Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,784 total complaints in the last 3 years.
21,932 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon returns require going to a **** store". The nearest one to me is 25 miles away. All the local *** Store outlet operators are incredibly rude and completely resent having to process Amazon returns. There is usually a line out the door waiting for service. This is unacceptable, especially when an item was damaged in shipping by *** and there's no other recourse available other than returning the item. I pay for "Amazon prime" but there's nothing "prime" about the lousy service I get from Amazon. They need to provide a reasonable way to return items, especially when it's no fault of the purchaser that a return has to be sought.
Business Response
Date: 10/05/2022
Hello ******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your Order return.

I've reviewed your complaint. Unfortunately I'm unable to locate the order you are referring to. Also I'm unable to find any account under this email address.
If you are referring to orders which are placed in an account under different email address then I request you to write to us from that email address with the order numbers using the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon just closed my account due to issues with thier delivery services blaming me for excessive credits. I order a dji drone and canceled it a day before it came due to a price drop of $60 than the second order I placed from the one that was cheaper was sent to another address other than my own and I was advised that the seller was removed and I'll get my credit back and I placed a 3rd order and the Amazon driver marked a 24/7 hour business operation closed and the following day marked as delivered but no picture and no one at my job knows of this item.I just put a $100 gift card on my balance for my birthday and I have been ordering items for my birthday and now I am out all my money and items I was ordering. I am ****** and when I call or email back and forth I get subpar assistance I wish i could add pictures but in Amazon fashion my account is closed so I can't obtain screen shots. Good job
Business Response
Date: 10/19/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 19th October 2022.

Sincerely,
********
Amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18159493

I am rejecting this response because:
I have been speaking to **********, **************, *** A, ******, ********************, ********** M, ****** *, ******************** *, ***, ******** R, ****** S, ********, ********, and numerous more representatives of Amazon and ultimately I was told I needed to get a police report which took me over two weeks to file and retrieve the report and submit to amazon to restore access to my account. The issues I have come across so far were that disabling my amazon account affected my ring alarm system since ***** is tethered to my alarm system which further complicated my home security system. I was granted access to my account at a 48-hour window so I could download my personal data but that didn't provide me enough time to download my data after disabling my account over and over. I could understand just restricting my account from any purchases so I can retrieve my data which still hasn't been possible for over a month. I am willing to assist in restoring full access to my account and using Amazon as I have been using your service for over 20 years without any issues until now. I am just at a loss for words right now that my account has been incapacitated due to circumstances beyond my control and providing proof that I have been the victim. I do know now that it is just easier to just request a refund to my credit card other than accept a credit to my account as it is just quicker and easier to resume purchasing products on amazon.com. I am attaching my police report as requested by a representative of your company in order to restore full access to my account.

Sincerely,

***********************
Customer Answer
Date: 11/11/2022
I am beyond ticked off with amazon and how my account has been disabled for digital purchases only. I have been a customer for over 20 years and now I sit with a balance of $1,844.81 which I can only use for digital purchases and I have never made one in over 20 years. There was an issue with theft at the building I have been living with known reports of break-ins and thefts which was new to me as I just started living there. I explained everything to amazon when there was a warning email which I replied to and gave a full explanation. When things went really sideways was this initial order which was canceled after I found a price drop of $60 the next day Order date Sep 22, 2022 Order #***-2475968-7581849 I purchased this item from **** mart LLC which was a fake seller and if you check the tracking it was sent to an address that was not my choice I went to ***** and got an internal document showing the tracking that was provided by **** mart ************ was a fake but amazon didn't want to hear it. Order date Sep 23, 2022 Order # ***-1647585-1990616 I then had to order again a replacement that was delivered to my job that was left at the loading dock from what I was told Order date Sep 27, 2022 Order # ***-4719524-7898630 I have complied with everything asked of me, and the only issue that I had out of these three orders was the one that was left at the loading dock supposedly. I was asked to go to the local Police and get a report for everything that occurred which was done and I supplied all the reports that were returned back. I have spoken to so many executive people through email but when i reply back to them on when my account will be restored to full access I don't get any replies.

