Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,724 total complaints in the last 3 years.
22,109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/27/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received several complaints that my goods are counterfeit and my Amazon account has been deactivated . I immediately disagreed with this, since I buy these goods from proven and fairly large suppliers (**** club and ******** I provided to Amazon the invoices from them. It seems that for one of the goods they accepted the invoices, but with the second there were problems. The problem is due to the fact that in the invoice the delivery status is listed as "delivery delayed". This is because the courier did not scan the package after delivery and the system could not update the status of my order. I explained all of this several times, contacted **** they confirmed and were willing to confirm the same to Amazon (but they were not contacted). It wasn't until July that I was able to convince *** to update the status of the order and it was supposedly delivered recently according to the Proof of delivery, even though it was actually delivered months ago. I generally thought it was a competitor attack, because all the complaints are similar. But it's unreal to prove it to Amazon, they don't accept such arguments, as if no competitors exist and no one does that. All my goods come from these suppliers, how can they be counterfeit? I'm asking you to help me reinstate my account. I have been wrongfully accused of something I did not do.
Business Response
Date: 08/03/2022
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on 8/3/2022.

Sincerely,
Customer Answer
Date: 08/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:07/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just want my Amazon account to stop being on hold everytime I buy something from my registry. I redeem my contributions buy the item and then bam! Receive an email my account is on hold. Go through the process of trying to get it back and never hear back. This isn't the 1st time this has happened either! Anything I have bought or $ I have contributed has gone through with no issues for other people. They have taken my $ and then even closed my other accounts which is fine I just want my account reopened n no more issues. I'm a single mom trying to save $ wherever I can. I count on Amazon due to a disability and can not drive. Please just help me get my account back with no more issues. In my opinion it's fraud because they close the account but get your $ for the membership. And trying to say I'm not being honest. Here is some proof of my orders being received or delivered. I'm not able to log into my account to get pictures of the items but the item numbers are displayed.
Business Response
Date: 08/19/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this regard.

After thorough investigation they've reinstated your account. Your account is currently active and you can place orders in your account normally.

They've sent you a notification in this regard as well. I hope this information helps.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:07/27/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Were in need of some immediate help to correct a ridiculous occurrence with Amazon. Were a 3rd party seller and our merchant fulfilled selling account on the ******** marketplace was reinstated on February 11th, but we have not been able to gain the return of those selling functions. None of our metrics are above target & our business is needlessly affected by months of lost revenue due to what is clearly an internal Amazon issue. ***** of our listings are blocked as inactive unless FBA and our selling experience has turned into a full-blown nightmare. Additionally, we arent offered any proper insight or support from the Account Health or Seller Support teams (i.e. case IDs ********** & **********). According to these teams, our account is under review or is still suspended & we need to be patient or provide a winning appeal (which we have done and were reinstated). Please help us push this account review through *********************** ******** Token: A3GX96HXKP4X9Y).
Business Response
Date: 08/01/2022
Greetings from Amazon,

I understand the seller states their listings were originally Blocked Unless FBA and then the listing were reinstated, however, they are unable to get them active.

In order to resolve the issue of Blocked Unless FBA errors appearing on listings that have already been reinstated for MFN, the seller will need to redrive the listings by submitting a Partial Feed. If the seller does not know how to use Feeds, I recommend they reach out to Seller/Brand Support for guidance or they can review Amazon help pages such as the one below.

https://sellercentral.amazon.com/help/hub/reference/G201576410

Thanks.
Customer Answer
Date: 08/03/2022

Complaint: 17630213

I am rejecting this response because:
We have once again attempted to re-drive our listings by submitting a Partial Feed, as prescribed multiple times by Amazon. However, once it was complete we are met with a response stating that we are unable to make the changes/list as we are still not allowed to sell MFN. As previously reported to Amazon, through all options available in Seller Central and Brand Support, we are stuck in a technical error loop and unable to self-resolve. We need an actual technician to review and correct the internal issue to resolve the error we are experiencing.

Sincerely,

*******************************
Business Response
Date: 08/11/2022
Greetings from Amazon.com
Please be inform that we have contacted the concern team for further review on ASINs status Blocked unless FBA from marketplace CA.
Note that selling partner concern is in line to be reviewed by the concerned team, and they will be reviewed as soon as they are available and provided resolution as needed.
Regards,
Customer Answer
Date: 08/22/2022

Complaint: 17630213

I am rejecting this response because:
The response is a copy & paste of an update we were given over a week ago. As this has been an on-going problem and no proper review or message regarding how or what can be done to fix this issue has been given. Every step we were told in previous efforts have not worked and for this issue to properly be resolved, we would want to know exactly why the problem still persists if we have met every requirement not the reason why this happened as well as how this can be resolved following a review from Amazon.

Sincerely,

*******************************
Business Response
Date: 08/30/2022
Hello,
We have reviewed seller's appeal and made appropriate changes to their account. As such, their seller-fulfilled listings has been reactivated.

