Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,669 total complaints in the last 3 years.
22,051 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received invite to purchase Xbox x game console 9/29. Link takes me to a page on Amazon that offers sold by Amazon for $499. Another seller on Amazon site also had the item for $199 so I ordered. The same day I received a notice that the order (#***-1124373-9026621) was cancelled. According to my chat with support, the seller cancelled the order. My link to the original item sold by Amazon no longer works although i'm well within the 72 hours to use the link. Support via phone also can see the invitation email and can't get it to work on their end either. Very disgusted with Amazon that they allow sellers that are obviously a scam on their site. Why would someone publish an item at a price they cannot honor unless they are just fishing for personal information?
Business Response
Date: 10/06/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your product invitation issue. We've sent re-invitation email to your email address on Wednesday, October 5, 2022 at 4:31 AM (PDT) so you can purchase the Xbox Series X.

You have 72 hours from the time the email was sent to complete this purchase.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/06/2022

Complaint: 18150361

I am rejecting this response because:
You did not read the entire complaint or addressed it in any way.
I already ordered the item and the order was canceled if I order through the new invitation the original price is not honored.

Deliver the item I was invited to purchase at the price I ordered or less.

Sincerely,

*************************
Business Response
Date: 10/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your Amazon order #***-1124373-9026621. Unfortunately we are unable to offer a price match at this time as your order was cancelled by seller due to a pricing error. Sellers set their own prices and we're unable to change prices on their behalf.

To read more about our pricing, please visit our Help pages:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Complaint: 18150361

I am rejecting this response because:
Amazon is not taking responsibility for sellers they allow to sell on their site. If you go to any store, they will sell the items at the marked price. Amazon is participating in false advertising and fraudulent sales practices. I'm asking for Amazon to do the right thing and sell me the item for the price advertised at $200.

Sincerely,

*************************
Initial Complaint
Date:09/30/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attempted 5 times to work with AMAZON customer service to get a replacement part for a fireplace wind screen.glass shattered while using. see pic and attached email thread. ORDER # ***-6955864-3639436 ACCOUNT: *********************** EMAIL: ME ****************
Business Response
Date: 10/02/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Amazon order #***-6955864-3639436. Upon checking I see that the return window was already expired on January 31, 2022, so a replacement option is unavailable on our end.

In this case, I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/02/2022

Complaint: 18150384

I am rejecting this response because:
I am unable to contact the manufacture to purchase a replacement part. See attached pic

This is the company AMAZON stated that provided product *********************** *************** Ltd

I have no way of contacting company; email or 800 phone number

Sincerely,

*******************
Initial Complaint
Date:09/30/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This situation has occurred twice within the same month---September. The incidents took place on September 5th and the second on September 29, 2022. On both occasions Amazon managed to charge a card they no longer had access to; I removed the card in August. Each time I have called them about this problem, the alleged that the card had never begn added to the account as a form of payment. However, I have made numerous charges to that card in the past; and considering that they continue to make charges to that card, the question becomes: If that card was never added to my Prime account, how are they managing to make unauthorize charges to it? I provided the bank information in both incidences and they continued to deny the card was ever on the account. Their apparent method of resolving this problem is to transfer me to several people for which I have to start from scratch with the same information while they deny the card exist; even in the face of undisputable evidence: MOBILE WALLET AUTHORIZATION Sep29 11:44p **** F9498 AT 23:44 AMAZON PRIME PMTS Amzn.com/bill Amount -$16.04 Pending Transaction Date Sep 29, 2022 11:44 PM ET Purchase Method Online Transaction Type Debit Card Purchase Card Number Ending In **** Merchant Details Amazon
Business Response
Date: 10/02/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the unauthorized prime charges. I'm sorry for the inconvenience caused.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have any subscription or charges matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:
https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/02/2022

Better Business Bureau:

I have reviewed the complaint and submit this information to get a final resolution to this situation. If I let this matter go and not get a final resolution, I am sure Amazon will continue it's fraudulent practice. This is the second time I have had to address this matter. I am still wondering how they managed to charge a debit card they alleged was never listed on my account. I submitted the bank charge and you seem to think I manufactured it. My Amazon Account is under ******************* The attachment is proof of my account and the fact that the Prime account was expiring in a few days. I had no intention of renewing it. I am again submitting the fraudulent charge that was posted to my the debit card they allege was never listed on my account, but somehow they managed to charge $16.04 to that non-existent card:

