Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,406 total complaints in the last 3 years.
21,572 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed that my most recent review was rejected and all my previous reviews were removed from my profile. I looked over the guidelines and am confused as to why this happened because all my reviews are always honest and I didn't see anything wrong with the review. Amazon customer support is not being helpful any way, and all I wish for is to regain access to leaving reviews considering I have done nothing wrong. Could I please get help with this? My Amazon account is ************************ Thanks you.
Business Response
Date: 10/14/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointment caused due to the removal of your reviews.

I've escalated this to our communities team and they informed that the email of October 6, 2022 was mistakenly sent. Please see the message below for updated information regarding your customer reviews.

"Thank you for contacting us about your reviews.

After reviewing the situation, we have restored your previously contributed reviews. It may take up to 24 hours for the reviews to reappear.

We apologize for any inconvenience this may have caused."
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Amazon gave my packages to someone else when I had it delivered to an amazon counter that I traveled 2.5 hours to get to, They gave my items to another customer (ORDER # *********************** I was told *** would deiver my items again, so I opted to have my items dieliverd to my home address because I needed it before I leave for a trip. Thye told me that *** would not be able to deliver it by snday but decidd to take a chance.Then I recivd a notification today that my apackages were delivered yesterday by Amazon Logistic, more lies.I never recieved the package, *** did not handle my items as told to me by Amazon, thye only use my prefered shippers when I have to travel 2.5 hours away from home, when they nkno that *** is the only people that deliver my itesm along with **** The items numbersaare : ORDER # ***-5023126-3202611 / ORDER # ***-5336198-1561003 I tried contacting the supervisor that was handling y case and recievd an email saying they will not communicate with me and blocked my email. [email protected] Best regards,****** A.
Business Response
Date: 10/25/2022
Hello ****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint. Your recent experience with our delivery service, Amazon Logistics, was brought to my attention. This is certainly not the experience we want for our customers. I do understand the level of disappointment this has caused to you and if I had been in this situation I would have felt the same.

Our team has tried reaching you at 1:PM EST using the phone number listed on your Amazon account and the same has been communicated through your E-Mail address. Also a refund has been processed on your Order No: 112-9598581-5433850

Because youve had repeated issues with Amazon logistics, we can make other available carriers have priority to deliver to your address. Also, giving priority to other carriers doesnt guarantee that this carrier won't be chosen in the future. This change is specific for a particular shipping address. If you send items to a different shipping address, the carrier might be chosen to deliver the package. Note: making changes to the address in your account , like adding a new phone number or updating the name, will result in the priority lowering request being deleted."

Please confirm would you like us to proceed further on this.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) I had ordered one ( 1 ) snow blower from Amazon but received two ( 2 ) snow blowers in February 2022 and both machines were charged to my credit card 2) I was trying to return one of the machines but wasn't able to use the regular return process on Amazon's website; I received an error message that the item can't be returned because the item might possibly contain gasoline (!?)3) Until I could figure out how to start the return process for the extra snow blower I had my bank, ************ dispute the charge of $ ****** 4) I am new to this online ordering and didn't know that there are different ways to contact Amazon. I instead contacted the third party vendor, ************** directly and was able to start the return process,. The extra snow blower was returned/delivered to the vendor on March 16, 2022 5) My bank, ************ sent me a letter on April 05, 2022 concerning the dispute and reapplied the charges back to my account. Because of personal issues I missed the deadline to reply to this letter. But I thought that once Amazon gets the money back a second time there should not be an issue getting a refund.6) Since the end of April 2022 I have contacted Amazon (finally figured out how to do this) numerous times by live chat, phone calls to ***************** and responding to emails from them. Amazon tells me that they already issued a refund on February 26, 2022 and they don't owe me any money. *********** says that they send money back to Amazon on April 05, 2022, transaction # ***** and I need to get it back from Amazon.7) I know I created part of this mess with my ignorance. I also think that there is an accounting error either with Amazon or *********** but I don't seem to be able to get any cooperation from them.
Business Response
Date: 10/12/2022
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 2022-10-12. This email confirms that the refund has been issued for $899.99 to the original payment method.

Sincerely,

********
Amazon.com
========
Customer Answer
Date: 10/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for all your help. It is greatly appreciated.

