Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,410 total complaints in the last 3 years.
21,877 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered several Adirondack Chairs from Amazon and they arrived on different shipping dates. For one chair, instead of the chair ordered I received a table. I contacted Amazon and they agreed to send out a replacement chair. Unfortunately instead of the Adirondack Chair they sent an office chair. I again contacted Amazon and we agreed on a refund to avoid another failed order. We also agreed that due to the weight of the chair, *** would pick up the item. This was accomplished on 8/25/2022 tracking number 1Z6V51597865479440. Amazon did refund the amount on 8/26/2022. I was notified today that: "Hello *******,We've issued your refund in advance for the item below, but we were expecting to receive the return by Fri, Sep 23. Because we've not received the item yet, your Master Card has been charged again.If you've already sent the item back, we'll revert the charges when your return is received."When I entered the tracking number is states Proof of Delivery and a delivered date of 8/30/2022 11:00 P.M. to ****** **.They have received the return as requested. The amount charged back to my Master Card is ******
Business Response
Date: 10/01/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im really sorry to hear about the inconvenience caused with the return of order:-114-7062304-9637002 and second charge which was made on Wednesday, September 28, 2022.

Upon researching the issue I can see that the charged was refunded on Thursday, September 29, 2022.

I request you to wait for 3-5 business days to get the amount reflected in your bank account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order for four Starfire Solarus AS All-Season tires on 8/25/22 and installation of these tires at the *** Boys store in **********, **. My order number was 114-4689296-3301043. My car requires the following size: 225/65R17 102H. I tripled checked the tire size before placing the online. The total tire cost was $508.39. I paid for the tires using my *********** Card. After placing the online order, the arrival date for the tires was around 8/28 or 8/29. On 8/31, I checked the status of the tires on Amazon.com. To my surprise, Amazon send the following tires to *** Boys: Starfire Solarus AS All-Season 225/55R18 98H. They shipped the wrong tires and would not fit my car. That day, I called Amazon **************** at 10:46 am to alert them they sent me the wrong size and to cancel the order and requested a refund. The Amazon rep said he has placed a request for refund and no further instructions were provided during the call. A refund would be completed in 5 to 7 business days. I told the rep over the phone I didnt have possession of the four tires but were at the *** Boys in San ******.I received two emails stating a refund was requested and to return the four tires. The tire installation appointment was cancelled. I waited seven plus days and did not receive a refund. On 9/13, I called Amazon **************** and inquired about the refund. He said they needed the tires shipped to get a refund. But I told them that the tires were shipped to the service provider *** Boys in San ******. I called the *** Boys requesting them to ship back the tires to Amazon so they can process the refund. But the *** Boys manager said we have the tires but cannot ship them back to Amazon because they were not provided a shipping label. On 9/15 I drove to *** Boys and obtained the tires and shipped them back to Amazon on 9/16. Called Amazon back on 9/21 and was told 5 to 7 calendar days for the refund. But as of 9/29, there has been no refund.
Customer Answer
Date: 10/04/2022
Good morning:

We received four refund notice emails from Amazon on Sunday, October 2nd. The total refund amount was $463.88. We actually paid $508.39 for a set of four tires. The refund amounts will appear on our credit in 3 to 5 business days.

Please keep case number open until the full amount of refund amount of $508.39. Thank you.

Regards,
*****************

Business Response
Date: 10/12/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the issue and have reviewed the order in detail. The return shipping fees on the return has been refunded and you should see it on your original payment method in the next 3-5 business days.

I hope this helps.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello!Amazon linked my own personal selling account "Mypanacea"with a selling account of my friend "CherryTreeGoods". I already tried to appeal twice, they rejected both my appeals.That's what I have explained to Amazon in my latest appeal: It was my pure negligence and rush which caused a mistake that led to the relation between two accounts. The owner of Cherry Tree Goods account ***************************** MERCHANT TOKEN AO9VV57X6NQQV) is my friend and one day he visited me. He was ordering something online and used his ***** exp 02/27 **************** credit card details to make the purchase. After he placed the order, he left the credit card on my table near my laptop and went somewhere. On exact same day I was busy updating the information on my selling account Mypanacea and decided to update my charge method too. Since I had an **************** credit card too at that time, I failed to check the personal info on the credit card which was left on my table by the owner of Cherry Tree Goods account (who is my friend) and just entered his credit card details but under my name on my account. I mistakenly thought I was using my own **************** credit card. Amazon approved it so I thought everything was perfectly fine. Only 1 week afterwards I noticed I made a huge mistake and immediately replaced the credit card to my own one with my own details, I even decide to use another bank. So, there is no ay relation anymore today. Please, see my full appeal attached + a screenshot confirming that I have DIFFERENT credit card linked to my own selling account now.Basically, I acknowledge the issue and I know why it happened. I also did everything I could to fix it and to prevent it from happening in future. Please review my appeal attached and contact amazon. I need my selling account reactivated ASAP.MOREOVER, according to Amazon policies, another account must be reactivated first. But my friend has already given up and won't try to reactivate it
Business Response
Date: 10/03/2022
Hello *********************,

