Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,727 total complaints in the last 3 years.
22,109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I've received a product authenticity complaint by mistake but it still affects my account. For the first time Amazon requested an invoice to prove products' authenticity, so I've provide it. I've submitted invoice with the information about ASIN on Amazon and product itself for four or five times, but the Seller Performance Team keeps rejecting it applying on different grounds each time. Invoice corresponds all requirements of Amazon, it contains information about our supplier, about me as a buyer, and of course about the product in question. Moreover, invoice contains date of purchase, invoice number, the bank of payment, and the logo of the supplier. Amazon could find all information about supplier via official website provided on the invoice and reactivate my listing, but rejected. Please, contact Amazon and request to reactivate my listing since I've provided the full pack of information that was inevitable for reactivation of the listing. Moreover, this listing's rate is good! Customers are happy with products received, so this complaint was received definetely by mistake. I ask for your help since I couldn't achieve any results all by myself.I hope that information provided above will be useful for Amazon as well. Best regards!
Business Response
Date: 10/09/2022
Hello,

We have decided to reinstate this sellers ASIN.

We sent an email to the seller informing them of this decision on10/09/2022.

Sincerely,
Initial Complaint
Date:10/05/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 22 I ordered a *************** Saw from Amazon with my credit card for the amount of $96.71.I didn't receive the item nor the money returned to me. I called my bank they told me Amazon is responsible to return the money which they have not. I have contacted Amazon twice and they still haven't returned my money.I have enclosed proof
Business Response
Date: 01/04/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 1/4 confirming account reinstatement.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 01/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ok well to start i found out on 9/15/2022 that my card only had ***** left on it when i got home and checked my account i found out and canceled the card and had a new one rushed to me and cost me another $15 dollars US but i had 8 unauthorized purchases on my account which i was locked out of before i could cancel or renew my subscription and after several phone calls and not a single email to my email address did i get a resolution and have been locked out since before the 13th of sept. and am now locked out permanently so i cant even see what was ordered let alone verify the purchases i have had no more delivery's from them since the one and only purchase i made in august for $516.55 so in total i see they authorized a total of $735.25 if you need dates for the transactions her they are according to my bank account 8/27/2022 - ***** 9/07/2022 - ****** 9/09/2022 - ***** 9/12/2022 - ***** 9/12/2022 - ****** 9/75/2022 - ****** 9/16/2022 - ***** 9/16/2022 - ***** amazon wont help me in this matter and i have yet to see or receive anything from them since my first transaction of a smelting furnace and crucibles after this goes out to you i will be contacting the police as suggested by my bank and possibly a lawyer a federal one so i get back what is owed and more for takin money and food out of my childs mouth let alone makin my business go under
Business Response
Date: 10/20/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 2022-10-20.

Sincerely,
********
Amazon.com
=========
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-5728648-8905831 Missing refund for items not delivered, however CSR said they can not issue refund, please refund me the remanining amount
Business Response
Date: 10/08/2022
Hello,

I am ******* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order #***-5728648-8905831. I have issued the full refund for the order as the order is not delivered.

A refund was issued to your Original payment method on October 8, 2022 for $59.99. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-5728648-8905831

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 10/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Aple *****
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hi i bought this product MusclePharm Combat Protein and is not good at all but when i tried to return i was told is not returnable i chatted with an Assoc and i was told that i was going to be contacted for a refund but was told not returnable this is not the first time this happens to me they don't inform customers of this at the point of sale. i have included a transcript of the chat that i had with several Assoc I was lied and ignored transfer 3 times and then hang up at the end and no answer was given to my problem i was lied about getting a refund and then no
Business Response
Date: 10/07/2022
Hello ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-0555507-7439461.

