Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,717 total complaints in the last 3 years.
22,024 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$6.57 should be credited to my gift card balance. I feel I was cheated on the return amount price change of the 25" machete, and I should be give a credit for the exchange of:Ordered on September 26, 2022 Order# ***-7694571-3480259 View or Print invoice Shipping Address ************************ ***************************************************************************************** Payment *********** **** **** Order Summary Item(s) Subtotal:$21.86 ************************* Total before tax:$21.86 Estimated tax to be collected:$0.00 Gift Card Amount:-$21.86 ORDER PLACED September 19, 2022 TOTAL $28.43 SHIP TO ************************ ORDER # ***-7596751-2963445 View order details View invoice Ordered on September 19, 2022 Order# ***-7596751-2963445 View or Print invoice Shipping Address ************************ ***************************************************************************************** Payment *********** **** **** Order Summary Item(s) Subtotal:$28.43 ************************* Total before tax:$28.43 Estimated tax to be collected:$0.00 Grand Total:$28.43 Refund Total$21.86 . $6.57 should be credited to my gift card balance.
Business Response
Date: 10/05/2022
Hello ************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order refund issue.

I've checked and see that you were refunded the amount as per the replacement item.

However, I see that the replacement item is not yet returned, please return the item and we'll get this sorted for you or else you'll be charged for the replaced item and refunded amount as well.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a business seller account and when I gave my banking numbers they promptly charged me the monthly fee when the account wasnt totally active. After a few hours on that same day Sept 26th 2022. I closed the account and made attempts to contact Amazon for a refund of the ***** that was charged to my credit card. I called Amazon and was told that the only way to contact the business seller team is to email them. The email I was directed to only gave me two options to reset my email and account termination which I used and added my issue in the comment section. I recieved an auto-reply email back stating that my account was terminated, which I knew because I closed it. There is no way to contact this ***** *** tried several other emails all directing me to the email that I had ****** sent which was only an auto-reply i would like a refund for the account *** and ******'s Handcrafts... *****. Thank you
Business Response
Date: 10/05/2022
Greetings from Amazon Services,

We understand that complaint is regarding the subscription fee refund.

We would like to inform you that we are working with the Seller on their refund issue through the case ID ***********.

Seller can contact us on the mentioned Case ID for further help on this.
Customer Answer
Date: 10/05/2022

Complaint: 18162671

I am rejecting this response because: I want to make it clear that the seller is Amazon for the business seller account and NOT an item or subscription from a Amazon seller

**************************************************
Business Response
Date: 10/18/2022
Greetings from Amazon Services,

Thank you for contacting us. Upon checking details related to the Pro Subscription Fees Refund, I see already seller has received communication over the case id - ***********.
We would like you to inform seller that the refund process is completed and no action required from our end. Our team has confirmed that the refund of $39.99 is completed.
For any other queries, please inform seller to reach out to seller support by creating a new case. To create a new case, click on the below link: https://sellercentral.amazon.com/help/hub/support
Customer Answer
Date: 10/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

***************************************************
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a product back to Amazon, item was received by Amazon and when I did the return it states i will get my refund back within 7 days of getting the item, its been 7 days and now they tell me I have to wait till the 23rd of October Im attaching a photo where it says refund within 7 days of receiving item, they got it back on September 23rd and today is October 3rd which is 7 business days
Business Response
Date: 10/06/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order number or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/06/2022

Complaint: 18162369

I am rejecting this response because: I emailed you back from the correct email

Sincerely,

*****************************
Business Response
Date: 10/13/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for sharing requested information. Upon reviewing the order I see that the team had sent you an email on Monday, October 10, 2022 at 8:30 AM (PDT). Requesting for return refund wait time.

I request you to wait for the process to get completed and refund will be issued.

