Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,133 total complaints in the last 3 years.
21,601 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a package from ***** tracking #**********************, from ****************************************************. I didn't order anything. That was what was in there NOTHING! What's up? Is it some kind of scam? Was I charged for something not ordered/received?
Business Response
Date: 09/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've tried accessing the details using the tracking# you have provided. I could not find any order placed on Amazon with that tracking. If you have a shipping label available on it, I request you to please share a photo of that label, we can try certain details from it to see if an order can be located to check and help you further.

Regarding the charges, I request you to please check your billing statement, if you are charged for anything that you do not recognize, please check if you have a charge id for it, it will be 9 digits alphanumeric, it will be available for all Amazon charges. If there, please share it with us to locate the transaction. If none is available, please contact the bank to file a dispute.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not receive a package that contained items from order #***-0101443-2384215.Shipment also includes items from Order ID: ******************* Shipment also includes items from Order ID: ******************* Shipment also includes items from Order ID: ******************* I just realized I had not received the package because I went to get ready for vacation getting my camera things ready that the 2 lenses I ordered are not here. I called customer service and they said they are unable to help me. I am reaching out to you because that package contained some fairly expensive lenses among other things that I paid for and would like replaced.
Business Response
Date: 09/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you haven't received the items in the shipment for order #***-0101443-2384215.

I've checked on this and I can see the issue was escalated to our team and based on the results of the investigation, unfortunately we are unable to refund/replace the items at this time.

I request you to please refer to the emails sent on your registered email id on Wednesday, September 28, 2022 at 6:08 AM (PDT) and Wednesday, September 28, 2022 at 11:34 PM (PDT) for the details.

I appreciate your business and understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Active Amazon Prime Member for many years and spend way to much money at Amazon. That being said I purchase lots of products, and all legitimate purchases. However maybe **** months ago I am all of the sudden unable to post product questions or post product reviews. I recieve the following message when I try: "We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [email protected]."I have sent [email protected] probably 6 emails with not a single reply. I want to know why I have been banned? There should be an explanation on why I was banned and for the amount of money I spend should be able to post product questions and reviews withhout being blocked. This is unfair business practice for sure!
Business Response
Date: 09/29/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the ban on reviews.

Upon checking, I do not see any account registered with the email id you have provided in this complain. I request you to please write back to us from the registered email id on the account so that we'll be able to look into it and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a very strange problem with my Amazon accounts. I can't get any information from Amazon itself at all. All my calls and appeals go unanswered, even though I am promised that I will get the information I need within ***** hours of calling. Not once has anyone contacted me. That is why I am forced to turn to you for help. The only suspicion as to why these problems occurred is that I did not notify Amazon about the bank account change. It was after trying to change that they restricted access to my accounts. My demand is to get the access to my accounts back!
Business Response
Date: 09/29/2022
Hello,

We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/03/2022

Complaint: 18139863

I am rejecting this response because:
They misunderstood me, I'm asking for access back to my accounts not to reinstate them! I have a second problem with them blocking my account. But I turned to you for a solution to the first problem related to regaining access to the account.

I am 100% sure they got it wrong as usual. Have them take a close look at my issue. They answered on an entirely different issue that I didn't even bring ** in my complaint!

Sincerely,

*********************************
Initial Complaint
Date:09/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Dear All,I have an Amazon account and Amazon disabled access to my account. Because online shopping is deactivated by my bank, I have activated it by talking with my bank, but even though I send the attached documents to Amazon.com many times, they always give automatic answers and do not activate my account for a long time. I need to shop, I have needs, but somehow Amazon ignores customer satisfaction. They doesn't help their customers, they put me in a difficult situation. Desperation is so bad.Please help about with this issue, you are my last hope.Attached you can find my CreditCard Account statement and Identity Card for security verification.ATTACHMENTS;* COPY OF MY IDENTITY CARD * My Picture with my IDENTITY CARD * MY Billing Statement ending in **** * UTILITY ELECTRIC BILL * Screenshot of Login Screen * Screenshot of Getting error on after login I have some needs shopping list please unlock my account so I can buy them. Thank you With Best Regards,***********************
Business Response
Date: 10/16/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 13 October, 2022 confirming account reinstatement.

