Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,627 total complaints in the last 3 years.
22,048 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 1, 2022, my son purchased items from Amazon using 2 Amazon gift cards, On September 2, 2022, my son learned that Amazon dissolved his original account, because they told him that his account was fraudulent because he used their Amazon gift cards, which did not make sense to us. We called numerous customer service reps who all refused to restore his account or assist us. There is a message on Amazon which states that my son did not make any purchases in September, however, once we search and find the item, it shows the purchase date, but no way for him to send the item back for a refund. It is like Amazon erased all his payment information, so that he is unable to manage his account. Because Amazon dissolved my son's account, he is unable to return items that need to be returned back to Amazon. It has been over a month, and still Amazon has not restored his account, and he is stuck with items that he cannot return. It is Amazon's policy that customers are able to return items within the 30 days. In addition, Amazon stole money from my son, by charging a credit card on his account, after he had received all his items. This was over $300 worth of charges, that affected his bank account negatively. Again, we have sent emails to the **** and other bodies of Amazon and no one has returned our emails or calls. We need a resolution to this problem.
Business Response
Date: 10/08/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account review access.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/09/2022

Complaint: 18175066

I am rejecting this response because:

The email has been provided numerous times, the one associated with the account is ************************. There is proof that he ordered items, before Amazon dissolved the account without his knowledge. Once again, there needs to be a way for my son to return some of the items that he purchased that were shipped broken along with clothes that were the wrong size. We also want his original account to be available so that he can see where his money went, there were charges on his credit card after he had received all his purchases, which indicates fraud on Amazon's side, we need that investigated as well.
Thank you

Sincerely,

*********************************
Business Response
Date: 10/13/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused due to the account and order related issue.

Upon investigation, The account is now restored with all the account information, so you can able to seek a refund now if needed. The confirmation email was sent to your registered email address.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Complaint: 18175066

I am rejecting this response because: I tried to reset the password from the link that was sent to me, and my items were not restored, I am still waiting to have access to my items so that I can start my refund, so again this situation has not been resolved. The email address should be ************************
'

Sincerely,

*********************************
Business Response
Date: 10/23/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I appreciate your patience regarding this issue, Upon checking with our concern team.

We have double checked account and can confirm there are no suppressed orders on this account still post-restoration. There is one cancelled order on the account, Order ID ******************* which was cancelled when the account was initially secured.

If you still like this item to be delivered, you need to place a new order.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon Prime member for 8+ years. I also have a Amazon Prime credit card. Last Thursday, Sept 29th, I received a text that my Amazon account was closed. I tried to log into my account with no avail. I called and spoke to 6 different representatives over the course of 4 days and no one could tell me why my account was closed. It was "not my department" or "proprietary" and there was no one they could transfer me to who could explain. They said someone would be in touch by email and the only contact I received was that the account was closed, The last representative I spoke to told me my account had been voided, meaning my Amazon prime credit card points, gift card balances, outstanding return orders, receipts for items purchased were all erased. the balance in my account is my money and I demand my account be reinstated and my balance returned. I have been a loyal Amazon customer for a long time and do not appreciate their absolute disregard for their customers, closing accounts with no warning or explanation.
Business Response
Date: 10/19/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/13/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer with ******************** since ****. All was well until February 2nd, 2022 when I attempted to leave a review for a product purchased on Amazon and a page opened up saying there was unusual activity on my account and my ability to write reviews and participate in the community had been revoked, as well as hundreds of reviews I'd written over the years had been permanently deleted. (I will attach the message that still shows up in my account if I attempt to leave a review).I have sent at least 9 emails to the email address provided requesting an explanation for this decision. I have received ZERO response. When shopping on Amazon, I depend on customer reviews when deciding whether to purchase a product as there are many unique products as well as many similar products from different sellers with different prices. Being able to read about the quality/functionality/value of a product before I buy it is invaluable. Over the years I have tried to be helpful to fellow Amazon shoppers by also leaving honest reviews which I hope have been helpful to customers when deciding whether to purchase an item. I have read through the community guidelines MULTIPLE times and cannot find any guideline that I violated. Amazon has not provided me with an explanation, let alone responded to my many inquiries. There has been NO attempt to resolve the issue or provide me with any sort of explanation which is all I am asking for.
Business Response
Date: 11/02/2022
Hello,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Amazon Review Moderation team
Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been waiting for a refund for this item for a long time. "******** Lead Sled Solo Adjustable Recoil Reducing Rifle Shooting Rest for Rifle Sight In, Shooting Stability." I paid $75.99 plus ******** tax. Amazon received this item back at their facility more than 3 weeks (via ***** but I still haven't been refunded.
Business Response
Date: 10/09/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 10/09/2022

Complaint: 18174796

Order # ***-0760344-1***861. This was a combined order. I need a refund for the "******** Lead Sled Solo Adjustable Recoil Reducing Rifle Shooting Rest for Rifle Sight In, Shooting Stability" $75.99 plus tax.