You have been found to be related to an account beginning with Cherry Tree Goods.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/G1801).

If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0)
-- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885)

You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: https://itunes.apple.com/us/app/amazon-seller/***********?mt=8
-- Download the Android app: https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_US

Thank you,

Amazon.com
Customer Answer
Date: 10/03/2022

Complaint: 18147614

I am rejecting this response because: I HAVE NO RELATION TO OTHER ACCOUNT ANYMORE! I HAVE IDENTIFIED IT AND THE REASON FOR RELATION (same credit card) HAS BEEN ALREADY RESOLVED!!!!!!!

Sincerely,

*********************
Business Response
Date: 10/08/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/09/2022.

Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 10/12/2022

Complaint: 18147614

I am rejecting this response because: THEY DID NOT READ MY APPEAL AT ALL. I HAVE EXPLAINED EVERYTHING IN DETAIL WHY THEY LINKED OUR ACCOUNTS! THE ISSUE WAS ONLY WITH CREDIT CARD AND NOTHING ELSE. I HAVE ALREADY REPLACED THE CREDIT CARD ON MY ACCOUNT! MY FRIEND HAS ALSO REMOVED THIS CREDIT CARD FROM HIS ACCOUNT CHERRY TREE GOODS! THERE IS NO RELATION ISSUE ANYMORE! THEY MUST REINSTATE MY SELLING ACCOUNT!

Sincerely,

*********************
Business Response
Date: 11/03/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/02/2022.

Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 11/03/2022

Complaint: 18147614

I am rejecting this response because: PLEASE FORWARD THE ATTACHED DOCUMENT TO AMAZON. IT PROVES THAT THERE IS NO ANY RELATION BETWEEN TWO AMAZON ACCOUNTS. IT IS A BUSINESS TERMINATION AGREEMENT. ACCORDING TO THEIR OWN INTERNAL POLICY IF THERE IS A PROOF OF NO RELATION, ACCOUNT MUST BE REINSTATED! THANK YOU!

Sincerely,

*********************
Business Response
Date: 11/07/2022
Hello RISE ** LLC,

You have been found to be related to an account beginning with Cherry Tree Goods.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/G1801).

If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0)
-- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885)

You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: https://itunes.apple.com/us/app/amazon-seller/***********?mt=8
-- Download the Android app: https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_US

Thank you,

Amazon.com
Customer Answer
Date: 11/08/2022

Complaint: 18147614

I am rejecting this response because: AMAZON ASKED TO PROVE THAT THERE IS NO RELATION BETWEEN 2 ACCOUNTS ANYMORE. THEY ASKED FOR PROOF DOCUMENT. I DID IT. I SENT THEM TERMINATION OF OUR BUSINESS AGREEMENT DOCUMENT. PLEASE, SEE IT ATTACHED ONCE AGAIN AND FORWARD TO AMAZON URGENTLY! THIS IS RIDICULUOUS HOW AMAZON ACTS!

Sincerely,

*********************
Business Response
Date: 11/11/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 11 November 2022.

Sincerely,
Amazon - Seller Performance.

Best regards,
Amazon.com
Initial Complaint
Date:09/29/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It was during 2020 that amazon charged my card $112 without my knowledge and I ended up receiving an order for 10 sets of wiper blades.After many wasted hours and research it was refunded and I discovered it was a business directly tied only with amazon.I requested that my account be permanently closed at that time and I have not ordered anything from them again. Unfortunately, I continue to receive annoying emails and text messages that my account has had unusual activity.. just now two years later!In my research I found people around the globe have been charged and received unwanted packages from amazon as well.My request for resolution is a definitive confirmation cancellation of my account stop the fake threats and harassment! Thank you
Customer Answer
Date: 10/13/2022
I have already filed an initial complaint against Amazon and Im including my recent text from them to add to that complaint. I dont see where to access the original. This text forces one to get to their website and Im not going to do that again as it didnt work the first time. Thank you
Business Response
Date: 10/17/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

Since our usual password reset methods won't work for this specific situation, you'll need to contact our Account Specialists by phone to help you with the access to the account.

