Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,663 total complaints in the last 3 years.
- 22,083 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/04/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Amazon account was deactivated for suspicion of selling inauthentic products. I added a listing to my inventory with a product that was from my supplier. I was confident in the vendor and that he was only selling original products, however the account was blocked. Already in the appeal process, I found out that my supplier did not have the necessary paperwork to prove the originality of the products. I understand that I should have done this before I bought the product from him. I also found out that the listing with the product I added to my inventory was not created correctly. The listing listed one brand and actually sold the product with a different brand. This is hard to spot, and I didn't have experts on such subtleties at the time, so I missed the point.I have been trying to restore my account for over a month now. After first sending the appeal and invoices, they said they couldn't verify the supplier and suggested I find a new one and provide new invoices. I gave them invoices from https://www.webstaurantstore.com/ and it's a pretty big supplier and 100% reliable. However, they did not accept my invoices and again requested an appeal. I confessed to not checking the listing, not making sure my supplier was reliable, provided a detailed plan of action as well as the invoices. But I kept getting rejections. I am desperate and don't know what to do. I am really asking you to help me with this case and get my account back. Thank you!Business Response
Date: 10/10/2022
Hello,
We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.
Thanks,
Amazon.com Seller PerformanceInitial Complaint
Date:10/04/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/7/22, I accidentally placed an order online for e-gift cards from amazon incentives for businesses for gift cards for our employees at my business. I meant to place an order for physical gift cards to be mailed to us.I contacted them immediately after to get the refund. I spent weeks calling them/emailing them and they kept confirming that we would get refunded but it would take some time.Finally, on July 28, i received an email from customer service that we would see the refund. Since this was a business account that I did not have access to the statements, I was not aware that we did not actually end up getting the refund until this week. This has been a headache and we are owed these funds. Please help. From: US Sales Ops - giftcards.amazon.comBusiness Response
Date: 10/13/2022
Hello ******,
I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I've reviewed your complaint and see that refund has already been processed on Gift card Order. Refund processed as below
Friday, October 7, 2022 at 9:59 AM (PDT) Refund amount $100.00
Friday, October 7, 2022 at 9:20 AM (PDT) Refund amount $50.00
Friday, October 7, 2022 at 9:14 AM (PDT) Refund amount $50.00
Friday, October 7, 2022 at 8:47 AM (PDT) Refund amount $2000.00
Friday, October 7, 2022 at 8:43 AM (PDT) Refund amount $500.00
Friday, October 7, 2022 at 8:16 AM (PDT) Refund amount $4100.00
Friday, October 7, 2022 at 8:05 AM (PDT) Refund amount $1450.00
Friday, October 7, 2022 at 7:24 AM (PDT) Refund amount $2250.00
Friday, October 7, 2022 at 6:40 AM (PDT) Refund amount $1250.00
Friday, October 7, 2022 at 6:23 AM (PDT) Refund amount $3450.00
Friday, October 7, 2022 at 6:12 AM (PDT) Refund amount $800.00
Tuesday, October 4, 2022 at 7:20 AM (PDT) Refund amount $300.00
Tuesday, October 4, 2022 at 7:13 AM (PDT) Refund amount $300.00
Tuesday, October 4, 2022 at 7:12 AM (PDT) Refund amount $300.00
Tuesday, October 4, 2022 at 6:53 AM (PDT) Refund amount $300.00
Wednesday, July 27, 2022 at 1:33 PM (PDT) Refund amount $250.00
Wednesday, July 27, 2022 at 1:30 PM (PDT) Refund amount $350.00
Wednesday, July 27, 2022 at 1:22 PM (PDT) Refund amount $200.00Usually it takes 3-5 business days to process on Original payment date.
