Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,442 total complaints in the last 3 years.
21,588 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made and a purchase on amazon.com and I received the item defective so I reached out to Amazon customer service. They told me I would need to send the item back to them. So they requested *** to come and pick the item up and they told me that from the day that they request *** to come pick the item up that would count as day one. Amazon customer service told me I would receive a full refund within 14 days from the day the request for *** to pick the item up. I reach out to Amazon **************** because I never got my refund. The 14-day. Has passed. Amazon customer service told me that I would need to wait 30 days on top of the 14 days for a total of 44 days. So I called back to get somebody else such as a supervisor and they told me that they cannot issue me a refund. So I told him that they would need to send me a replacement then and they told me they could not do that that they could not issue me a refund or a replacement so now I do not have the item and I do not have a refund. I want a full refund because I no longer have the item I did my part in Amazon is refusing to do their part. I think this is classified as fraud because they received the merchandise back and then they stole my money. I just want my refund. I have spent long hours two and three hours at the time on the phone with Amazon just to get the Run around, rudeness and the Agents that are foreign being rude and mean. They just keep talking over me and interrupting me. They do not care about me as a customer. This is bad customer service and this is no way to run a business.
Business Response
Date: 10/13/2022
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear about the delay in refunding the Order No: 111-5912764-2098647

After reviewing, I see that the refund has already been processed on Monday, October 10, 2022 at 4:26 AM (PDT)

Refund amount : $160.11
Usually it takes 3-5 business days to process a refund to Original payment method.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a refund for a defective mini computer - Amazon gave me a refund as a credit on my account and not back to the original card of purchase, which is my Amazon Credit card. I want the credit returned to my credit card and not as a credit. As an aside, the agent helping me couldnt understand what I was asking. ******
Business Response
Date: 10/06/2022
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and apologies for the inconvenience caused with refund method.

After reviewing, I see that the amount $407.17 has been issued to your Gift card balance for a returned item from Order No: 111-2796323-5084233

Unfortunately, this amount cannot be transferred to Original payment method because a partial amount of this refund has claimed on a different Order No: 112-6573198-5452201

Please note that partial amount of refund cannot be transferred to other payment methods. I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action in this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18164915

I am rejecting this response because: You tricked me on the refund, you own the card and the business, you could make it right if you wanted too.
It's a consumer trick to always default to an Amazon credit over the original payment method. Y'all wont trick me again, and I'll be using Amazon less.

Sincerely,

*********************
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon due to related to Erknarbek seller account. The real owner of Erknarbek seller account is ****************. **************** was my business partner from May to July 2022. But I stopped working with him due to the threat of violating Amazon Policies on his part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated ************** with Erknarbek account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I created a partnership with **************** on May 16, 2022 (see Partnership Agreement). On July 4, 2022 I notified **************** about termination of our partnership (see Termination Letter). According to the Partnership Agreement, I was obliged to notify Nurlan Erknarbek in advance 3 days before the partnership termination. On July 7, 2022 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). The reasons for erroneous related between my account and Erknarbek account were in the same credit card (charge method), IP address and business address. I severed all of these connections.According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Amazon's actions are in violation of the Amazon Services Business Solutions Agreement. Therefore, I request Amazon Support to reinstate my account.
Business Response
Date: 10/07/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods 07 October 2022.

Sincerely,
Amazon - Seller Performance.

Customer Answer
Date: 10/12/2022

Complaint: 18164855

I am rejecting this response because: On October 7, 2022, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account, but they required additional information in order to reinstate my seller account. On October 8, 2022, I contacted Amazon Support to clarify information that they requested. Therefore, I would like to provide the following additional information and documents:

-- Partnership Agreement;
-- ************************************* Dissolution Agreement;
-- Protocol of Partnership Dissolution Meeting;

Please, note! All the documents contain the necessary signatures and seals of both parties. All the documents also contain the signature and seal of the notary public.

I would like to remind Amazon Support that my account was deactivated in error due to related to Erknarbek account. The real owner of Erknarbek account is **********************. He was my business partner. I have always been the owner of only one account. I have found that ********************** has intention to violate Amazon Policies. Because of this, I terminated our partnership in advance so as not to be implicated in violating Amazon Policies.

