Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,652 total complaints in the last 3 years.
22,070 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sends an email to update payment for my prime benefits. In the email it states $6.99 click to update payment. It then charges me $14.99. I contact them am told itll be refunded, wasnt issued refund. I again contact them bc i was charged another $14 that i didn't use. Refund was not requested when I was told it had been. Now have been issued a refund but i have to wait 3-5 days. And the second $14 charge over **** my account.Amazon charges what they want to and then contacting customer service your told one thing but another is done.
Business Response
Date: 09/18/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the card that needed to be updated to retain your Prime membership and have looked onto the issue in detail. The last charge has been refunded in full.

The discounted Prime membership was declined which caused it to go on hold and then cancelled. When you revised the card and restarted the Prime, the regular monthly Prime was charged.

You would need to sign up for the discounted Prime all over.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The bed frame ordered from Amazon was missing screws and is uneven when assembled based on the instructions. Although I was able to buy a similar style s**** at ******, I still do not have a way to deal with the frame being uneven.When I attempt to reach out to Amazon, the only option is mail back the item without any way to contact the seller. Unless they are also reimbursing me the time to take it apart again, package, & ship, this should not be the only option. Additionally, the only way I found a phone number was via ******* since Amazon does not want you to contact them. Their online chat is only automated and provided zero assistance beyond creating frustration I also should not have to use BBB, because a company refuses to create a system to fix simple issues
Business Response
Date: 09/17/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue you have shared with the quality of Order ID: *******************. We regret the inconvenience caused.

We have limited options in this case, and a return label has already been issued on the order. In this case, you do have the option of trying to reach the manufacturer for spareparts and warranty assistance.

We also appreciate your feedback on the product and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Once the item is returned within the return window, a full refund would be issued.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/22/2022

Complaint: 18034355

I am rejecting this response because: Amazon is giving a false sense of how they are actually handling the situation.

I would like to share part of the response that I actually received from Amazon, "I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response."

While Amazon is trying to sound like they did everything that they could, they actually responded with zero info about the seller to contact them and as you can read, ***** stated that they would ignore any future responses.

Sincerely,

*****************************
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon's two-factor authentication system requires access to my US phone number. However, I am US military stationed overseas. I currently cannot log in to my account, because it requires login verification via a text message to a US number. I have spent hours chatting with customer service, and they are unable to resolve my issue. They have also attempted to call my ******* number, and their agents are unable to hear me. This has been a colossal waste of time, and it is unbelievable that Amazon is unable to resolve this issue via successful international phone calls or a process that allows me to verify my account outside access to a US phone number.
Business Response
Date: 09/22/2022
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue you've had logging into your account.

I've checked with our account specialist team and they've confirmed the two-step verification service is disabled on this account.

If you still face issues logging into the account, it may be related to other issues. In this case, we request you to call our specialist team for further troubleshooting.

The team is available, between 3:00 a.m. and 8:30 p.m. PST. Please call our customer service team in this time window and request them to connect you to our account change team.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i returned two items.ORDER # ***-4779391-8657865 i scheduled a return pick up for both items through amazon / via *** september 1 st ..the courier said they would be dropping off a shipping label on the 2nd of september. they advised me they might just be giving me one label for both items.since they were going to the same adress.they dropped off the label. i packaged items for pick up. they did not arrive on the third to pick up the package. i requested a new pick up. they said they would come the next day on the fourth, i taped both packages together. and put the the one label on the items. it was picked up the next day, i have not received any updates. for my retiurn shipping on my amazon acct, i contacted amazon tonbight. they said the packages were never picked up.i chcecked the tracking # from the mailing label used on the return and its status said failed delivery returning back to sender. the trackking number is 1Z9758R12633930150
Business Response
Date: 09/17/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding this return of the order.

I can see the carrier has not updated any tracking on this order through the tracking# you have provided hence the refund is getting delayed.

When this happens, we give the carrier maximum of 30 days to deliver and update the tracking for us to get this checked and processed. I request you to please wait until Oct 3rd to get the updates. If you do not hear back, please get back to us, we'll be happy to help you further.

If you have any other questions, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been in contact with Amazon multiple times. They were supposed to cancel my order after it was not delivered on time. This was a present for someone and it was not delivered on time for the party so I had to purchase one in a store for the party. Ive received notice it was delivered yesterday it was not. I spoke with someone yesterday and they said to speak to someone today by 8 pm and refund would be processed. Id like a copy of my phone call. Id like a photo of where the item was left it would be a huge box and Im sure Id see it. Im not making a police report that is process and I dont have time to do that. This is amazons issue. I am upset that no one understands my issue. Im also upset that the rep I was chatting to closed the chat while I was still writing in trying to ask questions. That was extremely rude and unprofessional. This order was supposed to be canceled after the promised delivery date was not fulfilled. But instead Ive got notice it was delivered late but I did not receive. Id like a full refund asap.
Business Response
Date: 09/17/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you have not received the order and it is updated as delivered on tracking.

