Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,665 total complaints in the last 3 years.
- 22,045 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/20/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase date 7/13/2022 Delivery date 7/18/2022. Liquid cooled gaming computer has defective parts as being a liquid cooled system should not have processor running above *** (CPU manufacturer) ***imum recommended operating temperature. Also the top of three front case fans sometimes slows to almost not spinning which will also reduce the effectiveness of cooling to system. Have spent over 2 hours on phone with Amazon attempting to get a replacement for this system but was told last night after they attempted four times to call back in about two hours as there was an issue processing the replacement request. I am disabled and saved for this computer for almost a year before committing to purchase. I am very disappointed as the cost of over $1400 for an item that when I receive it does not work as it should is disappointing. Then to get a run around when I request a replacement for an item that is definitely defective by all available benchmark tests is ridiculous. The processor *** operating temperature is 90 degrees Celsius according to ***. under only a 40% or less load the processor is running at 91 degrees Celsius or higher causing the processor to be throttled. This is sub optimal performance for a gaming computer that is brand new running an older game and definitely not what the system is truly capable of. I have asked multiple times over last 2 days for a replacement being placed on hold for periods as long as 1 hour 15 minutes while the representatives discuss what they need to do and end up being told that I will need to call back in 1 to 2 hours while they fix something on their end. All I want is a properly working computer system that is equal or better than one they apparently realize is defective yet do not want to replace.Business Response
Date: 08/24/2022
Hello,
I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I am sorry for the inconvenience caused to you with the Order ID: *******************. Upon reviewing the order details, I see that the return was processed on the order, and a full refund of $1386.58 was issued on the order. The refund was issued on Thursday, August 4, 2022. The refund should reflect on your account within 3-5 business days.
You can view details of the completed refund on your Amazon.com account:
http://www.amazon.com/gp/css/summary/edit.html?orderID=111-7172430-6473012
I hope this information helps. We look forward to seeing you again soon.
Regards,
Mahesh. *****
Amazon.com
http://www.amazon.comCustomer Answer
Date: 08/26/2022
Complaint: 17593363
I am rejecting this response because:The amount refunded did not include a reinstatement if the promo credit I had earned using other Amazon services. The actual price for the computer was *******. The hassle I received when all I wanted was a replacement computer for the defective one that was sent is absurd. I will never purchase any major electronic or appliance item from Amazon again because of this. I feel the public needs to be made aware of the undepedable practices of Amazon and refusal to replace at same cost the item I originally wanted.
Sincerely,
*************************Business Response
Date: 09/14/2022
Hello,
I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I am sorry for the inconvenience caused to you with the Order ID: *******************. Upon reviewing the order details, I see that the return was processed on the order, and a full refund of $1386.58 was issued on the order. The refund was issued on Thursday, August 4, 2022. The refund should reflect on your account within 3-5 business days.
You can view details of the completed refund on your Amazon.com account:
http://www.amazon.com/gp/css/summary/edit.html?orderID=111-7172430-6473012
I hope this information helps. We look forward to seeing you again soon.
Regards,
***********************
Amazon.com
http://www.amazon.comInitial Complaint
Date:07/20/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon has my account on hold. Therefore, they also said that I violated their rules and required me to submit some evidence about the purchase of gift cards or my own bank consumption. I submitted evidence at least nine times to solve this problem. But every time I submitted these evidences to Amazon, he said that I lacked them. It's clear amazon wants to take my money, but it's my money and Amazon has no right to take it.Business Response
Date: 07/25/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 25/7/2022 confirming account reinstatement.
Sincerely,
Amazon.comInitial Complaint
Date:07/20/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dispute for returned product to Amazon but no refund issued.I sent the following letter to Amazon:Please be advised that you owe me the following:Demands Provide a full refund for returned product (MacBook Pro). Request for Monetary Compensation $2,641.32, amount of purchase.Details: provide a full refund for a MacBook Pro that was returned. I attached all documents necessary for the refund to be issued.4. Action Items Pursuant to the ************* Arbitration Act (Pub.L. ******, 43 Stat. 883), this is your chance to settle this matter before I choose to file a demand for arbitration. Furthermore, this dispute must be resolved within your contractual pre-arbitration timeline and will be my final dispute notice to resolve this situation before I decide to pursue further legal action.Attached are the following documents:1. Order detail summary.2. Return details.3. Copy of the return mailing label with return instructions.4. Proof of delivery from *** noting that the package was delivered to Amazon.Photo copies of all of the above were provided to Amazon They have still not refunded me. The returned package was delivered to Amazon's warehouse on 6/20/2022.Business Response
Date: 07/23/2022
Hello Shopping 519,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I see the concern you have shared with us and your intention to pursue other options in this regard.
I have reviewed the account and order notes and can confirm the response you were provided was correct. We will not be able to issue a refund on this order unless the correct item is confirmed as returned in returns processing.
I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,
Raman R.
Amazon.com
http://www.amazon.comInitial Complaint
Date:07/20/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a Liftmaster garage door opener during Amazon prime day and it was sent by ****** I have not gotten the item yet, I ordered many things on that day and all my items arrived but this one. I called on the first day it showed delivered and was told to give it an additional 48 hours for the 3rd party seller to respond. I waited and called back today and the representative said to give it another 48 hours. In the meantime, I have to park my cars outside because my old garage door has stopped responding. Everytime I hear noises I am constantly looking outside making sure no one is breaking in my cars. When did Amazon start acting like **** with 3rd party sellers? All I want is a replacement for the one I ordered.Business Response
Date: 09/16/2022
Hello ****,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I see your concern with the replacement of your Order ID: ******************* and have looked into the matter. I see a refund has already been issued on Wednesday, July 27, 2022 as your claim was approved.
This went to to your original payment method and you should see it in 3-5 days of issue. Once a refund is issued, we cannot replace an order.
We suggest you place a new order if you still need to replace the door in question.
I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
Regards,
Raman R.
Amazon.com
http://www.amazon.com
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