Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,606 total complaints in the last 3 years.
22,044 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1st complaint order # ***-8296538-4993855 is i bought a bed from them it didn't meet my standards so i tried to return it, they would never comevpick it up 5 times i waited on them to show up and never showed. They wouldn't allow me to drop it off or I would have to psy the shipping. Thst being said they ended up giving me a $100 off to keep it, then i sold it to a client drove 3hrs to install it anc find out it was missing the side and footboard rails. They wouldn't do anything about it, theu didn't give me $100 bc of missing parts it was bc color wasn't right. Thst being said is i have to purchase client new bed on my expense bc amazon wouldn't stand behind there products. 2nd issue Order # ***-7691325-3085024 is i have consistently received the wrong items most recent i ordered a ivory rug 9x12 the sent a blue rug. But instead of sending me out the right rug i have to return the one they sent wrong abd repurchase the right rug and want to wait weeks to refund me the money for the wrong rug they sent, this has been a constant issue with them and I have talked to numerous people and know one wants to help. It is truly wrong when its there mistakes for sending the wrong items.
Business Response
Date: 10/14/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with refunds on order # ***-8296538-4993855 and return on refund issue on Order ID: *******************, and have reviewed the issue in detail.

Regarding the order # ***-8296538-4993855, a refund was issued on Wednesday, June 15, 2022. Regarding the Order ID: *******************, a full refund was issued on Sunday, October 9, 2022.

Please note the item(s) need to be returned and confirmed by our processing center before the refund can be issued.

You should see the refunds in 3-5 days of issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase using my Amazon credit card, which ultimately was returned. I received an email the same day saying that I would receive a $31.89 credit back to my card. When I received my latest statement this was not the case. When inquiring regarding the credit, I was told that It was applied to a gift card. And I said I do not want a gift card. ***** said that I do not have an option. And I replied, I most certainly do. And I want my refund to be returned to my original way that I made the purchase.I also, brought to his attention that this is not an isolated request, this has happened on numerous occasions and it needs to stop. And you are not just going to bully me into excepting a gift card so that I have to purchase something else. Instead of crediting my Credit card. And when ***** still insisting that I have to except the gift card. I told him that I would have to take another avenue. And this is why I am contacting you.Thank you,***************************
Business Response
Date: 09/22/2022
Hello,

We have denied the customers request for a refund as the dispute raised on this order has been accepted by amazon. Issued GC refund has been invalidated and dispute on this order was accepted so customer could avail a CC refund.
Customer may reach out to their card issuer and request this refund.

Sincerely,

******
Amazon.com
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi BBB,I need your help regarding the status of my seller account. My account was suspended by Amazon due to Drop Shipping Violation. I didn't receive a warning and Amazon suddenly deactivated it.I submitted a Plan of Action but was still rejected by the Seller Performance Team. Please help me to find out from Amazon what other documents are needed to reinstate my account.My funds are on hold and Amazon will not release them until my seller account is suspended. I have also resubmitted a new POA to Amazon but the system-generated response is still the same.I have employees who depend on me for their wages. I need to reactivate my account so I can continue to help my employees and I will make sure to continue and follow all Amazon policies and seller agreements.We understand that selling on Amazon is a privilege and we strive strives to provide the best service to Amazon customers. We kindly request to have our selling account restored so we can continue to ship all of our products to Amazon FBA. Sincerely, *********************** Destiny One Store
Business Response
Date: 10/07/2022
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,

Amazon.com Seller Performance
Initial Complaint
Date:09/16/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill from amazon stating a package would be delivered with bill.of $459.99. I called the number that was on the statement. When I told them I did not make a. Order from them. The man that was talking to me said they couldn't cancelle. the order. When I told him to close my account he hung up on me. I recalled the number and he hung up on me again. Now there is no answer.
Business Response
Date: 09/18/2022
Hello ***********************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon checking, I see that there are no orders in the account and no email wasn't sent from our end.

The email you received wasn't from Amazon.com. For your protection, do not respond to it, and do not open any attachments or click any links it contains.

If you receive a suspicious email, you can report it by following the guidelines from our Help page: https://www.amazon.com/gp/help/customer/display.html/?nodeId=****************

If you responded to the email or visited a linked website but didn't provide any personal information (such as your login or password), your Amazon.com account information should still be safe. However, if you did respond or if you visited a forged website and entered your Amazon.com login and password (or any other personal information), we recommend that you update your Amazon.com password immediately by going to Your Account (https://www.amazon.com/your-account) and selecting "Login & Security." If you provided financial information, you may want to contact your bank or credit card provider.

We also recommend running anti-virus or anti-malware software whenever you receive a suspicious email, especially if you opened an attachment or visited a website that was linked in the email.