Contact by the business; restore full access to my account

Business Response
Date: 11/15/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As we informed you earlier, we have restricted the access to this account. This is because you have not met the terms of our Conditions of Use agreement. Due to the proprietary nature of our business, we do not provide details on our investigation methods.

You can learn more about the Conditions of Use by following this link: https://www.amazon.com/gp/help/customer/display.html?nodeId=*********.

After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site. As our investigations are proprietary, we will not be able to share our findings or methods.

If you have any digital content on this account, you can access the content by clicking the Manage Your Content and Devices link on the "Your Account" menu on Amazon.com.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/18/2022

Complaint: 18159493

I am rejecting this response because:

I am fine with not purchasing anything else on this account. I would like to use the remaining gift card balance I have to purchase gift cards but your system is not allowing me to do so.

Sincerely,

***********************
Business Response
Date: 11/29/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Amazon.com Gift Cards can't be used to purchase other Amazon.com Gift Cards, but can be used to purchase digital content on your account.

Your Amazon.com Balance cannot be used to purchase other Gift Cards, prepaid open loop cards, or certain third-party gift cards. Gift cards can only be used to pay for eligible items; you can learn more about our gift card terms and conditions here: https://www.amazon.com/gp/help/customer/display.html/?nodeId=*******

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I work for a nonprofit organization whose user accounts for our administrative office have all been shut down by Amazon, citing misuse. No details have been given and the promised email referrals given were never received, despite having contacted their customer service on several occasions. The problem started several months ago and at first, we were able to call and get the users reinstated. However, over the next few weeks the accounts were again locked down for the same reason. In our attempts to get our *****************, we have spoken to several different agents who said we would receive an email but the promised emails never appeared. Shortly after the accounts were locked the last time, our yearly subscription fee processed on our purchasing card. I called the customer service number again, this time to try to get the accounts reinstated or the subscription fee refunded. I was told by the agent that I would receive an email (which I knew wouldnt happen). They stated that they would NOT refund the fee and that our only recourse was to cancel our purchasing card to prevent next years fees from being processed (about $500.00). I then asked to speak to a supervisor or someone in authority but was refused.In the meantime, we have been receiving items that were on automatic subscription but are unable to access our accounts to make any changes or retrieve receipts. We are very disappointed at the lack of customer service and have had no choice but to start purchasing from other sources. We would prefer to use Amazon because of the convenience but would ask that we have our accounts reinstated with a pro-rated refund for the subscription fee for the time that we have been unable to use our accounts (about 6 months). Our account is listed as Teen Challenge of ******** and only the administrative office is affected. Our other locations and their accounts don't seem to be having these issues.Thank you for your help.
Business Response
Date: 10/06/2022
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had.

However, we were unable to locate an account with the email ID you've mentioned. We can provide information only when the request comes from the email ID associated with the account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/10/2022
This response was sent to Abhishek. Amazon.com on 10/6/2022, listing the accounts in question. As of this morning, I have yet to receive a response:

RE: Regards,-Abhishek. Amazon.com
From: ****************************** <******************************>

Sent: Thu, Oct 6, 2022 at 11:05 am
To: [email protected]

Thank you for your response. The affected accounts are listed under the following users:

********************************************* (Primary account)
**********************
******************************
*****************************************************
************************************

Let me know if you need any other information.

Business Response
Date: 11/01/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 11/01/2022 confirming account reinstatement.

