Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

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  Amazon.com

  715 Airtech Pkwy Plainfield, IN 46168-7442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suddenly got the following message from Amazon and tried to contact the team to no avail. No explanations were given I was just blocked. **************** advised me that I would be able to continue reviewing new products purchased (just not ones that I've already reviewed) but that privilege was later taken away after I purchased another item. Had I known I wouldn't have made other purchases, I would've just shut down my account. Please assist. We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email ************************************ apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [email protected].

  Business Response

  Date: 10/02/2022

  Hello *****,
  
  I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I have researched your complaint but wasn't able to find the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.
  
  We would need you to write from the associated email of the account for research. 
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
  
  Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.
  
  Regards, 
  Raman R. 
  Amazon.com. 
  http://www.amazon.com

  Customer Answer

  Date: 10/04/2022

  Email address on file is ********************** 

  Business Response

  Date: 10/14/2022

  Hello *****, 
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content. 
  
  As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.
  
  Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.
  
  This account can no longer contribute content for one or more of the following reasons:
  -- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
  -- Reviews and ratings were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
  -- The account requested free or discounted products in exchange for reviews and ratings.
  -- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
  -- An unauthorized party may have accessed this account to write reviews and ratings.
  
  We cannot share any additional information about this decision.
  
  I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.
  
  Regards, 
  Raman R. 
  Amazon.com 
  http://www.amazon.com 

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18150048
  
  I am rejecting this response because: I am an honest buyer and feel bullied all that happened. But C'est la vie!
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally purchased a bundle for the Kindle Scribe which wont be released until late November. I tried to cancel immediately but the website had already started sending the charger part of the bundle which is in stock. Therefore I wasnt able to cancel. **************** did help me cancel the charger. But I am still unable to cancel the rest of the order. These are my order numbers 111-4745591-5465857 111-5474145-6596208

  Business Response

  Date: 10/04/2022

  Hello, 
  
  I am ******* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 
  
  I am sorry for the inconvenience caused to you with cancellation of the Amazon orders #***-4745591-5465857, #***-5474145-6596208. As requested I have cancelled both the orders and there won't be any further charges. 
  
  we appreciate your time and patience in this regards. We look forward to seeing you again soon. 
  
  Regards, 
  ******* Gajjala 

  Customer Answer

  Date: 10/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier today (9/29/22) I cancelled my Prime membership after I was billed $69.00. After I cancelled my Prime membership I was advised that I would receive a prorated refund of $63.48. However, Amazon charged my debit $63.48 instead of processing it as a refund. I spoke to several phone representatives and all they would say is that on their end it shows as a refund. The reality is that it was charged and not refunded. I verified this with my bank, my bank confirmed that the transaction was a charge and not a refund. I also provided Amazon with a screen shot of the transactions which show both amounts of $69.00 and $63.48 as charges and neither one being a refund. I'm getting absolutely no where with Amazon. Their representatives are not empowered to help customers and they've been given zero tools on how to properly rectify mistakes. Even though they confirmed that the screenshot I provided indicates that both amounts are a charge and not a refund. I've spent hours on the phone with Amazon reps in ******, all of them eager to move on to the next call, while being transferred from one department to the next.As it sits right now, Amazon has billed me $69.00 and $63.48. I'm due a total of $129.96 and more if any fees are incurred.

  Business Response

  Date: 10/01/2022

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Im really sorry for the inconvenience caused with the Prime refund. Upon reviewing your complaint , You were charged for $69.00 on September 24, 2022 for prime annual renewal.
  
  On September 29, 2022 while cancelling the prime the refund of $63.48 issued to the same card.
  
  Upon checking the account I can confirm you that you were never charged twice, I request you to wait for 3-5 business days to get the amount reflected back in your account.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  http://www.amazon.com

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18149903
  
  I am rejecting this response because: The issue has not been resolved, I keep receiving one generic response after another, no one seems to be reading the actual issue. I'm still owed a refund, I've provided my bank statements to Amazon on three separate occasions as proof. Not sure what else I can do? 
  
  Sincerely,
  
  **