Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,737 total complaints in the last 3 years.
21,920 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Check the attachment.
Business Response
Date: 11/16/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-8511260-3027420 regarding refund for the item you returned.

Based on account details, the concern team sent an email to your registered email address on Tuesday, November 14, 2023 at 2:44 AM (PST) requesting for additional information.

I request you to go through the email and share the information needed. Once the team received the information they will investigate and they will take further actions.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 11/16/2023

Complaint: 20866519

I am rejecting this response because: I returned the item. If they didnt ask for a ID to buy, Im not submitting my ID for a return. I can confirm I return the shoes to them. Im filing a police report for theft.

Sincerely,

********************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 20866509

I am rejecting this response because: The response misses the point of the complaint. Amazon ADMITS that the credit card charge dispute was resolved in my favor, but conspicuously does not address the subject of the complaint, which is that Amazon retaliates against those customers by increasing the free shipping minimum amount to $35 instead of the $25 amount that I had prior to this incident and is the standard amount for nearly all other Amazon customers.

Sincerely,

***********************on had suddenly raised the qualifying amount for free shipping to $35 - for me but not for most other consumers.
Business Response
Date: 11/16/2023
Hello,

We have denied the customers request as the chargeback dispute raised on Prime Membership transaction has been closed in customer's favor. Customer was credited with USD ***** by their card issuer. Therefore, customer's ********************** membership was cancelled and now customer is charged for free shipping or fast shipping on new orders.

Sincerely,
*****
Amazon.com
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 20866505

I am rejecting this response because: I have already submitted the required documentation and no one has gotten back to me. Your associates keep telling me the same thing and giving me the run around. There are also items that I did not receive but your company wont refund me. You are illegally stealing money from customers.

Sincerely,

*********************hy this was and they were very short and told me I needed to submit this or I couldn't request a return. I'm very unhappy with the way I was treated. Not only that, I had to explain to four different associates my issue and they rudely transferred me with no notice or warning. I have now wasted two hours on this and I'm supposed to hear something in 3 business days. I will be cancelling my prime membership tomorrow, Amazon has never treated me this way. Heck, I even worked for the company previously. Very disappointed and will be taking my business elsewhere. I am currently out over $1000 and the rude associate told me to return the items. Look, I returned the items, they say delivered. I spent over six hours trying to straighten out the returns two weeks ago. I'm never shopping at Amazon again. Crooks.
Business Response
Date: 11/15/2023
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with refund on Order ID: ******************* and Order ID: *******************

Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with a update on refund for the mentioned order.

Thank you for your cooperation.

Regards,

*****************************.
Business Response
Date: 11/17/2023
Hello,

Thank you for writing back to us.

Refund for the products returned in the mentioned orders is processed.

Please reply back on this email if there is any discrepancy with the product names, so that we can review to provide any further updates.

Happy to assist you on this.

Regards,

*****************************.
Customer Answer
Date: 11/20/2023

Complaint: 20866505

I am rejecting this response because: I haven't received a refund for the items I returned. I'm still missing a refund for the following items:
10/11 Order 112-1428617-2584234:
QQQ Womens 3 piece Bodysuit: 1Z9753RR2600507683 ********* 10/19
Tdiffun Womens Shapewear Bodysuit: 1Z9753RR2600507683 ********* 10/19
Lofaac Women Y2K Open Front Rib: 1Z9753RR2600507683 ********* 10/19
Bagsmart makeup bag: ********* 10/24
Automet sweatshirt Medium Light Green: ********* 10/20
Planone Short Rain Boots: ********* 11/6
Mangopop Womens Mock Turtle Neck: ********* 10/20
Dokotoo Cardigan Women Fall Apricot: ********* 10/20
Omoone Womens oversized Mid Long Green: ********* 10/20
Miholl Women Corduroy long Sleeve: ********* 10/24
QQQ Womens 2 piece Bodysuit: ********* 11/6
ZGR Womens Canvas Sneakers High Top: ********* 10/20
QQQ Womens 2 Piece Yoga Leggings: ********* 10/20
Efan Womens turtleneck Oversized Apricot: ********* 10/20
Miholl Women Corduroy Long Sleeve - Never received

10/11 Order: 112-4803263-0514635
Outdoor Ventures Womens ******: 1Z9753RR2600504300
Merokeety Womens Winter Long Sleeve: 1Z9753RR2600504300 ********* 10/20
Amazon Essentials Womens Short: 1Z9753RR2600504177 ********* 10/20
Anrabess Womens Open Front Knit: 1Z9753RR2600504177 ********* 10/20
Ecowish Women Shacket Jacket: ********* 10/20
Lock and Love Womens Removable: ********* 10/19
Please advise when these items will be refunded. They have been sitting at your returns center for at least a month.
Sincerely,

*********************
Business Response
Date: 11/22/2023
Hello,

Thank you for writing back to us.

I checked with our internal team on this and appropriate has already provided a resolution on this concern.

We have processed the refund for products that are returned and we are unable to process any additional refunds here in this case.

Thank you for your cooperation.

Regards,

*****************************.
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 20866452

I am rejecting this response because: That was not initial response they gave me.
They assured me my phone would be refunded within hours of my sending the product out.
They have taken over $500 from me in the past 30 days all while assuring me if I chose to have my refund on an Amazon gift card that they would refund same day in up to 4 hours.
They have refused to honor a previous purchase that I have sent back as well and that has been over 3 weeks now!
Each time I call they give me the runaround or simply hang up.
I want my money refunded ASAP

Sincerely,

*********************************
Business Response
Date: 11/15/2023
Hello *********,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with return of order#***-2494724-0939407

Once the product is returned, it will take 1-2 weeks for us to receive the item and process a refund.