Sincerely,

Mark
Amazon.com
Customer Answer
Date: 11/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Entered by BBB Staff - lj Consumer is a senior. Purchased an electric bicycle July 2021. Paid approximately $800. It had three speed settings. Fast setting was on all the time. He was unable to adjust the speed to slow and medium. He took the bike to a bicycle store. He was told the bike is broken. The bike goes too fast and is dangerous. He has been unable to ride it. The bike motor was always on. Could not be turned off. Amazon advised the consumer to ship the bike back **** This is the only way it could be returned. They provided the shipping label. Amazon was to reimburse for shipping. Shipping cost was $331.34. Consumer returned the bike 5-27-21. Consumer was only given a $10 credit on his credit card towards the shipping. Consumer returned paperwork to the company. Received rude treatment from the company.
Business Response
Date: 11/07/2022
Hello,

We have denied the customers request for a refund as customer's card issuer has raised a re-dispute on this order and has closed it in customer's favor. Customer must have received the refund for the disputed amount of USD ****** from their card issuer.
Kindly request customer to reach out to their card issuer for more information regarding this reimbursement.

Sincerely,

******
Amazon.com
Customer Answer
Date: 11/18/2022
Please see attachment.
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an xbox controller that was to be delivered within 2 days via prime. When it did not show up on the correct day, I contacted amazon support via chat. The chat agent assured me the package was still on the way but it was late. They apologized for the issue and told me to contact amazon back after I got the the item and they would refund the price and I would be able to keep the item. When the item finally arrived on Sunday - I contacted amazon as instructed and they told me they would take care of it. I then got an email about an hour later denying my refund. I contact support and the same exact thing happened again. I replied to the emails asking if they read my chats and was then told to call amazon directly. When I called in the representative again told me Amazon was not going to keep its promise so I asked to speak with a supervisor. When the supervisor finally answered after waiting for almost 30 minutes, she answered, was extremely rude to me and told me no again. I demand that Amazon keep its original promise to me or I will be canceling my prime credit card, prime membership, and I will no longer use Amazon. The customer service has been appalling.
Business Response
Date: 10/11/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your order(s) #***-8427159-0685012. Please accept my sincere apologies for the inconvenience caused by this situation. Unfortunately we are unable to offer a refund at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18158793

I am rejecting this response because:

This response is entirely inadequate. I am not going to call back in to the general number, why do you think I am contacting Amazon via the BBB in the first place? Your phone support has failed at every turn and I am demanding to speak with somebody about the conduct of your employees. I WILL NOT accept no as an answer when it was already promised to me. Amazon literally deceived me into making additional purchases under the impression I was to get a refund only for you to take it back later. This is not OK and this is not how business should be conducted in *******. I do not want another generic response, I want to be contacted directly by amazon by somebody with some authority who is sitting in *****************. I will not continue to be lied to, deceived, and taken advantage of and then be thrown to general support. This isnt some game where you can just punt the issue to somebody else.

Sincerely,

*****************************
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a rather complicated problem with Amazon. My account was blocked for communicating with another previously blocked account.I recognized the linked account because it previously belonged to me, however, I sold the business a long time ago. Under the terms of our agreement, the new owner of the account was supposed to delete all data associated with my company, but as it turns out now, he did not. I contacted him and he said that he had lost access to the account and could not restore it. So he couldn't change the data there. He has long since forgotten about the account and doesn't want to go back into business. I described all of this to Amazon (that I once owned the account and the business, but then sold it; that I don't have access to that account), I even attached documentation of the sale of the business, and they still won't accept my appeal. I can't figure out why. I can't access that account. On my own account, I have done everything I can to remove any data that *** have been used there.I am asking you to help me solve this problem and restore my account. In the attachments you will find my agreement to sell the business.
Business Response
Date: 10/06/2022
Hello BM-Cosmetics,

We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:

-- Greater detail on the root cause(s) of the relations.
-- Greater detail on the actions you have taken to resolve the relations
-- Greater detail on the steps you have taken to prevent relations going forward.

How do I send the required information?
Submit this information at https://sellercentral.amazon.com/cu/contact-us.

What happens if I do not send the requested information?
If we do not receive the requested information within 14 days of the original notification, your account will remain deactivated.

We're here to help
If you have questions about this policy or information requested above, please contact us at https://sellercentral.amazon.com/cu/contact-us.Additionally, please find assistance creating a plan of action at https://sellercentral.amazon.com/gp/help/G201623610.