I stopped ************** with the owner of Erknarbek account a long time ago. I would like to describe the chronology from the beginning of the partnership with the owner of Erknarbek account to the final termination:

-- On May 16, 2022, I and ********************** created a partnership (please, see Partnership Agreement).
-- On July 4, 2022, I notified ****** Erknarbek about termination of our partnership (please, see Termination Letter). According to the Section 11 of Partnership Agreement, I was obliged to notify ****** Erknarbek in advance 3 days before the partnership termination.
-- On July 7, 2022, three days later, we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (please, see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting).

The reason for erroneous related between my account and Erknarbek account was in the following:

-- The credit card in charge method. For the transparency of work in partnership, ********************** and I decided to link the same credit card to my account and to Erknarbek account to understand who spent money clearly and on what in the partnership.
-- The same IP address. I and ****** Erknarbek were aspiring Amazon sellers at that time, and we didn't have the financial means to open a second office with separate Wi-Fi and IP address. Therefore, my account used the same IP address together with Erknarbek account.
-- The same address of the preparation center in the ******************* in the business address section on my account and Erknarbek account. It was the following address: *************, ***************************************************************************. I and ****** Erknarbek used the same preparation center because it was profitable. We agreed with the preparation centers owner on a good discount due to the rather large volume of goods on behalf of the partnership.

I broke all of these connections to Erknarbek account. I stopped working with the owner of Erknarbek account a long time ago. Amazon Support can make sure of this fact by reviewing my Plan of Action, which I submitted through the Amazon internal system.

Therefore, my seller account was deactivated in error. I request Amazon Support to review additional information and documents, and reinstate my account. Thank you in advance!

Sincerely,

Kubamdyk Omokeev
Business Response
Date: 10/16/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/16/2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/20/2022

Complaint: 18164855

I am rejecting this response because: Amazon Support notified me through the internal system that they are able to reinstate my account but don't have enough information. Therefore, I would like to provide the following documents:

-- Partnership Agreement;
-- ************************************* Dissolution Agreement;
-- Letter of Settlement Payments - additional evidence.

I want to remind Amazon Support that my account was deactivated due to being "related" to the Erknarbek account. The actual owner of this account was my business partner. Here is the chronology of ************** with the owner of the Erknarbek account:

-- On May 16, 2022, the owner of the Erknarbek account and I created a partnership (please, see Partnership Agreement rev. ********). According to this Partnership Agreement, I (Kosa-Shop account) and the owner of the Erknarbek account were obliged to invest part of the funds for the development of a joint business on Amazon and help each other with sales.
-- On July 4, 2022, I notified the owner of the Erknarbek account about the termination of our partnership (please, see Termination Letter no. 3704/KG/927). According to Section 11 of the Partnership Agreement rev. ********, I was obligated to notify him about partnership termination in advance three days. Therefore, I notified him by Termination Letter on July 4, 2022.
-- On July 7, 2022 (3 days later, according to Section 11 of the Partnership Agreement), I and the owner of the Erknarbek account signed and notarized the Partnership Dissolution Agreement rev. ******** to finally terminate this partnership.
-- Also, on July 7, 2022, my former business partner notified me about the final settlement payments from the partnership. Since he was appointed as liquidating partner according to Section 5 of the Partnership Dissolution Agreement, he transferred all my money from the partnership after we terminated it (please, see Letter of Settlement Payments no. 7025/BK/038).

After I terminated ************** with the owner of the Erknarbek account, I never communicated with him. I stopped working with him due to the threat of violating Amazon policies on his part.

PLEASE, NOTE! All the documents contain the signatures and seals of both parties. All the documents also contain signatures and stamps of the Notary Public of *******.

The reasons for the erroneous "related" between my account and the Erknarbek account were the following:

-- The same credit card in charge method. For the transparency of work in partnership, my former business partner and I decided to link the same credit card to my account and to the Erknarbek account to understand who spent money clearly and on what in the partnership.
-- The same IP address. My former business partner and I were aspiring Amazon sellers at that time, and we didn't have the financial means to open a second office with separate Wi-Fi and IP addresses. Therefore, my account used the same IP address with the Erknarbek account.
-- The same address of the preparation center in the ******************* in the Business Address Section on my account and Erknarbek account.

I want to emphasize that I severed all possible connections with the Erknarbek account. I am not the owner of the Erknarbek account and never have been. I cut off all business dealings with the actual owner of the Erknarbek account a long time ago, so I can't help him.

Therefore, I request Amazon Support to reinstate my account since I don't violate the Multiple Accounts Policy because I'm the owner of only one account. I don't own the Erknarbek account.

