Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  
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  Amazon.com

  410 Terry Ave N Seattle, WA 98109-5210

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are literally making me feel like I've lost my mind. I bought a couple items that were on sale from Amazon and I choose the try before you buy option. When the items were delivered and ready to purchase or return they charged me the full price instead of the sale price that I originally bought it for. I remember saying how the full price was way too much and I would never buy them for that as I couldn't afford them at the time. When I tried to contact them about it they told me it was weird and they were speaking with their manager. For 3 hours I was on the phone just for them to tell me there is nothing I can do about it unless I have proof. Lol proof what? I never expected any of this to happen so unfortunately I didn't take screenshots, horrible idea on my part but I've been a prime member for years and never expected this. The only thing I can do is pay more money to return my items that possibly might not get accepted and re buy them when they go on sale again? That just seems crazy to me how they want me to go through all that when I just want to pay the sale price I was offered without them telling me I'm lying or there is nothing they can do about it. I've also checked all my emails and funny thing is there are no price or anything in any of it. They told me they weren't on sale but they were looking at the sales now and not the date I bought them. I know for a fact they were on sale I would never have bought them full price.

  Business Response

  Date: 07/25/2022

  Hello Kevaughn,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  While we have forwarded the feedback to the concerned team to investigate and take appropriate action, I would like to confirm that the resolution provided by our customer service department is correct. I would request you to please return the item back to us for a full refund.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com. 
  http://www.amazon.com
  
  

  Customer Answer

  Date: 07/28/2022

  
  Complaint: 17595567
  
  I am rejecting this response because:
  Why do I have to return my items that were on sale because I was charged full price? This just seems crazy why do I have to go through all this? I simply just want the prices I was offered this doesn't make sense. I'll have to pay for shipping and spend even more money. I've never heard of this type of response. Oh I'm sorry you didn't get the sale price that was offered just send it back for a full refund and buy it again when it's on sale? Can we please just correct the price I was offered and not have to spend more money I don't have because of your guys mess up?
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered items on July 8th I then returned them to Amazon. It was four chairs totalling 360. Amazon received the items july 18th and wont give me my money back. I have tracking info and have called multiple times being told to just wait

  Business Response

  Date: 08/24/2022

  Hello,
  
  I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with the Order ID: *******************. Upon reviewing the order details, I see that the full refund of $360.00 was issued on the order. I see that the refund was issued in 2 parts.
  
  For your reference, I am adding the refund details below:
  
  Sunday, August 14, 2022 at 8:43 AM (PDT)$180.00
  Saturday, August 6, 2022 at 6:53 PM (PDT)$180.00
  
  You can view details of the completed refund on your Amazon.com account:
  http://www.amazon.com/gp/css/summary/edit.html?orderID=111-3246828-9360254
  
  
  I hope this information helps. We look forward to seeing you again soon.
  
  Regards,
  
  Mahesh. *****
  Amazon.com
  http://www.amazon.com
  
  

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 17th, 2022 I opened an Amazon business account and paid $192.43 for my annual membership. I made my first order shortly after for a box resizing tool to use for the business.My account was subsequently locked and I received a message saying my payment method could not be verified and I would need to send in documentation. I did so - multiple times - sending in my statement, credit card number, and anything else that was requested. I have called customer service multiple times and was told that a special team that only responds via email would reach out. They never did.Every time I email the original support email, I get a generic response from Amazon just re-requesting the same documentation. When I send it in again, there is never a response.The account is under login "sethbizmail.com" - ******************* as the owner.

  Business Response

  Date: 10/21/2022

  Hello,

  
  We have reviewed the customers buyer account and require more information to complete our review.

  
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2022-10-21.

  
  Sincerely,

  
  ********
  Amazon.com

  ==========

  Customer Answer

  Date: 10/23/2022

   
  Complaint: 17599313
  
  I am rejecting this response because: there was no resolution. Just another boilerplate template asking for the same information that I have already provided. There was no reinstatement of my account.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/12/2022

  Hello,
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/11/2022 confirming account reinstatement.
  Sincerely,
  ***
  Amazon.com

  Customer Answer

  Date: 11/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do believe, however, that the 8 months of Prime Membership that I was unable to use should have been refunded - which was not done - as I was unable to use my account during this time. Thank you BBB for your assistance, this would not have been completed by the business otherwise.
  
  Sincerely,
  
  *******************