Sincerely,

*************************
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account *********************** has been randomly closed for returning and requesting a refund for an item I no longer wanted
Business Response
Date: 10/18/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/19/2022 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:10/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive had countless s**** *** with Amazon. Multiple msising packages. One time I caught ON VIDEO a Amazon driver taking a package back after dropping it of. Showing delivered. Another time we ordered a toilet and it arrived broken. The *** driver said any toilet you order on Amazon is guaranteed 100% broken. He said you cannot ship toilets through mail services as it is guaranteed broken every time. My mom reordered the toilet and what happens next is unbelievable. The toilet arrives ITS THE SAME BOX SAME BROKEN TOILET.( I had markings on the box) . They tried to charge us again for the same broken toilet they already charged us for. We had to contact our bank. Ive had multiple missing items. Amazon says nothing but we wont do anything until we file a police report. They wont talk about how the driver previously took back a package which is on video. Although they refuse to speak about that then refuse to refund me for the order that is not here. We spent a lot on Amazon and this makes me not want to anymore. There is always something screwed up or weird with the orders.
Customer Answer
Date: 10/25/2022
Was requested.
Business Response
Date: 11/08/2022
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order #***-3297808-0008208.

It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Lost shipments are inconvenient for you and costly for Amazon.

Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

Information collected at the point of delivery.
The package weight and reported condition upon delivery.
You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

The delivery address regarding this incident.
The items were delivered according to the carrier tracking.
The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
The date the report was created.
Were unable to accept Police Reports that are in pending or any other incomplete status.
The Police Report must be filed before November 16, 2022 and provided in English or Spanish to be considered for review.
Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Please note: to assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened.
We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/10/2022

Complaint: 18157842

I am rejecting this response because:

Sincerely,
This just shows amazons lack of acknowledgment. I never stated the package was sent to the wrong address I stated it either was stolen or the driver took it back (which has happened multiple times on video) Ive wasted countless hours with missing, damaged, and invalid deliverys with Amazon. Unless you will be paying me for my time I will not be wasting anymore time with Amazon.

***************************
Customer Answer
Date: 11/14/2022
Yes the toilets were both returned and refunded after one month of fighting. No police report is filed and I wont be wasting more time with Amazon. I have provided behind sufficient proof and will not be spending my entire life on a able return they are to incompetent to figure out. I literally have a video of the driver taking a package back before.
Initial Complaint
Date:10/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently moved to an apartment and before I moved here I was told alot of theft happens here in the mail room. So to prevent my packages from being stolen I should pay for a locker which I did, because it didnt seem like a big deal if paying for a locker to secure my packages would help them from being stolen. My very first package from Amazon went smoothly and the driver put my order in the locker. After that, its been going down hill. Before you even enter the mail room there is a sign for deliver drivers on the door that says to put packages in lockers to prevent theft. I also have been typing in the notes for delivery instructions for the drivers but it seems like they havent been reading it. I have had 2 orders stolen and customer service hasnt done anything about it. No one can talk to me on the phone and I get automated responses. I would like this resolved soon because I have been spending a lot of money since I moved. The first order that was stolen I was told to send an email and I sent it the day on 9/26 for order #***-9310405-3047403 it was for 1 pillow case and a set of pots and pans. They responded the same day & said to wait until the next day was over to ask a neighbor to see if it would come up and then contact them again. And I would get my refund. I made it clear to them in my email that I just moved there and I dont know anyone. I still havent met any of my neighbors. Unfortunately the very next day I had more packages coming & the driver didnt follow instructions cause it was ********** had to send another email on 9/27 for order #***-1041911-2540207. That whole order was stolen. On 9/28 I sent the email in reference to the previous order for the *********** & that I waited but it still didnt show up so if I could have my refund. Then on 10/2 i receive an email stating for more information on what the order # is and what items are they ?. I already gave them the information. I have been getting the run around. Please help!
Business Response
Date: 11/13/2022
Hello ****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry to hear about the delivery problem you reported, and I appreciate you making us aware of your experience. We use valuable feedback like yours to continually improve delivery performance by all the carriers. In order to address your concerns, Ive forwarded the details you shared to the ******** Service Provider for immediate improvement.