Sincerely,

Kubamdyk Omokeev
Business Response
Date: 10/28/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/28/2022.

Thanks, Amazon.com
Seller Performance
Customer Answer
Date: 11/01/2022

Complaint: 18164855

I am rejecting this response because: On October 28, 2022, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account, but they required additional information in order to reinstate my seller account. Therefore, I would like to provide the following additional information and documents to clarify my problem.

Additional documents:

-- Partnership Agreement;
-- ************************************* Dissolution Agreement;
-- Protocol of Partnership Dissolution Meeting - additional evidence.

Please, note! All the documents contain the necessary signatures and seals of both parties. All the documents also contain the signature and seal of the notary public of *******.

I want to remind Amazon Support that my account was deactivated in error due to related to Erknarbek account. The real owner of Erknarbek account is **********************. He was my business partner. I have always been the owner of only one account. I have found that ********************** has intention to violate Amazon Policies. Because of this, I terminated our partnership in advance so as not to be implicated in violating Amazon Policies.

I stopped ************** with the owner of Erknarbek account a long time ago. I want to describe the chronology from the beginning of the partnership with the owner of Erknarbek account to the final termination:

-- On May 16, 2022, I and ********************** created a partnership (please, see Partnership Agreement).

-- On July 4, 2022, I notified ********************** about termination of our partnership (please, see Termination Letter). According to Section 11 of the Partnership Agreement, I was obliged to notify ****** Erknarbek in advance 3 days before the partnership termination.

-- On July 7, 2022, three days later, we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (please, see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting)

The reason for erroneous related between my account and Erknarbek account was in the following:

-- The credit card in charge method. For the transparency of work in the partnership, ********************** and I decided to link the same credit card to my account and to Erknarbek account to clearly understand who spent money in the partnership and how much.

-- The same IP address. I and ****** Erknarbek were aspiring Amazon sellers at that time, and we didn't have the financial means to open a second office with separate Wi-Fi and IP address. Therefore, my account used the same IP address together with Erknarbek account.

-- The same address of the preparation center in the Business Address Section on my account and Erknarbek account. It was the following address: *************, ***************************************************************************. I and ****** Erknarbek used the same preparation center because it was profitable. We agreed with the preparation centers owner on a good discount due to the rather large volume of goods on behalf of the partnership.

I broke all of these connections to Erknarbek account. Amazon Support can make sure of this fact by reviewing my Plan of Action, which I submitted through the Amazon internal system.

Therefore, my seller account was deactivated in error. I request Amazon Support to review additional information and documents, and reinstate my account. Thank you in advance!

Sincerely,

Kubamdyk Omokeev
Business Response
Date: 11/05/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/5/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/14/2022

Complaint: 18164855

I am rejecting this response because: On November 5, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account, but they required additional information in order to reinstate my seller account. Therefore, I would like to provide the following additional information and documents to clarify my problem.

Additional documents:

-- Partnership Agreement;
-- ************************************* Dissolution Agreement;
-- My Passport - additional evidence.

The passport is proof of my identity. I, ****************, own only one seller account named Kosa-Shop. Amazon Support may verify this fact by checking the internal system. I, as a seller, am linked to account named Kosa-Shop and no other.

As you may see, I am a citizen of the ***************. Owner of the account named Erknarbek is also a citizen of the ***************. He was my business partner.

Please, note! All the documents contain the necessary signatures and seals of both parties. All the documents also contain the signature and seal of the notary public of ******* (the ***************).

I want to remind Amazon Support that my account was deactivated in error due to related to Erknarbek account. The real owner of Erknarbek account is **********************. He was my business partner. I have always been the owner of only one account. I have found that ********************** has intention to violate Amazon Policies. Because of this fact, I terminated our partnership in advance so as not to be implicated in violating Amazon Policies.

I stopped ************** with the owner of Erknarbek account a long time ago. I want to describe the chronology from the beginning of the partnership with the owner of Erknarbek account to the final termination:

-- On May 16, 2022, I and ********************** created a partnership (please, see Partnership Agreement).

-- On July 4, 2022, I notified ********************** about termination of our partnership (please, see Termination Letter). According to Section 11 of the Partnership Agreement, I was obliged to notify ****** Erknarbek in advance 3 days before the partnership termination.

-- On July 7, 2022, three days later, we conducted a partnership meeting to sign and notarize the Partnership Dissolution Agreement.