To contact us, visit https://www.amazon.com/passwordreset and follow the "Forgot your password?" prompt.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes I was issued a refund for starz digital video for 12 months on September 23 2022. It was for ****** which equals to **** x 12 months. I received one refund for **** to my card ending in ****. Put in mind I have been contacting them all week people telling me different lies. Several told me refund went to other cards that was on my account which is invalid no longer use they dont work . The only card I use on my account end in **** and **** for the subscription. One agent told me that the ****** will be going to my account card ending in ****. I contact them on September 29 they told me the agent lied to me which not fair because I was promise my ****** refund. I talk to supervisor and other agent which was lying to me and being rude. I want my ****** to go back to my card ending in ****. That I was promise for I have a lot of emails as proof stating amount of refund. I want the agent who lied to be punish and want my refund back on the two cards that are active on my account which is **** or ****. And get the refund I was promise.
Business Response
Date: 10/01/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the STARZ subscription. I'm sorry for the inconvenience caused.

I've shared the feedback with regards to the conversation you had about the refund that going to a single card to make sure a necessary action is taken and it is avoided in future.

I can see the subscription charges were successfully refunded on your account on Sept 23. Please note that these digital subscription refunds can only be done to the original payment method and we do not have the option to issue it to any other card.

All those 12 months refunds were issued to the original card from which we received the payments. You have used multiple cards during those 12 months subscription period and the refunds went to the same respective sources. If you no longer have those cards or they are closed or replaced, I request you to please contact the respective cards issuing banks, they will be help you further in getting the refunds to your replaced card (if applicable) or refund via check. This will be done by the bank.

I'd like to reconfirm the refunds were successfully issued and would like to inform again that we do not have any option to process the refund to any other card. It can only be done to original payment method. I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a alternator from amazon prime . It was sent on time . But not the right alternator for my car the. Mount bracket is different. Order says the right part. I sent back. Now they won't refund my money saying I sent back the wrong part. I told them that's what was sent. Its brand new and obvious. I even ordered 2 more parts to repair my old one cause they sent wrong one .. they now saying its not disputable and case closed. Even if I had the right part they saying its gotta be there by ********* . I returned the item to **** Like instructions Said they packaged . Regardless item sent back was item I recieved.received.. amazon scam
Business Response
Date: 10/11/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern with the return and have reviewed the processing notes in detail. I am afraid, we will not be able to issue a refund at this time.

The item that was shipped to you was brand new out of the box but the item received in the return was an older model. We need to receive the correct part that was shipped for a refund.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Complaint: 18146966

I am rejecting this response because:
The item I received was a brand new alternator just the wrong one .witch yal havent even sent that one back yet. I feel this is very bad buisness practice. And it u were to go back on ur inventory u will see ur gonna be off a part number on my item ordered and the one u sent . I will no longer be purchasing anything from amazon or my family so for ur mistake over 110 dollars u will loose ****s .. over ur mistake. U can delete all my amazon accounts after this I no longer will be using a fraud company.
Sincerely,

*******************
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Have return Iteams but never got refund and they telling me call ******* said it was Delivered to them
Business Response
Date: 10/01/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/01/2022

Complaint: 18146898

I am rejecting this response because:
You have My name on file
my email ********************
do you need my order number also
and you can always call me

Sincerely,

*********************************
Customer Answer
Date: 10/06/2022
ORDER # 114-8358885-8501067
113-9578464-4343424
ORDER # 114-5960107-9081828
this is all the order numbers

Business Response
Date: 10/18/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for sharing requested information. I'm sorry for the inconvenience caused with your order(s):-114-8358885-8501067, 113-9578464-4343424, 114-5960107-9081828.

Upon reviewing the order details, ******* pick-up call tag was set-up for the items to return on 09/30/2022. The same information was sent to you via the e-mail sent to them on September 30, 2022 5:39 AM *******/*********** that once the carrier picks up the return it can take up to 2-weeks for ** to receive and process their return.

No refund will be issued until the return is received and processed. And our team has informed you that a restocking fee will be charged for the return.