To learn more about ways to protect yourself from phishing, go to our Help pages:

https://www.amazon.com/phish

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/27/2022
v
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The review function of my amazon account ***************** got blocked by Amazon team for no reason, and Amazon refuse to restore my account. So I decide to cancel my prime membership and get the remaining prime fee back. My membership expires in Dec, so I just need the remaining fee back. **** Amazon still refuse my request. I wish BBB could help me to get my fee back, thank you!
Business Response
Date: 09/18/2022
Hello ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the prime refund issue.

I've checked and see that this is an old subscription and the previous representative has refunded the eligible refund amount for the subscription.

I'm sorry, we'll not be able to refund the remaining amount in this case.

If there was any alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09/15/2022 I received order number 113-0619510-3777800. It had 3 NMN Pro Complete supplements and a Stain Removal solution. The stain remover was all over the package. I am not sure why a company would put a cleaning agent (a poison), with a supplement (edible) together. I contacted Amazon multiple times and was sent to different people. I simply requested a return slip so that I could send these back, and get a new set. Finally, I was told to send an email with pictures of the mess. I did so, and was told since the item is non-returnable, I will have to go through the credit card company to a chargeback. This is sad. Again, I was sent poison with an edible supplement. These items should have never shipped together. Since they did, and the stain removal solution was everywhere, I should have no issues doing an exchange.
Business Response
Date: 10/19/2022
Hello *****************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your issue with the order #***-0619510-3777800

Up on checking, I see that our team has issued a refund of $4.24 to your payment card on September 16, 2022 for the stain remover. As informed by our specialist team we're unable issue a refund for the other item.

Further, I also see that you've disputed the charge with the card issuer. In this case, our team will communicate with your bank.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/19/2022
This complaint was filed on 09/16/2022, and over a month later you respond. Not only did you respond a month later, but you did not even address the problem. That is why I did a charge back with Discover for over $300.00, the amount of the *** supplements. You packed 3 *** Supplements with a poison (cleaner). It spilled and I requested to send them back and have a new one sent. You refused, so I did the BBB complaint, and a charge back with Discover Credit Card.
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on august 31st i placed an order with amazon 112268-13275347437 we noticed are amazon echo was not working unplugged to reboot, then i checked my amazon account put my email ****************** it says no email exists, even though i got an email to my ****************** with my order confirmation # i chatted with several supervisers was transferred several times was suppose to get a call back within 24 to 48 hours never got a call back called 4 seperate occasions over a week and a half most recent time i asked about sending proof of my idenity, never got form for that. even have the email of the person who changed my account which i never approved the email is ********************* thats listed under my name i have no idea who or what email this is. i cannot access my history i want to return the products i bought on aug 31st order # ***************** $***** i cannot access my past orders or use my amazon prime but they still want to charge me monthly for account i cant use because amazon lost my account i also have a gift card payment of $25 on my account which i cannot access i have a $100 promotional credit for a gift somebody sent us from hickory farms that order # ***-87969874708212 which i cannot access how can amazon say no account exists for ****************** but send me a confirmation order # to that exact email amazon says doesnt exist i can provide scan of my drivers licence i have proof from amazon they sent me a confirmation for my order in the meantime we ceated an account using my cell # im going to dispute the ***** charge from august 31st on my credit card because im unable to return because amazon messed up my account
Business Response
Date: 09/28/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 28/9/2022.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 09/28/2022

Complaint: 18035370

I am rejecting this response because:im still not able to get in account, amazon sent me a one time passcode i put that in that did not get me into my account well at least it doesnt say ************** doesnt exist anymore. now its saying password is incorrect i tried changing password it keeps coming back to a 2 step verifcation process which we never set up we dont have app on computer for 2 step verifcation, i even check **** the box that says do not use otp on this device. and it has to be the ************** that was on my account the day aug 31st thats are original account we had for many years because on about sept 2nd my son thought he would help us out he set up another account using ******************but did not realize thats not gouing to give us history or other info associated with original ****************** account so we deleteed that one, also one of my complaints was i was not able to return product bought on 8/31 *** the last two days has tried to pick up something left a stcker on my door bought i dont know what *** is picking uip did amazon arange a return for my order on 8/31, if so they never emailed me this info or its not in bbb response

Sincerely,

*****************
Business Response
Date: 10/06/2022
Hello Jema,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

I see that you have already placed an order recently. I would like to know if your issue still exists so that I can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/06/2022

