Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,702 total complaints in the last 3 years.
22,099 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a seller on Amazon & a brand owner that got caught up in a scam. So far, no one has helped ****** have tons of evidence. Im locked out of my 3rd party selling account after it was suspended due to the actions of a service provider with user permissions. I was led to believe the provider was a wholesaler with logistics services, but they lied to me. They took my money, then used my account to perpetrate code of conduct violations. In appeals to Amazon, I took responsibility for my account- I created a plan for reinstatement based on those issues & account security. Amazon keeps requesting details I can only confirm with account access. As much as I want to reinstate my account, I also want to help stop the provider from hurting others. Im trying to do what is right & prove to Amazon my worth, but I cant fix anything without account access. Now my brands selling account is down too. Is there someone I can contact to help me get my accounts back after being scammed like this?
Business Response
Date: 10/07/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/07/2022.

Thanks, Amazon.com Seller Performance
Customer Answer
Date: 10/11/2022

Complaint: 18166589

I am rejecting this response because:
I have reviewed my emails for correspondence dated 10/7/2022 and found nothing from Amazon. As I do not have the message stated to be delivered, I am unable to accept this response. As I do not have access to the account, I am also unable to check there. Is there someone I can contact to help me get my accounts back after being scammed? Please forward my issue to a team that is capable of directly assisting me.

Sincerely,

Severica Vintila
Business Response
Date: 10/13/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges at this time.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vent hood from Amazon and it was broken so I returned it to *** as instructed by Amazon. When I reached out to Amazon they said they didnt receive the package but I was given a receipt from ***. I filed a complaint with *** and in return Amazon said they would handle it. I have reached out to Amazon numerous times has this is not my error so I should be reimbursed my $180. I spend thousands of dollars with Amazon, Im also a shareholder so to be treated this way is insane by a company your invested in.
Business Response
Date: 10/07/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the return of "Comfee CVG30W8AST 30 Inches Ducted Hood" from the order #***-3099221-6869026.

Up on checking, I see that the tracking ID you've mentioned in your receipt ends with *****, however the return label we provided ends with ****. A refund would be issued only once the product is received and processed.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought something and I found it wouldnt work for me so I started a return. They need me to print out a return slip I didnt have a way to do that that day but I had already started the process they gave me a code to place the item in a specific Amazon box. So I put it in the box with my label they used to send it to me to give them my information. I contacted them a couple of days later they said they figured it out and I would receive my money back when they got I checked on it two more times and they kept putting the date of my refund out first 7days then 2 weeks then 30 days I have still not received my refund. They picked it up on September 13 th . I am still waiting for my money back .
Business Response
Date: 10/07/2022
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

Up on checking, I see that the return is not processed. We request you to wait for another 7 business days for the items to be received and processed. If not refunded by then, please write us back and we'll investigate further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Many of my Amazon employee account has been closed due to mismanagement of the account reviewing team. I have sent in all information that is needed in clear, legible form yet the account team repeatedly denies my information. My emails are now ignored by the team, I cannot contact them as they do not have a phone number. I reached out to them to contact me and yet nothing. Several of my employee's accounts are also banned and refused to be verified by the account team. I have several accounts with orders that need to be returned and do not wish to chargeback. Me and my company want to continue doing business with Amazon, but the verification system in place is making false account shut downs making it very difficult to purchase items on Amazon. My number is **********. You can reach out to me through that phone number or this email. I would like a manager/representative from the account verification team to help me reinstate all my employee's accounts as all orders have been verified and there is no fraudulent activity. Please call me I will provide all the information needed for verification. I would also like a note be placed on all the accounts that I mention to have it reinstated automatically if the account gets flagged again. All the accounts affected are in the *** attached with this complaint. Please review them and have them reinstated as soon as possible. Thank you
Business Response
Date: 10/19/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 19th October, 2022 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18166052

I am rejecting this response because:
The business did not reinstate all the accounts that was attached in the original complaint post.
Sincerely,

