Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,600 total complaints in the last 3 years.
22,021 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon (******). My account was deactivated due to related to SDS CA seller account. The real owner of SDS CA seller account is *************************. He was my business partner from August 2019 to November 2020. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I and my corporation have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with SDS CA account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my corporations reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you can see from the attached documents, I created partnership with ************************* on August 14, 2019 (see Partnership Agreement). On November 6, 2020 I notified ************************* about termination of our partnership (see Termination Letter). According to Partnership Agreement, I was obliged to notify ************************* in advance 3 days before the partnership termination. On November 9, 2020 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my corporation, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Amazon's actions are in violation of the Amazon Services Business Solutions Agreement. Therefore, I request Amazon Support to review my Plan of Action, documents that I attached, and reinstate my account.
Business Response
Date: 09/20/2022
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 09/17/2022.

Thanks, Amazon.com
Seller Performance
Initial Complaint
Date:09/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon.com order #***-4364627-3789860 shipped 08.29.22 and I still haven't got it. *** tracking number 1Z0927RX4268761212 08/30/2022 17:30 The package was damaged in transit. We will notify the sender with details.08/30/2022 17:45 Returning to Sender. The package was refused by the receiver and will be returned to the sender. ******, **, ************* 08/31/2022 12:35 Returned Returned to sender. ******, **, ** Amazon support said the order was delivered to me and I should contact my freight forwarder, also I have to take screenshots of dashboard, where it will be seen that the package has not been received by freight forwarder and email to [email protected] (these screenshots are attached) . I did it a few days ago, but I never got a response. Refund time is running out and I never got any response.
Business Response
Date: 09/18/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that this order is a freight forwarder and we'll not be able to take any action on it from our end.

I would request you to contact the freight forwarder for further help.

If there was any alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/19/2022

Complaint: 18039239

I am rejecting this response because:
Why ask for screenshots, not answer emails, if you can't help anyway? Terrible support.

Sincerely,

***********************
Initial Complaint
Date:09/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I WAS ISSUED A REFUND ON THE WRONG ****. I RETURNED **** ORDER NUMBER 114-0209276-9581845 Stand Steady Clamp-On Keyboard Tray with Drawer THE COST OF THE **** $96.29.**** WAS SENT BACK IN A BOX THAT WAS ISSUED FROM AMAZON PRIME FROM A PREVIOUS ORDER!i INFORMED AMAZON THAT I WAS SENDING IT BACK IN THIS BOX AND THEY INFORMED ME *** WILL ISSUE ME A SHIPPING LABEL FOR THIS BOX AND THAT IS ALL THAT IS NEEDED. I RECEIVED A REFUND IN THE AMOUNT OF $29.06 FOR **** ORDER NUMBER 114-3384917-7217019 Furinno *********** ******** Side Table... I NEVER REQUESTED AND NEVER SENT BACK THIS SIDE TABLE.I CALLED CUSTOMER SERVICE AND IN THE **** OF FOUR HOURS TRYING TO GET THIS RESOLVED I WAS LIED TO BY CUSTOMER ******************** REPS **** ****** ******** THEY PROMISED ME THAT THEY "WOULD TAKE CARE OF THE MATTER RIGHT AWAY AND FOR ME NOT TO WORRY" AND THEN EVENTUALLY HANGING UP ON ME.AMAZON CONTINIOUSLY MAKES MISTAKES ON MY ACCOUNT AND THIS IS THE LAST TIME. i REQUESTED FOR A FULL REFUND ON ALL MY S***CRIPTIONS INCLUDING MY PRIME MEMBERSHIP. i WILL NO LONGER HAVE BUSINNESS WITH AMAZON. THEY NEED TO REFUND ME THE $96.29 BACK TO MY CREDIT CARD AND THEY CAN TAKE BACK THE $29.06 AMAZON GIFT CARD. i HAVE NO USE FOR ANY AMAZON GIFT CARD I REFUSE TO HAVE ANY BUSINESS ASSOCIATION WITH AMAZON PRIME. I PLAN ON CANCELLING MY ACCOUNT AFTER THIS MATTER IS RESOLVED
Business Response
Date: 09/18/2022
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order return and refund.

