Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,392 total complaints in the last 3 years.
21,617 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Dyson vacuum from Amazon and was delivered on 9/19/22. I tested the vacuum and wasn't convinced of its performance. On 9/21/22, I called Amazon to initiate a return. At that time the *** told me that this is a third party seller and the return has to get a pre authorization from The third party seller called Best Deal. I had no idea that I ordered from a third party seller. I thought I was ordering directly from Amazon. So the *** told me Best Deal has to respond to me within 48 hours and if no response then I am supposed to call Amazon and Amazon would start an A to Z claim. I called Amazon on 9/26/22 only to find out that the *** who was supposed to set up my return failed to do so. Instead the *** noted on my account that my account has been hacked and fraud commited. So this second *** that was assisting me told me the first *** had made a mistake and corrected the matter. The *** had placed my return to the A to Z claims and told me I no longer have to return this merchandise to Best Deal that I can dispose of it at any means Andi will be receiving a full refund to my account. The next thing I received an email stating my A to Z claim had been denied because of the following reasons: 1) The merchandise had been delivered in good shape. 2) The correct merchandise had been delivered to me. So let me back up to the reasoning of my return is because I am not satisfied with the performance of the product. At this point my patience was running out and I was starting to understand these over the seas ***'s are probably underpaid and don't care about mistakes. They are just there to be somewhere, killing time. So that brings me to a conclusion that cheap labor has affected quality control. I'm sorry I have to spell it out this way but it seems there is no end of setting up my return correctly. So after a long story short the *** told me I will get a return label to my email. I my mind I'm thinking why couldn't the first *** fix
Business Response
Date: 10/09/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding vacuum order.

I've checked on it and I can see a claim was filed on this and the team have granted it with a full refund on your account. Email confirmation sent on Friday, October 7, 2022 at 5:13 AM (PDT). A return is not required now.

I've also shared the feedback with our team regarding the bad experience you had with us for the necessary action and I'm sorry again for the hassle. I appreciate your time and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a steering wheel cover for my car based on the Amazon description stating it would fit my car. I received the package and item and attempted to fit the product while following directions and it was an inch too short. So I returned the package and its been over two weeks and I have not received my refund yet. Ive contacted Amazon via chat several times and they have told me on all occasions it will be refunded to give them a couple more days. Im not waiting anymore.
Business Response
Date: 10/03/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-4191405-1923401. I've reviewed the details and issued a full refund of $ ***** on the original order #***-4421438-1431427 to your original payment method.

You will receive another confirmation email once the refund is complete and posted to your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/03/2022

Complaint: 18155054

I am rejecting this response because: I sent the package back why can no one understand this. Ive no refund on my account, where is the language barrier here?

Sincerely,

*****************************
Business Response
Date: 10/09/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your Amazon order #***-4421438-1431427. Upon checking I see that a full refund has been already issued on the order. A refund confirmation email was sent to your email address on Friday, October 7, 2022 at 2:07 PM (PDT). We would request you to check the email and your bank statement.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon, This is regarding order 114-6043780-7982645 for the Rockland Journey Softside upright Luggage. I have tried to contact customer service, but they won't provide me why I haven't received my money back. I returned the item off to the *** store located on ******************************************************** Store **** at 9:34 am on 09/06/2022. The item was delivered back to you guys on 09/09/2022 at 9:53 am. The tracking number I have 1ZR7Y0729001198888. I have the receipt from the *** store that I dropped the package off. I have not been given any information regarding why I have not received my refund back even though I have returned almost 3 weeks ago and it has been delivered back. When I chatted with customer service they said rest assured you will get the money back, but it has been almost 1.5 weeks since then and I have not received my money back. I do not understand why my refund won't get processed when I have returned the product and I have *** store receipt as well if you need a copy. All I am requesting is my money back since I have reutned the item back to Amazon.
Business Response
Date: 10/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order.

After the carrier receives your item, it can take up to two weeks for us to receive and process your return. Certain items can take up to 30 days. This is the maximum time we request you to please wait for the refunds. Considering that, we have requested to wait until Oct 10th for the provided order.

