Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,602 total complaints in the last 3 years.
22,021 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon has been charging me for Amazon music, I DID NOT AUTHORIZE THIS, I DO NOT BUY MUSIC FROM AMAZON!!!!! THIS GOES BACK TO 2021.AMAZON IS NOT ONLY TAKING MONEY FROM ME ALSO MY DAUGHTER , SHE MADE A PURCHASE FOR $22.00. THEY PROCEEDED TO TAKE ***** FOR MUSIC AND $100.00 . IM NOT SURE FOR WHAT!
Business Response
Date: 10/01/2022
Hello *****,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the account you asked about using the information provided. We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

However, you can easily manage your subscriptions. To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: https://www.amazon.com/yourmembershipsandsubscriptions

Select "Manage Subscription" to see full details for a subscription, including billing information, auto-renew settings, and a cancellation option:
--Select "Change" next to your payment method to change the billing information for your subscription. You can switch to any credit card saved to your Amazon account.
--Use the "Auto-Renew On/Off" option to stop the recurring charge for your subscription or free trial before the renewal date.
--Select "Cancel Subscription" to cancel the subscription.
For more information, go to: https://www.amazon.com/help/digitalsubscriptions/manage

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Here is the information below is what I have to show. The account was supposed to be noted on Saturday, by 2 different employees-including *****, for a reimbursement of the order when I received the order on Monday. There are screen shots of that conversation below. This started as below my order got cancelled by Amazon, then I received an email that told me that I was basically a criminal and Amazon stopped my order and threatened to shut down my Amazon account. This upset me. I have Amazon Music, Amazon Prime, and have purchased over a 120 movies on my Amazon Account, plus Amazon just basically called me a criminal. Screenshots of the original order numbers and of the email received are below. I then called because of the inconvenience of cancelling my order and the threat of cancelling my account, plus i was very upset that Amazon would imply that I was a criminal. This is not right to do this to a customer. All I wanted was my computer parts because I needed to fix my computer for the *** died either Thursday or Friday Night. So I ordered my parts and when Amazon cancelled you made the one part a day later than the original delivery date when I had to reorder and have the 1st guy I talked to tell me what I ordered because Amazon had deleted the order and anything dealing with the order. I was very inconvenienced by all this and my computer repair was delayed a day. Plus I was basically called a criminal, no i have been getting passed around with no resolve since monday being sent person to person and the request that was sent of monday that was supposed to be answered within 48 hrs was never answered to. I just want what was promised to me on saturday which is a complete reimbursement for the cost of the 2 computer parts below for the inconvenience for at this point Amazon has treated me like nothing but a number and passed me around with no real concern of treating my a person and suggested I was a criminal. I am highly upset and have lost Trust
Business Response
Date: 10/01/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the cancellation of your Order ID: ******************* and see your replacement Order ID: *******************. We regret the misunderstanding on the issue and the aggravation caused.

The information that we cannot issue a credit or a refund on the order is correct. You were not charged for the first order which was cancelled, you may see an authorization requested from your bank which will be reversed in accordance with their policies.

We thank you for your feedback on the cancellation as well as the interactions you had with us; I have forwarded it to the correct team internally. Customer satisfaction is our top priority and we value your feedback.

I would suggest you reach your bank on the status of the authorization cancellation on the first order, if this does not already show on your account.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/06/2022

Complaint: 18146544

I am rejecting this response because:Amazon was the one that offered and promised compensation in the first regard of calling me a criminal and threatening to close my account after cancell8ng my order. Amazon is implying that their customers are criminals

Sincerely,

*********************************
Initial Complaint
Date:09/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I realized that Amazon charged me twice in the same month for membership. I contacted Amazon to request a refund. They investigated and determined my card was being used on someone else's account. This is the 2nd time I have had this same issue with them. I asked them to refund me and to remove my card from the other person's account. I was initially told that they would not refund me and that they cannot remove my card from someone else's account. I was told to instead contact my bank to request a new card and dispute the charge. I then requested to speak with a supervisor. The supervisor was able to issue me a refund but stated she could not remove my card from someone else's account. I will contact my bank but the card I have now is a brand new card that I have only had for about 2 months now. Some way they transferred my card information because I have not entered it anywhere. I was told the other person's account is using my card as a back up and they payments are processed on my card when theirs does not go through and they will not remove it.
Business Response
Date: 09/30/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern regarding the multiple charges on your payment method for Prime, and have looked into your account in detail. We are not able to remove the card from any unrelated account.

