Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59,460 total complaints in the last 3 years.
- 21,524 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/06/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got wrapped up in a scam not knowing it was a scam and when I found out it was then I told the person no I was not doing what they wanted me to do anymore then they desputed the charges for everything I used the credit card number they gave me to use and said I was helping ************* and Amazon and things were ok until I said no then all heck broke loose my Amazon account was put on hold due to it and I emailed Amazon and I called as well and told them what happened and they just kept sending me a generic email and I'd call them and they'd say we will send it to higher up people and they'd email me within ***** hours n just kept sending me same email over n over n each time I'd call to try get help I got same response as before n then last time I called the person said that they'd send to supervisor and I'd definitely get emailed back and I got nothing and so called them again got a ******** said why don't you just make a new account I said that would be wrong but I thought about for a long time n done it then they put hold on that account as well and I sent them the same thing I've been sending that explains what happened and ask for a phone call to talk about it and how to fix it but still nothing and I've admitted I done wrong I've asked them how to fix things in the emails I've sent but again nothing I'm not sure how to try to resolve the issue if I just get generic emails and such from ******** want to resolve it I told them I have proof that they gave me card **************** but no response on how to send them ECT to resolve the issue.so I'm asking you if there's a way to call them besides the regular Amazon number to talk about this issue or how to get an email that's not generic like they send to everyone.this has been going on for months now an would like to figure out how to resolve the issue but I can't because no one emails a normal email or calls to talk about it.ive got the information from the scam people from what's ***************** want fixedBusiness Response
Date: 10/19/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 19/10/2022.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.comCustomer Answer
Date: 10/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:10/06/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
114-3595396-5410638 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.Business Response
Date: 10/27/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/03.Sincerely,
*********
Amazon.comInitial Complaint
Date:10/06/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
114-5162732-7002643 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.Business Response
Date: 10/19/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/06/2022.
Sincerely,
***
Amazon.comCustomer Answer
Date: 10/19/2022
Complaint: 18178912
rejects
Sincerely,
Abagael ***************Initial Complaint
Date:10/06/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
113-7899278-5078609 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.Business Response
Date: 10/19/2022
Hello,
Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business,we do not provide details on our investigation methods.
Sincerely,
Amazon.comCustomer Answer
Date: 10/19/2022
Complaint: 18178755
I am rejecting this response because: rejects
Sincerely,
********************* *********************Initial Complaint
Date:10/06/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
114-0017080-0847448 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.Business Response
Date: 10/20/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.comInitial Complaint
Date:10/06/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to reach Amazon to to appeal the blocking of my account in regards to participating in community Q&A since May 26th 2022. I purchase A LOT of product from Amazon regularly and it is becoming detrimental to my shopping experience. As it pertains to asking questions before I make purchases. I am requesting that they removing the restrictions on my account. I have been an Amazon customer for many, many years and am a ********************** member.Business Response
Date: 10/23/2022
Hello,
Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.
After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.
Amazon Review Moderation teamCustomer Answer
Date: 10/30/2022
This complaint has been resolved thank you
Thank you,
*****************************Initial Complaint
Date:10/06/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
114-0702847-3133831 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.Business Response
Date: 10/11/2022
Hello *************************,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I see your concern with the account being on hold and have reviewed the complaint in detail. We will not be able to reinstate the account at this time.
We have sent you an email that we have temporarily placed your Amazon account on hold and canceled any pending orders or subscriptions because we detected unusual activity on it.
We have reviewed the information you provided earlier but we were unable to verify your payment based on your response. You can sign in to your Amazon account again and follow on-screen instructions to verify your payment. We will review your information and respond within 24 hours.
When uploading a supporting document, ensure that your name, address, payment type, and other relevant information are clearly visible. For your security, only display the final 4 digits of your payment method number.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
For your protection, our **************** team can confirm this issue, but they cannot view your submission or share more information. Please note you will not be able to shop, place orders, or use other Amazon services until we confirm your information.
I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,
Raman R.
Amazon.com
http://www.amazon.comInitial Complaint
Date:10/06/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
113-7061083-8499425 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.Business Response
Date: 10/19/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 09/15/2022.
Sincerely,
***
Amazon.comCustomer Answer
Date: 10/19/2022
Complaint: 18178703
I am rejecting this response because: reject
Sincerely,
********************************* *********************************Initial Complaint
Date:10/06/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October 6, 2022 Ordered a ****x from someone, fulfilled by amazon.com it claimed. I got an empty package on my birthday. I went to ask for a replacement, told me I have to file with the police. I'm already paying for Amazon Prime, I figured I would at least get decent customer service. Isn't the first time either, I had a pair of headphones that were weeks late, I tried getting customer service for them too, just wanted to know what was going on, immediately told me to file with the police. Frankly, as someone who pays for Prime, I figured I'd get better treatment, than being made to feel like a criminal. I don't appreciate it, especially over something that the police can do nothing about.Business Response
Date: 10/18/2022
Hello ******,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
Were sorry to hear that you havent received your item(s) from order #***-8778174-6980205.
Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.
You may wish to contact your local police authorities to pursue this matter further.
If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:
* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.
We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before [45 DAYS AFTER THE DELIVERY DATE] and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.
Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.
Thank you for your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
Regards,
Raman R.
Amazon.com
http://www.amazon.comCustomer Answer
Date: 10/18/2022
Complaint: 18178608
I am rejecting this response because: it's the same run of the mill response that I find to be highly offensive, as a prime member, and I want something done about this package. I shouldn't have to contact the authorities over an empty box, I got an empty box! I can send a picture of it. I just want something done about my empty box.
Sincerely,
*****************Initial Complaint
Date:10/06/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned a zoom 32 bit float pocket recorder with lavalier microphone from Amazon about a 5 days ago and the following day my box told me it was the wrong item so I put a request in to return. Dropped it off at **** and idk why but this time amazon system or then decided they wanted to wait till the recieved the item (which I love how Amazon is so quick to take your money, but when this happens and its random I usually have to wait a month after its all said and done to recieve a refund and thats after I complain and they lose my package etc etc) usually I get a refund as soon as I drop it off at *** because come on its basically In there hands when its dropped off at an insured company like *** anyway. But like I said this time was one of the random times that it wasnt and I knew there was gonna be problems. So I contacted customer service and explained that literally I thought I get a refund right away I put the refund method as store credit because I thought Id get the refund within a couple hrs, I usually do and I have a cart ful of stuff waiting to be bought for this film im making. I asked hey can I get a refund today store credit for the item then u guys cna just take the money when the time gets to u, the agent said yes of coarse she said she would issue a refund and Id receive it within a couple hrs. Well its been 8 hrs and no refund. My boss is gonna fire me, and Ive literally talked or 5 different customer service agents , they keep passing me along or magically disconnecting. I tried to explain the first agent told me Id get refund today, i told my boss that, and they wont acknowledge that one of there own lied and told me what I wanted to hear to get a 5 star survey, and still I have no answer when Ill get my refund and even an apology. Who am I supposed to talk to if customer service lies to me. Where and when and what payment method is this going to be on? They keep changing he payment method etc. I want my 180 now!!Business Response
Date: 10/18/2022
Hello *****,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I see your concern about the refund on the return of 111-3037689-5880254 and have reviewed the issue in detail. We have processed the return and issued a refund on this issue on Wednesday, October 12, 2022.
I see the misunderstandinmg in this connection, but a return can take upto 14 days from being received by the carrier to be processed on our returns processing center. In some cases, it can take upto 30 days.
We appreciate your patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
Regards,
Raman R.
Amazon.com
http://www.amazon.com
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