Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,730 total complaints in the last 3 years.
- 22,109 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/27/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered , through Amazon. a generator order number:*****************. Paid $3,788.70. The product is from Goal Zero yetti, power station, portable, battert operated . It was not delivered. I contacted both Amazon and Goal Zero and they both authorized a refund. And, I was told by Amazon that I should call Chase Amazon card o verify that they had received the refund. I called chase and they said they had not. I called Amazon again and gold Zero. Amazon sent me an email July 3, 2022 verifying they had sent the refund. Goal Zero sent a message , in writing, that they had also authorized the refund, Their messages were dated, July 15 and July 18. I called Chase amazon again and sent them that information. Chase is still insissting that they have not received the refund. I have called Amazon and Goal Zero that Chase has said they do not have the refund. I have been back and forth with Chase Amazon Card and Amazon and Goal Zero at least 6 times and Chase is insisting that they do not have the refund. Case # at Chase isc2022070115554. order number at Amazon is *****************. I need some help in resolving this matter. I cannot continue going back and forth. So I am asking for an intervention in order to solve the problem. Chase Amazon dispute phone is888 ********. Amazon is ************ . The *** is *******************, email /[email protected]. ******* Washington. ********* is ************/ address 675 ************ ****************************.Business Response
Date: 08/02/2022
Hello,
We have asked your card issuer to close the dispute in the customer's favor.They should have received a refund of $3,788.70 on their credit card.We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact the card issuer.
We sent a confirmation to the customer's registered email address on 2022-08-02.
Sincerely,
********
Amazon.com
==========
Customer Answer
Date: 08/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
But, I would like to add something; Amazon in their response are making the same mistake. I never said they had no issued a refund, because they said they did, I said the card company could not find it and they should have been more prioactive They said "we approved it" but did not help to locate it. They just dumped the investigation to find it on my back. Which made it very difficult for me for a whole month. They should been more helpful.
Sincerely,
*******************************Initial Complaint
Date:07/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a $200 **** gift card that was supposed to be delivered the next day. I got a notification saying the order was delayed and it gave me the option to cancel and get a refund. Since it wouldnt arrive in time, I chose to cancel and get a refund. I immediately ordered a different one so I could get it the next day since I was already going to get a refund on the first one. The second one showed it delivered in one of my packages but it wasnt there. I contacted Amazon 4 times. 3 different associates through chat and 1 through phone. Im hoping the call and chats are recorded because every single one told me I was going to be refunded. I never received any confirmation email and never received a refund so I questioned it and reached out again just to be told that they couldnt refund me since the gift cards were used. What?! Its clear I didnt receive the first gift card because it shows canceled so someone from Amazon clearly stole it and used it. The second one never arrived so did someone use that one too?? I want my money back now.Business Response
Date: 08/11/2022
Hello ****,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I see your concern with the delivery on orders 111-4998543-9145827 and 111-3844392-1323435, and have reviewed the tracking on the issue in detail. We are working on the issue and trying to explore options to refund you.
In this case, we were not able to issue the full refund on the order due to technical reasons. I need you to confirm if a split refund of $100 to the original card and the rest to a gift card balance on the account is acceptable.
Once we hear from you we will help you with the refund and get back to you on a priority basis.
I look forward to hear from you. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
Regards,
Raman R.
Amazon.com
http://www.amazon.comCustomer Answer
Date: 08/17/2022
Complaint: 17629770
I am rejecting this response because:After following up with Amazon, I learned that they are only addressing $206.95 of the missing money. There is still another $206.95 unaccounted for. I accept this partial offer but would expect the same offer for the remaining amount that is missing.
Sincerely,
***********************Business Response
Date: 09/09/2022
Hello ****,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I am sorry to hear of the issue you face with your deliveries and have looked into the issue.
I can assure you that there are multiple refunds issued on your orders, you would see the refund details on your account. I would request you to share any short refunds you see with the orders number. This would help us look into the matter for you.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
Regards,
Raman R.
Amazon.com
http://www.amazon.comInitial Complaint
Date:07/27/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/27, I contacted Amazon to report that the pillow cases I ordered didnt have the correct amount in the package. I sent the package to someone as a gift for their business. I received an email stating Ill receive a replacement at no additional charge at 2:01am then at 2:03am, i received an email stating my account was closed. It happened in a matter of minutes and I feel it is completely unfair. I sent an email back but its seems as if its an automatic computer generated email each time. I. Would like my account restored as normal. I love using prime as well as shopping with amazon.Business Response
Date: 07/30/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.We removed this customers access to their buyer account on our site.
We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 30 July 2022.Sincerely,
Amazon.com
Initial Complaint
Date:07/27/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lately, I've been having issues with returns and refunds. I returned an item; Goddess Box Braids. I was told by Amazon that the item had been received weeks ago, but not processed. I was asked by an Amazon Specialist to wait, some more, until August 14, 2022. I'm really getting frustrated because, now I need to take photos of the items whenever I return them. To add, I purchased a cell phone ******** Galaxy 21 fe) from Amazon, it's functions has been awful and reached out to them about it on a few occasions, they replaced phone and still issues. I called them about it and received different respones from service reps. ********** Amazon's customer service isn't the best. Anyway, I'm waiting on this refund of the Goddess Box Braids and it's been too long, over 10 days.Business Response
Date: 07/29/2022
Hello ***************,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I see your concern with the return but was not able to find the order you are referring to using the information you have provided.
Please reply with the full order number and write from the email linked to the account the order was placed from.
We look forward to hear from you.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
Regards,
Raman R.
Amazon.com
http://www.amazon.comCustomer Answer
Date: 08/03/2022
Amazon's BBB responded and refunded my money, after contacting BBB.
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