Once the refund is issued you'll receive the confirmation email to your registered email address.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Complaint: 18162369

I am rejecting this response because:no I will not wait, thats unacceptable, I was guaranteed 7 days after receiving and its been way beyond that time and an agent told me within 48 hours and still didnt happen, its a gift card I requested

Sincerely,

*****************************
Customer Answer
Date: 10/20/2022
m waiting for a refund for order 111-3179359-0853808 , apple MagSafe battery pack, I returned back to Amazon, the item was delivered to Amazon on September 23rd at 4:01pm tracking number 1ZE931F09023309167, I have screenshots from Amazon that my refund would be 7 days then 7 days turn into ******************************************************************************************* you will have it within ***** hours.. I have proof of all of this, now agents are telling me I have to wait longer, I just want my gift card credit, I dont want to have to take this to the attorney general
Business Response
Date: 10/27/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the disappointment caused due to the delay in processing refund towards the return of Apple MagSafe Battery Pack.

I've escalated this and I've received an update that a full refund of $89.33 was issued on October 24, 2022 to your gift card balance. I see that you successfully used the gift card balance as well.

I hope this helps. We hope to see you again soon.

Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a order on sept 23 with Amazon for $280 worth of items items were marked delivered and left in a hallway of a non secure building and were stolen. Amazon has been giving me the run around with getting my money back they asked me to file a police report which I did 2x and have proof and have supplied them with police report number they have lied numerous of times saying they cant validate my report when actually a supervisor did get in touch with the police department and they clearly tolled them that they are not allowed to supply them with information because they dont speak with Amazon and they cant verify if its Amazon calling them so now Amazon wants to tell me they cant do nothing about my stolen items and refuse to give me other options or to refund my money. I have done everything they asked they have been rude and could care less about me losing out on my money because of there incompetent drivers they clearly can see in there system the picture that there driver took of my 3 packages left in a hallway building by a mailbox. I have been hung up on by them and have been dealing with this for a week they are refusing to refund me I dont wanna hear there lies about them calling because they spoke with someone than they wanna tell me now the police reported has to be closed what? Since when ? U tolled me to file one I filed 2 so theres my proof of not receiving items. If they really think police are gonna do a actual investigation on a lost package than Amazon is mot smart at all they are just trying to get out of paying and making all excuses to not refund me
Business Response
Date: 10/05/2022
Hello,

I'm Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order 114-6355045-1334642. I see that the concern team is already investigated the issue with the details shared by you.

Upon reviewing the order, I see that the investigation is completed and the team processed full refund of $280.86 on Tuesday, October 4, 2022 at 1:47 PM (PDT) to your original payment method.

You'll see the refund on your card statement in the next 3-5 business days.

You'll also be able to see the refund request here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=114-6355045-1334642

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,

Mahendra
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/05/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm sick of this business promising 2 day delivery for their amazon prime membership and it never happens. My latest order was on Friday and it said that it would be delivered sunday. My wife needed the product for a school project on Monday. Well, sure enough sunday rolls around and it doesn't show up. I check the status of the delivery and it's now delayed until Monday. I get in contact with the customer service and he ensures me that it will be delivered Monday morning. Here I am Monday afternoon and it still has not been delivered. This totally ruined my wife's school project. I'm paying an amazon prime membership and they never live up to their end of the deal. I think I deserve a full refund for my last order, plus a partial refund on my amazon prime membership
Business Response
Date: 10/10/2022
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint. Were sorry to hear about delayed Order No: 114-1249545-4914604.

Upon checking, I see this Order was delayed shipping at *********** center due to inventory and we have shipped as soon as it's available. It was shipped on 2nd October and delivered on 3rd October as it took 2 days. We have looked further for recent Orders and all delivered within 2 days as per prime shipping speed.

Based on the results of our investigation, we wont be able to provide a refund for this order at this time. We request your patience and understanding in this.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item that was not as described that was shipped and sold by Amazon. Their Site says you will receive the refund within 7 days of receiving the item. This item was delivered and confirmed returned to the on Sept 21st and I have attached the proof of delivery from their provided waybill. They keep giving me the run around that I cannot request an update to investigate till Oct 17th which is way above the days stated in their policy.
Business Response
Date: 10/06/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: *******************.

Upon reviewing your complaint I see that the refund for the item is already processed on Monday, October 3, 2022 at 9:32 PM (PDT) to your original payment method.

You'll receive the refund with in 3-5 business days.

