Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,753 total complaints in the last 3 years.
- 22,130 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/03/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
112-7460778-5389037 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.112-7460778-5389037Business Response
Date: 10/18/2022
Hello,
Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business,we do not provide details on our investigation methods.
Sincerely,
Amazon.comInitial Complaint
Date:10/03/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon calling back to file a complaint and report the last logistics supervisor mentioned in my last bbb report, for what he did to **** am being informed that now my account is locked and can not be accessed.Business Response
Date: 10/09/2022
Hello,
I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the inconvenience caused.
Upon checking on it, I can see the account is active and there is no lock/hold on your account. If you are unable to login or need help with any specific order, I request you to please help us with the order# or item you needed help with, I'll look into it for you for the resolution.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to seeing you again soon.Regards,
********
Amazon.com
http://www.amazon.comInitial Complaint
Date:10/03/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
113-9000795-2061004 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.Business Response
Date: 10/18/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 18/10/2022.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.comCustomer Answer
Date: 10/18/2022
Complaint: 18163070
I am rejecting this response because: I can not log in, Amazon claim that there is not enough information to perform a security check to help me login.
Sincerely,
***************Business Response
Date: 11/03/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 10/18/2022.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
***
Amazon.comInitial Complaint
Date:10/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
111-4006861-8896237 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.Business Response
Date: 10/18/2022
Hello,
Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business,we do not provide details on our investigation methods.
Sincerely,
Amazon.comInitial Complaint
Date:10/03/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
114-6110680-3544219 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.Business Response
Date: 10/18/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.comInitial Complaint
Date:10/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was on the phone with a Logistics supervior at arounf 8:30pm est 7:30pm CT he refused to help me. Was being smart with me. And then put me on multiple silences and then periodlically with a smart a** remark attitude would check back in.Then after I would not hang up after being on multiple silent holds from him. he then hung up on me, after wasiting my time.Business Response
Date: 10/09/2022
Hello,
I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the bad experience you had with our support.
I've shared the feedback with our team for the necessary action. We will look into it and make sure this is not repeated. I appreciate your time and patience.
Please help us with the order# or item you needed help with, I'll look into it for you for the resolution. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to seeing you again soon.Regards,
********
Amazon.com
http://www.amazon.comInitial Complaint
Date:10/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
112-1803490-8332222 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.Business Response
Date: 10/18/2022
Hello,
Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business,we do not provide details on our investigation methods.
Sincerely,
Amazon.comInitial Complaint
Date:10/03/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Amazon Logistics at 8pm est, 7pm CT about my packages that were not delivered to me with order numbers: ORDER # ***-5023126-3202611 / ORDER # ***-5336198-1561003 / ORDER # ***-4070151-1977803 / ORDER # ***-9598581-5433850 You will have to chcek all the notes and listen to the calls, I am not regergitating 8 hours of calls.Long short, when I called back tonight to have a driver go back out to retreive and deliver my packages as told me to me by a supervisor earlier in the day that thye would, I was then lied to, by a male supervisor and put on a 30 minute hold with hopes that I would hang up and not have to help me, then transferd me to a departmetn that did not deal with my issue and could not send out a driver as told to me would happene, by the earlier logistics supervisor only 3 hours prior. Only the logistics supervisor can do the driver send out, and he lied and said only customer service can. They gave my same package away to a different customer at an ******************** locker counter gut in ***************, when it was in *** hands, then in order to get my packages quicker had them shipped to my apt because it would be ***, however then Logistics grabbed my packages, when its explicit i do NOT WANT THEM TOUCHING MY ITEMS EVER. and it's been made known now for 3 years.I NEED IMMEDIATE AND EXTREME ATTENTION TO THIS MATTERBusiness Response
Date: 10/09/2022
Hello *********************,
I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern about the order delivery.
I apologize for the inconvenience that you've experienced in this case.
As per the update from the team, orders were delivered at the provided address.
However, the appropriate team has asked to file a police report on the missing orders in order to investigate further and take an action on it.
We'll not be able to take any action in this case from our end until the required reports are submitted to the appropriate team.
If there was any other alternative, we would have surely helped you further.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Arun
Amazon.com
http://www.amazon.comInitial Complaint
Date:10/03/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
114-3595396-5410638 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.Business Response
Date: 10/18/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.comInitial Complaint
Date:10/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A little over a month ago, my Amazon account was closed without warning after I requested a refund/replacement on an order which arrived not only open, but also empty. (Account: ******************** Upon delivery, the driver took a picture of the package and using the driver's own picture, one could see that the package was indeed open with no contents. I also had a good bit of fraud on my account due to the Amazon credit card being delivered (twice) to the incorrect address. So between refunds generated by me being victim of credit card fraud (the card issuer can voucher for this too) and the request for refund/replacement on a package that was open and empty (as shown in the driver's own proof of delivery photo) my account was subsequently closed. I then made a second account (under the phone number ************) just so that I could use my ***** compatible devices while in the appeals process, and that was also closed without warning "due to being connected to my other account". So now I cannot even use the devices which I have already purchased. I've made phone calls to customer and account ******************** and have n9w been told 3 times that the customer service rep agrees that my accounts were closed unfairly, and that an account specialist will contact me within ***** hours. I have now been told this on 3 occasions and no one has reached out. I need my accounts reactivated given the circumstance for my refunds (credit card fraud and a package that was delivered empty). I've been an Amazon user for ***** years and a prome member for most of that time. I need my accounts reactivated so I may continue to utilize the services and use my ***** enabled devices.Customer Answer
Date: 10/04/2022
Hi, I have case ******** open and have a detailed to add to the complaint. I was told on Saturday by customer service - once again - that an account specialist would be getting back to me no later than Monday (10/3) and that the customer service representative I spoke to would check in with me no later than today (Tuesday, 10/4) at 11am to confirm that the specialist did indeed contact me. No only was I never contacted by an account specialist, but I never received the call from customer service to confirm or deny being contacted by the account specialist. At this point, this is just stupid. Can't even get someone to contact a customer who has an account that was wrongfully closed, where your own customer service reps agree that it shouldn't have been closed? Terrible communication and Amazon seems to have no ability nor desire to keep their word to people.Business Response
Date: 10/18/2022
Hello ***********************,
I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern regarding the account access.
I apologize for the inconvenience that you've experienced in this case.
As per the update from the team, your account has been restored.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Arun
Amazon.com
http://www.amazon.comCustomer Answer
Date: 10/18/2022
Complaint: 18162827
I am rejecting this response because:
Tentatively Rejecting. Even though my account was restored, apparently there's still an IP ban in effect, seeing as my girlfriend tried to make an account to use Kindle stuff, and her account was almost immediately closed for being "directly linked to my closed account". Just need to have this addressed and we will be all set, since it appears there's still an IP ban in effect
Sincerely,
***********************
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