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Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

    • Amazon.com

      1600 Worldwide Blvd Hebron, KY 41048-8640

    Customer Complaints Summary

    • 58,649 total complaints in the last 3 years.
    • 22,070 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 25, 2022 I purchased items online through Amazon. Once I received the item and the contractor was ready to lay the flooring, we noticed there was vapor placed down and I would not need the items. I went to the *** store at ************************************************************************. **************. The (3) items were shipped July 14, 2022. They arrived at Amazon on July 18, 2022 at 6pm on shipping dock, per *** at ********************************************************* claims they dont have the packages and did not want tracking numbers, in order to, look for packages that arrived at your facility. Im at a stand still since the cost was over $300.00. I informed them that they all arrived together and it doesnt seem to matter to them. They want to send email etc.. to verify me and all. Trust me I dont think anyone else ordered the exact items as I did.

      Customer Answer

      Date: 07/26/2022

      The order number for complaint # ********
      Is 113-8062437-8284235. 

      They have refunded 4 rolls out of 10. I dont understand, since there are (5) rolls in each bundle taped together???

      Customer Answer

      Date: 07/29/2022

       
      Complaint: 17596118

      I am rejecting this response because:

      I received a email from Amazon, and Im forwarding my reply. They still owe me for 6 rolls of floor vapor foam.  I should not have  be going through this nonsense.  They have returned product to which, they owe the complete refund. 

      I can guarantee I will never purchase from Amazon again. 

      Begin forwarded message:
      From: ************************** <**********************>
      Date: July 29, 2022 at 10:15:00 AM EDT
      To: [email protected]
      Subject: Re: Your Amazon.com Inquiry - BBB Complaint ID # ********
      The ****** is for the shipping cost which should have been free per Amazon supervisor. 

      I am still owed for 6 rolls of film and until Im paid we will continue with the BBB.  First, when I called numerous  time to correct this your company kept lying to me. 

      They stated the items were not returned but when I phoned headquarters they let me know time and drop off. 

      I still need refund for 6 rolls of foam. Again, ****** had nothing to do with my order, that is totally different. Please refund my money that I paid for with my credit card and have the invoice.  

      **************

       

      Business Response

      Date: 07/29/2022

      Hello ******,

      I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I'm sorry for the trouble you had with the order.

      I've checked and see that your order was refunded in parts as follows. If you see any discrepancy, please let me know and I will help you.

      Thursday, July 21, 2022 at 5:28 AM (PDT) $138.76

      Thursday, July 21, 2022 at 5:28 AM (PDT) $34.69

      Tuesday, July 19, 2022 at 6:06 AM (PDT) $72.18

      Thursday, July 14, 2022 at 8:24 AM (PDT) $106.77
      -------------------------------------------------------------------
      Total Refunds: $352.40
      -------------------------------------------------------------------

      All of the "******* ******************* 100 sq. ft., 28 ft. x 43 in. x 2.5 mm Premium 2-in-1 Underlayment for Laminate and Engineered Wood Floors" arrived damaged.

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      We look forward to see you soon.

      Regards,
      Praveen M
      Amazon.com. 
      http://www.amazon.com

      Customer Answer

      Date: 08/02/2022

      I still have not heard back from Amazon, they are trying to say the $106.00 is part of the order and it is not. This is a refund from ***** Amazon supervisor, I was not supposed to pay for return shipping.  So he refunded that part, nothing to do with the ****** order charged on my cc for said items that were returned. Im owed for 6 rolls of vapor foam. And the aggravation Ive gone through to get my money. My money!!!

      **************

      Business Response

      Date: 08/06/2022

      Hello ******,

      Thank you for your reply.

      Unfortunately we didn't receive the rest of the rolls. Please check with the carrier if you have returned so that they can help you.

      We look forward to see you soon.

      Regards,

      Praveen M
      Amazon.com
      http://www.amazon.com

      Customer Answer

      Date: 08/20/2022

      I did reply and stated that I had been reimbursed my funds spent on products. Thank you for your help. 

      *************

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