Complaint: 18035370

I am rejecting this response because:
i still cannot get into my amazon ****************** THAT WAS ACTIVE AUGUST 31ST IN THE AFTERNOON WHEN I PLACED AN ORDER THAT DAY THAT EVEING YOU LET ANOTHER EMAIL CHANGE MY ACCOUNT WITHOUT ARE PERMISSION IT HAS TO BE EMAIL ****************** THAT WAS ACTIVE ON AUGUST 31SAT IN AFTERNOON NBEFORE AMAZON ILLEAGALLY CHANGED ARE EMAIL TO ANOTHER ACCOUNT I HAD A $100 PROMOTIONAL CREDIT ON ****************** ACCOUNT THJAT WAS ACTIVE AUGUST 31ST ALSO HAD 25 GIFT CARD I NEED MY ORIGINAL ****************** ACCOUNT I SUGGEST AMAZON REREAD THE COMPLAINT ALSO CANNOT AC CESS AMAZON PRIME BECAUSE I CANT GET INTO MY ORIGINAL ****************** I WILL GIVE AMAZON ONE MORE CGHANCE TO FIX THIS AMAZON PLEASE REREAD THE COMPLAINT MY NEXT STEP IS A SUIT IN SMALL CLAIMS COURT
Sincerely,

*****************
Business Response
Date: 10/19/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 19/10/2022.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com

Customer Answer
Date: 10/24/2022

Complaint: 18035370

I am rejecting this response because: i followed steps unfornutality this only gets me into the new ****************** account which we created to use in the meantime until my original ****************** account is restored i specifically said it has to be ****************** used for order on august 31st and prior I HAVE A $100 PROMOTIONAL CREDIT ON THIS ACCOUNT AND A $25 AMAZON GIFT CARD AND WE HAD AMAZON PRIME WITH A SNAP ACCOUNT DISCOUNT ALSO NOT ABLE TO ACCESS THIS DISCOUNTED PRIME ACCOUNT I ALSO HYAVE PRODUCTS I BOUGHT THAT HAVE EXTENDED WARRENTYS TIED TO MY CREDIT CARD, BUT PRODUCT WAS BOUGHT ON AMAZON WHICH IS WHERE THE RECEIPT IS SO ITS VERY IMPORTANT TO GET MY PURCHASE HISTORY AMAZON WITH ALL THERE **************** FEATURES SOMEHOW LET ARE ACCOUNT BE CHANGED TO A DIFFERENT EMAIL WITHOUT ARE ********* NO WE DID NOT GET AN EMAIL CONFIRMING CHANGE

Sincerely,

*****************
Business Response
Date: 11/15/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 11/15/22.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Customer Answer
Date: 12/02/2022
yes amazon did finally restore my original email account however as i asked for in desired resolutions was to have a promotional credit of $100 restored to my account. but this was not done,as they even stated in one of there responses. one of the things amazon was going to do was restore any promo balance it was not. several weeks before are account was hacked do to amazon changing are email which i did not request. we got a gift from a relative order #***-87969874708212 ***********************; ******************************************************* it was a hickery farms cheese set, some of the cheeses where opened almost like they exploded in box from heat exposure. we called amazon they told us they would put a $100 credit on my account as a promotional credit, also they said because it was a food product not to send it back not to return it, i did call amazon several days ago about this, the custermer service rep said they where not able to process the request he had tried system would not let him do it, they transferred my in to another **** saying they would be sending me an email response, we have not received one also they never restored a $25 amazon gift card that was also on my acciount be it got hacked
Business Response
Date: 12/15/2022
Hello ****,

I'm sorry for the issue you had with the order.

I've issued $100.00 Promotional certificate as promised to your account. which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.
For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

Please let BBB know if your issue is resolved.

If you need any further assistance, please feel free to contact us.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Customer Answer
Date: 01/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/4 and 4/12, I had 9 orders ordered from Amazon.com. The first 4 orders are apple watch, which I paid $319.99 each. I split the payment with $317.25 amzon gift card and paid the rest with credit card, which was $2.74. Amazon confisicated the gift card and charge the full amount to my credit card instead. The next 5 orders are apple airpod. Each of them cost *****. I split the payment with $98 amazon gift card and the rest on my credit card($1.98).Again, they confiscated my amazon gift card and charged the balance to my credit card. So in totall, i had the loss of $1759 and this is what amazon owes me.The next following week, they closed my account. I tried so many times and spent hours and hours for months on the phone to talk to them and have them unlock account and resolve the issue. They did not cooperate and said their account special team had the final say and they can do nothing about it. I tried emailing them my bank statement and bills etc. Nothing worked. They just ignored me as if nothing happened. They just simply stole the money i bought the gift card and do not want to resolve this issue at all. The tracking number for each transaction and the associated accounts are listed below:*************************************** ************************************** *************************************** *************************************** **************************************** **************************************** **************************************** **************************************** ****************************************
Business Response
Date: 01/13/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the information that you have shared with us on your orders in detail and have looked into the matter. We will not be able to issue any refunds at this time.