I see there is no photo provided by the *** carrier who delivered this order. I understand you would like a refund however at this point, we are unable to issue the refund without the police report requested through email on Thursday, September 15, 2022 at 8:35 PM (PDT). I understand this is inconvenient to go through this hassle and I apologize that.

Our team will need these reports to make sure a necessary action can be taken. I kindly request you to please share the requested details by replying to that email, once it is received, our team will look into it and help you further.

I appreciate your understanding and cooperation on this matter.

If you have any other questions, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/17/2022

Complaint: 18034095

I am rejecting this response because:
First off my order was supposed to be canceled because the promised delivery date was not honeyed and I no longer needed the item it was not canceled that is an Amazon issue. I randomly got notice it was delivered I got home it was not delivered. Thats an Amazon issue. I work ALOT. And I do not have time to go to the police station because Amazon did not cancel my order as they said they would. Please refund my money or I will take this further. This is not fair or right. You should of canceled my order.

Sincerely,

*****************************
Initial Complaint
Date:09/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account ****************** got banned leaving reviews, as it shows:"We apologize but Amazon has noticed some unusualreviewing activity on this account. As a result, all reviews submitted bythis account have been removed and this account will no longer be ****** contribute reviews and other content on Amazon. If you would like tolearn more, please see our community guidelines. To contact us aboutthis decision, please email [email protected]."I've tried every possible contacting method to Amazon. At first I tried sending emails to the provided address, but got no response. Meantime I tried contacting with the online customerserivce agents, what I was told was the same statment : sending email to that address. I think I've shown enough tolerance and patience toAmazon, but what I receive is the disrespect and arrogrance from Amazon. I wish BBB can help me solve the situation, thank you.
Business Response
Date: 09/17/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the restrictions for the reviews and other contents on the account and I'm sorry for the inconvenience caused.

I've checked on it and I can see that the team have re-checked on the decision after you have submitted the appeal however after reviewing it thoroughly the team have come to the same conclusion. We will not be able to restore this account's ability to contribute with Community content.

Why is this happening?
Customer reviews and ratings are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews and ratings that are in violation of our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for any of the following reasons ::

-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

To learn more about this policy, go to "Community Guidelines":
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

An email was sent on Friday, September 16, 2022 at 8:06 AM (PDT) to your registered email id after your appeal was received with the details.

We are unable to share additional information about this decision.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/15/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account ***************** got banned leaving reviews since Aug, as it shows:"We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [email protected]."I've tried every possible contacting method to Amazon. At first I tried sending emails to the provided address. I've sent over 30 emails since Aug, but got no response. Meantime I tried contacting with the online customer serivce agents, what I was told was the same statment : sending email to that address. I think I've shown enough tolerance and patience to Amazon, but what I receive is the disrespect and arrogrance from Amazon. I wish BBB can help me solve the situation, thank you.
Business Response
Date: 09/17/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the restrictions for the reviews and other contents on the account and I'm sorry for the inconvenience caused.

I've checked on it and I can see that the team have re-checked on the decision after you have submitted the appeal however after reviewing it thoroughly the team have come to the same conclusion. We will not be able to restore this account's ability to contribute with Community content.

Why is this happening?
Customer reviews and ratings are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews and ratings that are in violation of our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for any of the following reasons ::

-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

To learn more about this policy, go to "Community Guidelines":
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

An email was sent on Friday, September 16, 2022 at 7:25 AM (PDT) to your registered email id after your appeal was received with the details.

