Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,724 total complaints in the last 3 years.
22,109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/01/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with their Try Before **************** where their website states: "Your shipment comes in a resealable package with an adhesive return label to make returns easy."This is not the case, as my package did not come with a return label, and they refuse to fix the issue. Conversations with customer support highlighted that the text written on the website making this promise is not in fact true, and that they make you follow other directions once you've ordered the items.Every time an agent is asked about their policy indicating the directions they're trying to enforce, they dodge and/or end the conversation. Nobody from Amazon has provided any indication that what they're doing is legal.
Business Response
Date: 10/21/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. We sincerely apologize on behalf of our associates who handled your issue. We will also forward your feedback to our internal team regarding the return label advertisement on our website.

To help you with this, we've cancelled the charge for ******* Originals Men's Adicolor Trefoil Tank Top, Black/White, Large". If you wish to return the other two items for which payment has already been processed, please return them as regular Amazon Prime returns.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered stuff on Amazon on september 29th and the money was taken out and then we get a payment declined message for half of the order when they had taken the money for the order. Then we call Amazon customer service and they tell me I dont understand which I do then get basically told that I am stupid. Then on top of it all I get hung up on 3 times. The Amazon site doesnt say that it would split up the money with different shops and they split it up but they show you the whole amount for order so you think they are going to take that amount and in fact they arent my wife is disabled and didnt understand that she just thought it was ***** when in deed they r splitting the payments into 4 is what they said they need better way of doing it and better support for people who r disabled now she is out her needs
Business Response
Date: 10/03/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-3747678-6437840. Upon checking I see that we were able to authorize $63.52 from your payment method and $30.39 has been declined. In case if the full amount is deducted, $30.39 should be reverted back to your account by the Bank. We would request you to contact your Bank for further assistance.

Just to confirm payment was declined only for "Celkuser Women' s **** Size Short Sleeve Pajamas Tie Dye Printed Pjs Set CEL109(5XL,LongBlue)" and other 3 items have been shipped.

Regarding the multiple shipments, when you place an order on our website for items shipped by Amazon.com, well ship each item as soon as possible. This may result in multiple shipments for a single order. However, in certain orders with multiple items, you may be presented with the options of "Group into the fewest possible boxes." and "Ship each item as soon as possible."

If you prefer fewer packages, choose "Group into the fewest possible boxes" and we'll consolidate your items into the fewest shipments possible. Depending on the location and availability of the items you're ordering, you might have to wait a bit longer for your order to arrive. If you'd like to receive each of your items as soon as possible, please select "Ship each item as soon as possible."

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/01/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered items on amazon and have email confirmation of delivery date of Sat Oct 1st 2022 and contacted customer service on ******************** and the disconnected the chat and I was told for a prime item 2 day shipping would take another 5 days inlay for prime and do not get any benefits for paying for the membership.
Business Response
Date: 10/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the prime order not arriving in 2 days. I'm sorry for the inconvenience caused.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:
https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Dyson vacuum from Amazon and was delivered on 9/19/22. I tested the vacuum and wasn't convinced of its performance. On 9/21/22, I called Amazon to initiate a return. At that time the *** told me that this is a third party seller and the return has to get a pre authorization from The third party seller called Best Deal. I had no idea that I ordered from a third party seller. I thought I was ordering directly from Amazon. So the *** told me Best Deal has to respond to me within 48 hours and if no response then I am supposed to call Amazon and Amazon would start an A to Z claim. I called Amazon on 9/26/22 only to find out that the *** who was supposed to set up my return failed to do so. Instead the *** noted on my account that my account has been hacked and fraud commited. So this second *** that was assisting me told me the first *** had made a mistake and corrected the matter. The *** had placed my return to the A to Z claims and told me I no longer have to return this merchandise to Best Deal that I can dispose of it at any means Andi will be receiving a full refund to my account. The next thing I received an email stating my A to Z claim had been denied because of the following reasons: 1) The merchandise had been delivered in good shape. 2) The correct merchandise had been delivered to me. So let me back up to the reasoning of my return is because I am not satisfied with the performance of the product. At this point my patience was running out and I was starting to understand these over the seas ***'s are probably underpaid and don't care about mistakes. They are just there to be somewhere, killing time. So that brings me to a conclusion that cheap labor has affected quality control. I'm sorry I have to spell it out this way but it seems there is no end of setting up my return correctly. So after a long story short the *** told me I will get a return label to my email. I my mind I'm thinking why couldn't the first *** fix
Business Response
Date: 10/09/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding vacuum order.

