Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,354 total complaints in the last 3 years.
21,619 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to Amazon on 9/27/2022 . I reached out to them regarding a tablet that was damaged and I was to told to purchase a new tablet and once I received that item to return to customer service and they would issue a full refund for my order . Ive contacted Amazon multiple times and theyve told me they couldnt issue me a refund but if they hadnt promised me a refund I wouldnt have purchased the item to begin with .
Business Response
Date: 10/02/2022
Hello *******,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see your complaint as well as your contacts with us. I see what was offered as a 15% discount on the purchase - this was not a full refund.

I have requested this be issued to your Order ID: ******************* placed Tuesday, September 27, 2022. You should see this refund in the next 3-5 business days to your original payment method.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18150790

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:09/30/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed 2 orders on Amazon. ******* says arrived but never received items. Amazon nor seller will refund me my money when I didnt receive the items. One seller hasnt responded to me til this day. Please help me
Business Response
Date: 09/30/2022
This is not amazon.com.... we are Amazon Printers - we are a printing company, nothing to do with her complaint. Wrong company.
Please delete this complaint from our portal. Thank you .

Business Response
Date: 10/06/2022

Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

Up on checking I see that a refund of $16.24 was issued on September 27, 2022 and a refund of $21.39 was issued September 30, 2022. Both the refunds will appear in your debit card in 10 business days.

If this is not the product you're referring to, please write us back with the name of the product for us to look into this further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022
Hi,

The items Im referring to are:

1. No-Bounce & High Impact Sports Bra Support Band (M): $19.99

2. Brand: YAXIDECOR
Breast Support Band, No-Bounce, Adjustable Extra Sports Bra Strap, Stabilizer Band: $11.24

I attached my messages to the seller and I didnt receive any response.

Business Response
Date: 10/15/2022
Hello ******,

Thank you for writing back to us with the information.

As informed by previous correspondence to your email, I can confirm that a refund of $12.03 was issued for the "No-Bounce Breast Support Band Alternative Sports Bra Adjustable Extra Strap Black" from the order #***-2907472-7213869. Amount of $10.07 was processed to your Gift card balance and remaining was processed to your Pinless debit card on September 8, 2022.

Further a refund of $21.39 was issued and processed to your debit card for the order # ***-0969919-7193818 on October 12, ***************************** 10 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!I have an issue with Amazon... On August 28, 2022 my selling account was suspended for suspected counterfeit Intellectual Property complaint received for the **** B09JSLFKRS. To be honest, I was selling generic product under this listing since it had generic Brand name on it (N/C) but not the Brand of real rights owner. I still acknowledged my violation for even listing again misbranded item. But then I emailed the original rights owner who filed a suspected counterfeit Intellectual Property complaint against me. We found a compromise and settled the issue. Later, Rights Owner filed a retraction claim and this complaint has been reversed and removed from my Account Health. I appealed for my account reinstatement immediately afterwards. And then multiple times more. All my appeals were just ignored WITHOUT ANY RESPONSE AT ALL.When I called their AHS (account health support) department, I was simply told that my selling account WILL NEVER BE REINSTATED. HOW IS THIS POSSIBLE IF THE ISSUE HAS BEEN ALREADY RESOLVED IN MY FAVOR BY THE RIGHTS OWNER ITSELF.MOREOVER, THE LISTING B09JSLFKRS IS STILL MISBRANDED AND STILL LIVE ON AMAZON CATALOG, SEE THE SCREENSHOT ATTACHED. PLEASE SEE MY APPEAL ATTACHED AND THE REST OF EVIDENCE AS WELL.THANK YOU DEAR BBB, YOU ARE MY ONLY HOPE HERE!
Business Response
Date: 10/04/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/4/2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:09/30/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled Amazon Prime on June 30, 2022. I was charged again in August. So cancelled again and ensured I confirmed. Amazon Prime has charged me again today. I want a refund in the amount of $32.46 and confirmation my account is finally cancelled.
Business Response
Date: 10/02/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Amazon Prime Membership. As per your request, I've canceled your Amazon Prime membership.

You'll receive a refund of $32.46 ($16.23 for September and $16.23 for August month's charge) for the Amazon Prime membership fee. Refunds typically process within 3-5 business days and appear as a credit to your payment method.

You can reinstate your Prime membership at anytime by visiting:

http://www.amazon.com/prime

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They charging my bank card for returned items that they know have been returned and then telling me to fill out a incident report to get my money back when they already know the charge is fraudulent.
Business Response
Date: 10/13/2022
Hello,

I am ******* from Amazon.com.