You can view your account performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap)or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App (https://itunes.apple.com/us/app/amazon-seller/***********?mt=8)
-- Android App (https://play.google.com/store/apps/details?id=*************************************.android&hl...)

Sincerely,
Customer Answer
Date: 10/10/2022

Complaint: 18158649

I am rejecting this response because: the issue is not resolved. I've attached an appeal as they requested. Please transfer this information to complete the review of my account and reinstate it.

Sincerely,

*********************************
Business Response
Date: 10/20/2022
Hello *********************************,

You have been found to be related to an account beginning with *********-Miracle.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/G1801).

If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0)
-- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885)

You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS app: https://itunes.apple.com/us/app/amazon-seller/***********?mt=8
-- Download the Android app: https://play.google.com/store/apps/details?id=*************************************.android&hl=en_US

Thank you,

Amazon.com
Initial Complaint
Date:10/03/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order frequently through amazon and use EBT often. Amazon always charged my EBT card, with no issues. NOW, when I use my EBT card, and my card is already charged for these items, AMAZON will claim a payment revision is needed and then try to DOUBLE CHARGE ME ON USING MY BANK CARD for the amount that they already charged my EBT CARD. Amazon is double charging people when it is illegal. I lock my **** card so it can't be used, and i have received emails and account notifications saying that Payment needs to be revised AFTER they already charged me for the amount. This is illegal and disgusting. They cannot double charge someone if they used EBT and PAID for their items.
Business Response
Date: 10/07/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your order #***-3648919-9221044. Please accept my sincere apologies for the inconvenience caused by this situation.

Upon checking I see that the items are cancelled due to payment decline and $140.04 has been reverted back to your EBT Card. Refund confirmation email was sent to your email address on Thursday, October 6, 2022 at 5:02 AM (PDT). In this case, we would request you to re-order the items.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/07/2022

Complaint: 18158442

I am rejecting this response because:The issue still isn't resolved. Amazon is avoiding the complaint and simply claiming that it was handled by the items being cancelled. Those items shouldn't have been cancelled because they were paid for already hence the money they are refunding me. The issue at hand is that WHY is this still an issue? Why are EBT items being charged for already once at checkout(which is normal and proper) but yet, they claim payment revision and try to charge my bank card WHEN PAYMENT WAS CLEARLY ALREADY MADE AND IT WAS ALREADY TAKEN OUT. Please explain to me how THIS IS LEGAL AT ALL!!!!! Completely and unlawfully wrong! And this is why I lock my card so I'm not DOUBLE CHARGED for items that were already paid for properly. This is ridiculous.

Sincerely,

*************************
Business Response
Date: 11/07/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. We've investigated this issue and found that you were fully charged on EBT card then a change was made by our promotions team resulted in lower total. You were refunded $0.01 to your EBT card and then shipment was re-planned due to which another recalculation happened and brought the total to its original value.

Since we can't charge EBT card during shipment re-planning, the missing $0.01 has to be put on the credit card which was the reason for payment decline.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/07/2022

Complaint: 18158442

I am rejecting this response because:their response still makes no sense. I asked for someone else from Amazon to speak with me regarding this situation. Their only response was for $0.01 trying to be charged but couldn't explain why they charged me full price on my EBT card and why they tried to charge me for half the order to my debit/credit card for more money.

Sincerely,

*************************
Business Response
Date: 11/09/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As previously informed, a change was made by our promotions team resulted in lower total. You were refunded $0.01 to your EBT card and then shipment was re-planned due to which another recalculation happened and brought the total to its original value.

Since we can't charge EBT card during shipment re-planning, the missing $0.01 has to be put on the credit card which was the reason for payment decline. The charge of $0.01 was a part of an entire shipment so payment was declined for the remaining items. As a result, those items were cancelled.