However, the information shared by our associate is correct. The product is non returnable and we cannot take any action on this. Please contact the manufacturer.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Complaint: 18168509

I am rejecting this response because:
the attachment shows that amazon is misleading customers making them believe that you can get a refund or replacement but as you can see they will not do either

Sincerely,

*************************
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought music back in 2008 the whole album, ************: smoke on this (explicit). I cant listen to it unless I pay for unlimited and customer service did me dirty. They put me on hold when I asked to speak to the supervisor and was literally on hold for **** near a hr, so I used my wifes phone to call them again and when they hear the hold music on my phone they muted it, then a few minutes later hung that line up. They then told me they cant give me what I paid for only a full refund or one month free of unlimited. I told them I bought it when I was in **** so it has value to me and I want my music.
Business Response
Date: 10/07/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your MP3 Album "Smoke On This [Explicit]" from order #D01-5204104-0460334. Upon checking I see that our team has resent the album to your Library. A confirmation email has been sent to your email address on Tuesday, October 4, 2022 at 7:46 PM (PDT).

You can access your music in the Amazon Music app on a compatible device.

To view details about your digital orders from Your Account, visit:

https://www.amazon.com/yourdigitalorders

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/07/2022

Complaint: 18168781

I am rejecting this response because:It still wont let me download the album, I do not own a laptop or computer. I can not afford one due to being on a fixed income. It was originally downloaded in 2008 and was removed by your company

Sincerely,

*********************
Business Response
Date: 11/16/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

While we're still investigating this issue, we request you to send us the screenshots from your end.

1. Go to https://www.amazon.com/music/player > Library > music

2. Click on purchased and see if the tracks that you had purchased are available, also provide the screenshot for the same.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon just ******** my debit card by charging me full price for a prime membership deducting ***** from my **** card i have my ebt card loaded to get that membership at **** . the foreigner who still has me on hold in never never land was so rude about it. and he also tried to insult my intelligence by telling me that i was charged full price because i bought non food items after i used my ebt card. He still insists that my ebt card is not on my acct. this man was rotten. so tired of having to fight with these people. I also just received a dryer that i paid 278 dollars for and they are telling me they cant send me a shipping label. that i have to get my return label from ****** and wait god knows how long to get my money back. I paid amazon. Amazon took my money so legally amazon should have to refund ne for the broken dryer and get the money themselves from the 3rd party. maybe amazon should be more careful who they sell for. they are so corrupted. I have to shop there since im disabled but i will never come back to them this time. I want my money back for this broken dryer. it does not heat up at all. its broken. I paid amazon for this not euhomy. this is horrible what is being done to us by these people. I need that shipping label and my money back.
Business Response
Date: 10/07/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about your experience with our customer service representatives. We've forwarded your feedback to ensure the associates are coached and situation like this is not repeated.

Further regarding the prime, if you want to subscribe for Prime ebt, we can assist you by cancelling and issuing a full refund,you can resubscribe with EBT card.

Regarding the order #***-4655632-7280262, as informed by the associate. This order is placed with a third party seller on our marketplace platform, such orders are not directly sold or shipped by Amazon. They're covered by our A-Z Guarantee.

Information about A-to-z Guarantee claims, including processing times, can be found here:

http://www.amazon.com/help/a-to-z-guarantee

I see that the seller has responded to your previous email and provided the following information:

"Thank you for your reply. We are sorry that this machine has brought you an unpleasant shopping experience. We'd like to issue the full refund to you and you don't need to return the original one for saving your time. But could you please just cut the power cord off with scissors (see the attached image) and send me a photo of it? I need the photo to apply for a full refund. Thank you in advance.
Looking forward to hearing from you."

I've responded to the seller requesting to either issue a pre-paid return label or a full refund for you order. You can view the email that was sent to HomyDirect in Your Account at the following link:

https://www.amazon.com/gp/communication-manager/outbox.html

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/04/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My shipments are not delivered properly. I would like them to be delivered properly. This is a huge inconvenience. It is also dangerous for me to be out in the hot Las Vegas sun and walk ****ft back and forth midday. This is a Contractual obligation. I am willing to sign for all packages and be present at my desired delivery dates. There is no excuse not to deliver properly.Order #***-5937899-4242651 Order #***-3507669-8337060 All deliveries from this and myblast complaint. The shipper was indeed Amazon.I was told after a phone call I would be able to speak directly with their logistics but someonee dropped the ball.I sent a demand letter through [email protected] simply stating that I would like them to fix their shipping problems, *** this did not happen.I am told that I was given a 15$ gift card, but this is not adequate compensation for this burden. My time is valuable.
Business Response
Date: 10/16/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that about the problem you had with delivery instructions not followed by amazon drivers.