I have checked the details and see that we have sent an email for action and you need to take it regarding the retrocharge, this information is sent on Friday, September 30, 2022 at 5:41 AM (PDT) and Friday, September 30, 2022 at 6:25 AM (PDT). There will be no refund until you provide the incident report.

Once the incident report is received and validated then further action will be taken accordingly.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Initial Complaint
Date:09/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DEAR BBB, PLEASE HELP ME ASAP WITH MY ISSUE.It is related to my selling account on amazon. On May 21, 2022 it was suspended because I used to sell items without invoices. I fully acknowledged the issue and took ownership for that. So, after multiple appeal letters Amazon suggested me to demonstrate and prove that I am ready to start my business with them from scratch.On June 30, 2022 they asked for Appeal (Plan of action) once again + they asked for any new invoice for future inventory from a new reputable supplier. Please, see the 2 screenshots confirming it attached.I found first new supplier www.petguys.com, made a purchase, got an invoice, sent it with appeal but it was rejected. Amazon Account Health Support associate told me by phone that they were unable to verify the supplier and suggested me to choose another category of products. So did I. I chose new category - electronics. Found another new supplier in *** - www.digikey.com, made a purchase, got an invoice, sent it with appeal and again it was rejected. I was told by phone that amazon requested new future invoice from me BY MISTAKE. THAT IS OUTRAGEOUS NEGLIGENCE FROM AMAZON. I WAS FORCED TO SPENT A LOT OF TIME AND MONEY TO FIND SUPPLIERS AND GET INVOICES.I asked them to raise a complaint for secondary review upon my account. It took them quite a lot until they finally finished this review and asked me for invoices for completely different items I used to sell on my account.I was told by phone that it's everything they want, even without appeal. Just invoices for new 3 ASINS and that's it. So, I had invoices and sent them to Amazon right away. They rejected it... Saying they were unable to verify the supplier... They then asked for supplier's supplier documents to verify full supply chain. I asked my supplier, it's a confidential info which can't be disclosed.It's a dead end for me. I have 30.000$ frozen. I have relatives in *******, they need this money ASAP to SURVIVE.PLEASE HELP! THANKS
Business Response
Date: 10/03/2022
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on 10/03/2022 03:37 PDT.

Sincerely,
Customer Answer
Date: 10/03/2022

Complaint: 18150492

I am rejecting this response because: MY SUPPLIER TOLD ME THAT THEY CAN'T DISCLOSE INFO ABOUT THEIR OWN SUPPLIER TO ME. IT'S A CONFIDENTIAL INFO, SEE THE SCREENSHOTS OF OUR EMAIL CORRESPONDENCE!!! BUT I HAVE INVOICES FOR ALL 3 ITEMS, SEE THEM ATTACHED!!! WHY DO I NEED TO DEPEND ON THE **** THAT MY SUPPLIER IS UNABLE TO PROVIDE ADDITIONAL INFORMATION ?! THEY MUST ACCEPT MY FUTURE INVOICES WHICH I HAVE ALREADY PROVIDED TWICE AND SPENT MONEY FOR!!!

Sincerely,

***********************
Business Response
Date: 10/15/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:09/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received invite to purchase Xbox x game console 9/29. Link takes me to a page on Amazon that offers sold by Amazon for $499. Another seller on Amazon site also had the item for $199 so I ordered. The same day I received a notice that the order (#***-1124373-9026621) was cancelled. According to my chat with support, the seller cancelled the order. My link to the original item sold by Amazon no longer works although i'm well within the 72 hours to use the link. Support via phone also can see the invitation email and can't get it to work on their end either. Very disgusted with Amazon that they allow sellers that are obviously a scam on their site. Why would someone publish an item at a price they cannot honor unless they are just fishing for personal information?
Business Response
Date: 10/06/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your product invitation issue. We've sent re-invitation email to your email address on Wednesday, October 5, 2022 at 4:31 AM (PDT) so you can purchase the Xbox Series X.

You have 72 hours from the time the email was sent to complete this purchase.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/06/2022

Complaint: 18150361

I am rejecting this response because:
You did not read the entire complaint or addressed it in any way.
I already ordered the item and the order was canceled if I order through the new invitation the original price is not honored.

Deliver the item I was invited to purchase at the price I ordered or less.