If you don't hear from our returns center by October 10th, please contact our customer service, we'll be happy to help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18155022

I am rejecting this response because:
Complaint: 18155022

I am rejecting this response because:
The item was already returned to the returns center almost a month ago. I dont understand if they lost my return because $100 is a lot of money. I have returned the package so I dont understand what Amazon did with the return. I dont want Amazon to be like we havent received your package in time. I have all the proof that I have returned the package and package has been delivered. I dont understand what happened to the package. It seems as though Amazon misplaced the package. I just want reassurance that I will be refunded because I have already returned the item. It was delivered to the returns center 09/09/2022. I just dont want to lose my money because I did my part of returning the item, but Amazon is the one who misplaced the package since it has been almost 3 weeks since I returned the package.
Sincerely,

*************************

Sincerely,

*************************
Initial Complaint
Date:10/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
112-9197305-9329838 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/17/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 10/27/2022
I was charged $180 for this order 112-9197305-9329838, however I did not receive the item nor the refund. Amazon locked my account I demand Amazon 1) restore my account access 2) provide me a refund
Business Response
Date: 11/02/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Customer Answer
Date: 11/02/2022
Complaint: 18325913

I am rejecting this response because:a

Sincerely,

Light Light
Business Response
Date: 11/15/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/13.
Sincerely,
*********
Amazon.com
Business Response
Date: 11/30/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/13/2022.
Sincerely,
***
Amazon.com
Business Response
Date: 12/06/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email.

Sincerely,
Amazon.com
Business Response
Date: 12/12/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Business Response
Date: 12/13/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Business Response
Date: 12/20/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
********
Amazon.com
===========
Business Response
Date: 01/15/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
Amazon.com
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased and electric bike from Amazon through a third party seller called Fineshine Sunny on February 21, 2022 for $565.39, Order #***-2275757-1424251. After having the bike put together professionally by a bike shop they discovered some issues with the bike. The seat post was bent and not able to be used, it had a busted innertube, and the battery would not hold a charge. The bike shop replaced the seat post and the innertube, which they charged me extra for, but was not able to do anything about the battery. I contacted Amazon to let them know about the defective bike. Amazon contacted the seller on my behalf and let me know that the seller had ***** hours to respond to me. The seller did respond and asked me for pictures and receipts which I sent to them. The seller said they would get back with me which they never did, weeks and months passed. I contacted Amazon again and told them that I still did not have a resolution for my electric bike which still had a defective battery. I also contacted Fineshine ***** at the same time letting them know that I had not heard from anyone. Amazon contacted Fineshine Sunny on my behalf again. Fineshine ***** responded asking again for pictures and receipts. I sent everything again. Fineshine Sunny indicated that they were sending my information to their financial department and someone would reach out to me SOON. After a few weeks of not hearing from them again. I once again contacted Amazon telling them that my problem still had not been resolved and I needed them to help me resolve it. Although I have contacted them numerous times, Fineshine Sunny has stopped responding and they have also stopped responding to Amazon. I feel Amazon is at fault and has been giving the run around since the beginning. If Amazon would have just made arrangements for the bike to be picked up (since it was already put together and I couldn't get it back in the box) so I could get a refund and purchase a different bike.
Business Response
Date: 10/21/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the electric bike order.

We escalated the issue to our A-Z guarantee team and I can see a refund has been issued on your account for the provided order on Oct 16. Total refunded:$625.39. This should reflect on your billing statement within 3-5 business days. Confirmation email sent on Monday, October 17, 2022 at 4:51 PM (PDT).

If you still need help, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
112-4435073-5213803 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/03/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon account and order #***-4435073-5213803. I'm glad to let you know that we have restored your full access to the account.

A full refund of amount $241.54 has been already issued for the order #***-4435073-5213803. Please check the refund confirmation emails sent to your email address on Monday, September 5, 2022 at 2:55 PM (PDT), Monday, September 5, 2022 at 4:58 PM (PDT) and Saturday, September 10, 2022 at 1:49 PM (PDT). If you don't see the refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Sads Asdasd
Initial Complaint
Date:10/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account, which I've had for over 10 years, was hacked into and was used to make orders using a different address and different credit cards. Following this, I received an email stating that a payment was declined. In addition, I also received an email stating that an order was cancelled. I did not recognize all of this activity. Following all of this, I received an email stating that my account was closed. Their reason was that I requested multiple refunds, but I had not. I cannot even provide proof to show that I did not request too many refunds because I can't get into my account. They did not even attempt to try to communicate with me when I tried to reason with them, instead consistently providing me the same robotic response over and over with no resolution. This is not how you treat a customer who has been been loyal for over a decade. Just because they're a big corporation does not give them the right to treat their customers however they want. Because of this discontinuation of service, I am unable to use the ***** devices which I have purchased from them, rendering them useless. I'm also unable to watch my shows because I can't access their Prime ***************
Business Response
Date: 10/19/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 19 October, 2022.