We appreciate your business and hope to have the opportunity to serve you again in the future. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.comInitial Complaint
Date:10/04/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greetings of peace!This is E *****, I am writing to ask for a help to reach out Amazon and make a thorough and fair review to my account. I have sent an appeal lots of times pertaining to the deactivation of my Amazon selling account, ******** because Amazon believes that my account *** have been used to engage in deceptive, fraudulent or illegal activity that ***** the customers, other selling partners and Amazon.I believe this enforcement is done in error and I would like to provide the information and correct documents to prove my claim. After the video verification call, I was required to provide the following documents to complete their review:- Credit Card Statement - Articles of Organization - Certificate of Insurance (COI)- Bank Statement - Passport - Email Confirmation from Sportea brand (LOA)- Sportea Invoice S002627 I strongly claim that my account was never been used to engage in deceptive, fraudulent or illegal activity that ***** the customers, other selling partners and Amazon. I am the owner of the account and My Account Health is in excellent performance. I have been compliant with Amazon policies. I am hoping that Amazon would reinstate my account because the deactivation is an error. Thank you.We appreciate your time and effort in this matter.*********, E ***************** *** *******************Business Response
Date: 10/10/2022
The seller has failed IPI and has been notified about it. The account does not fit a reinstatement.Customer Answer
Date: 10/10/2022
Complaint: 18163849
I am rejecting this response because: My IPI is currently at 565 even after months of my store being suspended. It was in the 600's prior to suspension. My store as not deactivated due to failed IPI as stated in their response. I have attached a current screenshot of my IPI score and its history, which clearly indicates that is above standard and in the Green. As mention before, we believe our store was deactivate in error and would like to have it resolved and activated as soon as possible.
Sincerely,
E *****Business Response
Date: 10/23/2022
The seller has failed IPI and has been notified about the same. The account does not fit a reinstatement.Customer Answer
Date: 10/30/2022
Complaint: 18163849
I am rejecting this response because: As stated before. Our IPI score was in the 600 prior to suspension. We were told that our accounts was suspended due to link account and will need a video interview. Now after our complaints on BBB, Amazon now say it is due to IPI score and can not be reinstated. Currently our IPI is still good even though our account has been suspended for several months.
Sincerely,
E *****Initial Complaint
Date:10/04/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Kindle Fire 8 tablet through Amazon and the website told me that it would be delivered between 4 am and 8 am. I have been up all night waiting on this package as I do not live somewhere where it is safe to leave a package outside for longer than 5 minutes or else it may get stolen. I have dealt with rude people from amazon, and have been told conflicting stories regarding the situation of when it will be delivered. One person told me it might be delivered tomorrow and I will not be home all day as I have important apointments that I cannot miss. I was directly told they would not deliver it today. I was also told by another person that it would be delivered between 8 and 11 am after being told the other. I do not feel that Amazon considers my time valuable and feel as if they do not care about me as a customer once they get my money for an item.Business Response
Date: 10/12/2022
Hello *******,
I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
We're sorry for the inconvenience you've had with Kindle Order. I've reviewed your complaint. Unfortunately I'm unable to locate the order you are referring to.
If you are referring to orders which are placed in an account under different email address then I request you to write to us from that email address with the order numbers using the exact same subject line.
Rest assured, once we receive the complete information we will address the issue as soon as possible.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
*****
Amazon.com
http://www.amazon.comInitial Complaint
Date:10/04/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I can not post reviews on items I purchased , please review and escalate this with the appropriate department. I think there has been a mistake. All the proper reviews that I have left has been purged, I'd need them to be restored "We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [email protected]."Business Response
Date: 10/16/2022
Hello,
Thank you for your inquiry.We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.
Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews, ratings, or votes.
-- The account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.
To learn more about this policy, go to "Community Guidelines":https://www.amazon.com/gp/help/customer/display.html?nodeId=********* Has your account been deactivated in error?If you believe there has been an error, please submit an explanation. Your explanation should include the following information:-- Evidence or examples that demonstrate that your account complies with our policies.To contact us about this decision, please reply to this email.
Amazon Review Moderation team
Initial Complaint
Date:10/04/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an item that advertised a rebate as a sales tool and incentive. **************** was notified of a failure in the system to provide a mechanism for such a rebate. Interestingly upon my complaint they changed the webpage for that item minus the rebate language. I have a screenshot of original page with the stipulation that the rebate would be paid on purchases through year ****. **************** said nothing further could be done even though they are the Seller and profited in the the process and it violates FTC rules regarding false advertising. The rebate is for $12 and I think it's very foolish and illegal to operate in such a manner.Business Response
Date: 10/06/2022
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We're sorry for the issue you've had with the order #***-0675874-2781804.