Sincerely,

Amazon.com
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear , I placed an order on 2022/09/21, the order number is 112-5554594-2510614. This is entirely my own order, the system may think my account has been stolen, so my account is locked. I am very grateful that Amazon's security mechanisms have prevented tens of thousands of hacking attempts. But this order is indeed my personal act, not an order placed by an unauthorized party. I will explain the situation below.1. I placed an order at around 4:00 PM ***** time on 2022/09/21, I need this product.2. My credit card address is my residential address in *****, but this product is only shipped to *****************. I found an ******** friend of mine who works in a warehouse in *****************, so he can help me receive this courier. When he receives this courier, he will help me to send the courier to my residential address in ***** via DHL. His address is ******************************************************************. This delivery address is not a fake address, this address can be found on the Internet. I have attached a picture of this address.So please Amazon unlock my account. This is important to me and at the same time I am one of the Amazon sellers and my orders keep selling. I need to log in to my account to ship to a customer. Please understand my difficulty. Thanks again.My account is ********************************** name:*********************** credit card address: *************,yangmeishequwangtang13xiang17hao1002,***********,**************,518116 tel:***************
Business Response
Date: 10/16/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 16 October, 2022.

Sincerely,

Amazon.com
Customer Answer
Date: 10/17/2022

Complaint: 18139726

I am rejecting this response because:

In fact, I have replied to this email, but again, I have not received any response. Before this, I made 10+ calls and 5+ uploads, but each time the Amazon team quickly rejected me without giving a specific reason. Amazon has not been working with me, which makes me very frustrated, as an Amazon seller, I can give up this Amazon buyer account, I just want to restore my seller account, because the buyer account is locked and my seller account cannot log in . It's a weird thing, I've got a lot of orders waiting for me right now, but I can't handle it. I want Amazon to restore my account now, it's my whole source of life.
My account is ***********************.

Sincerely,

Business Response
Date: 10/25/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 10/25/22.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Customer Answer
Date: 10/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was shut down for no reason and I would like it back pleae
Business Response
Date: 09/29/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 29 September, 2022.

Sincerely,

******
Amazon.com
Customer Answer
Date: 10/04/2022

Complaint: 18139725

I am rejecting this response because: it makes no sense. I have only ever had one Amazon account and it was shut down for no reason. Im literally just trying to buy things from yall why are you so upset at me?

Sincerely,

*******************************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I refunded a couch to Amazon and they were supposed to provide me with a refund in the amount of $714.74 cents on August 17th 2022. They first refunded the money to a gift card on August 18th, but then reversed it to the original payment method which I no longer have. It has been replaced, however I still have the same bank account. As of today, I have never received the refund from the reversal of the gift card. It had been a he say/she say between my bank and Amazon regarding this money. Amazon is telling me they sent it to the bank, my bank is telling me they never received the credit. My bank tried a charge back from Amazon which they denied. I have also emailed the billing department from Amazon, they never replied to me. Please help me find a resolution in this matter.
Customer Answer
Date: 09/29/2022
To whom it may concern,
My name is ***********************. I returned a couch to Amazon on August 17th 2022, which was received in their warehouse on August 24th 2022. They credited an Amazon gift card in the amount of $714,74. On August 18th, I asked them to reverse it back to my debit card, which the agent confirmed. The credit was reversed to my original payment method which was replaced a year ago. However I still have the same bank account. It has been two months, and I still have not received the funds in my account. I filed a dispute with my bank , *********** tried a chargeback which Amazon declined. I physically went to the bank and spoke to a bank manager. They used a refund tracking ID number which was provided by Amazon to search the credit, and nothing was pending in my account. It has been a she say /he say situation between the bank and Amazon ever since, with the bank saying they have never received the credit, and Amazon remaining adamant about them saying the credit back to us. I have attached some documents to this email. Please let me know if you will need any additional information.

Business Response
Date: 10/12/2022
Hello Kamelia,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/13/2022
To whom it may concern,

My name is *******************. I returned a couch to Amazon on August 17th 2022, which was received in their warehouse on August 24th 2022. Here is the order number ( ORDER # ***-9475926-8370628). It is for the "Casa AndreaMilano Modern Large Velvet Fabric ******* Sectional Sofa, Double Extra Wide Chaise Lounge Couch, Grey ". They credited an Amazon gift card in the amount of $714,74. On August 18th, I asked them to reverse it back to my debit card, which the agent confirmed. The credit was reversed to my original payment method which was replaced a year ago. However I still have the same bank account. It has been two months, and I still have not received the funds in my account. I filed a dispute with my bank , *********** tried a chargeback which Amazon declined. I physically went to the bank and spoke to a bank manager. They used a refund tracking ID number which was provided by Amazon to search the credit, and nothing was pending in my account. It has been a she say /he say situation between the bank and Amazon ever since, with the bank saying they have never received the credit, and Amazon remaining adamant about them saying the credit back to us. I have attached some documents to this email. Please let me know if you will need any additional information. I hope you can help me with this situation. It is going on three months now, and I have never received my refund.