The reason for erroneous related between my account and Erknarbek account was in the following:

-- The credit card in Charge Method. For the transparency of work in the partnership, ********************** and I decided to link the same credit card to my account and to Erknarbek account in order to clearly understand who spent money in the partnership and how much.

-- The same IP address. I and ****** Erknarbek were aspiring Amazon sellers at that time, and we didn't have the financial means to open a second office with separate Wi-Fi and IP address. Therefore, my account used the same IP address together with Erknarbek account.

-- The same address of the preparation center in the Business Address Section on my account and Erknarbek account. It was the following address: *************, ***************************************************************************. I and ****** Erknarbek used the same preparation center because it was profitable. We agreed with the preparation centers owner on a good discount due to the rather large volume of goods on behalf of the partnership.

I broke all of these connections to Erknarbek account. Amazon Support can make sure of this fact by reviewing my Plan of Action, which I submitted through the Amazon internal system.

Therefore, my seller account was deactivated in error. I dont violate the Multiple Accounts Policy because I dont have any other accounts. I request Amazon Support to review additional information and documents, and reinstate my account. Thank you in advance!

Sincerely,

Kubamdyk Omokeev
Business Response
Date: 12/07/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 12/07/2022.
Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 12/13/2022

Complaint: 18164855

I am rejecting this response because: On December 8, 2022, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account, but they requested additional information in order to reinstate my seller account. Therefore, I would like to provide the following additional information and documents to clarify my problem.

Additional documents:

-- Partnership Agreement (original) - additional evidence;
-- Termination Letter (original) - additional evidence;
-- Partnership Dissolution Agreement (original) - additional evidence;
-- Protocol of Partnership Dissolution Meeting (original) - additional evidence.

All the documents contain the necessary signatures and seals of both parties. All the documents also contain the signature and seal of the notary public of **********.

I would like to remind Amazon Support that my account was deactivated in error due to related to the Erknarbek account. The real owner of this account is **********************. He was my business partner. I have always been the owner of only one account. I have found that ********************** has intention to violate Amazon Policies. Because of this fact, I terminated our partnership in advance so as not to be implicated in violating Amazon Policies.

I stopped ************** with the owner of the Erknarbek account a long time ago. I would like to describe the chronology from the beginning of the partnership to the final termination:

-- On May 16, 2022, I and ********************** created a partnership (please, see Partnership Agreement).

-- On July 4, 2022, I notified ********************** about termination of our partnership (please, see Termination Letter). According to the Section 11 of Partnership Agreement, I was obliged to notify ********************** in advance 3 days before the partnership termination.

-- On July 7, 2022, three days later, we conducted a partnership meeting to sign and notarize the Partnership Dissolution Agreement to finally terminate our partnership. This fact is also confirmed by the Protocol of Partnership Dissolution Meeting.

After that, I never communicated with the owner of the Erknarbek account.

The reason for erroneous related between my account and the Erknarbek account was in the following:

-- The credit card in Charge Method. For the transparency of work in the partnership, ********************** and I decided to link the same credit card to my account and to Erknarbek account in order to clearly understand who spent money in the partnership and how much.

-- The same IP address. I and ****** Erknarbek were aspiring Amazon sellers at that time, and we didn't have the financial means to open a second office with separate Wi-Fi and IP address. Therefore, my account used the same IP address together with Erknarbek account.

-- The same address of the preparation center in the Business Address Section on my account and Erknarbek account. It was the following address: *************, ***************************************************************************. I and ****** Erknarbek used the same preparation center because it was profitable. We agreed with the preparation centers owner on a good discount due to the rather large volume of goods on behalf of the partnership.

I broke all of these connections to the Erknarbek account. Amazon Support can make sure of this fact by reviewing my Plan of Action, which I submitted through the Amazon internal system.

Therefore, my seller account was deactivated in error. I request Amazon Support to review additional information and documents, and reinstate my account. Thank you in advance!

Sincerely,

Kubamdyk Omokeev
Business Response
Date: 12/18/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 12/19/2022.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon cancelled my account after a delivery was not made to my address. They suggested I file a police report but closed my account before I was able to do that. They wanted a result of a police report. As if I control the police Investigation. They did not refund my outstanding order and did not refund my prime membership. They are cancelling memberships because there drivers are irresponsible. I need a resolution to this issue.
Business Response
Date: 10/20/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 20 October, 2022.