I've checked and see that the refund for Order ID: ******************* has been processed to the original payment method which was used and it is not possible to revert the amount to the card.

Regarding the Order ID: *******************, I see that the return order was delivered at the returns center on Sep 16, 2022 and the refund will be processed automatically by the system and we'll not be able to take any action on it from our end as of now.

I would request you to wait for the refund.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/23/2022

Complaint: 18039235

I am rejecting this response because:
MY ORIGINAL PAYMENT WAS PURCHASED FROM MY CREDIT CARD WHICH FROM YOUR EXPLANATAION I SHOULD HAVE BEEN ISSUED THE CORRECT AMOUNT FROM MY CREDIT CARD FROM ORDER NUMBER 114-0209276-9581845 Stand Steady Clamp-On Keyboard Tray with Drawer THE COST OF THE **** $96.29 IT IS UNACCEPTABLE FOR A BUSINESS ESPECIALLY OF THE STATUE OF AMAZON TO NOT EVEN REFUND THE CUSTOMER IN A FAIR AMOUNT OF TIME WHAT IS DUE TO THE CUSTOMER. COMPLETELY UNACCEPTABLE TO INFORM ME THAT "THEY" ARE NOT THE CORRECT DEPARTMENT FOR THE REFUND. I AM IN CONTACT WITH AMAZON. THEY ACT EXPTREMELLY CAVILAIR. THEY JUST USE EXCUSE AFTER EXCUSE WHEN THIS IS CLEARLY THEIR MISTAKE.
AMAZON JUST LOST A CUSTOMER. I WILL NEVER ORDER ANYTHING FROM AMAZON. PLEASE HAVE THEM CANCEL ALL MY SUBSCRIPTIONS, AND PRIME MEMBERSHIPS.
****
Initial Complaint
Date:09/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had Amazon photos for almost 10 years and in that time its worked great and even more important if I ever had an issue I am mediately got a response from technical support to resolve it. I presently have an issue unlike any Ive had in the 10 years in that my videos will not upload using cellular data. This changed only within the past three weeks, Four weeks ago videos were uploading with cellular data. In the past three weeks Ive reached out to customer service multiple times and the issue is not really been resolved which is why Im writing you. Not only has the issue not been resolved but the level of customer service that I have gotten has been like that old saying a broken record. I keep being told that I need to call so I do and when I call the people who receive the calls either dont know what Amazon Photos is or need to transfer me to Amazon Photos and then once transferred to Amazon Photos the customer representative doesnt know how to resolve the issue. Twice the tickets been written by these representatives for a technical support person to contact me and within the past two weeks no one from technical support has contacted me. So when I write customer support and ask them why nobody has attended to my ticket they tell me that I need to call customer support. And the cycle continues and Im tired of the cycle which is why Im reaching out here. I invite you and encourage you to study the chain of messages that Ive been getting that have been useless and not helpful. My desired settlement is I just want somebody to tell me how to fix this. I have multiple supporting documents but your office should have access to them as well again I dont want somebody from customer support to contact me I want somebody from technical support to contact me which in the old days was easy to get somebody but now its been weeks and two tickets and no one has contacted me
Business Response
Date: 09/28/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I thank you for reaching out to let us know of the issue with the connectivity and appreciate your feedback. We sincerely regret the issue and have engaged our specialists to identify the issue.