MOBILE WALLET PURCHASE Sep29 11:44p 5794F9498 AT 23:44 AMAZON PRIME PMTS Amzn.com/bill Amount-$16.04
Pending
Transaction DateSep 29, 2022 11:44 PM ET Purchase Method Online Transaction Type Debit Card Purchase Card Number Ending In 5794
I want my money returned to my account. This could easily (I suspect) turn into a Class Action Lawsuit. I have a sinking suspicion that this is not a one of event.
*************************
Initial Complaint
Date:09/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a rack and pinion for $313 from Amazon on August 1, 2022. I also bought the warranty for $48. I had this put on my car along with a new steering pump. The car still was too hard to drive, so they replaced the steering pump again and found out it was the rack and pinion. So I replaced it with a new rack and pinion from Oreilly Auto Parts. No more problems. When I tried to send it back to Amazon the said I missed the return date. Well I wouldnt have needed to return if it worked. The warranty want take care of it because it didnt work at first. And Cardone the manufacturer keeps saying it still under warranty Amazon needs to refund me. Neither party is willing to help with the defective part.
Business Response
Date: 10/02/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Amazon order #***-5418535-7049833. As per your request I've created a return for the item. The return confirmation email has been sent to the email address linked with your Amazon account where this order was placed.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I suddenly got the following message from Amazon and tried to contact the team to no avail. No explanations were given I was just blocked. **************** advised me that I would be able to continue reviewing new products purchased (just not ones that I've already reviewed) but that privilege was later taken away after I purchased another item. Had I known I wouldn't have made other purchases, I would've just shut down my account. Please assist. We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email ************************************ apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [email protected].
Business Response
Date: 10/02/2022
Hello *****,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account for research.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/04/2022
Email address on file is **********************
Business Response
Date: 10/14/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.

Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews and ratings were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

We cannot share any additional information about this decision.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18150048

I am rejecting this response because: I am an honest buyer and feel bullied all that happened. But C'est la vie!

Sincerely,

*********************
Initial Complaint
Date:09/30/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidentally purchased a bundle for the Kindle Scribe which wont be released until late November. I tried to cancel immediately but the website had already started sending the charger part of the bundle which is in stock. Therefore I wasnt able to cancel. **************** did help me cancel the charger. But I am still unable to cancel the rest of the order. These are my order numbers 111-4745591-5465857 111-5474145-6596208
Business Response
Date: 10/04/2022
Hello,

I am ******* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with cancellation of the Amazon orders #***-4745591-5465857, #***-5474145-6596208. As requested I have cancelled both the orders and there won't be any further charges.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 10/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Earlier today (9/29/22) I cancelled my Prime membership after I was billed $69.00. After I cancelled my Prime membership I was advised that I would receive a prorated refund of $63.48. However, Amazon charged my debit $63.48 instead of processing it as a refund. I spoke to several phone representatives and all they would say is that on their end it shows as a refund. The reality is that it was charged and not refunded. I verified this with my bank, my bank confirmed that the transaction was a charge and not a refund. I also provided Amazon with a screen shot of the transactions which show both amounts of $69.00 and $63.48 as charges and neither one being a refund. I'm getting absolutely no where with Amazon. Their representatives are not empowered to help customers and they've been given zero tools on how to properly rectify mistakes. Even though they confirmed that the screenshot I provided indicates that both amounts are a charge and not a refund. I've spent hours on the phone with Amazon reps in ******, all of them eager to move on to the next call, while being transferred from one department to the next.As it sits right now, Amazon has billed me $69.00 and $63.48. I'm due a total of $129.96 and more if any fees are incurred.
Business Response
Date: 10/01/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im really sorry for the inconvenience caused with the Prime refund. Upon reviewing your complaint , You were charged for $69.00 on September 24, 2022 for prime annual renewal.

On September 29, 2022 while cancelling the prime the refund of $63.48 issued to the same card.

Upon checking the account I can confirm you that you were never charged twice, I request you to wait for 3-5 business days to get the amount reflected back in your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18149903

I am rejecting this response because: The issue has not been resolved, I keep receiving one generic response after another, no one seems to be reading the actual issue. I'm still owed a refund, I've provided my bank statements to Amazon on three separate occasions as proof. Not sure what else I can do?

