Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,392 total complaints in the last 3 years.
21,612 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/02/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was hired the 6 th of september and still no pay and it is october
Business Response
Date: 10/05/2022
Hello,

I'm sorry, but I wasn't able to determine exactly what kind of help you need from your message.

Most questions are answered in Your Account (https://www.amazon.com/your-account) or in our Help pages (https://www.amazon.com/help).

We look forward to hearing from you.
Initial Complaint
Date:10/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
113-9000795-2061004 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/19/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 18/10/2022 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:10/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,Amazon stated that a book was intended to be released on a certain date. When the day came, it was not linked to the author's page. I wrote a review stating that it was unacceptable and that the author failed to meet the deadline. Amazon immediately revoked my review capability. There was no review into why the book wasn't on the author's page. They seem to take away reviewing without any notice or any formal appeals process. They tell you to email a guidelines option, but no one responds. You can't call. You're guilty without any means of resolving. It does not seem right to indicate that someone can reach out to resolve a process when the reality is that your complaint falls into a black hole. Sadly, I've been a faithful customer for over *********************************************** this way hurts. I left hundreds of reviews over the years that people found helpful. One where I was unable to find a book should not burn me for an eternity.I hour Amazon will create a real appeals process where they answer customers. I hope that even if someone gets something wrong, they stop banning people indefinitely. Where would they be if their customers didn't give them another chance when a delivery was late, they lost a package, etc? Holding HUMANS to an impossible standard of perfection is wrong. After over a decade of being a loyal customer, finding out they have a policy of guilty without being proven so standard, and without a means of defending oneself is sad.They still accept my money though. I really hope they'll fully restore my account. At the same time, I keep going for a true competitor to pop up, because this isn't the way to treat people.
Business Response
Date: 10/05/2022
Hello *********************,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Amazon Review Moderation team
Initial Complaint
Date:10/01/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon customer arrive promise a full refund with our needing to return a defective item. I have this in writing. Lasted they said this was not their official policy. They would not resolve the issue or issue a refund credit. The conversation that promised the one time exception is recorded in their system. I spent three hours trying to resolve this and they just said I was out of luck. I have an Amazon prime business account and am treated far better than my regular price account.
Business Response
Date: 10/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the order. I'm sorry for the inconvenience caused.

I've checked on it and I can see it was escalated to our team and a necessary action is taken regarding that contact where it was incorrectly communicated about the refund. I'm sorry again about this issue.

I understand you would like us to fulfill that request. I wish it was possible however our team requires this item back at our return center to issue this refund. I kindly request you to please return this order within 30 days from the date of the delivery to get a refund.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account: ******************* Number: ORDER # ***-9991581-7675418 My phone:************** Order Date: August 1, 2022 Order ***************** T7 Shield SSD 2TB. $119.99/per)*3 = $359.97 I bought 3 2TB ******* SSD at Amazon, and I transfer them to ************** by a transfer company. I receive the package at September 10,2022. When I open the package, I found the item I received is 1TB!!! not 2TB. But Amazon Return window closed on Sep 4, 2022. I get product support but nobody give me a solution.I spend freight and tariff to transfer those item to *****, and it's difficult to return those item to American.Since Amazon sent wrong item to me, I thought they should return a half money to me at least.I have evidence (The first supporting document: IMG_001.jpg) which shows Amazon sent the wrong item. The product label which is Amazon labelled shows this item is 2TB, but actually the packing box is 1TB.My English is not good enough, hope you can understand me. Thank you.
Business Response
Date: 10/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you have received a wrong item.

I understand you would like a return or a partial refund however based on the age of the order, we won't be able to provide a replacement/refund/partial refund for this order at this time. We are able to take all these actions if we are notified within 30 days from the date of the delivery of the order at the provided address.

The Return Window: Expired on September 4, 2022. Hence we are unable to take the action. I know this may be disappointing however we are bind to the policies and will not be able offer any additional insight on this matter. We try our best to make sure the orders are delivered without any problems but issues does happen and considering that we have upto 30 days return timeline to report it to get a refund or a replacement.

I appreciate your understanding and patience on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/06/2022

Complaint: 18155234

I am rejecting this response because: I will start a small claims case since YOU DON'T SLOVE MY PROBLEM.

Sincerely,

*******************
Initial Complaint
Date:10/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, Amazon locked my account ******************* and asked me to verify the gift cards/credit cards I used on the purchase. I've sent them enough evidence to prove that all the payments I used on Amazon are authorized by me but Amazon bots keeps saying the documents are not clear. I really don't know what else I can do to prove my account is mine. That's not a good way to deal with your loyal customer. So I have every document here again, pleas help me to unlock my account. 1. I have the picture of the physical amazon gift cards 2. The receipt of the purchase for the gift cards. 3. ******** statements of the credit card. 4. The picture of the **** gift card 5. My driver license. Let me know if you need anything, my email is ******************
Business Response
Date: 10/18/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18155108

I am rejecting this response because:

Sincerely,

Zhe Sun
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/1/22 I received this item with broken bulbs, creating a hazard for Return and I was advised and promised a refund in full by several Amazon agents. I was then advised repeatedly I would have to wait 24 hours for a Special team to issue this refund, and have been stuck in this loop since. I am attaching proof of my promised refund and request this full refund be issued as promised for this damaged item and safety hazard immediately!
Business Response
Date: 10/03/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund and I'm sorry for the inconvenience caused.