Best Regards,
********************

Business Response
Date: 11/05/2022
Hello Kamelia,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

While I see your concern on the refund, we will not be able to reissue the refund on the order. We have contacted our payment processor and confirmed a refund was successfully issued.

Additionally, our payment processor has indicated that the funds haven't been returned to us by the card's issuing bank. The card issuer should be able to trace the refund with the details below. We do not receive a reference number until the card issuer has accepted the refund:

Amount Refunded: $714.74
Date of Refund: 08/18/2022
Reference Number: 216805

I recommend the customer share the email with their bank so they can proceed with I hope this helps.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was promised a refund on order 112-3578871-9561039 and 112-0419506-7601057 on 9/26/22 on chat with 2 reps, who both confirmed I will receive a refund in 24 hours. I was promised a $256 refund for these items that were returned. Now, today, I have an email receipt saying I was refunded for $41.20 to my gift balance for 112-0419506-7601057. BOTH the pillows from 112-3578871-9561039 and the book from 112-0419506-7601057 were shipped back to you in the same return, *** 1ZW932V39010785586 Amazon refunded the later order for the book returned, but now says I have to wait until Oct 8 for a refund on the pillows.Then I lost access to my amazon account. It was closed because they mixed up my return with someone elses, and I was denied due process.My refund has been stolen from me because I returned the items, and 1) they refunded for 1 of them to my gift balance which i cannot access, and 2) they promised a refund on the other item (pillows) within 24 hours, only to change it to Oct 8, only to now be screwed because I have lost access to my account due to the account being compromised and some sort of mix up on the return with someone else.When a merchant promises a refund, then it is grounds for a dispute. I can file a chargeback and win, but I would rather Amazon amicably resolve this and freely refund themselves. I am requesting the $256 refund to my card..... the $41 refund they credited to my gift card balance is not accessible by me. They need to cancel this, and refund it to my card, along with the 2 pillows that were returned. I was promised the refund numerous times. I have the evidence. If forced, I will file a consumer arbitration complaint and make Amazon litigate this at their expense, and/or file a chargeback, whichever will be more costly to amazon. They have the audacity to promise a refund, then not give it, and then refund an account that cannot be accessed, essentially stealing my funds.
Business Response
Date: 10/12/2022
Hello,

We have denied the customers request for a refund.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email recently on 12th October 2022.

Sincerely,

********
Amazon.com
Customer Answer
Date: 10/17/2022
There are 2 issues here.

The first is a rejection by Amazon regarding a refund owed for 112-3578871-9561039 that they claim they did not receive the right return.
This is actually their warehouse making an error, and this will have to be a consumer complaint in arbitration where Amazon lawyers will bill Amazon for the thousands of dollars I make them pay in pursuing that order refund through arbitration.
The 2nd issue is 112-0419506-7601057 which was a $41.20 refund that was indeed given, but incorrectly.
I paid for this order with my card, and my card should have been refunded. Instead, they refunded my gift balance, which I did not authorize.
As a result, the $41.20 is inaccessible and must be refunded to my card on file.

See below for the details:
We're writing to let you know we processed your refund of $41.20 for your Order 112-0419506-7601057.

This refund is for the following item(s):

*********** Girls Having Fun
Quantity: 1
ASIN: 3948450196
Reason for refund: Account adjustment

Here's the breakdown of your refund for this item:

Item Refund: $38.06
Item Tax Refund: $3.14

We'll apply your refund to the following payment method(s):

Gift Card: $41.20

This amount has been credited.

THIS CANNOT BE ACCESSED BECAUSE THEY CLOSED MY ACCOUNT AND I DID NOT AUTHORIZE THIS REFUND TO THE **** BALANCE. IT WAS SUPPOSED TO BE REFUNDED TO MY ORIGINAL PAYMENT METHOD!!! FIX THIS NOW!!!
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently tried to Login into my Amazon account and once i did it said that my account has been locked out and that they sent me a email for me to follow the next steps.I cannot find the email regarding this situation which is why I am making this complaint to Amazon.
Business Response
Date: 10/13/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

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