We have notified the Seller by email on August 30, 2022.
Seller can view their account performance at https://sellercentral.amazon.ca/performance/dashboard?ref=ah_em_op or select Account Health on the home screen of the Amazon Seller app on iOS or Android device. The Account Health dashboard shows how well their account is performing against the performance metrics and policies required to sell on Amazon.

Sincerely,
Seller Performance Team
Customer Answer
Date: 09/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:07/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 13th just before midnight I placed an order with Amazon for the fitbit sense on a prime day special. When I got up the next morning I noticed the order wasn't there. I contacted customer service and was told to just go ahead and repurchase the watch at the price listed and it would be adjusted once ordered to reflect prime day price. After I placed the order I reached out to a rep again and asked for the adjustment/refund. They explained that it isn't issued until it has been delivered. Okay no problem. Upon delivery I contacted again for the refund. This time I was told I was lied to by 2 representatives and that they cannot issue me a refund. I had only placed the order and held up over $100 in funds based upon the agreement it would be returned. After spending the majority of the day getting nowhere they offered me a $150 credit. I felt forced to agree but did so. Turns out that credit had stipulations on what it could be used for (Amazon ONLY) products (very limited) for me it felt like a complete bait and switch. I will also add that the watch not only now but has been the entire week on for the original sale price I should have received!!!! But that's not the best part. Now after having andnusing the watch for not even one week, the battery isn't holding a charge. I contact Amazon again and attempt to do an exchange. They are now saying this product can't be returned for exchange!!! I have been completely and fraudulently been made to spend nearly $400 on a watch that is defective. Amazon is unwilling to do anything to help aside from telling me to contact the manufacturer. Which is absolutely ridiculous as the watch is barely a week old. They have admitted to having my chat logs in writing to prove my side of this complaint Please help. At this point I'm not asking for anything aside from an exchange for a NEW not defective watch That's it.
Business Response
Date: 07/30/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Unfortunately I'm unable to locate the order you are referring to. Also I'm unable to find any account under this email address.

If you are referring to orders which are placed in an account under different email address then I request you to write to us from that email address with the order numbers using the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/02/2022
701-1844142-7656241 is the order number and the email associated with my Amazon account is ****************************** I also did provide a screen shot of this information during my original complaint
Business Response
Date: 08/09/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I see that you've mentioned about an order which was placed from an account which is under different email address.

We only provide information and make changes when the request comes from the e-mail address associated with the account.

We request to write to us from the correct email address using the exact same subject line.

Rest assured, once we receive the information from the correct email address we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Business Response
Date: 09/10/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing the issue they've informed us that we will not be able to provide a price match or exchange for this item.

We request you to contact the manufacturer in this regard. Your patience and understanding is appreciated.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/12/2022

Complaint: 17630137

I am rejecting this response because: This is exactly why the complaint was filed. I contacted the company immediately regarding their product and should have been able to return. I have been in contact with the manufacturer and they revert me back to you!

Sincerely,

***********************
Initial Complaint
Date:07/27/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 3rd I bought two identical, refurbished MacBook Air 2020s in Space Grey from Amazon.com. Although they were placed on the same order, they were billed separately on my credit card bill. On arrival I received two non-identical computers. It was not possible to determine which of the two was which from the order, the invoice, or the billing so I simply chose one to return. Amazon has received the return but it insisting that I have returned a "wrong item" to them. I have corresponded with them by both email, many many times, and by phone in an attempt to explain that I received the wrong item and that is what I have returned. I have offered suggestions as to how this mix-up may have happened and have received no response to these thoughts. My emails are now being completely ignored. Amazon will not even return the computer they allege I have sent back incorrectly. In effect they are not only accusing me of lying and attempting to defraud them but they are also holding both my over $800 AND the computer. My credit card company is unable to help. I am at my wit's end trying to get this resolved as Amazon is simply refusing to answer me.
Business Response
Date: 08/19/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've issued a refund of $846.94 for the order #***-9647696-7905058 on Tuesday, August 2, 2022 to the original payment method.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-9647696-7905058

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/31/2022

Better Business Bureau:

In reference to complaint ID ******** I appreciate your support. Fortunately due to my own persistence and elevating the complaints to the highest level I could reach, in addition to voicing my complaint on social media - something many people might not think to do, or have the stubbornness to persist in the face of Amazon's adamant denials and accusations of lying against me - I was able to prevail.

Sincerely,

*************************************
Initial Complaint
Date:07/27/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have pictures attached of chats, and I've reached out to the company in regards to a package that shows it was delivered outside of the ************** lockers which means it wasn't delivered as instructed and it was not secure. Due to that, I've had plenty of situations just like this with this same third party company. There are delivering my packages carelessly and therefore someone is taking them. There is nothing I can do on my end as Amazon is blaming responsibility on the customer because it pinged last in my area. All pictures are attached and they refuse to refund me for the package I did not receive.
Business Response
Date: 08/03/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Unfortunately, I'm unable to locate the orders you are referring to.

Please share the order numbers that you are referring to, so that we can review the issue and assist you further.