**********
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased an OBD scanner for my vehicle from amazon.com. upon receiving the item, and connecting it to my vehicle I quickly realized that the item description was incorrect. I then went about contacting Amazon to rectify the issue and process a return. However the only option that I was given was a ********** which is not an option as *** requires an adult to be home and present for the item to be picked up. I work a full-time schedule and live alone, therefore I cannot be present for the item to be picked up. I was then told to leave the item outside, although it might be stolen. I was told that if the item is stolen there is nothing that they can do about it. I was hung up on three times and disconnected from the online chat for no apparent reason. I have recorded the calls and then I'm attempting to retrieve a transcript of the online chat as well. I offered to drop the item off myself at **** whole foods, or any of the available services that are listed on Amazon's return policy. I was also told that Amazon is aware that *** occasionally does not pick up items that are marked for return, but they will just continue to issue a new label each time. Also each time I will have to take off work in order to make sure that I am home. I would like for Amazon to honor their return policy as well as train their employees in proper customer service.
Business Response
Date: 10/19/2022
Hello,

I am ******* from Amazon.com.

I am sorry for the inconvenience caused to you with your Amazon order #***-6505871-5345846. I've looked in to the information and I can see this product is only eligible for a return pickup from our end. The Return Window for the product expires on October 29, 2022.

You can return the product with all original packaging and accessories within 30 days of delivery for a full refund.

Our ********************* guides you through the process and gives you options for a return mailing label:

http://www.amazon.com/returns

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 10/19/2022

Complaint: 18165931

I am rejecting this response because: the information you are providing is incorrect. As I've already stated Amazon offers multiple methods of return. Furthermore almost immediately after filing a complaint with the better Business bureau I was offered another return method of using the Amazon locker. This was on October 6th 2022, I returned the item on October 7th, the following morning. It is now October 19th and yet somehow the item has not moved along the return process at all. I have had other items that were lost in transit both during delivery and during returns. I'm hoping this item did not get lost in transit but I have kept records on my end proving that I have done all that I can and follow the proper procedures. I am expecting a full return of my purchase price, and I do not appreciate this process being dragged out. Is a refund is not processed within the next 7 days I will be contacting my credit card company to have the charges reversed. If I have to go about it that way you will certainly lose me as an Amazon customer because this is absolutely absurd.

Sincerely,

*******************************
Business Response
Date: 10/27/2022
Hello,

I am ******* from Amazon.com.

The return methods changes from product to product. To check the options available for return you can check the information under Your Orders. Our ********************* guides you through the process and gives you options for a return mailing label:

http://www.amazon.com/returns

I've checked the information and see that refund has been processed for the order. A refund was issued to your original payment method on October 20, 2022 for $261.29.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another. You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=113-6505871-5345846

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*****************************
Initial Complaint
Date:10/04/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put an item in my cart that showed a price of *****. I then proceeded to do the checkout and the price was changed on me. What I was charged was *****. I'm attaching photos that show the prices each step of the way. It's my opinion that this is a bate & switch situation. I called them and chatted with them but they refused to rectify the matter. Instead, in my first communication on the phone, the **************** person was told to "educate me" on how to properly check out and not have the price changed on me. I have been purchasing items from Amazon.com for several years now. Since AT LEAST 2009. I lived in ******* at that time. I know they make changes to their site from time to time, but there was NOTHING on the page that indicated that I needed to chose another seller, as you can see by the print screens. Their attempts to blame me for the price jump just does not fly. On principle I would like to be refunded the difference in price and for them to be given whatever warning is needed so that others do not have to go through this fight.
Business Response
Date: 10/07/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the order price during checkout.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/10/2022

Complaint: 18165517

I am rejecting this response because:

I submitted the information to Amazon last Friday am waiting on their new reply. They wanted the email address that coincides with the item purchased. I have provided that to them. I'm not necessarily rejecting their response, I just have not gotten an actual response to my actual complaint as of this writing.

To select I accept would not be accurate either. Still waiting to hear from them as of: 10/10/22 @ 2:18 MST

Sincerely,

*************************
Business Response
Date: 10/12/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

In continuation to our previous communication, As per your request I've issued refund of $1.82 which is the difference amount.

You'll receive the refund within 3-5 business days back to your original payment method.

The $5 promotional credit which I've issued previously as a token of apology, you can use it for your further orders which are sold and shipped by amazon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com

Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/04/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the second time they may have lost my order.
Business Response
Date: 10/07/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern on the delivery delay of Order ID: ******************* and have looked into the issue in detail. We regret the inconvenience caused.

We have requested a replacement shipped with expedited shipping at no extra cost. You would see the order on your Account Orders page. We expect the order to be delivered on or before Sunday, October 9, 2022 and hope this works for you.