We're happy to help you over the phone. Please visit the following link, enter your phone number through the Phone tab, and we'll call you:

https://www.amazon.com/gp/help/customer/contact-us

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/09/2022

Complaint: 18158442

I am rejecting this response because: It does NOT explain why they were charging me for half the order when they already received the full payment of product. This is ridiculous!

Sincerely,

*************************
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Through your service, I want to ask Amazon to give me a chance to prove my reliability and that I no longer pose a risk to their customers. Amazon has blocked my ability to ship orders myself because I have not identified myself as a seller of these items. This was due to force majeure circumstances that I could not prevent. I found a new supplier and purchased a large number of products. When I calculated my warehouse capability, I revealed I couldnt fulfill such an amount of units, so I decided to ask my supplier to send items directly to customers. Of course, I sent detailed instructions on how the supplier must follow the Amazon Drop Shipping policy. They promised that all rules will be maintained.As I revealed later, the supplier provided incorrect tracking IDs due to collapse in their storage system. So, some customers couldn't track their parcels. Additionally, they didnt remove their labels from packages, and our customers could suppose that we werent associated with the products we sell.After that Amazon suspended my FBM privileges.I beg Amazon give me the last chance. I am ready to move 90% of my inventory to FBA sales. I will begin this process within a month. However, I still need FBM opportunities for items I can't sell through FBA.
Business Response
Date: 10/05/2022
Hello,

seller has been enforced for second instance of drop-shipping and per our policy there is no reinstatement available at this time for this issue. Seller has been notified of the same.
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed that my most recent review was rejected and all my previous reviews were removed from my profile. I looked over the guidelines and am confused as to why this happened because all my reviews are always honest and I didn't see anything wrong with the review. Amazon customer support is not being helpful any way, and all I wish for is to regain access to leaving reviews considering I have done nothing wrong. Could I please get help with this? My Amazon account is ************************ Thanks you.
Business Response
Date: 10/14/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointment caused due to the removal of your reviews.

I've escalated this to our communities team and they informed that the email of October 6, 2022 was mistakenly sent. Please see the message below for updated information regarding your customer reviews.

"Thank you for contacting us about your reviews.

After reviewing the situation, we have restored your previously contributed reviews. It may take up to 24 hours for the reviews to reappear.

We apologize for any inconvenience this may have caused."
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Amazon gave my packages to someone else when I had it delivered to an amazon counter that I traveled 2.5 hours to get to, They gave my items to another customer (ORDER # *********************** I was told *** would deiver my items again, so I opted to have my items dieliverd to my home address because I needed it before I leave for a trip. Thye told me that *** would not be able to deliver it by snday but decidd to take a chance.Then I recivd a notification today that my apackages were delivered yesterday by Amazon Logistic, more lies.I never recieved the package, *** did not handle my items as told to me by Amazon, thye only use my prefered shippers when I have to travel 2.5 hours away from home, when they nkno that *** is the only people that deliver my itesm along with **** The items numbersaare : ORDER # ***-5023126-3202611 / ORDER # ***-5336198-1561003 I tried contacting the supervisor that was handling y case and recievd an email saying they will not communicate with me and blocked my email. [email protected] Best regards,****** A.
Business Response
Date: 10/25/2022
Hello ****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint. Your recent experience with our delivery service, Amazon Logistics, was brought to my attention. This is certainly not the experience we want for our customers. I do understand the level of disappointment this has caused to you and if I had been in this situation I would have felt the same.

Our team has tried reaching you at 1:PM EST using the phone number listed on your Amazon account and the same has been communicated through your E-Mail address. Also a refund has been processed on your Order No: 112-9598581-5433850

Because youve had repeated issues with Amazon logistics, we can make other available carriers have priority to deliver to your address. Also, giving priority to other carriers doesnt guarantee that this carrier won't be chosen in the future. This change is specific for a particular shipping address. If you send items to a different shipping address, the carrier might be chosen to deliver the package. Note: making changes to the address in your account , like adding a new phone number or updating the name, will result in the priority lowering request being deleted."

Please confirm would you like us to proceed further on this.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com

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