Sincerely,

******
Amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18154921

I am rejecting this response because:

As per my previous message, my account was hacked and any violation of terms and conditions which occurred, which you refuse to disclose, occurred without my consent.
Sincerely,

*************************
Initial Complaint
Date:10/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a seller on Amazon seeking assistance to resolve my selling account suspension. Amazon is making unrealistic requests and Im hoping that this will prompt them to provide me with a proper review. Theyve requested supply chain documentation AFTER I provided brand direct invoices with explicit Letters of Authorization to resell the brand on Amazon. The reasoning for the request is noted they were unable to verify my suppliers. My suppliers have confirmed that there has been no attempt to verify anything- not even the letters of authorization. Theres obviously something wrong with the invoice review process and Ive exhausted all appeal options in the account trying to get a fair review to happen. Im just asking for a proper assessment and not this lethargic approach to verifying a supplier that is the SOURCE of the product Ive been authorized to sell exclusively on Amazon. At worst, release OUR funds in the amount of $183,789.48 that you are still holding. Merchant Token: A1FP3KZ8GH40DS
Business Response
Date: 10/12/2022
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 07/05/2022.

Regards
Amazon.com
Customer Answer
Date: 10/13/2022

Complaint: 18154927

I am rejecting this response because:
I am seeking the reinstatement of my account, the message from 7/5/22 is not related to reinstatement. The last request from Amazon related to account reinstatement was on 8/16/22 when it was requested I provide new supplier invoices dated after 3/6/22 to reinstate my account. I did this- those invoices are from the brands that were related to my account suspension. I also provided letters of authorization from those brands, as they understood my issues with prior sourcing and approved me as a vendor for the brand. I have provided all requested evidence for the reinstatement of my account; please review again and reinstate my account.

Sincerely,

*********************************
Business Response
Date: 10/20/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Customer Answer
Date: 10/25/2022

Complaint: 18154927

I am rejecting this response because: The notification sent to us was requesting additional information and that additional information WAS provided. We then requested a response for disbursement of funds. While the account is still inactive, we have provided more than enough proof to have our funds released to us and Amazon continues to hold over $180,000 of OUR money hostage. Please release these funds as you have more than enough information to not only release our funds, but to activate the account as well. There is a clear misunderstanding here and this needs to be looked into further.

Sincerely,

*********************************
Business Response
Date: 11/02/2022
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Business Response
Date: 11/04/2022
Hello,
Seller account is blocked for CCR complaints and in all the appeals submitted seller failed to provide valid plan of action. In addition, seller is appealing for future inventory and for that request seller needs to change category in which they will sell in order to be consider for possible reinstatement. Seller continues to provide same POA with remaining in the same category just sourcing their inventory from the actual brand. This request is not valid as they are required to completely change their business model including category and listings in which they will sell.
Initial Complaint
Date:10/01/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a package that says delivered 9/23/22. The package was not delivered or wasn't delivered to the right place. I contacted Amazon several times on this. They were rude, ended chats & hung up on phone calls without answering my questions. They suggested I contact ***** I did. They said the package was not found. They also said they cannot file a claim because Amazon doesn't insure their packages. I am at a loss of $88.09. That I cannot replace. Items in this package was to make Halloween costume for my family for my daughters second Halloween but first Halloween going trick or treating. I think they treated me poorly, unkindly, and made money off of me. They should have mailing insurance set it place. I cannot replace $88.09. Not to mention that one item is no longer on sale so it would be another 24+ dollars added to my purchase to repurchase. I want a refund or a replacement. They are a business. They send things through the mail. They should have insurance provided at no extra cost to the customer through ********** or any other mail/package delivery service. This is unacceptable. Amazon claims they are not reliable. I do not blame them for my package not arriving. I blame **** for losing the package. I also don't fully blame **** because they can't refund something without insurance.
Business Response
Date: 10/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s).

Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time. Amazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18154872

I am rejecting this response because: Amazon should have insurance on all their packages if they are going to blame the delivery service.
USPS cannot locate package. They cannot submit a claim because the package has no delivery insurance.

Sincerely,

***************************
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 **** gift cards from Amazon.com on 9/24/22. The package arrived on 9/27/22 but as I opened the envelope it was empty. As I contacted Amazon on the phone and the agent told me to file a police report which I did and got approved the same day. Im still having trouble getting my refund after police report. Please help me resolve this.
Business Response
Date: 10/14/2022
Hello,

I am ******* from Amazon.com.

We have checked the information with our team. Police reports must be verified over the phone or with report link/url. Please contact us back during the police department's normal business hours.

Without getting a confirmation on the call or the link we cannot take any action further on refund.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 10/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************

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