Business Response
Date: 10/14/2022
Hello,

We're writing to let you know we processed your refund of $81.50 for your Order 113-0760344-1113861.

This refund is for the following item(s):

Item: ******** Lead Sled Solo Adjustable Recoil Reducing Rifle Shooting Rest for Outdoor Range - ****** , 26" x 18"
Quantity: 1
ASIN: B00359P0YY
Reason for refund: Account adjustment

Here's the breakdown of your refund for this item:

Item Refund: $75.99
Item Tax Refund: $5.51

We'll apply your refund to the following payment method(s):

Debit Card [expiring on 3/2026]: $81.50

We've processed a refund for the above order in the amount of $81.50. The refund should appear on your account in 2-3 days if issued to a credit card.
Refunds issued to a bank account typically take **** days to reflect on the account balance.

Customer Answer
Date: 10/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trying to return item that was not authorized by me. Amazon return or customer service is not allowing access for that return. A movie that was purchased by an unauthorized purchase
Business Response
Date: 10/09/2022
Hello Von,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order has already been refunded.

Refund Date: Wednesday, October 5, 2022
Refund: $19.99

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with amazon for some healthcare products and when they arrived I read the ingredients and saw that two items had ingredients in them that I have life threatening allergies too. I chatted with Amazon to ask for a return and a refund told them the issues, let them know that the products were not operned and they replied theyll get back to me in 24 hours. They did get back to me and d Nord my request for a return and refund several times. When I purchased the items the ingredients were not listed in the ad. The policy was not listed in the ad. I stated this to them in my emails and they refused to allow me the return and the refund.
Business Response
Date: 10/19/2022
Hello,

I am Nishith from Amazon.com.

I've checked the information with our internal team on this issue.

We have sent e-mails on Thursday, September 29, 2022 at 11:26 PM (PDT) and Friday, September 30, 2022 at 7:36 AM (PDT) as per the email due to healthy and safety the items can't be returned.

We would highly recommend you to contact the manufacturer for any assistance with replacement, or refund information. You can find the manufacturer's contact information here:

https://www.amazon.com/dp/B002LZYPS0

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

******* Gajjala
Customer Answer
Date: 10/19/2022

Complaint: 18174614

I am rejecting this response because: I purchased the items from you! On your ad and website you did not state that the items were non refundable. Issue me a refund or this will go further then the BBB.

Sincerely,

***************************
Initial Complaint
Date:10/05/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an ait tank over a week ago & once i found out the delivery date I then set up an appt with my Machanic to INSTALL and actavate the tank THURSDAY cause I was PROMISED delivery by WEDNESDAY...Im TRACKING package and it gets WithIn ONE HOUR from my HOMEand I get a NOTICE It WONT be delivered for another 48hours????? the package set at LAST desitinarion which is Only ONE hour from My HOME for over 7 HOURS and Then I get notified it will be TWO DAYS LATE??? Yet AMAZON REFUSES to Tell me WHY i STOPPED One Hour from My Home/ sat in SAME SPOT for 7 Hours and then get NOTIFIED it will be TWO days LATE and its Still just ONE HOUR from My House??? AMAZON is NOT as RELIABLE as they Use To Be ANYMORE!!!! AMAZON should give me an HONEST Answer Of What TRULLY Happened to my PACKAGE just ONE Hour from My HOME and WHY Im DELAYED another TWO DAYS and rthey should COMPENSATE Me for MISSING My Machanics appt cause I DIDNT receive the PART!!!!!!!!
Business Response
Date: 10/11/2022
Hello,

I am Nishith from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order #***-3065777-7950641. I've checked the information and see that order is marked as delivered on October 6, 2022.

I've checked our records and see that, due to a delay on our end, the delivery is delayed. I'm very sorry about all of this. I hope you'll consider this an isolated incident and give us another chance in the future.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 10/11/2022

Complaint: 18174381

I am rejecting this response because:it was NOT an Isolated accident because my NEXT Package delivered Bt AMAZON and the same EXACT TOWN was Also DELAYED a Second day!!!! Again this Town is Only ONE Hour AWAY from my House but TWO DIFFERENT Packages BOTH Got DELAYED In same EXACT TOWN One hour from my Home>> Amazon Needs to STOP Lying to cover Up thier BLIND Mistakes!!!