I've checked on it and I can see it was escalated to our team and as per the email sent on Sunday, October 2, 2022 at 3:04 PM (PDT), we are unable to refund unless a return is received.

Please click on the following link to be brought to your personalized return label and follow the instructions provided:

http://www.amazon.com/gp/orc/rml/Dp2RNLJfRRMA.

You can track your return on its way back to us here: https://www.amazon.com/spr/returns/track/Dp2RNLJfRRMA.

After the carrier has received your item, it can take up to two weeks for us to receive and process your return.

See our Returns options for details (http://www.amazon.com/help/returns#receive).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/03/2022

Complaint: 18155286

I am rejecting this response because: Amazon has previously promised me a refund in full in writing upon providing photos of this damage, which I have done on several occasions. Amazon is now asking me to risk my safety, and attempt to rerun an item with broken glass (which I have already cut myself on) after their staff advised me they would refund this IN WRITING, which I have attached here. Amazon is packing my safety at risk, and I have filed a complaint with the Attorney General as well, as Amazon has placed my physical safety at risk in demanding I return an item with broken glass (as evidenced in my photos emailed to Amazon on October 3, 2022). I demand that Amazon honor this refund as advised to me in writing, prior to immediate Civil Action and Request for urgent Arbitration. This matter has caused me physical harm, and merits immediate resolution and refund in full prior to aforementioned actions!

Sincerely,

*******************
Initial Complaint
Date:10/01/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with their Try Before **************** where their website states: "Your shipment comes in a resealable package with an adhesive return label to make returns easy."This is not the case, as my package did not come with a return label, and they refuse to fix the issue. Conversations with customer support highlighted that the text written on the website making this promise is not in fact true, and that they make you follow other directions once you've ordered the items.Every time an agent is asked about their policy indicating the directions they're trying to enforce, they dodge and/or end the conversation. Nobody from Amazon has provided any indication that what they're doing is legal.
Business Response
Date: 10/21/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. We sincerely apologize on behalf of our associates who handled your issue. We will also forward your feedback to our internal team regarding the return label advertisement on our website.

To help you with this, we've cancelled the charge for ******* Originals Men's Adicolor Trefoil Tank Top, Black/White, Large". If you wish to return the other two items for which payment has already been processed, please return them as regular Amazon Prime returns.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered stuff on Amazon on september 29th and the money was taken out and then we get a payment declined message for half of the order when they had taken the money for the order. Then we call Amazon customer service and they tell me I dont understand which I do then get basically told that I am stupid. Then on top of it all I get hung up on 3 times. The Amazon site doesnt say that it would split up the money with different shops and they split it up but they show you the whole amount for order so you think they are going to take that amount and in fact they arent my wife is disabled and didnt understand that she just thought it was ***** when in deed they r splitting the payments into 4 is what they said they need better way of doing it and better support for people who r disabled now she is out her needs
Business Response
Date: 10/03/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-3747678-6437840. Upon checking I see that we were able to authorize $63.52 from your payment method and $30.39 has been declined. In case if the full amount is deducted, $30.39 should be reverted back to your account by the Bank. We would request you to contact your Bank for further assistance.

Just to confirm payment was declined only for "Celkuser Women' s **** Size Short Sleeve Pajamas Tie Dye Printed Pjs Set CEL109(5XL,LongBlue)" and other 3 items have been shipped.

Regarding the multiple shipments, when you place an order on our website for items shipped by Amazon.com, well ship each item as soon as possible. This may result in multiple shipments for a single order. However, in certain orders with multiple items, you may be presented with the options of "Group into the fewest possible boxes." and "Ship each item as soon as possible."

If you prefer fewer packages, choose "Group into the fewest possible boxes" and we'll consolidate your items into the fewest shipments possible. Depending on the location and availability of the items you're ordering, you might have to wait a bit longer for your order to arrive. If you'd like to receive each of your items as soon as possible, please select "Ship each item as soon as possible."

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/01/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered items on amazon and have email confirmation of delivery date of Sat Oct 1st 2022 and contacted customer service on ******************** and the disconnected the chat and I was told for a prime item 2 day shipping would take another 5 days inlay for prime and do not get any benefits for paying for the membership.
Business Response
Date: 10/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the prime order not arriving in 2 days. I'm sorry for the inconvenience caused.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:
https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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