Rest assured, We have refunded for the below items.
Refunded $163.75 for order ID: ******************* and Refunded $233.66 for order ID: ******************* to Original payment method.

Refunded items.
1 x Gotham Steel Hammered Copper Collection - 15 Piece Premium Cookware & Bakeware Set
1 x MERNETTE Pack of 2, Corduroy Soft Decorative Square Throw Pillow Cover
1 x Amazon Basics Cotton Hand Towel - 12-Pack, White.
1 x Metal Shower Curtain Hooks?Set of 12 Rings
1 x ToiletTree Products Fogless Shower Mirror with Squeegee.
7 more items from another shipment.

I hope this information helps. We hope to see you soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been leaving detailed reviews since re-opening my Amazon account a month ago. I know very well the guidelines for posting reviews, none of which I have violated. I paid in full for each and every item I reviewed. I have not used any rude language and have not submitted any inappropriate photos with said reviews. I even had ONE customer service manager go over my reviews while I was on the phone with her and she did not find any violations. She told me she would contact the appropriate department and have the issue reversed. I have about 20 emails with the review department as well as 4 phone calls regarding the issue and no one has been able to give me a definitiva answer as to why my reviews are being blocked and why my account is now banned from leaving reviews. When I write detailed emails explaining the issue, including screen shots of my e-mail inbox demonstrating the frustrating emails, also screenshots of my orders page demonstrating that I have, indeed, spent well over the $50 required to leave reviews, all I get in response is a clearly canned message whick is copy/pasted and does not address a single thing I mentioned. Some of the emails are not even about the issue at hand and are responses to completely different inquiries that have nothing to do with me. I am recieveing completely different answers from customer service in regards to this. One person said I used rude language in my review. I have not. One person said my account was flagged as suspicious because I am logged in with my email address in 2 seperate accounts. I have not done anything of the sort. One person said it was because I haven't spent the $50 required. I have over $200 worth of orders. And all of the rest of the canned responses simply say I was banned with no other information. I really enjoy leaving reviews and this is upsetting to me. I'm sure the sellers on Amazon would appreciate my detailed reviews. I cannot get this issue solved and no one will help me.
Business Response
Date: 10/06/2022
Hello,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we can confirm that we have already restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content.

Amazon Review Moderation team
Customer Answer
Date: 10/07/2022

Complaint: 18157722

I am rejecting this response because:
It is simply not true. The attached image, screenshotted today, proves that I am still unable to leave any reviews. Additionally, there are still four reviews which I have submitted weeks ago which have not, in fact, been restored in any way. I am unsure how Amazon is able ti blatantly lie about the status of my complaint, but here we are. In fact I have received this exact reply 4 different times, and every single time it has been blatantly incorrect. Additionally, I was asked to write a lengthy response to Amazon's community-help team in which I was asked to do the labor of finding every listing which was denied, finding the ASN/ISBN for the items, finding the links for the items, and detailing a timeline of events for this matter. It took me and hour and a half to do all of that research, which should have been done by Amazon's team, but I did it because I WANT THIS VERY VERY SIMPLE ISSUE RESOLVED. I have yet to receive any type of response to my lengthy email with every bit of information needed to reverse this ERROR. I am flabbergasted at the incompetency and dishonesty displayed by every person on Amazon's team, including here on BBB.

Sincerely,
*****************************
Business Response
Date: 11/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we can confirm that we have already restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two cases of iced tea drinks from Amazon. Only to be delivered damaged cases that were leaking and empty. They not only refused to replace or refund sending me damaged perishable food items. They told me that the item was not damaged even after I provided photos that it was damaged and non consumable.
Business Response
Date: 10/15/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order 114-4595940-6857834. Upon reviewing the order I see that the team requested you to provide a valid photo evidence as requested in the e-mail sent to them on Monday, October 3, 2022 at 12:32 AM (PDT).

As the team is requested for photo evidence, without that no refund will be issued.

