unban got rejected and they wouldn't provide any explanation for the case. They claim to unban some of my account features of I am still unable to login. I also got account balances and have no way to request a refund.I am a loyal customer who has been using ********************** for most of my shopping needs. Because my account got banned I cannot check my order numbers, but I'm sure I have 200+ orders on record. Banning my account is causing me life conveniences. I do not agree with the reason of "associate with other closed account" as this is my only account. I have been moving my address 3 times but all of the receivers are me with my account name on it. I also got a few friend address on my acocunt. Primarily, I buy items to myself and one of my best friend.
Business Response
Date: 09/17/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 17 September 2022.

Sincerely,

Rupsa
Amazon.com
Customer Answer
Date: 09/18/2022

Complaint: 18035022

I am rejecting this response because:

Amazon cannot stay consistent for the reason of account closure.

They are also not having a phone line to talk directly to the department instead of letting "specialists" send templated replies which they use identical wording to everyone facing the same problem.

Specific description in the attachment. Please read.

Sincerely,

*******************

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