While I can relate to your concern, the information provided was correct. Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Due to data security concerns, we will not be able to take action on a third party account. In case you believe the card was compromised, we would refer you to reach your bank or law enforcement for more assistance.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18145745

I am rejecting this response because: How can you refuse to remove MY card from someone else's account? It's MY card with MY name on it. You can clearly see that it's my card and you can clearly see that it is someone else's account. How can you tell me as the owner of that card that you will not remove it from another account? The flaw seems to be with your company. If I told you not to contact me, you would honor my wish. I am telling you to remove my card from another person's account and you will not. I will not accept that response regarding MY CARD!

Sincerely,

*************************
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-9573371-6273829 i purchased a window ac unit, it came in damaged. i sent pics of the damage to amazon and the seller. the seller quit responding to my calls and amazon keeps putting me off saying contact the seller. they dont seem to realize it is their business and their seller will not respond. this unit was purchased the first of september. they havent responded since 9/8. the ac unit is beat up .
Business Response
Date: 12/01/2022
Hello,

We have reviewed claim and upheld our decision since customer failed to return item within return period of 14 days .

Seller did provide prepaid return label on 10/19 and requested customer to ship item in own box.
We have notified customer with our decision on 12/1

Customer Answer
Date: 12/01/2022

Complaint: 18145880

I am rejecting this response because:

Sincerely,

***************
we asked for a prepaid box to ship it back since the original was damaged. they will not provide the needed material to ship it back. Also, one of amazon's own customer service recommended that ******************** refund our money due to their a to z policy. here is the statement i was given from the amazon customer service:

"Customer has been liaising with the seller since the package was delivered. it was delivered damaged. the box an items were badly beaten up and looks like it was dropped many times before delivery or thrown around. The customer was asked for pics,and more than two were submitted, if you have a look at the correspondence between the seller and the customer, the seller kept advising they will look into the partial refund "tomorrow" each day was "tomorrow" . eventually the seller provided the manufacturers number instead of theirs for the customer to contact. The customer has even requested a prepaid return label, but the seller did not help as this should not be paid by the customer as it was delivered damaged. This is not Amazon policy to give customers the run around and the seller did not once try and resolve this. Please have this refunded"
Initial Complaint
Date:09/29/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filled a complaint yesterday. I was a bit take back. I was frustrated, ever since Covid and much more has become through the cyber world. They have fallen off. I am married married people usually use the same finances. My husband disputed a charge in his amazon with the bank and amozon, the multi billion dollar company is so thirsty to get their money they went ahead and closed my accts cause obviously. We are married and they just shut down everything associated. Ut my husbands acct is open and fine. But you see we are no longer able to speak to humans and not allowed to be transferred to the department that actually handles these things. This all started in the 21st. When I call Someone in another country answers, I don't think amozon needs cheep Labor but ok. And that's fine the problem is people in other country's don't understand how the financial system works here. So we spend half the call explaining to them for them to say we can't connect you to that department all we can do is send an email, it will take 24 hrs. All I want is to be able to say to the acct specialist, hey my husband filled a dispute I am his wife he is right here I have nothing to do with that please open my act. But no generic emails, I would like very much to just have my acct open and speak to a human, that's not a lot to ask
Business Response
Date: 10/16/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 14/10/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:09/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are a business that is open from 8-5 Monday thru Friday. Within the last 6 months, our route was changed at the ************* facility and we are now the last stop for the driver, which normally has him delivering after hours. We have in our delivery instructions, not to deliver after hours and not to leave the orders at our door unattended - both continue to happen. We have called **************** over a dozen times to see if we could remedy the situation (the driver actually drives by our shop a couple of times a day - but he states he cannot change his route, the facility needs to), however, your **************** is not able to speak directly with the Amazon shipping facility (yet they have been able to contact third party shippers?). They assure us each time that they have made notes and it will not happen again...only for it to happen again. *** and Fed EX have no issues delivering during our open hours - why is it so difficult to get this changed? We called last night after an order was again delivered after hours and we had to pay an employee overtime to go and pick up the items for fear of them being stolen. We have another delivery coming today showing "before 10 pm". Calling **************** has been determined to not solve our problem. How can we speak to someone at the shipping facility to remedy this situation so our business can get deliveries during open hours?
Business Response
Date: 10/01/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the experience you reported, and I appreciate you making us aware of it. We use valuable feedback like yours to continually improve delivery performance by all our carriers. In order to address your concerns, Ive forwarded the details you shared to our ******** Service Provider for immediate improvement.

