Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,605 total complaints in the last 3 years.
22,044 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two fraudulent charges on my account from this company. I have contacted this company as well as my bank. They charged me $157 and $11. These are both fraud. I have requested for these charges to be reversed because I did not make them. They refuse to reverse them.
Business Response
Date: 10/08/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the unknown charge issue.

Upon checking, I'm unable to find any details regardingthe amount you mentioned.

I request you to share further details like charge id and account details so that I can check and help you with it.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/08/2022

Complaint: 18173804

I am rejecting this response because:
I have not heard from the business and I have submitted my bank statements including the times they fraudulently charged my card.
Sincerely,

***************************
Business Response
Date: 10/13/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

In continuation to our previous communication, I've tried to find the charges on your account.

I'm sorry but I'm unable to find the charge details. I request you to contact the bank to raise dispute so that the bank will help you with possible options.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Complaint: 18173804

I am rejecting this response because:

I have not heard from Amazon

Sincerely,

***************************
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Kindle closed my account where I had books listed and they deleted my books but allow my Amazon ads for the books to continue running until I closed the ads down today. They gave me a generic reason of activities that attempt to manipulate their services but does not tell me what I did that made them close my account. They refused to pay me the money they owed me for my Kindle readings which is less than $10. I want a valid reason as to why my account is closed and not some generic bs. I will never use Amazon again but I did nothing wrong. I did not attempt to manipulate their services. I barely even logged in after I published my books which is why I ran the Amazon ads. I want the dates and times of the incidents and the incident descriptions as well as the ip addresses of where the person attempting to manipulate their services logged in from.I have replied to them and they refuse to answer why my account was banned.
Business Response
Date: 10/12/2022
On 10/5 Amazon terminated the Kindle Direct Publishing(KDP) account of this customer for attempting to manipulate our Kindle services, which the decision was re-evaluated and upheld. As per our Terms and Conditions, we reserve the right to terminate our business relationships at any time. The customer replied multiple times requesting specific information for this decision, but we do not share specifics regarding our investigations, and we informed the customer on 10/6 that we would not offer any additional insight or action on this matter.
Customer Answer
Date: 10/12/2022

Complaint: 18172984

I am rejecting this response because: Amazon would not tell me why they terminated my account and assumes that I created a fake account to read my own books for the $7 and some change they owe me. Its laughable. I even paid out over $50 to use their Amazon Ads to advertise my books. At least I dont have to pay Amazon anymore. It doesnt matter. Amazon has lost a lifetime member. Im still going to sell my books regardless of using Amazons kindle platform. At least now, Im not bound to just using Amazons kindle platform so thanks for doing me a favor, Amazon.

Sincerely,

***************
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I spoke with Amazon customer service while ago and requested to cancel my Amazon Prime membership. The agent promised to cancel my Prime subscription and issue a prorated refund but this never occurred. I would like Amazon to immediately cancel my Prime Subscription and refund me for the unused time. Also, would be nice if I get refund for the delay in responding to this cancelation. Best,***********************
Business Response
Date: 10/08/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern you have shared on your Prime cancellation request and have reviewed the matter in detail. I am afraid, the account was not eligible for a refund as the benefits were used.

We are only able to issue a refund on your Prime Subscription if the benefits were not used. The system determines the usage, as well as the applicable refund.

I share the link to the help pages in this matter, where you can find more information.
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********&qid=1665252402278&sr=13-2-acs

However, if you qualify, you could sign up for Prime Student. You would receive a partial refund on approval and conversion of your Prime membership. You need not cancel your Amazon Prime membership prior to signing up for Prime Student.
https://www.amazon.com/gp/help/customer/display.html?ref_=*****************************&nodeId=G202074890&qid=1665252540340&sr=13-2-acs

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/05/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged $134.72 to my credit for an item on a Prime Wardrobe order from May 111-1311425-5398652 on ****, for an item that was returned with the other items in the order back in June. The return labels Amazon sent with the label were used. Other items in the order were marked return, but this item was clearly not scanned in. Now, Im being charged months later. The item is ***'s Jeans Women's ******** Paperbag Waist Pant.This has happened to me a few times with Amazon Prime Wardrobe orders, and it seems like a way to charge customers months later without them noticing. I tried contacting Amazon customer service about this issue, but was transferred around to different people, asked to explain the issue multiple times, and finally was just disconnected on.I want a refund to my credit card, not a gift card.
Business Response
Date: 11/23/2022
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the order #***-1311425-5398652.

A refund of $52.13 was issued on June 9, 2022, further a refund of $134.72 was issued on October 25, ****************************************************** 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/05/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a couch twice and keep getting delivered only half of the couch. I have to wait an additional 2 weeks for them to pick up each half. *** spoke to 3 supervisors who keep saying their going to get me a refund or have the couch delivered and call me back. I never get a call back or a refund. Amazon blames the delivery company and they blame Amazon. Ive had loss of wages because I cant rent out my condo with no couch but havent received my money back to purchase a different one. After reading others reviews see that its happened to many people, yet they continue to sell it knowing this. After I returned the first time they removed my review.
Business Response
Date: 10/08/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue you faced with the delivery of your Order ID: ******************* and 113-3794939-1793815. We regret the inconvenience caused.