The charges on the orders you shared were disputed by the bank and we have returned the funds to them. I would recommend you reach the bank on the dispute status.

In case you have specific refunds pertaining to a refund, please write back from the related email of the account with specific information about the order that was placed on that account.

If the usage of an account or gift card balance is found to be in violation of terms and conditions of use, your gift card balance can be voided. I share the link to the help pages for reference.
***********************************************************************************************************************************************************************

If you believe there is any error, please appeal the issue by replying to the email sent to you from the relevant account regarding the subject.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/26/2023
Hello,

I just realized that i will have to post a response to this.

I am not sure where i can post this, but below is the response from me.

In short, the case is NOT resolved. I have successfully disputed 7 out of 9 transactions from Amazon.com. However, two transactions did not get disputed back to me. And these two transaction, i need Amazon to refund me.

These two transaction are
order number 112-1785583-6596236, I have applied $317.25 amazon gift card towards this order, and this is the amount that is needed to be refunded to me.
114-7929500-3921806, i have applied $88 amazon gift card towards this order and this is the amount that is needed to be refunded to me.

Amazon refused to return the fund to my card issue upon dispute with the two transactions above. They need to refund me these funds.

If you can help me get this response to them, that would be great.

Best,
*************************

Business Response
Date: 01/31/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the orders and amounts you have shared with us. We will not be able to issue any further refunds on this account or issue.

The accounts related to the orders in question have been closed due to the violations of terms and conditions of use of the Amazon website. In this case, we will not be able to issue any refunds or transfer balance owing on the gift card balance on the account.

I share a link to the help pages for reference.
***********************************************************************************************************************************************************************

"We reserve the right, without notice to you, to void Gift Cards (including as a component of your Amazon.com Balance) without a refund, suspend or terminate customer accounts, suspend or terminate the ability to use our services, cancel or limit orders, and bill alternative forms of payment if we suspect that a Gift Card is obtained, used, or applied to an Amazon.com account (or your Amazon.com Balance is applied to a purchase) fraudulently, unlawfully, or otherwise in violation of these terms and conditions."

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/03/2023

Complaint: 18036852

I am rejecting this response because:
Amazon simply refused to refund me the money they fraudulently charged from me and refused to release even the reason why they did it.
I have listed the specific transactions they need to refund me. And in this latest response, they did not even bother to look into it or even read my message. They just copy and paste the previous response. That is some serious degree of lack of moral in business practice.
They simply say we decided to not refund you and we will not respond further. That is not acceptable. I am willing to pursue legal route at this point.

Sincerely,

*************************
Initial Complaint
Date:09/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They state that I made two different payments on my account, which I DID NOT. I paid my balance off and they charged me twice. They refuse to return my money electronically to me. They state it has to be done through paper. I should not have to wait 3-4 weeks for my money that they stole from me.
Business Response
Date: 09/27/2022
Hello ***********************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm so sorry for the inconvenience you've faced.

Upon checking, we didn't find any AWS account under the email address mentioned on the complaint.You can file the case directly with AWS, please follow the below steps :

How to create a case (has an AWS account): https://docs.aws.amazon.com/awssupport/latest/user/case-management.html

No AWS Account Support Form: https://support.aws.amazon.com/#/contacts/aws-account-support

How to locate an unknown charge: https://aws.amazon.com/premiumsupport/knowledge-center/charges-from-unknown-account/

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order placed for a Mattress Aug 30th, Mattress delivered Sept 2. This was mattress in a box. After inflating the mattress - it turned out to be defective ( did not inflate to 12 inches and very hard).Requested Refund from AMAZON. Refund approved, once returned, *** label given. Multiple time I called and chatted to tell them, I cannot compress the mattress back in to the box hence *** label not helpful ( *** will not be able to pick up an OPEN mattress.No response for Mattress expect " we will send your request to a different ****** Meanwhile I m stuck w the mattress. No website description on how to return an open mattress. For ref. AMAZON order # Order# ***-6415663-1728231
Customer Answer
Date: 09/19/2022
To whom it may concern.

Sir/maam;

I have received a refund ( desired outcome) on behalf of the listed complaint.

I no longer wish to pursue this case further.

Your prompt response and actions are much appreciated

V/r,

P. Sagar

Business Response
Date: 09/19/2022
Hello *****,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I'm so sorry for the inconvenience you've faced with Signature Design by ****************** 12 Inch Plush Hybrid Mattress.

I've issued the refund of $310.29 to your original payment method as an one time exception. You'll see the refund of $159.88 in your Amazon gift card balance and and $150.41 on your card statement in the next 3-5 business days. There's no need to return the item for us to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap

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