Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,598 total complaints in the last 3 years.
22,063 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my Amazon Prime subscription on September 21, 2022. I was also assured on September 21, 2022 I would be receiving a refund for the the month of September due to the Rings of Power being sold as a Tolkien adaptation but in actuality being racist child ***********. On September 28th, 2022 instead of receiving a refund i received an unauthorized charge to my credit card for the Amazon Prime subscription I had cancelled a week prior. Upon calling Amazon I was told, again, I would receive a refund in 5 business days for the fraudulent charge they made to my credit card, without my permission or authorization, a week after I cancelled my subscription. I was forced to cancel my subscription a second time, as Amazon had resubscribed to Amazon Prime, without my permission, and charged me for another month.Amazon didnt let me cancel the service a week ago, despite claiming my subscription was cancelled on the phone, didnt give me the refund they promised, and now expect me to believe a second refund for a service I didnt ask for or want will eventually come when the last one did not.I am furious: I paid for a *************************** adaptation and got 10 year old girls in transparent dresses, and the message that all the filthy evil non-Europeans just need to accept their rightful white king to be good people. I was then lied to about my subscription status to have another $11.50 stolen from me. This goes far beyond me wanting an apology, I want my $23 back, and I wont accept twiddling my thumbs and hoping this time the lying, greedy, credit card defrauding, racist, child pornographers actually honour their promises, when their promises obviously mean nothing. I fully intend to take this up with **** the afternoon of September 29th, 2022 if my money has not been returned to me. And I think Amazon should publicly admit to defrauding their customers by lying about their Prime subscription status, as clearly cancelling does nothing.
Business Response
Date: 10/02/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Prime charges and the refund. I apologize for the inconvenience caused.

I've checked on it and I can see that the subscription wasn't successfully cancelled on Sept 21st hence it was renewed on Sept 29 with a charge. It was then later cancelled with a refund on the same date (Sept 29). Email confirmation sent on Thursday, September 29, 2022 at 9:11 PM (PDT). I've refunded the previous charge on your account for $11.49 back to your original payment method making it a total refund for 2 x $11.49 = $22.98. This refund should reflect on your account in 3-5 business days.

I've also shared your feedback and reported the issue to our team to get this checked for necessary action to avoid it happening again in future. I'm sorry again about the hassle you had to go through. We'll continue to work on the improvements to provide a better experience. I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18149474

I am rejecting this response because:
amazon are lying Child Pornographers. I did receive a refund for a charge placed to my credit card Sept 30, Amazon then charged me for October 2 without my permission, IE, fraudulently, the second fraudulent charge in a row. I cancelled my service on Thursday September 21 and have been CHARGED TWICE for Amazons child *********** service after they promised to return my money after admitting they were racist child pornographers. Rings of Power opens with a 10 year old girl in a transparent dress. It is pedophila and I wont pay for it, especially fraudulently. Im about to call Visaa fraud department over the fraudulent charges being placed on my credit card, since you refuse to give me any honest help (again( Ive been charged THREE TIMES IN TWO MONTHS). Amazon are fraudulently trying to trick me by committing credit card fraud.

Sincerely,

*********************
Business Response
Date: 10/09/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund and "Rings of Power" feedback.

I'd like to reconfirm that the refunds are successfully issued on your account back to your original payment method and it should be reflecting by now. If its still not visible, I request you to please contact the card issuing bank.

Regarding the "Rings of Power", I've shared your feedback with our team. I appreciate your time and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Complaint: 18149474

I am rejecting this response because:

Amazon continues to slander me in their media because they made child ***********. I wont be called evil because I read a book theyre not smart enough to understand. They put a 10 year old girl in a transparent dress. They are child pornographers and pedophiles making racist, sexist garbage and I want a public apology for the continued slanderous lies being levelled against ******* Fans by child pornographers. ******* fans are not patently evil. The child pornographers at Amazon are.
Sincerely,

*********************
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The customer service and leadership team have been unhelpful. My Amazon account was locked because they thought there was a fraud purchase. I never received an alert. It was not. I canceled an order because I placed it on the wrong card then placed it again with the correct card. Now all my addresses and payment methods are gone and I cant use prime which I paid for. I have been waiting 4 weeks plus for them to resolve the issue. I paid for my prime account and I cant use it. I have called, messaged, and sent emails to no avail. I just want my account to work again and so I can use my prime account. Please help me gain someones attention who will help to quickly resolve this. I have been on hold for 20 minutes tonight again and never get anyone on the line.
Business Response
Date: 10/19/2022
Hello Ms *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had with your account.