You can view details of the completed refund on your Amazon.ca account:

https://www.amazon.ca/gp/css/summary/edit.html?orderID=701-6535562-3540232

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com

Customer Answer
Date: 10/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/03/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,Amazon used to allow customers to preview albums before purchasing. As soon as you clicked on one, you would see a list of tracks and a play button.As of 2020 or so, Amazon removed this feature, in order to force members to sign up for its streaming service, Amazon Music.I have submitted two screenshots to show what I mean. Let's say I wanted to buy the ******************* album (second from the bottom). In the past, had I clicked on the thumbnail, I would've drawn up a page of previews and a purchase button. Instead, I get a track listing and then get redirected to "similar artists" and asked to sign up for Amazon Music. The reason why I'm filing a complaint is that thanks to Amazon, Apple and other streaming services crushing music stores, I have no alternatives. So, what do I do?
Business Response
Date: 10/13/2022
Hello ****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint. Unfortunately, we do not have an option to preview albums.
While it is not possible for us to restore this ability, we have taken a feedback and notified our internal department.

Thank you for sharing this feedback, we appreciate your time and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got these items and they had no filament on them at all and the people at Amazon are telling me that I cannot get my money back until I return empty rolls that have nothing on them and thats how I receive them. The guy on chat was very rude with me and ignorant with me.
Business Response
Date: 10/05/2022
Hello,

I'm Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,

Mahendra
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/05/2022

Complaint: 18161226
112-7101582-2114655 *************************

Sincerely,

*****************************
Business Response
Date: 10/18/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the problem you've had with your order with missing Filaments.

Please return the items you ordered for a refund within 30 days of the date you received it. You can mail your package back using the return label provided in our ********************* (http://www.amazon.com/returns) or by clicking the following link:

https://www.amazon.com/gp/orc/rml/DxtR9wJgRRMA

In most cases, after the carrier has received your return package, it can take about two weeks for us to receive and process your return. Please note that international returns may take longer.

We cannot take any action without first receiving the return.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18161226

I am rejecting this response because: why am I going to spend my money to send empty rolls back to you when the rules had nothing on them

Sincerely,

*****************************
Initial Complaint
Date:10/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While not receiving packages that are marked delivered is a common occurrence with Amazon (however, not with other companies/carriers), it has happened twice in the last week, and the responses I am getting from Amazon customer service are not only false promises, but unsatisfactory, especially since I have reason to believe it is their carrier who is stealing the packages. The first package was a Starlight gum treatment, which was $29.99 and allegedly delivered on 9/30/2022. My delivery instructions were clear not to leave packages in the mailroom and there are also signs posted on the gate and in the mailroom to not leave packages there. But the carrier disregards them and leaves packages in the mailroom. On this day, I was home, so as soon as I received the notification and picture of where the item was, I went to the mailroom to claim my package. It was not there. Where could it have gone in literally one minute? My only guess is that the Amazon guy takes a photo to prove it was "delivered," but then takes the package for himself. I called Amazon customer service on 9/30/2022 to request a replacement. The agent told me to call back two days later if I did not receive the package and he *promised* that I would promptly be offered a replacement/refund at that time. I called back today (10/3) and they told me to not only call back again after 5pm, but to fill out an incident report, because that would be the only way to get the replacement. What happened to the promise that was made to me?While I was waiting for the issues with the first package to be resolved, another package was marked as delivered, but was not delivered on 10/2/2022. This was ************************ for $7.79. For this, I have to again wait for two days to get a resolution. The way I'm treated by the reps is like I'm trying to scam Amazon, but why would I do that when my time is better spent working (I earn $100/hour) than on the phone w/ them for hours? I just want what I paid for.
Business Response
Date: 10/15/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused with the Order ID(s): *******************.

After working with the concerned team, I have issued a full refund of $32.84 for this order to your original payment method on Thursday, October 6, 2022 at 1:12 PM (PDT).

You'll receive the refund within 3-5 days.

The refund confirmation email was already sent to your registered email address on Thursday, October 6, 2022 at 5:05 PM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of order sept 23 2022 Amazon marked my order as lost.So im seeking a refund order# ***-0131339-6324266-$96.67 Thanks for all you do for us.
Business Response
Date: 10/06/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your Order ID: *******************.

As the order not delivered on given delivery date, considering it as lost I've processed refund of $96.67 to your original payment method.

You'll receive the refund with in 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com

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