I've checked on it and I can see a claim was filed on this and the team have granted it with a full refund on your account. Email confirmation sent on Friday, October 7, 2022 at 5:13 AM (PDT). A return is not required now.

I've also shared the feedback with our team regarding the bad experience you had with us for the necessary action and I'm sorry again for the hassle. I appreciate your time and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a steering wheel cover for my car based on the Amazon description stating it would fit my car. I received the package and item and attempted to fit the product while following directions and it was an inch too short. So I returned the package and its been over two weeks and I have not received my refund yet. Ive contacted Amazon via chat several times and they have told me on all occasions it will be refunded to give them a couple more days. Im not waiting anymore.
Business Response
Date: 10/03/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-4191405-1923401. I've reviewed the details and issued a full refund of $ ***** on the original order #***-4421438-1431427 to your original payment method.

You will receive another confirmation email once the refund is complete and posted to your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/03/2022

Complaint: 18155054

I am rejecting this response because: I sent the package back why can no one understand this. Ive no refund on my account, where is the language barrier here?

Sincerely,

*****************************
Business Response
Date: 10/09/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your Amazon order #***-4421438-1431427. Upon checking I see that a full refund has been already issued on the order. A refund confirmation email was sent to your email address on Friday, October 7, 2022 at 2:07 PM (PDT). We would request you to check the email and your bank statement.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon, This is regarding order 114-6043780-7982645 for the Rockland Journey Softside upright Luggage. I have tried to contact customer service, but they won't provide me why I haven't received my money back. I returned the item off to the *** store located on ******************************************************** Store **** at 9:34 am on 09/06/2022. The item was delivered back to you guys on 09/09/2022 at 9:53 am. The tracking number I have 1ZR7Y0729001198888. I have the receipt from the *** store that I dropped the package off. I have not been given any information regarding why I have not received my refund back even though I have returned almost 3 weeks ago and it has been delivered back. When I chatted with customer service they said rest assured you will get the money back, but it has been almost 1.5 weeks since then and I have not received my money back. I do not understand why my refund won't get processed when I have returned the product and I have *** store receipt as well if you need a copy. All I am requesting is my money back since I have reutned the item back to Amazon.
Business Response
Date: 10/04/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the returned order.

After the carrier receives your item, it can take up to two weeks for us to receive and process your return. Certain items can take up to 30 days. This is the maximum time we request you to please wait for the refunds. Considering that, we have requested to wait until Oct 10th for the provided order.

If you don't hear from our returns center by October 10th, please contact our customer service, we'll be happy to help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18155022

I am rejecting this response because:
Complaint: 18155022

I am rejecting this response because:
The item was already returned to the returns center almost a month ago. I dont understand if they lost my return because $100 is a lot of money. I have returned the package so I dont understand what Amazon did with the return. I dont want Amazon to be like we havent received your package in time. I have all the proof that I have returned the package and package has been delivered. I dont understand what happened to the package. It seems as though Amazon misplaced the package. I just want reassurance that I will be refunded because I have already returned the item. It was delivered to the returns center 09/09/2022. I just dont want to lose my money because I did my part of returning the item, but Amazon is the one who misplaced the package since it has been almost 3 weeks since I returned the package.
Sincerely,

*************************

Sincerely,

*************************
Initial Complaint
Date:10/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
112-9197305-9329838 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/17/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 10/27/2022
I was charged $180 for this order 112-9197305-9329838, however I did not receive the item nor the refund. Amazon locked my account I demand Amazon 1) restore my account access 2) provide me a refund
Business Response
Date: 11/02/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Customer Answer
Date: 11/02/2022
Complaint: 18325913

I am rejecting this response because:a

Sincerely,

Light Light
Business Response
Date: 11/15/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/13.
Sincerely,
*********
Amazon.com
Business Response
Date: 11/30/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/13/2022.
Sincerely,
***
Amazon.com
Business Response
Date: 12/06/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email.