I can confirm that there is no hold on your account associated with the email ID you've mentioned.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18149429

I am rejecting this response because: The account under ********************** is still not working and I paid for a year of prime on it. I still am unable to order.

Sincerely,

***********************************
Business Response
Date: 11/09/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2022-10-17 confirming account reinstatement.
Sincerely,
Customer Answer
Date: 11/10/2022

Complaint: 18149429

I am rejecting this response because: The account is not open and I can't use it. It is the account that has the user id of ***********************

Sincerely,

***********************************
Business Response
Date: 11/18/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2022-10-01.
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-0017080-0847448 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/17/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-0017080-0847448 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Customer Answer
Date: 09/30/2022
***************************,
Business Response
Date: 10/19/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
113-7899278-5078609 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Customer Answer
Date: 09/30/2022
*********************,
Business Response
Date: 10/19/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on10/19/2022.
Sincerely,
***
Amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18149401

I am rejecting this response because: rejects

Sincerely,

*********************,
Initial Complaint
Date:09/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
112-9197305-9329838 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/17/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10/13/2022.

Sincerely,

Amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18149381

I am rejecting this response because: amazon refused

Sincerely,

Ligh Light
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
113-9588852-8798663 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/11/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding your account and order.

I've checked on it and I can see the team have restored the access to your account and you should be able to login to view and place the orders.

Regarding the order# you have provided, I see it was returned to Amazon and a full refund was issued on your account back to your original payment method. If you still like to have the items, I request you to please place a new order.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Beats headphones on the amazon website on September 19, 2022 and the package was never delivered to me. When I went to track the package it said its suppose to arrive September 24th via ***** I contacted **** inquiring about not receiving my package. A representative from **** left a voicemail saying that the package was not mailed out, but when I check on Amazon it says that it was mailed out on September 20,2022. I'm trying to request a refund but there is no way to get a refund. Could you help me get my refund?
Business Response
Date: 10/06/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the issue with the order #***-3022111-6533832.

We've issued a refund of $217.74 to your payment card and this will be processed in 3-5 business days. In case, the product is delivered please return it to avoid further charges.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order # ***-8727668-8347442 on 9/27. I was charged $47.70 from reward points, which covered the order in full. However, as you can see from the screen shot attached, I was also charged $20 from a gift card, which brought the order balance to $-20. I have been calling customer service, but they are not seeing what I am seeing. You can also see from my gift card activity (screen shot 2), that the $20 is pending as charge toward this order even though the order has already been paid in full. I am asking for $20 gift card back as the order was paid in full amount of $47.70 from the reward points.
Business Response
Date: 10/01/2022
Hello Ms ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the order #***-8727668-8347442

Up on checking at our end I see that points of $47.70 was applied for this order. However, I see from your screen shot that the Gift card of $20.00 is reserved for this order. In this case, we request you to wait for the order to be shipped. Once shipped the authorization of the Gift card will be dropped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have paid Amazon.com for advertising over the last 7 months for our product. 1.5 months ago amazon edited our listing and in the process made the product no longer searchable by name. Amazon also placed the item in the the wrong category during the change. Amazon continued to collect advertising money for the product including for views and clicks while the product was unsearchable. Amazon collected the same amount of money while the product was selling 60 copies a month and listed at number one as it charged after the product was no longer searchable stating it received the same views and clicks. The product sales dropped to nearly zero supporting the fact that the product was made unsearchable.We have submitted 20+ Tickets to amazon to have the technical issues addressed and received a correction on the clearly inappropriate billing with no response other than to say the product is searchable by ASIN. That fails to address the fact the product is no longer searchable by name and is still in the incorrect category of PC compatible games while the product is not PC compatible.We also reached out to our amazon launchpad advisers with no help.
Business Response
Date: 10/04/2022
Greetings from Amazon.com Executive ***************

Please note that while we understand the selling partner is facing issues, and we are more than willing to assist, we are unable to take any actions without the relevant information such as ASIN (listing ID facing the issue), reference case ID(s), any screenshots of their advertising dashboard where the charges show, screenshot of the product not displaying by name, etc.

Kindly understand that we need the seller to communicate what their specific issue is for us to be better able to assist them.

When reaching out to our team, the seller needs to provide:

The URL where the problem was
The error message they came across
Screenshots of the current experience versus the intended experience
Any other detail that will help us know where their issue is actively being seen

Please advise the seller of this and have him/her reaching us through [email protected] for further support.

Thank you for your understanding. We hope these recommendations enable our staff to help our sellers more effectively.

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