They have recognized and fixed this issue. You should be able to upload over cellular data in our next release iOS 8.10.0. I request you to look for the latest update and try again.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/17/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have, on several occasions, contacted Amazon via chat and via email at ****@amazon.com to complain and get help for chronic issues with deliveries. Unless delivered by **** about 1/3 of my packages do not arrive. I spend hours placing the order, hours looking at the houses near me and entering neighboring condo buildings looking for my items, then spend more time on the phone or chatting with Amazon reps. Today alone, I spent 3 hours on a grocery delivery that was delivered to somewhere else. Amazon will not make the drivers fix their mistakes, they just offer a refund and tell you to place another order, wait another 2+ hours as well. It is absolutely chronic and Amazon and their drivers are not delivering what they promised with their Prime Membership. I pay $16+ a month for 2 hour deliveries, next day or same day deliveries - all sent via Amazon drivers, not **** and at least 30% of the deliveries never arrive at my door. I have complained to NO END. I sent a letter last week about chronic missed deliveries (I get charged either way, the refund comes 4 days later which is VERY inconvenient!). I sent another letter today IN DETAIL about the chronic deliveries and I get a response from someone saying that I've already requested a refund. Yes I want a refund for groceries you gave away to someone else that I paid for! No that is not what the email was about. I want a resolution. I am an extremely busy individual and I order online to SAVE time not spend hours dealing with lazy, incompetent delivery people.Because I pay for a Prime Membership that includes these deliveries and because these deliveries are chronically missed, I want all the money I have paid to Amazon for Prime Membership - for the ENTIRE time I've been a member, refunded. This is absolutely grounds for a class action lawsuit. My neighbors have the SAME EXACT EXPERIENCE. Amazon is charging for a service they do not provide.
Business Response
Date: 10/14/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the deliveries on your account and have reviewed the account in detail. I am not able to locate the orders you were referring to from the past contacts with us and from the text of the complaint.

I would request you to share specific order numbers so we are able to review the matter. As an alternative, you could choose an alternative delivery address that works for you like an Amazon Locker.

We do not have an option to offer adjustments or waivers for Prime. You can cancel your Amazon Prime membership and receive a refund of the membership fee if you or your registered guests haven't used the membership benefits. To cancel your membership, please visit the membership cancellation page to check eligibility and for options: https://www.amazon.com/mc

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18039088

I am rejecting this response because: all Amazon has to do is look back by searching my email address to see how many times I've emailed them over deliveries not arriving. I have spent HOURS and HOURS already and now they want me to go back and tell them AGAIN about all the missed deliveries? There have been at least 100 and I am not taking the time to do that. THIS MORNING ANOTHER MISSED DELIVERY. THIS PAST WEEK ANOTHER. This happens regularly. Amazon does not fix the issue, doesn't compensate me in any way for all the time I've spent due to their lack of ability to just deliver items. Not to mention, they charge me, and I have to wait for a refund then place another order. In this response, Amazon tells me to cancel my membership?! I spend over $10,000 annually and they just don't care. No other company I've ever dealt with has given me this much trouble and just completely not cared about it!

Sincerely,

***********************
Initial Complaint
Date:09/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On /08/19/2022 I placed two orders on amazon.com (order # ***-9008103-8883453 for $49.26, and order #***-2490***-6906647 for $21.42) A day or so after placing the orders I realized that I had 2 amazon accounts. 1 with my phone number and 1 with my email address. I called amazon and they advised me to but in an account deletion request to have the account that I was not using deleted (the account in my phone number) I submitted the request and received the confirmation on 08/19/2022. On 08/22/2022 when I was supposes to receive my two orders listed above, I went to check the tracking on the via the link provided in the email but it showed that account was not found. I called Amazon and was informed that the wrong account was deleted and that they could track the order with the order number any longer. The *** advised me to dispute the charges with my bank because he couldn't find the orders do to the account being deleted. I disputed the charges with my bank and was provided two provisional credits for the above mentioned amounts. On 09/15/2022 I received notice from my bank that the dispute was declined because Amazon submitted documents that I authorized the charges and received the items. I was then told by my bank to reach back out to Amazon. Starting on 09/14/2022 until 09/17/2022 I've been trying to deal with Amazon with no success. Ive spoken to many *** and was hung up on multiple times by multiple ***. I was told that they can't do anything for me because they can't find the orders using the order numbers I provided or the transaction IDs that are on my banking statements. I need some assistance in dealing with Amazon because they are not in any way shape or form providing customer service to a life long customer. I have all of the corresponds from amazon, my banking statement where the charges where withdrawn and the dispute detail letters from my banking institution. My bank will also be sending me a copy of the information that amazon provided them.
Business Response
Date: 09/23/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the orders shared and have looked into the shipping and tracking status in detail. We will not be able to issue any refunds as the items were delivered to your address.

The status shows they were delivered on Tuesday, August 23 at 8:10 AM to the correct location on the same shipment.

