Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,600 total complaints in the last 3 years.
- 22,021 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/22/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Amazon,My Customer and Selling accounts were put on hold because of problems with the credit card. When Amazon could not verify the card to the account owner (company), our manager decided to link her personal card and specify her data (card ending in **** (For Amazon only)). There was a discrepancy in the system, which led to the blocking of my accounts. This card does not belong to the company the account is registered to.At the moment we do not have the ability to update the credit card because Amazon restricts us from accessing to the account. We would like to return access to the account to update the charge method on the correct card.I sent them several emails with the manager's card statement showing her information. I also sent the paperwork to the company. I have been trying to solve this problem for about a month now.I am really hoping for your help. I need to regain access to my accounts so I can update the data in them and attach the card belonging to the account holder.Business Response
Date: 01/09/2023
Hello ,
We have reviewed your account and decided that your Selling on Amazon payment account cannot be maintained. If you register any new accounts, we will also decline them.
Your account does not meet the requirements of the "Amazon Services Business Solutions Agreement": ********************************************************************************************************************
Initial Complaint
Date:07/22/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order #***-9794342-2545007. This order was marked as delivered on July 20, 2022.The order was never delivered and amazon requested a police report that was made and sent to amazon, but amazon still not refunding it.Please process the refund as you guys never delivered the order to meBusiness Response
Date: 07/25/2022
Hello ****,
I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint details and I'm sorry to know that you've haven't received your order #***-9794342-2545007. We certainly don't want our valuable customers to experience any kind of inconvenience.
Upon checking with the shipping department, we've found that your package was delivered on July 20, 2022.
Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time.
Please refer to the outlined Conditions of Use, noted under 'Risk of Loss'. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the URL to the police report that shows the following information:
* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.
We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before 45 DAYS AFTER THE DELIVERY DATE and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.
Thank you for your understanding.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Sandhya,
Amazon.com
http://www.amazon.comInitial Complaint
Date:07/22/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
item purchsed from amazon defective. I reached out to the merchant who asked me to return the item for a new one. I did and the merchant never sent me out a new one. Since then I opened a charge back case with my credit card company. The credit card company looked at the case and ruled in my favor to return my money. After that fact Amazon reached out to me asking why I didnt get them involved for some reason. I provided amazon with an explanation and with my return shipping label. I also let them know if the company finally did ship me my product back we could do a new charge. instead of looking into the issue more, or sending my credit card company the correct information, they stated nothing was ever sent back and therefore the charges should stand with my credit card company even though I gave them proof showing the complete opposite. Amazon was caught lying to my credit card company about a $281 product and now they are making me look bad with my credit card company, causing the charge to go back, and jeopardizing my credit line with this group due to their lies. I have since shown my credit card company the proof they are lying and wish for amazon to correct this as well directly with me.Business Response
Date: 08/08/2022
Hello,
We have researched this matter and confirm we need the customer's approval to reprocess the charge for this order. We sent details to their registered email address on 2022-08-08.
Sincerely,
********
Amazon.com
============
Customer Answer
Date: 08/08/2022
Complaint: 17609479
I am rejecting this response because: Amazon has done nothing to acknowledge their illegal actions and or rectify the issue I have asked the representative to call me so that way we may discuss the case in person as it does not appear that they investigated anything.
Sincerely,
*************************Initial Complaint
Date:07/22/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello BBB,I would like to submit a complaint against the Amazon because they are not releasing my money and they processed also refunds on the orders that was purchases since December and the overall cost of refund was more than ***** that should be added on the settlement that are going to send to me instead of holding my funds.Best, Alpha ZingBusiness Response
Date: 07/30/2022
Greetings from Amazon,
The escalation was sent to the Merchant Credit team, they will get in contact with you soon.
Best regards,Customer Answer
Date: 08/02/2022
Complaint: 17607272
I am rejecting this response because: they are not responding on our email and didn't explain why we have some orders purchased January and all of it becomes refunded on June.
Sincerely,
*****************************Business Response
Date: 10/24/2022
Hello *******************************,
We are waiting to hear back from you regarding the balance due on your account. A review of your account shows that you have an unpaid balance of ********* USD in **.
In order to sell on Amazon.com, the balance must be paid on your account.
To pay online in Seller Central, go to the "Reports" tab, select "Payments", and click "Repay Balance":
https://sellercentral.amazon.com/payments/dashboard/index.html
A valid method of payment is required in order to settle any negative balance incurred by your account.
If you need to update the charge method on file in Seller Central, go to "Settings" and select "Account Info":
https://sellercentral.amazon.com/hz/sc/account-information
Then click "Charge Methods" to update your payment information.
To pay by wire transfer or check, please follow the instructions at the bottom of this message and send us an email at [email protected] including the following information:
-- Proof of payment. This could be an image, a document, a credit card statement, or similar payment confirmation.
-- Email address.
-- Payment amount.
-- Reference code. This is not tracking number.
-- Date and time of the payment.
The above details will help us locate your payment.
If your account is currently deactivated, submit your payment information by following the instructions on the Account Health page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_nr
=========================================
To pay by wire transfer, follow the instructions below.
=========================================
Please enter the reference code below into the additional information field of your wire transfer.
Reference code: NSB US A1QTHBAGTI972Y
Account name: Amazon Payments, Inc.
SWIFT: WFBIUS6S
Account number: **********
ABA (routing) number: 121000248
Tax ID: **********
Street address: ***************************************
City: *******
*********
Zip code: 98109
Bank name: ***** Fargo
Bank address: 420 ***************************
City: *************
*********
Zip code: 94104
Phone: **************
=========================================
To pay by check, follow the instructions below.
=========================================
Please include reference code NSB ** A1QTHBAGTI972Y on the front of your check.
Send checks made payable to Amazon Services, LLC to this address:
Amazon Services, LLC
ATTN: TRMS NSB ** A1QTHBAGTI972Y
PO Box 84837
*******, ** 98124Thank you,
Payments Specialist
Amazon.com
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