Sincerely,

**
Initial Complaint
Date:09/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Aug 2, 2022 I canceled me Amazon Prime member but on Aug 23, Aug 26, Aug 29, Sep 17, Sep 29 my cash app card was attempted for Amazon Prime but was declined. After talking with the rep on the phone on Sep 29 they said that it's canceled and I shouldn't see anymore charges. After I got off the phone with Amazon, my bank account was charged $15.12 which is an unauthorized charged in my account. I WANT THEM TO STOP TRYING AND GETTING MY MONEY! I'M ON A TIGHT BUDGET AND I HAVE TO PINCH EVERY *****! I also spent over 20 minutes on hold just to get hung up on! I shouldn't have to write an F review about this business but push comes to shove and I have to.
Business Response
Date: 10/02/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience caused regarding prime charges.

I've checked on it and I can see the subscription was canceled on August 2nd however on August 23rd, it was signed up again on your account through ROKU device. This is the reason it attempted to charge your card and it keep getting failed. The system tried to attempt those charges on all the other date you have provided. At the last on Sept 29, the subscription was successfully canceled from your account.

It will not attempt any charges going further unless you sign up again for the services through mobile, desktop/laptop browser or media devices like ROKU or smart TV. If you are using any of the devices, I'd suggest to please logout from the Prime application/accounts from them to avoid accidental sign up.

Rest assured, as on Sept 29, the subscription is canceled and you will not be charged. If you still get any issues, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/02/2022

Complaint: 18149842

I am rejecting this response because: I NEVER re-signed anything because I don't have the funds and I won't have the funds for a long time. I'm on a government check so I have to pinch every *****.

Sincerely,

*****************
Initial Complaint
Date:09/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought product online on Amazon.com for $84.99 plus taxes. Received product and went online to do my product registration. Upon getting invoice out of box I noticed a pricing discrepancy. The item was listed as $49.50 but paid more. Contacted company multiple times and was told it was a misprint and nothing they can do about that. Invoice was emailed to company as well to get price adjusted however I was told it is not their problem it is a printer error. I was blocked from even reviewing the product or evening the company with regards to my bad experience.
Business Response
Date: 10/02/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience caused regarding the incorrect price mentioned on the invoice.

I've checked on it and I can see the information provided by our support team was correct. Unfortunately the price was misprinted on the invoice that was sent along with the order. I'm sorry about that. I understand you would like to adjust the billing according to the price mentioned on the invoice however as it was printed in an error, we are unable to adjust this pricing.

I know this is disappointing however I hope you understand the printing error at this time. If you feel the item is not worth to keep for the price you have paid for, you are welcome to return it within 30 days from the date of delivery.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/02/2022

Complaint: 18149812

I am rejecting this response.
Sincerely,

***************************
Initial Complaint
Date:09/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Ordered a range hood on July 31, 2022 Order# ***-5296516-6971461 Item name FOTILE Pixie Air UQS3001 30 Stainless Steel Under Cabinet Range Hood, 800 EQUIV. CFMs Kitchen Over Stove Exhaust Vent with LED Lights Dual AC Motors and Mechanical Buttons Wrong item was sent to my home, it's not a range hood, it's a wine cooler inside the box.I've called Amazon and they acknowledged and allow me to send the item back to get a refund, the *** come and pick the wine cooler. However, when the refund is processed, they charge me $157.80 on restocking fee.I think the restocking fee is not reasonable since they sent the wrong item in the first place.
Business Response
Date: 10/02/2022
Hello,

I am ******* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order # ***-5296516-6971461.I've looked at your order details and see you received the FOTILE Pixie Air UQS3001 30" Stainless Steel Under Cabinet Range Hood, 800 EQUIV. CFMs Kitchen Over Stove Exhaust Vent with LED Lights Dual AC Motors on Saturday, August 6 and the return window for the order has been expired.

If you return items outside the posted return window, we'll issue you a partial refund as outlined in our Help pages:

https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=GFQYJJ5P2DA32EZW&qid=1664367038800&sr=1-1

As the product is returned outside of the return window we cannot process refund for the restocking fee.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala

Customer Answer
Date: 10/02/2022

Complaint: 18149783

I am rejecting this response because:
Business clearly didnt read my claim carefully. Amazon didnt ship the correct item to my home.
I ordered range hood, they sent me a wine cooler.
so the concept of return window shouldnt apply, they fail to deliver the item to me in the first place
Its more closer to never sent the item, and charge me a restocking fee for refund. They fail to sent the merchandise I had purchased, so I should get a full refund. Not to mention their mistake waste my time and delay my constructions cost me more financially
And its Amazons representative ask me to refund and buy a new one in the call, yet didnt tell me they will take 20% of the refund off.
please check the recording of customer service call

Sincerely,

*******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.