Please feel free to contact ** directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18146898

I am rejecting this response because:

Sincerely,

*********************************
still waiting for over couple weeks
this crazy
been calling and no help
Business Response
Date: 10/26/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

In continuation to our previous conversation, For the order(s):-114-8358885-8501067, 113-9578464-4343424, 114-5960107-9081828.

refund will not be issued until the items received at fulfillment center. As our team already informed you about the the restocking fee, For return you will be charged for the restocking fee.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 14, 2022 I ordered 26" fat electric bike.The price *****. On tracking it stated that it was delivered Sept 2, 2022. I did not receive the bike.Contacted customer support and was told to wait until Sep 14, because sometimes its marked delivered wrongly. On Sept 14 again contacted CS was told to wait until September 29. Again contacted CS and was told to wait until Oct 14 or get a refund. I have refused the refund multiple times. I am told it's a 3rd party seller and Amazon has no control over the problem. I'm getting no where with Amazon. I have no ideal how to send you the order.
Business Response
Date: 10/06/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry you've had a negative ordering experience with one of our sellers; we take reports such as yours very seriously. We are not able to offer a replacement, and would like to offer a full refund on this issue.

Weve reviewed all your previous conversations and also looked at seller details on our website and noticed that the seller is no longer available on the platform. We're not able to share customer/seller account information or status, and we include Marketplace sellers among our customers. However, we do monitor seller performance and take administrative measures on an account when warranted.

Though we are unable to share account details for the seller, "shunwangoushangmao", it's worth noting that this seller's feedback profile indicates they have no open sales listings. You can confirm this by viewing the profile online. Just visit your order summary in Your Account, and click on the seller's nickname for more information. Links within the seller's Member Profile will indicate whether any open listings exist.

It's also possible for buyers to leave feedback for a seller even when the seller is no longer active. In order to resolve your query and ensure you continue to shop with us, we are more than happy to process a full refund and as a token of apology, issue $50 promotional gift certificate to your account, which can be used on all eligible purchases on amazon.com.

Please confirm directly by responding to this email and we will process full refund for your order. We hope to see you again soon and apologize for any inconvenience this may have caused.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/11/2022 I purchased from Amazon (on monthly payments) NordicTrack Commercial S22i Studio Cycle. When it arrived I assembled it and noticed right away the touch screen was not working on the monitor. I called Amazon who instructed me to call NordicTrack. NordicTrack showed that it was a 'dead zone." They sent me another monitor. That one arrived defective as well. I proceeded to return it. I spoke with **** on 9/3/2022 who emailed me to return it. She swore up and down it was set up for pick up and Pilot would be contacting me. 9/21/22, I called Amazon again to verify that it has as been set up for pick up. Sure enough it was not. Even though I was promised it would be. I first spoke with ******** who promised it had been set up. I followed her instructions. I called back that same day and spoke to ********************** enough it was never scheduled. She then promised it was set up and said she would call me back the next day to follow up. I was able to get a hold of Pilot (*******************************) via email. Sure enough it was not set up when the "manager" at amazon stated she did nor did I receive that follow up phone call. I called today 9/29/22 to process my refund since I no longer have the item in my possession and it is now in Pilots possession. I do have the slip from Pilot at pick up. I spoke with ************ who stated I would not get it until they received it which would be weeks. I have been lied to time and time again from Amazon. I just want my money back.
Business Response
Date: 10/14/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared on the return on your order and have reviewed the issue in detail. The item was received and confirmed on Tuesday, October 11, 2022; a full refund has been issued.

You should see the refund in 3-5 days of issue on your original payment method.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:09/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon has been charging me for Amazon music, I DID NOT AUTHORIZE THIS, I DO NOT BUY MUSIC FROM AMAZON!!!!! THIS GOES BACK TO 2021.AMAZON IS NOT ONLY TAKING MONEY FROM ME ALSO MY DAUGHTER , SHE MADE A PURCHASE FOR $22.00. THEY PROCEEDED TO TAKE ***** FOR MUSIC AND $100.00 . IM NOT SURE FOR WHAT!
Business Response
Date: 10/01/2022
Hello *****,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the account you asked about using the information provided. We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

However, you can easily manage your subscriptions. To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: https://www.amazon.com/yourmembershipsandsubscriptions

Select "Manage Subscription" to see full details for a subscription, including billing information, auto-renew settings, and a cancellation option:
--Select "Change" next to your payment method to change the billing information for your subscription. You can switch to any credit card saved to your Amazon account.
--Use the "Auto-Renew On/Off" option to stop the recurring charge for your subscription or free trial before the renewal date.
--Select "Cancel Subscription" to cancel the subscription.
For more information, go to: https://www.amazon.com/help/digitalsubscriptions/manage

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com

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