A refund has been requested on both your orders, you can see them on your order details pages. They were issued on Tuesday, September 27, 2022 and Monday, October 3, 2022 respectively. You should see them in 3-5 days of issue, if not sooner.

We value your feedback and have forwarded it to the correct team internally regarding the seller. Unfortunately, I do not have any other information at this time.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated in error on Amazon. My account was deactivated due to related to Speed Craft Trader LLC seller account. The real owner of Speed Craft Trader LLC seller account is Speed Craft Trader LLC (contact person - ***** Ketiladze). Speed Craft Trader LLC was my business partner. But I stopped working with Speed Craft Trader LLC a long time ago due to the threat of violating Amazon Policies on their part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with Speed Craft Trader LLC account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same. Amazon is ruining my US companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you can see from the attached documents, I created partnership with Speed Craft Trader LLC on March 4, 2021 (see Partnership Agreement). On November 16, 2021 I notified Speed Craft Trader LLC about termination of our partnership (see Termination Letter). According to Partnership Agreement, I was obliged to notify Speed Craft Trader LLC in advance 3 days before the partnership termination. On November 19, 2021 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my corporation, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to reinstate my account.
Business Response
Date: 10/10/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/10/2022.

Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 10/11/2022

Complaint: 18172345

I am rejecting this response because: On October 6, I received a response from Amazon support through notification that Amazon Support is able to reinstate my account, but they required additional information in order to complete review and reinstate my account. On October 7, I contacted Amazon Support to clarify information that they requested. Therefore, I would like to provide following additional documentation:

-- Partnership Agreement;
-- ************************************* Dissolution Agreement;
-- Letter of Settlement Payments (additional evidence).

I would like to remind Amazon Support that my account was deactivated in error due to related to Speed Craft Trader LLC account. The real owner of the Speed Craft Trader LLC account was ***** Ketiladze. He was my business partner. I have always been the owner of only one account and did not own the Speed Craft Trader LLC account.

The reason of erroneous related was in the following:

? The same email address of user permission. I added together with ***** Ketiladz (owner of Speed Craft Trader LLC account) the same email address of bookkeepers user permission. The bookkeeper handled the financial part of our partnership on my account and Speed Craft Trader LLC account.

? The same business addresses of preparation center. I and ***** Ketiladz used the same address of preparation center. I and ***** Ketiladz used the same preparation center because it was profitable. We agreed with the preparation centers owner on a good discount due to the rather large volume of goods on behalf of the partnership.

? The same ASINs. Since ***** Ketiladz and I were in the partnership, we sold the same ASINs for some time, because it was profitable for us.

I stopped my partnership with the owner of Speed Craft Trader LLC account. Initially, I and owner of the Speed Craft Trader LLC account created a partnership on On March 4, 2021 (please, review Partnership Agreement). After that, I have found that he has intentions to violate Amazon Policies. Because of this, I immediately initiated the process of the partnership termination. On November 16, 2021. According to Section 11 of the Partnership Agreement, I was obligated to notify ***** Ketiladze about partnership termination in advance 3 days. Therefore, I notified him by Termination Letter on November 16, 2021. On November 19, 2021 (3 days later according to Section 11 of the Partnership Agreement) I and ***** ********* conducted partnership meeting where we signed and notarized all other documents to finally terminate our partnership (please, see Partnership Dissolution Agreement and Protocol of Partnership Dissolution meeting).

After I terminated partnership with ***** *********, I never communicated with him. I stopped working with ***** ********* due to the threat of violating Amazon policies on his part.

I have always been an honest seller and remain the same. Therefore, I terminated my partnership with the owner of Speed Craft Trader LLC account in advance so as not to be implicated in violating Amazon Policies.

Therefore, my seller account was deactivated in error. I request Amazon Support to review attached documents and reinstate my account. Thank you in advance!

Sincerely,

***************************
Business Response
Date: 10/15/2022
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on 10/13/2022.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:10/05/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It is truly becoming a problem when placing orders with Amazon. Often times I have placed orders with this company for various products and after receiving a text message notification that the item has been picked up and OUT FOR DELIVERY, when the item is not delivered within the specified time frame then the order is flagged package delayed in transit. How could this be so if an order was placed contained two(2) of the same items however one of the items mysteriously got delayed but the other one was delivered. Something just isnt right with this picture. In top of that, they refuses to refund my money by making me wait unnecessarily an additional two - three days after the initial delivery date for a refund to be processed. This is becoming one of the worse companies to do business with
Business Response
Date: 10/08/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of eh delivery issue and have looked into the matter in detail. We regret the inconvenience caused.

The refund was issued on this shipment on Friday, October 7, 2022 to your original payment method.