Sincerely,
Amazon.com
Business Response
Date: 12/12/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Business Response
Date: 12/13/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Business Response
Date: 12/20/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
********
Amazon.com
===========
Business Response
Date: 01/15/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,
Amazon.com
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased and electric bike from Amazon through a third party seller called Fineshine Sunny on February 21, 2022 for $565.39, Order #***-2275757-1424251. After having the bike put together professionally by a bike shop they discovered some issues with the bike. The seat post was bent and not able to be used, it had a busted innertube, and the battery would not hold a charge. The bike shop replaced the seat post and the innertube, which they charged me extra for, but was not able to do anything about the battery. I contacted Amazon to let them know about the defective bike. Amazon contacted the seller on my behalf and let me know that the seller had ***** hours to respond to me. The seller did respond and asked me for pictures and receipts which I sent to them. The seller said they would get back with me which they never did, weeks and months passed. I contacted Amazon again and told them that I still did not have a resolution for my electric bike which still had a defective battery. I also contacted Fineshine ***** at the same time letting them know that I had not heard from anyone. Amazon contacted Fineshine Sunny on my behalf again. Fineshine ***** responded asking again for pictures and receipts. I sent everything again. Fineshine Sunny indicated that they were sending my information to their financial department and someone would reach out to me SOON. After a few weeks of not hearing from them again. I once again contacted Amazon telling them that my problem still had not been resolved and I needed them to help me resolve it. Although I have contacted them numerous times, Fineshine Sunny has stopped responding and they have also stopped responding to Amazon. I feel Amazon is at fault and has been giving the run around since the beginning. If Amazon would have just made arrangements for the bike to be picked up (since it was already put together and I couldn't get it back in the box) so I could get a refund and purchase a different bike.
Business Response
Date: 10/21/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the electric bike order.

We escalated the issue to our A-Z guarantee team and I can see a refund has been issued on your account for the provided order on Oct 16. Total refunded:$625.39. This should reflect on your billing statement within 3-5 business days. Confirmation email sent on Monday, October 17, 2022 at 4:51 PM (PDT).

If you still need help, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
112-4435073-5213803 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/03/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon account and order #***-4435073-5213803. I'm glad to let you know that we have restored your full access to the account.

A full refund of amount $241.54 has been already issued for the order #***-4435073-5213803. Please check the refund confirmation emails sent to your email address on Monday, September 5, 2022 at 2:55 PM (PDT), Monday, September 5, 2022 at 4:58 PM (PDT) and Saturday, September 10, 2022 at 1:49 PM (PDT). If you don't see the refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Sads Asdasd
Initial Complaint
Date:10/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account, which I've had for over 10 years, was hacked into and was used to make orders using a different address and different credit cards. Following this, I received an email stating that a payment was declined. In addition, I also received an email stating that an order was cancelled. I did not recognize all of this activity. Following all of this, I received an email stating that my account was closed. Their reason was that I requested multiple refunds, but I had not. I cannot even provide proof to show that I did not request too many refunds because I can't get into my account. They did not even attempt to try to communicate with me when I tried to reason with them, instead consistently providing me the same robotic response over and over with no resolution. This is not how you treat a customer who has been been loyal for over a decade. Just because they're a big corporation does not give them the right to treat their customers however they want. Because of this discontinuation of service, I am unable to use the ***** devices which I have purchased from them, rendering them useless. I'm also unable to watch my shows because I can't access their Prime ***************
Business Response
Date: 10/19/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 19 October, 2022.

Sincerely,

******
Amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18154921

I am rejecting this response because:

As per my previous message, my account was hacked and any violation of terms and conditions which occurred, which you refuse to disclose, occurred without my consent.
Sincerely,

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