Request you to respond to the email with the valid photo evidence so that the team can check for further steps.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com.
Initial Complaint
Date:10/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order items today on October 2, 2022. Items are for my sister who is recovering from a c-section. I order 4 items in totaling $100+. 2 of those items were suppose to be received same day I order which was again October 2nd. Got a notice that the item were delivered today to the WRONG address. The door in the picture wasnt my sisters door. Her husband checked the neighbors and the items werent located. I contacted Amazon and was told first that they would issue a refund and I asked if the items could be just reshipped instead. I was told no and was disconnected. I had to talk to 2 more people before I was told that I had to wait 2 days to see if the items would magically show up. If not then they would issue a refund and then I can reorder the items. Now I have to wait 2 days plus how ever long a refund takes plus shipping because of AMAZON DELIVERY mistake. Not mine. This is poor customer service and Ill be cancelling my membership if this issue isnt resolved.
Business Response
Date: 10/04/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order #***-4447166-3913053. To help you with this, I've created a replacement for the items. Your replacement order #***-1655053-3587444 will be delivered by Wednesday, October 5, 2022.

To see the order details of the replacement order, visit Your Account at the top of any page on our website or use the following link:

https://www.amazon.com/gp/css/summary/edit.html?orderID=***-1655053-3587444

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sellers worst nightmare.Hold my funds and deactivated my account for a bs reason: refund without sufficient justification. Seriously? Your policy says we have to refund buyer within 48 hours upon receiving the return and now this? Last time I recall, this is called robbery.Of course they will tell you to submit an appeal and wait for their investigation and this ONLY takes 3 months.I have to max out my credit cards to pay employees and put food on the table for my family, thanks Amazon. Particularly sellers performance team. Great job!
Business Response
Date: 10/05/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 5 2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 10/06/2022

Complaint: 18157506

I am rejecting this response because:
I even checked junk folder nothing's been sent regarding my Amazon.com seller account.
This is outrageous that seller performance just responded with a straight up lie. Wow.
That's why you should never ever outsource jobs outside of the US.
Amazon, hire Americans, seriously.

Sincerely,

**************
Business Response
Date: 10/10/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/10/2022.

Thanks,
Amazon.com Seller Performance

Customer Answer
Date: 10/12/2022
Complaint: 18157506

I am rejecting this response because:

Please have a leadership team member response to my request.
I did NOT receive anything from seller performance via Email(I even checked junk box) or phone.
This is a straight up lie from seller performance team. Please stop sending robotic answers otherwise I will not close this complaint.

I have no idea how long this will take since no one is doing anything about this fake "engaging fraudulent activity" accusation.

Sincerely,

**************
Business Response
Date: 10/16/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on October 15 2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 10/25/2022

Complaint: 18157506

I am rejecting this response because:

Please have a leadership team member review our case since we've submitted additional information as per your request.

Sincerely,

**************
Business Response
Date: 10/28/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/29/2022.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/31/2022

Complaint: 18157506

I am rejecting this response because:
Didn't receive anything from your end, another lie? Thanks Amazon seller performance.

Sincerely,

**************
Business Response
Date: 11/10/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/11/2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/11/2022

Complaint: 18157506

I am rejecting this response because:
Getting back with robotic answer is NOT going to resolve this complaint! Please escalate this to upper management.
I have already submitted EVERYTHING. Please specify what else do you need?
Reason the we can't prove the orders are delivered is because you deactivated our account for "refund with sufficient justification" so there's not way we can ship anything without accessing the order page. This is basic logic and is easier than 2nd grade math.

I have sent my explanation to concern email as well.
Business Response
Date: 11/21/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/21/2022.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/21/2022

Complaint: 18157506

I am rejecting this response because:

Seller performance team, I DID NOT receive anything from your end, this complaint will not be resolved, trust me. I've got all day.

Sincerely,

**************
Business Response
Date: 11/30/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely, Amazon.com Seller Performance
Customer Answer
Date: 12/01/2022

Complaint: 18157506

I am rejecting this response because:
Unable to provide your investigation method? Really?
You suspended our account for "refund without sufficient justification" BS and then you guys can't deal with the damage you've caused.
Simply slap another HNR BS to us just makes the problem go away.
No, don't expect us to close this complaint unless you do the right thing.
I've also filed a complaint with ******** attorney for what you have done.
Thanks Amazon and your amazing merchant review team, really made my day!

Sincerely,

**************

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