Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,581 total complaints in the last 3 years.
21,849 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered on August 2022 a surge cruise power strip. When it arrived I received the wrong item. I called Amazon and informed I received the wrong item. It was an rain hat was told to keep it or donate the item. A replacement was sent that item was stolen left downstairs in a public area below the mail boxes. I received that refund. I order another surge cruise power pay for it and pick it up at one of their Amazon box.Amazon today September 29; 2022 withdrew 27. 10 dollars from my credit card. I receive a wrong item and was told by their customer service to keep it out donate the item.
Business Response
Date: 10/01/2022

Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the charge associated with the replacement order # ***-8653401-0937062.

We've issued a refund of $27.20 to your **** card and this will reflect in your statement in 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have included screenshots of the orders in question and of my chat with an Amazon rep who hasn't responded when I asked for clarification. I had pending returns on my account worth about $150 that were set to be sent as gift card balance but my account was closed with a pending order and returns open before I could change it and without account access I'm unable to do that so I'm out $150 and some Amazon account credits which ***** but I just want my money or I will seek legal action. I can't afford to just be out that much money. I was told ******* orders and returns would keep the account from closing but that's not what happened and I had a previous complaint that got closed because apparently I didn't respond yet as you can see by the screenshots i was in contact with a rep who hasn't responded in over a week. Once again the orders numbers are in the screenshots provided please email or call me if you have questions, hoping I don't get ignored this time.
Business Response
Date: 10/11/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Blink security camera system. I discovered that a minor tried to set it up using his email address. When I contact support they offer little to no help about resolving this issue. Now I am unable to setup the cameras because a MINOR registered the module with his email that he no longer has access to. We've attempted to access that email and unfortunately unable to access it. We have spent almost 2 thousand dollars in Blink products and now I am unable to use one system and the support team has not resolved this issue. I have attached screenshots to prove proof of purchase, but I was told that the email attached to the blink account has priority over a purchase.
Business Response
Date: 10/19/2022
Hello *********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've been informed by our blink team that there is an issue with your email ID, for account security reasons we can provide information only when the request comes from the email ID associated with your account. As informed by the blink team, we request the owner of the email ID to contact us, we cannot proceed further unless the owner contacts us.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Did not buy play station gift card for ******
Business Response
Date: 10/06/2022
Hello *************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the order #D01-4044544-1789037 for the "$100 PlayStation Store Gift Card ".

Our team has confirmed the order was placed with trusted credentials and we cannot take any action on this order.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a order totaling ****** for same day delivery between 5-9 around 9:15 I noticed that the carrier was dropping off packages in my area the carrier goes to 49th walnut with one stop from me. Ten minutes goes by the driver is on the expressway heading towards ******** . I reach out like hey its 9:40 my package was suppose to be delivered at 10. But thats gonna happen the carrier is in trainer ** I live in ************ use ****** maps its. Good hour and 45 mins away the rep guaranteed me it would get deliver by 10 . 10 pm rolls around the map stop working its now youre package is late reach out I reach out yet again and the rep guarantee me it be delivered by 10 i tell them its 10:15 est. the carrier is still in trainer they told me it was nothing they can do. But the part that gets me is I now have to wait until the carrier takes my package back to the ware house to get a refund because I cancelled my package because I waited up and the package never showed . Also I cancelled my prime member ship Amazon is the literal worst and it should be shut down from the spoiled food I received from Amazon fresh to this I am completely done I rather drag my feet across hot coals then deal with Amazon again
Business Response
Date: 10/01/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience caused regarding late delivery.

I've shared the feedback with my team to get this checked and avoid it happening again. I can see the order you have mentioned is successfully refunded on your account back to your original payment method. The refund should reflect in 3-5 business days. You will receive an email confirmation once the refund is completed.

I understand late deliveries are disappointing, please be assured, our team will look into it to give you better experience in future. I appreciate your business with us and I'm sorry again for missing the promised delivery.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/01/2022

Complaint: 18149662

I am rejecting this response because:youre reps are very rude and dont help and lets not get on the moldy food I received from Amazon fresh either