We advise you to contact ***** if necessary, to pursue this matter further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Money owed, not refunded. Paid additional for expedited shipping on items that did not deliver on time or did not arrive at all.I was not refunded on the expedited shipping charge, even though the expedited service was not provided.They have all the records they need to make this right. They know every order that was charged for expedited shipping, in which the service was not received, so they know how much they need to refund me.
Business Response
Date: 09/17/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry your packages never arrived and you had to contact us.

I've requested a refund for $23.14 and $11.72 to cover the full amount of this shipment, including any shipping costs. You'll see this refund to your card in the next 5 business days.

You can view the status of your refunds in Your Account here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=112-1665518-8583445
https://www.amazon.com/gp/css/summary/edit.html?orderID=112-0035058-8529869

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Further, I've also forwarded the issue to the concerned team so that they can work on future improvements.

I hope this helps! Thanks for choosing Amazon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:09/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account : **************** got blocked from leaving any reviews and all posted reviews got deleted by amazon. The review appeal team sent me an email clarifying I violated the community rule for getting free goods by leaving reviews. They didn't provide any evidence and directly sais I'm a liar, which is extremly humiliating. What I need to point out is that I left reviews because I received the reviewing request email from amazon, which request me to reivew the goods I bought. If Amazon don't want customers leave reviews, then don't send us the phishing emails. And I wish BBB can help me solve this issue, restoring my review function and amazon should give concrete evidence which shows I did violate the community rules. Thank you!
Business Response
Date: 09/18/2022
Hello ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the community review issues.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that the appropriate team had detected unusual review and rating activity associated with this account and we will not restore this account's ability to contribute with Community content.

If there was any alternative, we would have surely helped you further.

Also, we'll not be able to provide any insight regarding the unusual review and activity.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered "******* Backcountry Raw Infused Grain Free Dog Food, Great Plains Red Recipe, Freeze Dried Dog Food - 20 lb. Bag" on 9/13/22 for a total of $$89.26 (price + tax) to be delivered on 9/14 as a Prime member paying monthly for membership was not delivered on 9/14, and now each day, i.e. 9/15, 9/16 the status of my order keep changing to 4:45 pm following 10 pm not be delivered again.And previously available due date when I will be refunded if an order not delivered was removed from Amazon.com - I as I found from ******* (how he presented himself to me) on 9/16 at 9:30pm.He told me that need to "escalate to upper management" that I need to be informed by what day I will be refunded if by that day my order is not delivered.And the delivery is scheduled to be done by amazom.com own delivery service not a 3rd party shipping company.I need delivery by 9/18 otherwise to be refunded so I can order from another dog food supplier without such hassle.
Business Response
Date: 09/18/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you faced with the delivery on your Order ID: ******************* and have reviewed it in detail. We sincerely regret the inconvenience caused due to the unforeseen delay.

The package was requested returned due to the delay, we will not be able to deliver the product. We have requested a full refund on the item, you should see the refund within the next 3-5 business days.

You would see the refund details on your order details page.

We value your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 1, 2022 I ordered a 23 quart induction combatable pressure canner from Amazon sold by LLOWL and they charge my card right away when I ordered it, on **** ***** I received the email from Amazon writing to inform me that my order has been canceled because the seller has left the store sorry for the inconvenience this has caused and so I called them inquired about that ladder and they state the third sent the seller a letter requesting a refund of $79 they told me to wait 48 hours to call them back which is Friday the 16th and I called them back and they are giving me the runaround they do not wanna refund me my money theyre trying to tell me that I was never charged for that item and indeed I was and I can prove it I just want my money back
Business Response
Date: 09/18/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the Order ID: ******************* and have looked into it in detail. I've verified that your order has been canceled and you have not been charged.

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/27/2022

Complaint: 18038414

I am rejecting this response because: Amazon reached out to me and told me that the customer refunded the money on September 13 that I should receive it in 10 business days 10 business days went by and I did not receive it I contacted Amazon back and they keep giving me the runaround as to my refund I still have not gotten they told me that I would get it after 10 days I contacted them back and they said because the consumer canceled the order that I cannot get a refund while I want a file charged and the seller because they took my money and I still dont have the product and I still dont have my money back I just want my money back a refund

Sincerely,

******* Post

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.