In order to address your concerns, I've contacted our *********************** team for assistance. We're unable to specify how long it will take for our investigation to be complete, although we're working towards a resolution and will continue to do so until your concerns are resolved. During our investigation, it would be helpful if you'd notify us of similar issues.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******************************* . I am the owner of the Beauty Islands **************************************** ).Amazon mistakenly suspended my account due to being related to another account Skin beauty store. I matched that name with my documents archive and revealed that the real owner of Skin beauty store is ********************** (email ************************ We were a business partner for a specific period of time - May 31, 2022 to July 30, 2022. We decided to become the business partner to reach the goals - to expand our capital, increase business credibility, cover the first costs. During our business partnership, Amazon could detect the following connections: -Private address. Bakhtiyar, *************, 71 *******************, **, *****************, 60007-1322, ********** - we used that place as our office. We wanted to save money and didn't rent two offices. -Phone number. We had the same phone number in accounts - *************. It allows us to online for 24 hours. I worked at day, ****** at night. I deleted that number. -IP address. Sometimes I logged into the account from different devices at our office.It is possible that Amazon detected the same IP. In addition, I used the public Wi- FI. On July 30, 2022, my worker detected that ********************** planned to sell counterfeit goods behind my back and keep inaccurate financial records. I am an honest seller and my credo is to earn money in the honest way. I terminated all contracts and all relationships with *********************. The legal reason is to violate the provisions of the signed Agreements: unfair behaviour, one of the side. To confirm of termination of bussiness partnership I attached:- *********************** *********************************** *********** Termination Letter - Notice of *********** Dissolution
Business Response
Date: 10/01/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 01 October 2022.

Sincerely,
Amazon - Seller Performance.
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a cell phone from Amazon called Poco M4 Pro. Amazon's website says phone is not compatible with ******** Boost, and Cricket. Since i have MetroPcs I purchased the phone. I brought the phone to be activated and MetroPcs told me the phone is not compatible with them. I then called Amazon and Amazon told me that it is compatible. I called Amazon's customer and they were sympathetic with me and sent my case to Amazon's **************** That department rejected my asking to return the phone for a credit towards a phone that is compatible with my MetroPcs. They rejected return because I asked to return after 30 days. That is correct because I was ill when the phone arrived and the box was not touched. When I was well, I took it to be activated at Metropcs who said it was not compatible. I was wrong with the late ask to return but Amazon is wrong in advertising it only does not work with verizon,boost or cricket. Amazon is selling a phone that is not compatible in *****************. If their website product was correct I would not have purchased the phone. All I asked them for was to return the phone for another phone that is compatible. I believe I am being as fair as I can be. Please help me to return the perfectly new phone for one that is compatible. Thank you kindly.************************* (**********************)************
Customer Answer
Date: 10/06/2022
The order number is 114-9682347-3224245 Thank you, *****

Business Response
Date: 11/12/2022
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on ***********.

Sincerely,

Amazon.com
Customer Answer
Date: 11/12/2022

Complaint: 18144819

I am rejecting this response because: A gift card was not the issue. Payment for the phone was paid by credit card. Why Amazon is manufacturing the problem to be a gift card
is unknown to me. The problem was when I took the phone to be activated by Metro by ********* they told me the phone was not compatible with their cell towers. The Amazon website said the phone was compatible. All I asked for is to return the phone due to Amazon's wrong information. I was not feeling well and did not get around to take the phone for activation and asked for the return later than 30 days. I was at fault here but Amazon was at fault in stating wrong information regarding compatibility. Just look at their website.

Sincerely,

*************************
Business Response
Date: 11/30/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Business Response
Date: 12/04/2022
Hello,

We have denied the customers request for a refund.

Amazon reserve the right, without notice to the buyer, to void Gift Cards without a refund, suspend or terminate customer buyer accounts, suspend or terminate the ability to use Amazon services, cancel or limit orders, and bill alternative forms of payment if we suspect that a Gift Card is obtained, used, or applied to an Amazon.com account fraudulently, unlawfully, or otherwise in violation of these terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email November 12 2022.

For more information on this policy, the customer can search for ******************** gift cards - Terms & Conditions on the Amazon shopping website.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 12/06/2022

Complaint: 18144819

I am rejecting this response because: the complaint has nothing to do with a gift card. I purchased a cell phone because Amazon's web page said the cell phone would be
compatible with any provider other than ******** Boost, or Cricket. Since I have Metro by ******** I purchased the phone. When the phone arrived I wasn't feeling well and
took it to Metro by ******** to be activated. They told me they could not activate it because it was not compatible with them. The 3rd party seller Cell Universe sent me an
email telling me to go to ********. I went to ******** and they said it was not compatible with them either. I asked Amazon for a return for a refund or CREDIT to my account and their A to Z guarantee department rejected a return because I asked for a return after their return period. The reason for the late asking to return was because I was not feeling well to take it to be activated. I was wrong there with good reason but AMAZON IS NOT TAKING RESPONSIBILITY FOR PUTTING WRONG INFORMATION ON THEIR WEB PAGE AND THEN REFUSING TO HELP WITH THE RESOLUTION. ALSO, ONCE AGAIN, MY COMPLAINT DID NOT HAVE ANYTHING TO DO WITH A GIFT CARD! I PAID IN FULL WITH MY PERSONAL CREDIT CARD. MENTIONING A GIFT CARD IS AN OUTRIGHT UNTRUTH! PLEASE CONTINUE TO HELP ME BBB.

