Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,843 total complaints in the last 3 years.
21,960 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon says my order my be lost.
Business Response
Date: 10/09/2022
Hello,

I am ******* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order #***-6100904-5593841. I've checked the order details and I can see that order is lost in transit, hence we have issued a refund for the order.

A refund was issued to your original payment method on October 7, 2022 for $32.39. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-6100904-5593841

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*****************************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Morning,So on Monday August 30, I received an email from [email protected] that said " Hello,We have closed this account. Our records show that your account is directly linked to an account we have closed for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.We have canceled and refunded any open orders you had on this account.Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the Your Orders menu on Amazon.com.If you would like to appeal this decision, please reply to this email to reach an account specialist. Our customer service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.Account Specialist Amazon.com"I was confused and at first thought it was a scam, but my amazon account was actually closed. Now based on this email, I did some research and assumed that maybe I purchased something from a closed seller, or maybe they think I have had another account that got closed.I have never had another amazon account, as my account had been around 5 years old, 3 of which I was a prime member. So I emailed back an appeal, asking for proof, they denied showing proof of misuse. I created a new account ********************** to place the orders of which had been gone since around the time they canceled my account in August. They closed it again this morning, AGAIN with no real explanation as to why. Please let me know of any details, because I am now considering that there has been a mix up of information. I am trying hard to be cordial, but they just charged my bank for $500+ and immediately closed my amazon account after.
Business Response
Date: 11/01/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 01 November, 2022.

Sincerely,

Rupsa
Amazon.com
Initial Complaint
Date:10/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day!I am *******************************, owner of AVAN Home Market LLC. I am writing to seek assistance for the reinstatement of my Amazon account, which was suspended for violating the Section 3 of the Amazon Business Solutions Agreement.On January 7, 2022, we received the notification informing us about the violation of Section 3 of the Amazon Business Solutions Agreement, and we were requested to verify our seller identity through virtual verification which we did on January 17, 2022. We are in high hopes that the verification went well but apparently, that was the time that our account got deactivated due to the documents provided not matching the information we have on our seller account. We believe that the reason why the verification was denied is because the documents we have provided were invalid. The billing address that we have on the account does not match on the billing address registered on my Amazon Seller Account. Also, on the Articles of Organization my name, *******************************, does not reflect as the business owner. However, we have already updated the information to make sure that it matches on the information we have in our seller account. We have provided Amazon the new LLC documents showing my name, ******************************* as the business owner and also provided Amazon a new bank statement that has the corresponding billing address. We have provided all the documents to Amazon to show that we have updated all the information. Amidst all the documents and all the Plan of Action provided, our account is still deactivated and every time we contact Amazon helpline, they cannot provide us specific reason why our account cannot be activated. Respectfully,Name of Owner: ******************************* Seller Account Name: AVAN Home LLC Registered Seller Account Email: ************************ Phone Number: ************
Business Response
Date: 10/11/2022
The seller has failed IPI and has been notified about it. The account does not fit a reinstatement. No action pending here.
Initial Complaint
Date:10/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to complaint about the u professionalism from Amazon logistic shipping drivers. This the 3rd time they drop off my packages at the wrong address without verifying the correct address or the individual. I was supposed to receive my package today with 8 items, the order number *****************. They left them at the wrong address and send me an email saying they delivered my package. I called Amazon customer service several times to resolve this situation and asked to speak to the supervisor and they hanged up on me three times and refuse to escalate my call request to speak to a supervisor! I have been robbed three times because of their unprofessionalism. Personally, I am going through enough stress in critical condition suffering harassment and it's my money and I am on disability. The last person I spoke to said they would replace my items and received them by this Friday. I am tired of this scenario and negligence from them. They have the worst customer service and I have been a loyal customer ever since 2013. This is uncalled for, and they should hire and train people who can do this job better! I don't want this to happened again!
Business Response
Date: 10/19/2022
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your orders have been replaced by our customer service department. The replacements were also delivered successfully.

I would like to know if the issue is resolved. Else, please let us know so that we can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/06/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After reviewing products I have purchased from Amazon for years, I suddenly received a message from them stating that my account had been banned from reviewing products due to "suspicious reviewing activity." When I wrote the email address given to inquire about why Amazon did this, I was given a generic "we are sorry but tough luck" email. I had been trying to get an answer since before summer 2022 with no response. They have also been sending me emails to review items, which is quite insulting considering they banned my account from doing so.
Business Response
Date: 10/18/2022
Hello *******,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.
If you need assistance regarding your product reviews please contact us to the following email alias: [email protected].

Amazon Review Moderation team

Customer Answer
Date: 10/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My Amazon account now has product review privileges reinstated.

Sincerely,

***************************
Initial Complaint
Date:10/06/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon continually delivers half of my packages to some unknown address. I lost that Im a business and still get pictures of some house. This has cost me money on several occasions. I have spoken to customer service and they do refund me however that doesnt pay for the service I lose each time. I am a business and when they decide every 3rd or 4th delivery they cant find me I have to refund my customer. I dont understand how an address you can ****** and see a picture of the building and signage on the gate is so hard to find.
Business Response
Date: 10/18/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused due delivery issues for Order ID: *******************, Tracking: TBA733077870000.

Our team investigated all the recent deliveries and made necessary changes.