Sincerely,

Rupsa
Amazon.com
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm filing a complaint against the Amazon BBB worker who issued me a refund for an item when a refund was not requested. They issued the refund in an attempt to have my account banned and closed down.I have been trying for over a month to contact the customer sevice for that product and I am blocked from the customer service number at ********************, so I am not able to contact them.I have tried contacting the item people, through amazon online messaging system and Amazon put me in touch whith a company that has nothing to do with my product apparently, and amazon messaging chat service protocol steps will not allow me to contac the product people.I NEED THE REFUND REVERSED IMIDIATELY AND COMMUNICATION FROM AMAZON TO BE PUT IN CONTACT WITH THE PRODUCT PEOPLE.ORDER # ***-2782976-0391405
Business Response
Date: 10/08/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund that was issued.

I can see you have reported the item as defective, this is reason we have issued a full refund on your account. I request you to please dispose the item and you may order a new one.

If you still like to use that defective item and would like any troubleshooting steps to resolve it, you may reach out to the seller directly for the support. They can be reached through this link.

https://www.amazon.com/sp?seller=A1MYM2YLDLKO3T&

Upon accessing it, please click on "Ask a question > An item for sale > Warranty > other > Contact seller".
Please note : If you select a different option, it may redirect to Amazon support again instead of the seller/product/manufacturer support.

Regarding the ban on your phone number to reach out to Amazon support, I'd like to reconfirm that we have not placed any restrictions on your number as confirmed in previous BBB complaint. I'd suggest you to please contact your phone carrier service provider to check for any restrictions in connecting with our customer service at **************. We do not have any further information on it.

I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,Seller-level.I am the copyright holder of the photos posted on ASIN B07RNZV64Y (****** marketplace). These photos were taken by me personally. My photos were made to order. It is my work that is protected by copyright. Any seller must first obtain an authorization letter from me, as the copyright holder, to use these photos.But I found out that some sellers use my copyrighted photos without my authorization. I request you remove them from ASIN B07RNZV64Y. I attached the list of violators to my complaint. Please, review it. It is a Word document named "List of Violators". I also duplicated the List of Violators in ****** Doc. Here is the link:https://docs.google.com/document/d/1AGHWOkJXOZXC3uy4xfNRh9Xp5GmTRuNc3azAmU4c3_E/edit?usp=sharing I request you remove indicated in the List of Violators sellers from ASIN B07RNZV64Y. I do NOT request you remove ASIN B07RNZV64Y or photos on this ASIN.To prove to you that these photos are my Intellectual Property and I am the copyright holder, I attached a link to the originals (RAW format) of my work: https://drive.google.com/drive/folders/1a2MQqgSfuQwrk-kRC905Vnxg6jaS4pbg?usp=sharing Also, I attached the originals of my work in JPG format to this complaint. Please, review them.As you may see, the photos were taken in the car. Some photos have larger surroundings that haven't been cropped yet. Thus, I have demonstrated to you that the original photographs are mine. Moreover, I added some additional photos to dropbox, which indicate that this location was photographed by me personally. So, once again, I request you remove the list of sellers I attached to the complaint from ASIN B07RNZV64Y. NOT ASIN or photos, but sellers. I really appreciate any help you can provide.
Business Response
Date: 10/06/2022
Greetings from Amazon.com,

Amazon considers a brand's enforcement of distribution policies and rules to be a matter between the sellers and the brand. We do not remove other seller's listings based on requests.

If the seller believe that another sellers listings infringe their intellectual property rights, they should submit an official notice through the Report a Violation tool, available through the Amazon Brand Registry homepage or the

Report a Violation tool: https://brandregistry.amazon.com/brand/report-a-violation
Report Infringement page: https://www.amazon.com/report/infringement

If they believe a listing policy violation has occurred, they should submit their concern and information via the Account Health dashboard: https://sellercentral.amazon.com/abuse-submission/index.html

They can also consider using Amazons ********************* Transparency is an item-level tracing service that helps them protect their brand and customers from counterfeit items http://www.transparency.com
Customer Answer
Date: 10/11/2022

Complaint: 18164372

I am rejecting this response because: I contacted Amazon Support through channels provided by Amazon in the response but did not receive any clear reply. Some of my cases were accepted, but without the desired result, some were automatically declined. But I proved to Amazon Support that I'm the copyright holder of photos listed on ASIN B07RNZV64Y and some sellers use my copyright without my permission. Here are the Complaint IDs of my cases:
-- 10957647391
-- 10939612261
-- 10922833471
-- 10913941311