Rest assured, once we receive the information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/09/2022

Complaint: 17630132

I am rejecting this response because:i've sent emails of the order number and have attached all communication with amazon customer service representative Harasankar. This information is incorrect, they keep finding reasons to deny the claim. I highly advise the BBB handles the situation at hand. There is nothing else that I can send to this representative, I've sent him all of the information needed. PLEASE LOOK AT ATTACHED DOCUMENTS!!!

Sincerely,

*********************
Customer Answer
Date: 08/11/2022
Hello, In the claim that I submitted I've attached the picture of the order number. You have access to it from there. In the case that you no longer have access to the pictures i've submitted with the claim i've attached them to this email. Also, in addition to that order you deactivated my account due to orders that I never received because of lack of carelessness through your third party delivery companies. I've also attached pictures of the way my boxes are handled and considered to be delivered "based on the last pinged location" but when you misproperly deliver a box and leave it out in the public where anyone has access to it I am not liable. You guys have had detailed instructions in my account with how to leave boxes once delivered properly. The following order numbers were filed as fraud due to the fact that I never received the items and they were mishandled by your third-party delivery company. Also, my account is now deactivated due to the claimant with my bank and Amazon is demanding money for items I did not receive because they cannot properly deliver boxes. Order number is attached as followed: 111-6397879-4642618, This order contained the Charmin 18 family mega rolls, and there is a picture of the delivery driver once package was delivered on the floor in my parking garage attached to the neighborhood that I live in. I never received Order number: 111-0434189-5603451 and order number 111-2116681-9543430 I've also attached screenshots of emails saying that if I don't pay amazon back for orders I did not receive I will not have access to my account.
Business Response
Date: 09/01/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the charges you had disputed. We have researched this matter and confirmed that the two dispute listed below
has been resolved in your favor. You should already received a credit for it.

111-0434189-5603451 USD 24.06
111-8719612-8198616USD 39.47

And for the order 111-2116681-9543430 we kindly request you to contact your card issuer and re-dispute the transaction to be reimbursed.You may use this email as an affidavit.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 09/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Everytime I make account I can never make a order gets cancelled and account on hold for absolutely no reason I use bank account provide images of my check book it's ridiculous I'll just use wish can't believe this
Business Response
Date: 08/02/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 08/02.
Sincerely,
*****************************
Amazon.com
Initial Complaint
Date:07/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a dress and returned it on July 9. Refund was issued on July 9 but I have not received the refund monies. I just want my money back
Business Response
Date: 07/30/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. Unfortunately, I'm unable to locate the order you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/02/2022
The order number is 111-8784041-7613014.

Two items were purchased on this order on JUNe16, 2022. The blue dress was returned to AMAzon and receiced by Amzon onJUuly 9, 2022. I have yet to receive the refund of $44.99 .

Representative from Amazon emailed me and replied back and told them all of the above information
Business Response
Date: 08/07/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed reply. I've checked the order #***-8784041-7613014 and I can confirm that a refund of $44.99 was issued on Saturday, July 9, 2022 to the original payment method for the item "Plus Size Wedding Guest Dress".

Refund was issued to the original payment method because original payment method was selected at the time of creating the return label.

Hence the refund was issued to the original payment method. Refunds typically gets processed within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-8784041-7613014

If you don't see the refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can email them directly at [email protected]. Please include:
- the order number if available
- the last 2 digits of the payment method
- the amount of the refund
- the date of the transaction
- any other information you find pertinent

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:07/27/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I appeal to you as the last resort and really hope that you will help to restore justice.I am *********************************, an Amazon Seller, who has become a victim of negligent service of Amazon Virtual ****************** with whom i have signed a contract on promotion of products that I sell on Amazon. In the result of their activities, my Seller Account [Ladmon storefront, e-mail address: ********************* merchant token A3F8ZLWNMTWV19] has been deactivated due to violation of the "Acting Fairly" and "Ratings, Feedback, and Reviews" policies, as well as Seller Code of Conduct.Signing the contract, I was promised that with the help of special software tools they have access to, it will be possible to increase the conversion of my listings. At the time of making the deal, I was not fully introduced to the essence of the service and to my questions about its details, they answered that they could not disclose a trade secret.After my investigation, it appeared, theyve used their own so-called shell accounts (user accounts on a remote server ) where they created child-variation ASINs and intentionally connected them to wrong ASINs (popular products of other sellers) in order to sum reviews of these popular and my ASINs. In its essence, it turned out to be a manipulation of the reviews, which is strictly prohibited by Amazon's policies. Since I naively trusted the good reviews about this service provider, I could not assume that they would use illegal methods to promote the product and this was not spelled out in our Agreement for Marketing Services.I admit my guilt that I did not properly verify the fairness of the performer, but I could not predict that they would resort to prohibited activities.I have collected a complete package of documents that proves that all the activities that lead to account deactivation were conducted not by me, but because of misleading me about the service i would like to get. I am ready to provide any other documents needed.
Business Response
Date: 08/01/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on July 28 2022.

Sincerely, Amazon.com Seller Performance

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