At times, due to circumstances beyond our control, the delivery cannot be made and has to be returned. We do not have insights into the causes but have relayed the feedback to the correct internal team.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was locked while I was trying to equipment for a job I recently got: a laptop and a Yubikey. I have $1600 in my Amazon gift card balance which I got through a friend and have email receipts for every single gift card that was redeemed, I was supposed to use that money to buy equipment for work, but even after sending countless documents to Amazon, they refuse to help me. When I tried to log into my account I was directed to fill out a form and upload documents to verify my information, they asked me to upload a statement showing the last 4 digits of my debit card, the problem is since it's a debit card linked to a bank account the bank only gives you a statement for your bank account.I uploaded my bank statement for the month of September and other additional documents like my driver's license, my passport, a literal picture of my debit card (covering all but the last 4 digits), a picture of my passport and my debit card, a picture of me holding my debit card and passport, a screenshot of the Amazon prime $1 verification charge notification my bak sent me showing the last 4 digits and the name of the bank, ************************************************************** showing the store and email address of the gift card recipient, 2 utility bills, a screenshot of account details at the shipping company I use, and more...Even after providing all that information, Amazon has refused to look at them for verification and they're refusing to reinstate my account. I'm supposed to start this new job in 2 days, and I absolutely need those devices for work, I might even get fired if I don't buy those devices and start on the specified date. I'm reaching out to the BBB because I'm tired of calling every day and sending dozens of emails without them even trying to do the bare minimum to help me.I'm frustrated with Amazon and devastated at the idea of losing money and a new job after spending a good part of the year unemployed. PLEASE HELP!!!
Business Response
Date: 10/19/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 12 October, 2022 confirming account reinstatement.

Sincerely,

Amazon.com
Customer Answer
Date: 10/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Aostre Thelcius
Initial Complaint
Date:10/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/05/2022 I placed an order with Amazon using my **** card through Affirm NOT my Amazon store card. I purchased 1 of: TisYourSeason 32-Inch Pre-Lit Candy Cane Lane *** 2D Christmas Yard Decoration, 50 Lights Sold by: diggity109 (seller profile)Condition: New $49.99 This item stated it was free shipping. Nor did I give Amazon or anyone else permission to charge my Amazon store card for any purchases on 10/5/2022. I received an alert that my Amazon card has been charged $63.84. I then called Amazon speaking with Supervior ****** who was very nasty and rude as I explained to her I never made a purchase with my Amazon card and I told her that fraud and I was going to dispute the charge and file a complaint with the ****** her reply to me was. you can do whatever you like and file your complaint because the charged was done through a third party and that she see where I have used a **** card not amazon store card.I then asked her why did they allow a third party to charge my card when my order was placed through Amazon not a third party and the third party didn't have my Amazon account number?****** continue to be rude and **************************** is a scam and a fraud who charges people cards without their consent or permission and they care nothing about their customers wellbeing only about getting their money. These people need to be investigated for fraud and misuse of other peoples property. ****** wouldn't give me the third party name or name so I could soeak with them nor did she try to resolve my issues.I was told my order was a FREE SHIPPING and then they charged me $9.12 Details for Order #***-8366522-7763426 Order Placed: October 5, 2022 Amazon.com order number: ***-8366522-7763426 Order Total: $63.84 Item(s) Subtotal:$49.99 ************************* -----Total before tax:$59.11 Estimated tax to be collected:$4.73 -----Grand Total:$63.84
Business Response
Date: 10/08/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern about the unintended Store Card being used for your purchase on Order ID: *******************. The order was cancelled, you were not charged.

We were unable to charge your selected payment method for the order as the card you initially chose declined. We recommend you reach the card issuer on the issue.

To prevent any delays in processing and shipping your order, the charge was applied to the backup payment method we have on file for you. To manage your backup payment methods, visit your Amazon Wallet (https://www.amazon.com/wallet), click "Manage backup payment method settings" and update your preferences.

Turning this feature off prevents orders and subscriptions from using a backup payment method and may cause service and delivery interruptions if your selected payment method fails.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
august 26 2022 i bought an amazon gift card for 100 dollars and discovered that it was no good i tried to return it and they said i could not get my money back so i was advised to call amazon and i did more than 13 times and i keep getting the same excuses from them i sent them the stuff they requested and have heard nothing from them and am tired of it all i just want my claim code i got promised so i can use a card and an an apology from amazon or my 100 dollars refunded immediately no more flimsy excuses from them my number is ************ if you wish to contact me about this i have lost sleep over this and i want my money back or my claim code i was promised and am not and my own sisterbuying from them after this period. this is not the way you treat people who spend their hard earned money on your website that is a fact and i am not the only one this has happened to from what i was told by a friend of mine and my own sister. want my money back or a new claim code that is it and an apology from amazon because they are in the wrong here not me.
Business Response
Date: 10/08/2022
Hello Ms *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the Gift card.

We were unable to locate the Gift card Order ID. We request you to provide us with the order ID. If this Gift card was not purchased on Amazon, we cannot take any action.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022
aq67 qpkh68 y9jax is claim code **** **** **** **** is the card number i bought it from dollar general
Business Response
Date: 10/14/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us with the information.

This Gift card was not purchased on Amazon. Please contact the store, we cannot take any action on this.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com

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