Refund for Apple iPhone will be processed November 21, 2023, once we review the return and process it for a refund.

request you to wait till then.

Thank you for your cooperation.

Regards,

*****************************.
Initial Complaint
Date:11/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the Torani pumps on October 23rd and they arrived on October 25th. They arrived in three pieces with the glass ***** missing, making them useless. The order number is 111-4445370-7680261 and I paid $6.94. I contacted amazon to either refund or replace them and was ignored by the chat representatives.
Business Response
Date: 11/15/2023
Hello ******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently returned an item on amazon (a charger) and noticed that's there is an issue on the return and refund. i contacted Amazon associate and they sent me an email to provide my personal information (government issued ID). i dont think it's necessary for such personal information for a refund of a returned item. it was just $34.
Business Response
Date: 11/15/2023
Hello ***********,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with refund on Order ID: *******************.

Our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with a update on refund for the mentioned order.

Thank you for your cooperation.

Regards,

*****************************.
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recieved this message from the seller. The seller still has not offered a prepaid return label, instead, is trying to send me parts. I dont want parts, I would like my money back.
Business Response
Date: 11/16/2023
Hello,
Thank you for bringing this matter to our attention. We have investigate the details you provided related to Order ID: *******************.
We have requested seller to provide you with a prepaid label in order to return the item post receiving which seller will issue a refund.
Thanks,

Customer Answer
Date: 11/16/2023

Complaint: 20866304

I am rejecting this response because: The seller sent a message today asking to send parts. This seller still has not offered or send a prepaid return label. I want my money refunded, I want Amazon to stand by their A to Z Claim Guarantee. I am the injured party in this matter and the seller and amazon need to make it right.

Sincerely,

***************************
Business Response
Date: 01/08/2024
Hello,

We requested more information from the seller regarding the order 114-7651713-5725820 and we are waiting for a response.

We will contact the customer if we need more information or when we take a decision on the claim.
Sincerely,
Amazon.com

Customer Answer
Date: 01/12/2024

Complaint: 20866304

I am rejecting this response because: The seller sent the same ***** label for the second time. It is not a return label and ***** will not accept it. The seller is clearly playing games. ***** will only accept a label that is marked "return". I demand my money returned of $278.00 immediately.

Sincerely,

***************************
Business Response
Date: 03/16/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has already reviewed this and have processed the refund of amount $271.80 back to your original payment method on Monday, January 29, 2024 at 6:55 AM.

You can review the refund status using the below link :

**********************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 20866242

I am rejecting this response because:
Amazon still expects me to pay them for NOTHING and wait for a refund. Amazon is 100% at fault! I never received a second item and I only authorized the purchase of 1 TV never 2. Their response offers me nothing.

Sincerely,

***********************************
lly NOTHING, and wait **** business days for a refund.. Seeing no other options, I agreed to pay it right now with an immediate credit back to my PayPal, or even an Amazon credit of $211. I'm informed they don't do that. I asked for an agreement to be put in writing in an email. First, I'm told they don't do that either (obviously), then the supervisor helped create a couple of very carefully worded emails that do not admit what they're actually asking me to do; pay them for nothing and wait 2 weeks for them to decide to give it back.After 1 hour 47 minutes on the call, there is no resolution and the ** is still on my account.I make $11/hour plus tips.. I can't AFFORD to let Amazon hold my $211 for 2 weeks!! Still, thats the only solution they'll offer me.I'm attaching a couple emails, a screen shot of only my RECENT calls to Amazon to resolve this, and some other information I thought you might find relevant Please help me!
Business Response
Date: 11/15/2023
Hello *********,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the retro charge for item Introducing Amazon ******* 32".

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the Order and I see a replacement was created since you haven't received the product. However as return label was initiated with active retro charge due to which you card was being authorized for item cost. As I see we have tried to authorize the payment on replacement purchase but all the transactions were declined due to insufficient funds.

We recommend you to make the payment and contact our support team for refund so they can assist you further.

We won't be able to take any action till outstanding fee is cleared. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

Charges were declined from our end and if you see any funds on hold, please contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

To contact our support team, visit ******************************************************************* follow the prompts.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

***********************************
Initial Complaint
Date:11/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted amazon customer service regarding my purchase being slightly damaged. They told me that they would contact me again to follow up on what they can do. I received an email the following morning, that I have attached, stating that I will "no longer be eligible for a refund on the order 113-9405192-6123420. Also, you will not be able to investigate this order issue further." if I do not submit by ID to them. They want my ID due to 'abnormal activity on my account'. I cannot follow up with my complaint unless I upload my ID to ********************. I do not want to share my personal and private information with them.
Business Response
Date: 11/15/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Business Response
Date: 11/15/2023
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order and refund. Thank you for bringing this to my attention. I can certainly understand why this is distressing.

While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order 112-7663194-1677828 and I see our specialist team has sent you email correspondence on your registered email address. I request you to please check your inbox for the correspondence.

I see that ID has been submitted, once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. You can contact our **************** team after 3 business days to know the status of investigation.

For certain orders, our specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy.

Once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

To contact our support team, go to "Amazon ****************":

*****************************************

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.