Up on checking, I see that a refund of $17.86 was issued to your **** on October 6, 2022. This refund will reflect in 3-5 business days.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,
Abhishek
Amazon.com
http://www.amazon.comInitial Complaint
Date:10/04/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 1, 2022 I tried for 3 hours to cancel my grocery order because I wasnt going to be there to get groceries, but Amazon hung up the phone on me twice, and then when I got them 1 hour before grocery delivery they tell me they cant cancel the order!Business Response
Date: 10/06/2022
Hello,
I am ********* from Amazon.com.
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the inconvenience caused to you with your Grocery order. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.
If you're not sure what e-mail address your account is under, please contact us via phone:
https://www.amazon.com/gp/help/customer/contact-us
Once we have the details from registered email, we can look into it and help you further.
Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We appreciate your time and patience in this regards. We look forward to seeing you again soon.Regards,
*******************************
Amazon.com
http://www.amazon.comInitial Complaint
Date:10/04/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 2 books on Amazon.com on 8/19/2022. As a prime member I recieved the book(s) on 8/22. One book was missing. Instead a blank notebook was sent. Upon calling customer service I was told they would send a replacement for a book entitled Shadow Journal.i was told I didn't need to return the notebook. I disposed of it. On 8/24 I recieved the shadow journal. 2 weeks ago I received an email regarding this book in Spanish. I do not read or comprehend Spanish. Upon calling customer service I was told I needed to return the shadow journal! ***** could explain why I needed to return a book I ordered, was not sent, then replaced! I have used and written in the book! Today I received an email saying I was being charged AGAIN for the shadow journal as I have not returned it! I only received one copy of the book as it didn't come in the original order! It was sent and received on 8/24! I called customer service and explained the situation AGAIN! I was told I would be refunded for the second charge and it would be "escalated" to prevent any further problems. I cannot return an item I had ordered to begin with! I am a prime member. I pay monthly for their service! I use Amazon as items can't be found elsewhere!My account was hacked in Sept 2020 and I called customer service. They promised to handle the situation. The charges were STILL on my credit card that month. One agent said "they were only for" under a dollar each! It took me several months to solve with bank. I was receiving emails to review these items!Customer Answer
Date: 10/04/2022
Complaint: 18163552
I am rejecting this response because:
I had to cancel and change my credit card due to the account hack
2 autopays didn't go through and I was threatened with fees
Representatives became annoyed when I called to solve the situation
Which was done multiple times
Sincerely,
***************************************Business Response
Date: 10/05/2022
Hello ***************************************,
I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern about the order return and retro charge issues.
I apologize for the inconvenience that you've experienced in this case.
I've checked and reverted the retro charge amount which was charged for the order.
Amount will be reverted within 3 to 5 business days.
Also, I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Arun
Amazon.com
http://www.amazon.comCustomer Answer
Date: 10/07/2022
I had to call Amazon again tonite in order to solve the situation
I finally received an email saying the refund had been processed
Initial Complaint
Date:10/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
after 1 hour on the phone and talking to associates and managers, no one could give me access to my account even thou i purchased something not even a week ago. they keep charging me for prime membership even thou they cant reset my password because my past credit cards expired and they use credit card numbers to verify accounts now. just to login but they dont mind running those numbers to charge youBusiness Response
Date: 10/05/2022
Hello ***,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I see your concern with being able to log in to the account and your asking for assistance with the password change. I have reviewed the account, and believe your access has since been restored.
While checking the emails shared with you on the subject, I was able to find we sent you an email on Monday, October 3, 2022 at 7:31 PM (PDT) that password has changed.
In case you need any other assistance, please reach our **************** Teams. We are available 24/7 for assistance.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
Regards,
Raman R.
Amazon.com
http://www.amazon.comInitial Complaint
Date:10/03/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned order 111-8002508-5022655 and it was received by the returns center awhile ago. I was told I would receive a refund within 3-5 days and still have not. I am filing this complaint to receive the refund I am due.Business Response
Date: 10/20/2022
Tell us why here...Hello,
I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.
The customer disputed the order with their payment issuer before the return and refund processed. **************** refunded the cardholder directly by closing the dispute in their favor.
Sincerely,
---
*******
Amazon.com | ***********************
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