Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,648 total complaints in the last 3 years.
22,045 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/01/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REQUESTING AN INVESTIGATION INTO MISSING ORDER #***-1672481-2624219 REQUESTING A PACKAGE SEARCH IN AN ATTEMPT TO TRY & LOCATE THE MISSING PACKAGE TRACKING NUMBER FOR MISSING RETURNED PACKAGE: 1Z8FX5819026677307
Business Response
Date: 10/02/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your order(s) #***-1672481-2624219. We are glad to let you know that a full refund of $87.09 has been issued and a confirmation email has been sent to your email address on Sunday, October 2, 2022 at 9:54 AM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned their merchandise over ************************************************************************************************************* why they have not returned the rest of my money I returned all 6 cameras and all 6 protection plans yet I was only refunded for 2 cameras and all 6 protection plans they said they dont have the package yet *** tracking says it was delivered I just want to know how they only received 2 when everything was all in the same box all 6 cameras and all 6 protection plans
Business Response
Date: 10/13/2022
Hello,

I am ******* from Amazon.com.

I have checked the details and see that a refund has been processed for order id ******************* for $86.38 on September 16, 2022, for order id ******************* a refund of $86.38 is issued on October 7, 2022 and a refund of $86.36 is issued on October 4, 2022.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=114-7376845-7475455

http://www.amazon.com/gp/css/summary/edit.html?orderID=114-2025005-1089060

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Initial Complaint
Date:10/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently received aproval from amazon an obtained a secured credit card in which i have not received yet. I was granted access using a virtual credit card. I have made many purchases that were delivered. Now amazon has come back stating they need to view a billing statement in order for them to unlock my account because i ordered an e gift card. For lyft. I do not understand how im suppose to show proof of aomething that dies not exist yet as this account is only a week old an its prepaid. I thank you for your time.
Business Response
Date: 10/17/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 17/10/2022.
Sincerely,
Amazon.com
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Placed: September 14, 2022 Amazon.com order number: 111-2585002-0272212 Order Total: $249.49 Items Ordered1 of: Optima Batteries 8020-164 35 RedTop Starting Battery Sold by: Amazon.com Services LLC Condition: NewThe issue is the battery is defective and I want to return for a refund. They say I must contact OPTIMA for a refund for replacement every time I chat with a representative. Then OPTIMA tells me: Hello ***,Thank you for contacting ************************ Any return or exchange for a refund is handled by the original retailer directly.Thank you,**** ** *********************** This has been back and forth for 2 weeks now and no resolution. I disputed this on my credit card and waiting to hear back from ************ Can you please assist on this matter?Thank you ***
Business Response
Date: 10/11/2022
Hello,

I am Nishith from Amazon.com.

I have checked the information with our team and confirm that a refund is processed for the order.

A refund was issued to your original payment method on October 4, 2022 for $249.49.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=111-2585002-0272212.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REQUESTING A REFUND IN THE AMOUNT OF $3.34 FOR ORDER #***-4502593-5636255
Business Response
Date: 10/02/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and see that a full refund of $15.23 has been already issued for the item "Wall Charger, USB Charger Adapter, 3.1A/3Pack Muti Port Fast ********************** Charge Base Block Plug for iPhone 14 13 12 Pro/SE/11Pro ********** from order #***-4502593-5636255. There is no additional refund amount need to be issued for this order. We would request you to check the refund confirmation email sent to your email address on Thursday, September 8, 2022 at 8:56 PM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/01/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REQUESTING A FULL REFUND FOR ORDER #***-1672481-2624219 RETURN PACKAGE FOR ORDER #***-1672481-2624219 WITH TRACKING #1Z8FX5819026677307 WAS DELIVERED ON FRIDAY SEPTEMBER 02 2022 AT 11AM A REFUND HAS NOT BEEN ISSUED/RECEIVED AFTER **** DAYS SINCE AFTER IT WAS RETURNED & DELIVERED BACK TO THE WAREHOUSE.
Business Response
Date: 10/02/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your order(s) #***-1672481-2624219. We are glad to let you know that a full refund of $87.09 has been issued and a confirmation email has been sent to your email address on Sunday, October 2, 2022 at 9:54 AM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER #***-7285161-5500238 REQUESTING A REFUND IN THE AMOUNT OF $2.41 REQUESTING A REFUND IN THE AMOUNT OF $2.63
Business Response
Date: 10/13/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your order(s) #***-7285161-5500238. Please accept my sincere apologies for the inconvenience caused by this situation. Unfortunately we are unable to offer a price match at this time.

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/30/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 14, 2022 I purchased three Amazon **************) cards from CVS (2) $500 each and (1)$200. to purchase something. I came home scratched the cards to add them to my amazon account and all the cards were empty, the error said "cards were already redeem by someone else" I called Amazon the next day and after giving them my name, address and card numbers, I was told the cards were used by someone else and they cannot tell me who used the cards because that is customers information. I have my receipt to show when I bought the cards. I even made a complaint to CVS STORE#****, **************) with a case# S56927180. After 2 weeks I called CVS for an update on the case, I was told that Amazon, said i need to call them which I did, but they failed to offer me any refund.Card Pin Redeem#****************************************************************************************
Business Response
Date: 01/13/2023
Hello **************************** am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared with the Gift Card purchases made from CVS and have reviewed the options in detail. The information shared with you was correct as we are unable to request a refund at this time.

We recommend that you take the mater up with CVS or dispute the charges with your bank. As the purchase was made fro ma third party location, we have limited options. We have forwarded the information that you have shared to the correct internal teams who will investigate the accounts the gift cards were redeemed to and take appropriate action.

We will not be able to share our investigation methods or findings due to data security and account privacy reasons.

I see you are disappointed with the information weve previously provided to you but this is the best answer we can offer.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It was settled and a refund was issued. Thanks BBB

Sincerely,

***********************
Initial Complaint
Date:09/30/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package did not come on time, ***** e refused to let me talk to her supervisor I paid for Amazon prime for my packages to show up on time and they refuse to refund me my money as their terms and conditions say
Business Response
Date: 10/12/2022
Hello ****,

I'm Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear that your order No: 111-1211549-9453049 arrived later than expected. I know this is disappointing for you.

I apologize for any inconvenience this may have caused. We have taken a feedback on it and shared it with our team. Unfortunately, we cannot refund the Order or Prime at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/15/2022

Complaint: 18150899

I am rejecting this response because: the reason I wanted a refund is because their terms and service states that Im entitled to a refund if my items are not delivered on time. As well as the fact that I took time off work to install the tile and it still hasnt been installed because I cant get enough time off to do it for a while again. I dont understand why they think they dont have to hold up their terms and conditions, I understand that things are delayed but if Im going to pay for my packages to come on time I expect them to

Sincerely,

*********************
Initial Complaint
Date:09/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to Amazon on 9/27/2022 . I reached out to them regarding a tablet that was damaged and I was to told to purchase a new tablet and once I received that item to return to customer service and they would issue a full refund for my order . Ive contacted Amazon multiple times and theyve told me they couldnt issue me a refund but if they hadnt promised me a refund I wouldnt have purchased the item to begin with .
Business Response
Date: 10/02/2022
Hello *******,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see your complaint as well as your contacts with us. I see what was offered as a 15% discount on the purchase - this was not a full refund.

I have requested this be issued to your Order ID: ******************* placed Tuesday, September 27, 2022. You should see this refund in the next 3-5 business days to your original payment method.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18150790

I am rejecting this response because:

Sincerely,

*************************

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