I request Amazon Support remove the sellers who use my copyright without authorization. It is my work that is protected by copyright. These photos are my intellectual property. As the copyright holder, any seller must obtain an authorization letter from me to use these photos. I indicated the list of sellers using my intellectual property without my permission. I attached the violator's list to this complaint. Please review it. It is a Word document named "List of Violators". I also duplicated the List of Violators in ****** Doc. Here is the link:

https://docs.google.com/document/d/1AGHWOkJXOZXC3uy4xfNRh9Xp5GmTRuNc3azAmU4c3_E/edit?usp=sharing

Here is evidence that I'm the copyright owner of photos listed on ASIN:

https://drive.google.com/drive/folders/1h2CriCatTGDZhuVJkOMKHFVRcG57CdHk?usp=sharing

As you may see, I photographed this location personally, and the files attached to the link above are proof of this fact. Therefore, I request you remove sellers who violate my copyright from ASIN B07RNZV64Y.

Please, note! I request you remove only SELLERS indicated in the List of Violators from this ASIN. NOT ASIN or photos. Seller-level. Thank you so much for your attention and participation.

Sincerely,

*******************
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB Investigators,I provided Amazon proof that an **** B000P8ZLT2 *************************** Cologne for Men, 8.0 Fluid Ounce SPLASH (which I list products against) is authentic countless times yet I have not been able to get Amazon to remove the warning against the **** on my Amazon seller account. The proof I provided were invoices from two different suppliers, links for each company on the ***************** website, and a plan of action that would mitigate any units that might be misconstrued as inauthentic from being shipped. I received a few appeal denials before I stopped receiving a response at all. Though I am still able to sell this product, the warning remains on my account health and is still affecting my account negatively.I need support from you to get Amazon to finally respond to all the proof I have provided. It frustrates me that none of the documentation I provided them has been validated. Can you get Amazon to respond to my appeals?
Business Response
Date: 10/06/2022
Greetings from Amazon.com,
The sellers ****: B000P8ZLT2 is marked with Product Authenticity Complaints.
Our Product Compliance team has reviewed the **** and they were unable to verify the supplier and there was continued concerns with authenticity of the product.
In order to review the complaint the seller will need to provide information from a supplier that proves the authenticity of the product.The seller can provide additional documents through their account health page.
Thank you and have a nice day.
Customer Answer
Date: 10/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/04/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was deactivated for suspicion of selling inauthentic products. I added a listing to my inventory with a product that was from my supplier. I was confident in the vendor and that he was only selling original products, however the account was blocked. Already in the appeal process, I found out that my supplier did not have the necessary paperwork to prove the originality of the products. I understand that I should have done this before I bought the product from him. I also found out that the listing with the product I added to my inventory was not created correctly. The listing listed one brand and actually sold the product with a different brand. This is hard to spot, and I didn't have experts on such subtleties at the time, so I missed the point.I have been trying to restore my account for over a month now. After first sending the appeal and invoices, they said they couldn't verify the supplier and suggested I find a new one and provide new invoices. I gave them invoices from https://www.webstaurantstore.com/ and it's a pretty big supplier and 100% reliable. However, they did not accept my invoices and again requested an appeal. I confessed to not checking the listing, not making sure my supplier was reliable, provided a detailed plan of action as well as the invoices. But I kept getting rejections. I am desperate and don't know what to do. I am really asking you to help me with this case and get my account back. Thank you!
Business Response
Date: 10/10/2022
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/7/22, I accidentally placed an order online for e-gift cards from amazon incentives for businesses for gift cards for our employees at my business. I meant to place an order for physical gift cards to be mailed to us.I contacted them immediately after to get the refund. I spent weeks calling them/emailing them and they kept confirming that we would get refunded but it would take some time.Finally, on July 28, i received an email from customer service that we would see the refund. Since this was a business account that I did not have access to the statements, I was not aware that we did not actually end up getting the refund until this week. This has been a headache and we are owed these funds. Please help. From: US Sales Ops - giftcards.amazon.com Sent: Thursday, July 28, 2022 6:38 PM To: ********************* <**************************************>Subject: RE: ORDER ID ******************* [ ref:_00D80ha2o._5008b23HW4P:ref ]Hi ******, Thank you for patience. I have completed this refund. The refund will take up to 7-9 business days to show up to your bank account. Please let me know if you have any further requests/questions. Warm Regards, ************************* Sales Operations Specialist Amazon Incentives ------------------------------------------------------------Order Date: 7/7/2022 Delivery Method: ACD ------------------------------------------------------------Order #: 114-4462409-1230600 Invoice #: ******** PO ************** Matching ************************************************************************* TOTAL: USD ********* ------------------------------------------------------------
Business Response
Date: 10/13/2022
Hello ******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and see that refund has already been processed on Gift card Order. Refund processed as below