However, I request you to add delivery instructions to your account so that the carrier will follow and deliver the packages at safe location.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com

Customer Answer
Date: 10/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sent me email claiming that my account was tied with another account that was closed by them before, and so they removed my access to the account. I submitted my official Credit/Debit Card billing statement to them and they rejected it even though I was providing all the correct information they were asking for. I'm filing this complaint because I want access to my account again because I've done absolutely nothing wrong. This email I'm contacting from is the email associated with the amazon account in question.I've attached my billing statement if that helps.
Business Response
Date: 10/19/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 10/19/2022.
Sincerely,
***
Amazon.com
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased (ORDER # ***-3244567-6693015) a TECSPACE 110V 2 tank 30L Commercial Slushy Machine for $1,157.61, on May 2. It was not working correctly. On May 31 i received the free return label (as stated on the return label) from them. I took this large item to *** and they told me it was a fake label and i would have to pay hundreds of dollars to ship it back. WHen i sent this to the TECSPACE and Amazon, TECSPACE said they did not send the return label email, Amazon did. I called Amazon on 6/7/22 and spoke with ******* at Amazon who said Amazon would come pick it up and return it. Nothing happened. On 6/16/22 I spoke with ***** and she said yes they would return and refund it and i would get an A to Z email claim from Amazon. I received one on 6/16 saying they would not return and i could reapply if i felt it was in error. On 6/21/22 I called Amazon again and spoke with **** and explained what happened, she said it would be returned and i would be refunded. Nothing happened. On 7/13/22 i spoke in a chat with ******* at Amazon who said it would be returned and i would be refunded. nothing happened. I then started to tweet to Amazon about this. I was in communication with them around 8/5 and a **** tweeted that they would call me. no one called. we tweeted back and forth a couple of weeks later and again they said they would call me to discuss this. well they did not call but sent me an email saying we aren't taking it back. The item was not working for us. i applied for a refund i can show you on amazon where the seller and Amazon approved the return. But i still have this broken machine and have not been reimbursed. I am also sending where ******** said that the fake return label came from amazon.
Business Response
Date: 10/11/2022
Hello,

We have reviewed the claim raised on order 113-3244567-6693015 and have proceeded with refund. Buyer has been notified about the same.

Thanking you,

Customer Answer
Date: 10/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of a total refund is satisfactory to me. What would they like me to do with the product?

Sincerely,

*************************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 1, 2022, my son purchased items from Amazon using 2 Amazon gift cards, On September 2, 2022, my son learned that Amazon dissolved his original account, because they told him that his account was fraudulent because he used their Amazon gift cards, which did not make sense to us. We called numerous customer service reps who all refused to restore his account or assist us. There is a message on Amazon which states that my son did not make any purchases in September, however, once we search and find the item, it shows the purchase date, but no way for him to send the item back for a refund. It is like Amazon erased all his payment information, so that he is unable to manage his account. Because Amazon dissolved my son's account, he is unable to return items that need to be returned back to Amazon. It has been over a month, and still Amazon has not restored his account, and he is stuck with items that he cannot return. It is Amazon's policy that customers are able to return items within the 30 days. In addition, Amazon stole money from my son, by charging a credit card on his account, after he had received all his items. This was over $300 worth of charges, that affected his bank account negatively. Again, we have sent emails to the **** and other bodies of Amazon and no one has returned our emails or calls. We need a resolution to this problem.
Business Response
Date: 10/08/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account review access.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/09/2022

Complaint: 18175066

I am rejecting this response because:

The email has been provided numerous times, the one associated with the account is ************************. There is proof that he ordered items, before Amazon dissolved the account without his knowledge. Once again, there needs to be a way for my son to return some of the items that he purchased that were shipped broken along with clothes that were the wrong size. We also want his original account to be available so that he can see where his money went, there were charges on his credit card after he had received all his purchases, which indicates fraud on Amazon's side, we need that investigated as well.
Thank you

Sincerely,

*********************************
Business Response
Date: 10/13/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused due to the account and order related issue.

Upon investigation, The account is now restored with all the account information, so you can able to seek a refund now if needed. The confirmation email was sent to your registered email address.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Complaint: 18175066

I am rejecting this response because: I tried to reset the password from the link that was sent to me, and my items were not restored, I am still waiting to have access to my items so that I can start my refund, so again this situation has not been resolved. The email address should be ************************
'

Sincerely,

*********************************
Business Response
Date: 10/23/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I appreciate your patience regarding this issue, Upon checking with our concern team.

We have double checked account and can confirm there are no suppressed orders on this account still post-restoration. There is one cancelled order on the account, Order ID ******************* which was cancelled when the account was initially secured.

If you still like this item to be delivered, you need to place a new order.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon Prime member for 8+ years. I also have a Amazon Prime credit card. Last Thursday, Sept 29th, I received a text that my Amazon account was closed. I tried to log into my account with no avail. I called and spoke to 6 different representatives over the course of 4 days and no one could tell me why my account was closed. It was "not my department" or "proprietary" and there was no one they could transfer me to who could explain. They said someone would be in touch by email and the only contact I received was that the account was closed, The last representative I spoke to told me my account had been voided, meaning my Amazon prime credit card points, gift card balances, outstanding return orders, receipts for items purchased were all erased. the balance in my account is my money and I demand my account be reinstated and my balance returned. I have been a loyal Amazon customer for a long time and do not appreciate their absolute disregard for their customers, closing accounts with no warning or explanation.
Business Response
Date: 10/19/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/13/2022 confirming account reinstatement.
Sincerely,
Amazon.com

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