Sincerely,

*************************
Customer Answer
Date: 01/18/2023
The reply from Amazon was that I violated their gift card policy. A gift card was never used. They are declining a refund based on a lie. I ordered the item and it was paid

for by my personal credit card. A gift card was not involved at all. Please go back to them to see what their reply is. This is unfair Better Business Burea.

Thank you,

*************************

Business Response
Date: 02/21/2023
Hello,

Thank you for taking the time to provide us with more information regarding claim on order 114-9682347-3224245. The claim has been closed because buyer did not contact the seller to report the issue within return window period.

Sincerely,
Customer Answer
Date: 02/24/2023

Complaint: 18144819

I am rejecting this response because: 1. Amazon's website gave the wrong information. It stated that the phone was only not compatible with ******** Boost or Cricket. Since
I do not have those providers I purchased the phone with my personal credit card. I did ask if I could return it past the return period but Amazon should be responsible for
putting wrong information on the web page I ordered from. Also, Amazon's AtoZ gurantee department lied to the BBB bureau when the sent an email to them saying the claim
was declined due to their investigation into me using a gift card. I never used a gift card, it was purchased on my personal credit card. I am a prime member and this is how
badly that department has treated me. Again, the lied to the BBB with the reason that I may I violated their gift card policies. I will not accept their declining the claim when
they sent and untruthful email to the BBB. Shame on you Amazon's A to Z department.

Sincerely,

*************************
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********* am writing because *** and Amazon have violated my property rights. I would like to get a return of my property or compensation for it as stipulated by the law.On December 20, 2021, I had my cargo loaded into the *** truck (Shipment ID FBA16HVB9K2T in the Amazon system, *** tracking number is 1ZT740T70321075025). The products were supposed to go to ********************************************************** (****) Amazon warehouse facility. However, the products never reached the warehouse.The *** customer support claimed that the products were never taken from me, as the tracking information showed that the cargo was not loaded. According to *** policies, the truck drivers dont document the fact of taking the cargo. The loading process wasnt caught on the cameras, and nobody from the prep center didnt write down the plate number of the truck that took the cargo. As you can see from the screenshots and transcripts of *** and Amazon answers attached, they didnt try hard enough to locate my shipment. Most of our conversations with *** ended with them advising us to contact Amazon. Amazon was constantly advising us to contact ***. This is not how respectable companies resolve issues when they occur.So, nobody wants to take the blame for losing my property. The cargo was loaded into one of the *** trucks, and that was the last time anybody I knew had seen it. This really looks like theft, or at least a property violation act. Because both companies refuse to conduct an in-depth investigation on this and, in the best-case scenario, cooperate to resolve the issue, I assume that either Amazon or *** lost my cargo and didnt want to take the blame for it.The cargo worth is $5 878,72. I lost a big sum of money because of either or both companies negligence. I am not going to leave this be. The help of a third party to the conflict is my last resort before going to ******************************** and/or court.Best regards,**************************.
Business Response
Date: 10/11/2022
Greetings from Amazon.com

Dear Better Business Bureau,

Upon a deep investigation and research we have found that there is a case already reviewed for the shipment FBA16HVB9K2T with the Executive Seller Relations Team under the Case ID: ***********.

Please advise to the seller that a follow up can be done under the Case ID: *********** and the seller can reopen the case at anytime.

Best Regards,
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My seller account was closed in December 2021. I've tried to contact the seller performance team but they don't respond to my emails. It's been 275 days since they closed my account, I'm asking them to release funds, but they are still not responding.
Business Response
Date: 10/04/2022
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2022-04-10.
Customer Answer
Date: 10/04/2022

Complaint: 18145187

I am rejecting this response because: Amazon has not responded to me at all, as you can see in the attached image, they have not sent any email on 2022-04-10 as they stated. I understand that Amazon may think that my business has engaged in fraudulent activity, but they have not communicated this information to me, that is why I have not been able to present information that is relevant to them.

Sincerely,

*************************

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