I've forwarded these instructions to our transportation team so they're aware of the changes. Please find the delivery instructions I have added in your account --

"Please deliver all the packages to customer front door. Do not leave package with receptionist. Customer is available to accept packages on Tuesday, Wednesday, and Thursday from 8 am to 5 pm ONLY. Do not deliver packages on Friday, Saturday and Sunday."

You can add permanent or one-time use delivery instructions for future orders.

For one-time directions:
- Before completing your order click "Edit" below your selected delivery slot and add notes.

For permanent use:
1. Log into your account and go into your Ordering and shopping preferences
2. Click "Your addresses"
3. Locate the address that is used for your Amazon Fresh Orders and select "Add delivery instructions"
4. Enter your delivery instructions and save the update

Due to safety reasons, Delivery Drivers are not required to contact customers while making deliveries.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/04/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon said that they sent me three items and it says that the items were delivered in my Amazon app but they were never delivered. And I've waited over 2 weeks. Every time I contact them they tell me to just keep waiting what am I going to wait a year for these items I needed them already for an event and I don't need them anymore cuz the event is passed and I never received the items. I do not want replacement items I just want a full refund back to my original payment method which was my credit card on file. Two of the items were $40 plus shipping and tax and the other item was about $15 plus shipping and tax. So they owe me over $50.
Business Response
Date: 10/07/2022
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue.

We request you to write us back with the order ID and name of the products.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022
Hi, info you requested below.
The order Id for all the items is 111-0797474-5092239
Total refund should be $42.18

Business Response
Date: 10/14/2022
Hello ******,
.
Thank you for writing back to us.

I see that you've provided us the order ID #******************* however the name of the products are missing.

Further, I see that we've already issued a refund of $148.47 to your payment card on this order.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18168446

I am rejecting this response because: I bought almost $1000 worth of stuff, and I returned some of it so yes, you have refunded some money but you have not refunded me for this product yet. I attached a picture of the product in the description above. Please refund in full Amazon owes me $42 plus shipping and tax. Thank you.

Sincerely,

*****************************
Business Response
Date: 11/02/2022
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Than you for writing back to us with the order ID. Were sorry to hear that you havent received your shipment from your order.

Based on the age of the order, reliable tracking information is no longer available through the carrier. Because of this, we won't be able to provide a replacement/refund for this order at this time.

Amazon is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

Thank you for your understanding. -
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/03/2022

Complaint: 18168446

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a chair on Amazon in February ***************************************************** at the same time. Order #***-1881966-6008257 and Order #***-0994598-1795450. Chair does not stay in position anymore; it sinks. I tried contacting Uniters and they stonewall me saying thy need delivery date or policy number to make a claim - this information is nowhere in my Amazon account. I contact Amazon and the keep me on the line forever and provide no useful information. Unable to make a claim against the policy. Amazon is selling junk to valuable customers with these policies and not helping in any way. Going to file a claim against Amazon with BBB for selling me a useless warranty. I would like my money back for the protection plan since there is no way of filing a claim and getting service with it.
Business Response
Date: 10/07/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the issue you've had claiming the Furniture protection.

In this case, please provide the UNITERS with the copy of the invoice of your order #***-0994598-1795450. Here's a link to the invoice you asked about:

https://www.amazon.com/gp/css/summary/print.html/?&;orderID=***-0994598-1795450

Further regard the policy number, please refer to the email you've received from UNITERS in February 2020. You can contact the *********************** at **************, Monday - Friday, 11:00 am -7:00 pm, Saturday from 8:00 am - 6:00 pm EST and Sunday 10AM to 6PM, within Thirty (30) days from the date you discovered the stain or damage

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com

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