In case you see this issue in future, you could go to the order page and request a refund or replacement as the options permit. In case the options are not available, please reach our **************** teams, we are available 24/7.

I hope this works for you. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I placed an order and when I received it there were missing pieces. I returned the item and have not received a refund. I called several times even corporate, the reps even senior reps were very rude, disrespectful and very unprofessional. They misgender me several times even after correcting them. I asked for the call to be escalated and they refused and disconnected the call.
Business Response
Date: 10/07/2022
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about your experience when you contacted our customer service team and for the inconvenience you've had. We'll pass your feedback to ensure the associates are coached.

Further regarding the order #***-6506401-6764226, as informed, please wait for 30 days from the date of return for the return to be processed. We cannot expedite the refund in this case.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am asking for this information to be sent to a supervisor/someone in leadership for proper response. NO entry level cs agents! No more emails about refunds being 'stuck'...I want the confirmation of the refunds PLEASE. I have been contacting you for MONTHS now. If you are refusing to help and I need to allocate time to track down and elevate this to a corporate level tier for response. The time that has now gone on while I have repeatedly followed up for resolution is not acceptable. Form reply emails are not acceptable. Hello I am writing regarding the return order below, they still have not been refunded in total: 111-3292300-9124269 return tracking: 1z1v17r59011332971 and 1z1v17r59011332828 Missing difference due refunded: $3,035.06 probably about 80% of my emails related to this matter are responded to with ai bots that don't have applicable information or 'off shore' agents who don't understand the nuance of the situation and claim to 'assist with the same resources' but fail over and over and over and over to understand or demonstrate they have a way forward. They will also redirect me to phone, which at this point, I am glad I have a clearly defined paper trail in emails to demonstrate the continued negligence on this matter.Facts of importance:Amazon delivered this bulk order in a tropical storm,& had to be returned due to extensive damage beyond recovery Return dropped over, ticket was received, showing dates and weight of units Delivered to a warehouse as listed on the Amazon-provided return label in September of 2021 A refund has been processed now 10+ times, but keeps being 'stuck' and needing to be redone.A billing agent asked for a mailing address for a paper check, email was responded to, but nothing has been heard from that agent since.Continued efforts to connect with the executive customer service leadership have been ignored Refund or replaced product is due. You cannot keep order AND payment.
Business Response
Date: 10/07/2022
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 26 July, 2022.

Sincerely,

******
Amazon.com
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am asking for this information to be sent to a supervisor/someone in leadership for proper response. NO entry level cs agents! No more emails about refunds being 'stuck'...I want the confirmation of the refunds PLEASE. I have been contacting you for MONTHS now. If you are refusing to help and I need to allocate time to track down and elevate this to a corporate level tier for response. The time that has now gone on while I have repeatedly followed up for resolution is not acceptable. Form reply emails that prove there is no understanding of the issue are not acceptable. Hello I am writing regarding the return order below, they still have not been refunded in total: Order# ***-3179709-2275437 return tracking: 1z6e55409035625766 Missing difference due refunded: $1,548.50 probably about 80% of my emails related to this matter are responded to with ai bots that don't have applicable information or 'off shore' agents who don't understand the nuance of the situation and claim to 'assist with the same resources' but fail over and over and over and over to understand or demonstrate they have a way forward. They will also redirect me to phone, which at this point, I am glad I have a clearly defined paper trail in emails to demonstrate the continued negligence on this matter.Facts of importance:Amazon delivered this bulk order in a tropical storm,& had to be returned due to extensive damage beyond recovery Return dropped over, ticket was received, showing dates and weight of units Delivered to a warehouse as listed on the Amazon-provided return label in September of 2021 A refund has been processed now 10+ times, but keeps being 'stuck' and needing to be redone.A billing agent asked for a mailing address for a paper check, email was responded to, but nothing has been heard from that agent since.Continued efforts to connect with the executive customer service leadership have been ignored Refund or replaced product is due. You cannot keep order AND payment.
Business Response
Date: 10/07/2022
Hello,

We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 26 July, 2022.

Sincerely,

******
Amazon.com

Customer Answer
Date: 10/07/2022

Complaint: 18165204

I am rejecting this response because: Hi there. Again, you MUST either provide an in-tact product that was ordered OR refund the money. You CANNOT keep both. If this continues without resolution, I am going to have to contact your state's AG to file a complaint there at this point.

Sincerely,

Harmonyviile Avenues

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