Friday, October 7, 2022 at 9:59 AM (PDT) Refund amount $100.00
Friday, October 7, 2022 at 9:20 AM (PDT) Refund amount $50.00
Friday, October 7, 2022 at 9:14 AM (PDT) Refund amount $50.00
Friday, October 7, 2022 at 8:47 AM (PDT) Refund amount $2000.00
Friday, October 7, 2022 at 8:43 AM (PDT) Refund amount $500.00
Friday, October 7, 2022 at 8:16 AM (PDT) Refund amount $4100.00
Friday, October 7, 2022 at 8:05 AM (PDT) Refund amount $1450.00
Friday, October 7, 2022 at 7:24 AM (PDT) Refund amount $2250.00
Friday, October 7, 2022 at 6:40 AM (PDT) Refund amount $1250.00
Friday, October 7, 2022 at 6:23 AM (PDT) Refund amount $3450.00
Friday, October 7, 2022 at 6:12 AM (PDT) Refund amount $800.00
Tuesday, October 4, 2022 at 7:20 AM (PDT) Refund amount $300.00
Tuesday, October 4, 2022 at 7:13 AM (PDT) Refund amount $300.00
Tuesday, October 4, 2022 at 7:12 AM (PDT) Refund amount $300.00
Tuesday, October 4, 2022 at 6:53 AM (PDT) Refund amount $300.00
Wednesday, July 27, 2022 at 1:33 PM (PDT) Refund amount $250.00
Wednesday, July 27, 2022 at 1:30 PM (PDT) Refund amount $350.00
Wednesday, July 27, 2022 at 1:22 PM (PDT) Refund amount $200.00
Usually it takes 3-5 business days to process on Original payment date.

We appreciate your business and hope to have the opportunity to serve you again in the future. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings of peace!This is E *****, I am writing to ask for a help to reach out Amazon and make a thorough and fair review to my account. I have sent an appeal lots of times pertaining to the deactivation of my Amazon selling account, ******** because Amazon believes that my account *** have been used to engage in deceptive, fraudulent or illegal activity that ***** the customers, other selling partners and Amazon.I believe this enforcement is done in error and I would like to provide the information and correct documents to prove my claim. After the video verification call, I was required to provide the following documents to complete their review:- Credit Card Statement - Articles of Organization - Certificate of Insurance (COI)- Bank Statement - Passport - Email Confirmation from Sportea brand (LOA)- Sportea Invoice S002627 I strongly claim that my account was never been used to engage in deceptive, fraudulent or illegal activity that ***** the customers, other selling partners and Amazon. I am the owner of the account and My Account Health is in excellent performance. I have been compliant with Amazon policies. I am hoping that Amazon would reinstate my account because the deactivation is an error. Thank you.We appreciate your time and effort in this matter.*********, E ***************** *** *******************
Business Response
Date: 10/10/2022
The seller has failed IPI and has been notified about it. The account does not fit a reinstatement.
Customer Answer
Date: 10/10/2022

Complaint: 18163849

I am rejecting this response because: My IPI is currently at 565 even after months of my store being suspended. It was in the 600's prior to suspension. My store as not deactivated due to failed IPI as stated in their response. I have attached a current screenshot of my IPI score and its history, which clearly indicates that is above standard and in the Green. As mention before, we believe our store was deactivate in error and would like to have it resolved and activated as soon as possible.

Sincerely,

E *****
Business Response
Date: 10/23/2022
The seller has failed IPI and has been notified about the same. The account does not fit a reinstatement.
Customer Answer
Date: 10/30/2022

Complaint: 18163849

I am rejecting this response because: As stated before. Our IPI score was in the 600 prior to suspension. We were told that our accounts was suspended due to link account and will need a video interview. Now after our complaints on BBB, Amazon now say it is due to IPI score and can not be reinstated. Currently our IPI is still good even though our account has been suspended for several months.

Sincerely,

E *****

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