Sincerely,

*****************************
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my Amazon Prime subscription on September 21, 2022. I was also assured on September 21, 2022 I would be receiving a refund for the the month of September due to the Rings of Power being sold as a Tolkien adaptation but in actuality being racist child ***********. On September 28th, 2022 instead of receiving a refund i received an unauthorized charge to my credit card for the Amazon Prime subscription I had cancelled a week prior. Upon calling Amazon I was told, again, I would receive a refund in 5 business days for the fraudulent charge they made to my credit card, without my permission or authorization, a week after I cancelled my subscription. I was forced to cancel my subscription a second time, as Amazon had resubscribed to Amazon Prime, without my permission, and charged me for another month.Amazon didnt let me cancel the service a week ago, despite claiming my subscription was cancelled on the phone, didnt give me the refund they promised, and now expect me to believe a second refund for a service I didnt ask for or want will eventually come when the last one did not.I am furious: I paid for a *************************** adaptation and got 10 year old girls in transparent dresses, and the message that all the filthy evil non-Europeans just need to accept their rightful white king to be good people. I was then lied to about my subscription status to have another $11.50 stolen from me. This goes far beyond me wanting an apology, I want my $23 back, and I wont accept twiddling my thumbs and hoping this time the lying, greedy, credit card defrauding, racist, child pornographers actually honour their promises, when their promises obviously mean nothing. I fully intend to take this up with **** the afternoon of September 29th, 2022 if my money has not been returned to me. And I think Amazon should publicly admit to defrauding their customers by lying about their Prime subscription status, as clearly cancelling does nothing.
Business Response
Date: 10/02/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Prime charges and the refund. I apologize for the inconvenience caused.

I've checked on it and I can see that the subscription wasn't successfully cancelled on Sept 21st hence it was renewed on Sept 29 with a charge. It was then later cancelled with a refund on the same date (Sept 29). Email confirmation sent on Thursday, September 29, 2022 at 9:11 PM (PDT). I've refunded the previous charge on your account for $11.49 back to your original payment method making it a total refund for 2 x $11.49 = $22.98. This refund should reflect on your account in 3-5 business days.

I've also shared your feedback and reported the issue to our team to get this checked for necessary action to avoid it happening again in future. I'm sorry again about the hassle you had to go through. We'll continue to work on the improvements to provide a better experience. I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18149474

I am rejecting this response because:
amazon are lying Child Pornographers. I did receive a refund for a charge placed to my credit card Sept 30, Amazon then charged me for October 2 without my permission, IE, fraudulently, the second fraudulent charge in a row. I cancelled my service on Thursday September 21 and have been CHARGED TWICE for Amazons child *********** service after they promised to return my money after admitting they were racist child pornographers. Rings of Power opens with a 10 year old girl in a transparent dress. It is pedophila and I wont pay for it, especially fraudulently. Im about to call Visaa fraud department over the fraudulent charges being placed on my credit card, since you refuse to give me any honest help (again( Ive been charged THREE TIMES IN TWO MONTHS). Amazon are fraudulently trying to trick me by committing credit card fraud.

Sincerely,

*********************
Business Response
Date: 10/09/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund and "Rings of Power" feedback.

I'd like to reconfirm that the refunds are successfully issued on your account back to your original payment method and it should be reflecting by now. If its still not visible, I request you to please contact the card issuing bank.

Regarding the "Rings of Power", I've shared your feedback with our team. I appreciate your time and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Complaint: 18149474

I am rejecting this response because:

Amazon continues to slander me in their media because they made child ***********. I wont be called evil because I read a book theyre not smart enough to understand. They put a 10 year old girl in a transparent dress. They are child pornographers and pedophiles making racist, sexist garbage and I want a public apology for the continued slanderous lies being levelled against ******* Fans by child pornographers. ******* fans are not patently evil. The child pornographers at Amazon are.
Sincerely,

*********************
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The customer service and leadership team have been unhelpful. My Amazon account was locked because they thought there was a fraud purchase. I never received an alert. It was not. I canceled an order because I placed it on the wrong card then placed it again with the correct card. Now all my addresses and payment methods are gone and I cant use prime which I paid for. I have been waiting 4 weeks plus for them to resolve the issue. I paid for my prime account and I cant use it. I have called, messaged, and sent emails to no avail. I just want my account to work again and so I can use my prime account. Please help me gain someones attention who will help to quickly resolve this. I have been on hold for 20 minutes tonight again and never get anyone on the line.
Business Response
Date: 10/19/2022
Hello Ms *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had with your account.

I can confirm that there is no hold on your account associated with the email ID you've mentioned.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18149429

I am rejecting this response because: The account under ********************** is still not working and I paid for a year of prime on it. I still am unable to order.

Sincerely,

***********************************
Business Response
Date: 11/09/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2022-10-17 confirming account reinstatement.
Sincerely,
Customer Answer
Date: 11/10/2022

Complaint: 18149429

I am rejecting this response because: The account is not open and I can't use it. It is the account that has the user id of ***********************

Sincerely,

***********************************
Business Response
Date: 11/18/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2022-10-01.
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-0017080-0847448 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/17/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-0017080-0847448 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Customer Answer
Date: 09/30/2022
***************************,
Business Response
Date: 10/19/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
113-7899278-5078609 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Customer Answer
Date: 09/30/2022
*********************,
Business Response
Date: 10/19/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on10/19/2022.
Sincerely,
***
Amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18149401

I am rejecting this response because: rejects

Sincerely,

*********************,

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