Sincerely,

*************************
Business Response
Date: 10/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your Amazon order #***-1124373-9026621. Unfortunately we are unable to offer a price match at this time as your order was cancelled by seller due to a pricing error. Sellers set their own prices and we're unable to change prices on their behalf.

To read more about our pricing, please visit our Help pages:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Complaint: 18150361

I am rejecting this response because:
Amazon is not taking responsibility for sellers they allow to sell on their site. If you go to any store, they will sell the items at the marked price. Amazon is participating in false advertising and fraudulent sales practices. I'm asking for Amazon to do the right thing and sell me the item for the price advertised at $200.

Sincerely,

*************************
Initial Complaint
Date:09/30/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attempted 5 times to work with AMAZON customer service to get a replacement part for a fireplace wind screen.glass shattered while using. see pic and attached email thread. ORDER # ***-6955864-3639436 ACCOUNT: *********************** EMAIL: ME ****************
Business Response
Date: 10/02/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Amazon order #***-6955864-3639436. Upon checking I see that the return window was already expired on January 31, 2022, so a replacement option is unavailable on our end.

In this case, I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/02/2022

Complaint: 18150384

I am rejecting this response because:
I am unable to contact the manufacture to purchase a replacement part. See attached pic

This is the company AMAZON stated that provided product *********************** *************** Ltd

I have no way of contacting company; email or 800 phone number

Sincerely,

*******************
Initial Complaint
Date:09/30/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This situation has occurred twice within the same month---September. The incidents took place on September 5th and the second on September 29, 2022. On both occasions Amazon managed to charge a card they no longer had access to; I removed the card in August. Each time I have called them about this problem, the alleged that the card had never begn added to the account as a form of payment. However, I have made numerous charges to that card in the past; and considering that they continue to make charges to that card, the question becomes: If that card was never added to my Prime account, how are they managing to make unauthorize charges to it? I provided the bank information in both incidences and they continued to deny the card was ever on the account. Their apparent method of resolving this problem is to transfer me to several people for which I have to start from scratch with the same information while they deny the card exist; even in the face of undisputable evidence: MOBILE WALLET AUTHORIZATION Sep29 11:44p **** F9498 AT 23:44 AMAZON PRIME PMTS Amzn.com/bill Amount -$16.04 Pending Transaction Date Sep 29, 2022 11:44 PM ET Purchase Method Online Transaction Type Debit Card Purchase Card Number Ending In **** Merchant Details Amazon
Business Response
Date: 10/02/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the unauthorized prime charges. I'm sorry for the inconvenience caused.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have any subscription or charges matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:
https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/02/2022

Better Business Bureau:

I have reviewed the complaint and submit this information to get a final resolution to this situation. If I let this matter go and not get a final resolution, I am sure Amazon will continue it's fraudulent practice. This is the second time I have had to address this matter. I am still wondering how they managed to charge a debit card they alleged was never listed on my account. I submitted the bank charge and you seem to think I manufactured it. My Amazon Account is under ******************* The attachment is proof of my account and the fact that the Prime account was expiring in a few days. I had no intention of renewing it. I am again submitting the fraudulent charge that was posted to my the debit card they allege was never listed on my account, but somehow they managed to charge $16.04 to that non-existent card:

MOBILE WALLET PURCHASE Sep29 11:44p 5794F9498 AT 23:44 AMAZON PRIME PMTS Amzn.com/bill Amount-$16.04
Pending
Transaction DateSep 29, 2022 11:44 PM ET Purchase Method Online Transaction Type Debit Card Purchase Card Number Ending In 5794
I want my money returned to my account. This could easily (I suspect) turn into a Class Action Lawsuit. I have a sinking suspicion that this is not a one of event.
*************************
Initial Complaint
Date:09/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a rack and pinion for $313 from Amazon on August 1, 2022. I also bought the warranty for $48. I had this put on my car along with a new steering pump. The car still was too hard to drive, so they replaced the steering pump again and found out it was the rack and pinion. So I replaced it with a new rack and pinion from Oreilly Auto Parts. No more problems. When I tried to send it back to Amazon the said I missed the return date. Well I wouldnt have needed to return if it worked. The warranty want take care of it because it didnt work at first. And Cardone the manufacturer keeps saying it still under warranty Amazon needs to refund me. Neither party is willing to help with the defective part.
Business Response
Date: 10/02/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Amazon order #***-5418535-7049833. As per your request I've created a return for the item. The return confirmation email has been sent to the email address linked with your Amazon account where this order was placed.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com

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