We are unable to share additional information about this decision.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon DSP is losing potential employee! I had a interview today at a *************** in my area (*********** arrived about 10 minutes early and went inside to find where I supposed to be. A man met me by the name of ****!! **** asked me what was I here for I let him know that I was here for a interview. He took me in to the back where there were 2 other gentleman sitting. I sat in the chair and **** begin to talk about the job and the other things that they do. I asked him about switching position to dispatch; he gave me information about that! When I asked about the drug testing; **** explained that part too! As he was explaining I sat back in my chair and was listening. As I am looking at him talking he just stopped in the middle of the conversation and said Do you have a attitude? I was shocked and surprised that he said that! I said No I dont have a attitude ! After that he said If you have a nasty attitude you can I was still sitting back in the chair and I said No sir I dont have a attitude what did I say? I looked at the other two gentleman that were there and was shocked! He said a few more things to me and I was feeling like it was directed to me! As I sat up in the chair **** said to me Ok your interview is over right now! I was shocked and upset that I was told that and I didnt have any type of attitude. As I was leaving the building the other two gentleman followed behind me!! Once outside I asked the two gentleman what happened? What did I do wrong? They both said I didnt see anything wrong he was already upset about something! As we are standing outside! **** came outside to talk to the two gentleman and said the interview wasnt over you two just her! One of the guys said No thanks because you were very disrespectful to her and the other guy said No thanks I dont want to work for you! **** was standing there very upset and said you dont even know this woman and walked away! I got in to my car and left!!
Business Response
Date: 09/17/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm terribly sorry for the bad experience you had with our delivery center in Norfolk. This is definitely not what we expected to have happened. I've reported this to our team right away to make sure this checked and investigated for a necessary action.

We at Amazon not only want to delight our customers but also want to give a great experience to our employees and the applicants interested in joining us and I feel bad about hearing this incident. Rest assured, your feedback is noted and shared with the right people for an action.

I hope you will consider this as an isolated situation and apply for other multiple opportunities to join and work with us. You can explore the available vacancies through this link.

https://hiring.amazon.com/

If you have any other questions, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called about a cancellation order that Amazon charged my wifes account and after 5 days still hadn't refunded her. She asked me to check as to why her account had been charged on a cancellation and 5 days later it was not refunded. I called several times (three hours so for as I type this complaint) I spoke with a so called supervisor who I explained my issue with and told me my only way to file a complaint was via email. I advised her that I wanted to speak with someone else. she proceeded to start her closing speech while I asked her to not to hang up on me and she disconnected the call. I called back and spoke with another supervisor and while i played the recording he disconnected the call. Here I am calling for a fifth time tonight after almost 4 hours (which i wont get reembursed) trying to get a resolution or an apology from. I have recordings.
Business Response
Date: 09/17/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are referring to the charge towards the order for "Apres nail Gel-XTM Kit | Professional Kit | Starter Kit with pH Bonder, Non-Acidic Gel Primer....".

I've checked the order and see that we have only authorized the payment of $97.41 on September 10, 2022 but the authorization was cancelled on September 13, 2022 after the order is cancelled. This is not a charge.

Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

We look forward to seeing you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Once my account was resolved, I started making purchases and leaving reviews for the product usually that I purchased during my account hold period and recent purchases ( maybe reviewed all of them at the same) Yes I did a lot of purchases because of my trip to ***** where I bought some gift and other necessary items. There are some items where it has multiple starring options but I don't have the option right about it. For example a picture puzzle it asked about durability and sturdiness. So I left the review just as good for kid's activity along with the parents. I really don't understand what community standards I violated, I received an email that they restricted the account and that I violated the community standards and I can not review the item. This kind of issue happened before with amazon where I contacted them multiple times no one responded. My issue was resolved only I contacted the better business bureau. I really could not understand what I did, they did not give either an explanation or warning about this at all. And did not violate any that I am aware of, Knowing that Amazon will not respond to my communication through the email they provided, I am again going through the BBB to resolve the issue. multiple attempts to contact them to understand. I am looking for that business to contact me and explain why, when, and how I violated the things that they mentioned. This business just does things and when We ask for the reason they refer to the pages where there is no real explanation. The present business decision does really not matter to me but I want an explanation from the business, instead of just giving the link where I see I did not see any part violated. I am requesting Business to reconsider their decision and have better communication when these kinds of things happens in the future to gain the trust of consumers.
Business Response
Date: 09/20/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the reviews and I'm sorry for the inconvenience caused.

Upon checking with our team, we have investigated the issue and concluded the reviews were correctly suppressed with the restrictions for adding new reviews as per our policy. The team isn't able to reverse the decision and we are unable to share any additional insight and investigation method or any other details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/20/2022

Complaint: 18033579

I am rejecting this response because:
Hi there
Thank you for your response email quickly. I do understand you have restrictions, however, because of your frequent incorrect communications causing me inconvenience, you guys sent an email about restrictions then again says it's done by mistake we removed it, so I am not really sure what's going on within my account and I am in dilemma to make any purchases. I prefer not to do any purchases on amazon as the first choice I will take my business somewhere else. Thanks for your patience. These are the following emails I got. You guys without telling the reason, How Could I correct if I do any mistakes, so there is no way this sounds fair to me.

Sincerely,

**************************

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