Sincerely,

**********************************
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an *** ryzen 7 cpu, a nzxt z53 water cooler, and 2 noctua fans from amazon this week. I received the fans no problem, then I checked amazon for my cpu delivery date and it says that the cpu is 20$ less then what I paid for it a few days ago. I call amazon and ask for price match, the rep says **** and puts a message on my account to refund 20$ when I receive the **** Later in the day, I get home and my Z53 water cooler was delivered and I check it out and you can see that the item was not brand new, some bags were opened and there was no thermal paste on the pump head (brand new ones come with the thermal paste pre-installed) . I go on amazon and try to make a return for it and it offers me a replacement where I can return my item before November 4th but they ship a new one right away so I take this option. I get home now and it says my amazon account has been closed because another one of my amazon accounts have been closed ? I only have one other amazon account I used during university and that one is still opened. So I am now freaking out because Im not sure whats going on. Ive never had an amazon account closed. Could someone else have had an account closed in my apartment building and they just grouped us all together ? The *** I bought hasnt been delivered yet and Im not sure if Im going to receive it or will I receive a refund ? I am now stuck with a broken Z53 with no thermal paste. Amazon has completely abandoned me for what sounds like a false accusation? Ive never had any problems with amazon and they randomly do this to me? Very bizarre.
Business Response
Date: 10/09/2022
Hello,

I am Nishith from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order # ***-8378812-7145817. I can see that your account has your account has been reinstated temporarily.

You can follow the steps and check the options available :

Your Account > More Order Actions > Return or replace items

http://www.amazon.ca/returns

Visit the Return Items you Ordered help page to walk through the Online Returns Center returns process:

https://www.amazon.ca/gp/help/customer/display.html/?nodeId=*********

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 10/11/2022

Complaint: 18174241

I am rejecting this response because: I want my account back opened forever not temporary

Sincerely,

***********************
Business Response
Date: 10/20/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 20 October, 2022.

Sincerely,

Rupsa
Amazon.ca
Initial Complaint
Date:10/05/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They had a bed frame and comforter set in a bag out for delivery today and they said it was delivered and it was nowhere to be seen on my property or in the park. **************** told me they cant do anything and I asked for it to be cancelled and my money back. One rep disconnected the chat while i was still typing and and closed it and another told me they cant help me. all i wanted were the items which i needed and now I have a mattress I cant sleep on because i have no frame and no covers for it. I want my items or I want the orders cancelled and this made right and my money back,
Business Response
Date: 11/03/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

This order was delivered on Tuesday, October 4, 2022 per *** Tracking: 1Z9X263Y0317640043. I see that you've contacted **************** via Chat on October 5, 2022 at 11:35 EST, confirming you've received the bed with a missing a part.

Our customer Service offered to provide a return pick-up via *** due to we are unable to sent out replacement parts of an item. You've requested an Amazon employee to come to your home and repackage the item. **************** explained they are unable send out in this case.

You may want to visit the online returns center to request for a return label to return the item. If you have any issues, please let us know so that we can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, my problem is with Amazon gift card redeem code. My friend purchased $100.00 Gift Card for my son's graduation. When my son went to use the card there was no redeem code on the back. I contacted my friend, she still had the receipt. The card was purchased from ******'s grocery store in ******* ***** on 06/16/22. I contact ******'s and they said it had already been sent to Amazon and supplied me with a contact number for Amazon. After going back and forth several times with ********************************** ******'s customer service stay on the line with me to explain to Amazon customer service that they had already sent the card info to them . I was then giving [email protected] email address to address the issue. The 1st email I sent on 08/29/22 I ask what did I need to do. The 2nd email 09/01/22 I sent all requested information, a picture of the card and the receipt. I received a reply that they had found the card information on 09/02/22 and put it on a hold so there would be no misuse of the card. I just needed to send them an Amazon account to attach the balance to. At that time I sent a email requesting the $100 balance go on my husbands account. Next email requested that I send the request from the email address attached to the Amazon Account. I sent an Email from my husbands email. No reply. I sent another request from my email address ****************** which is attached to my Amazon account. They keep sending me the same reply that it need to come from the Amazon account email. I called to Verify & the email address ****************** is correct. It's been well over a month now. I feel as if they are giving me the run around. Please see attachment of email history. Please help resolve.Thank you, ********************************************
Business Response
Date: 10/27/2022
Hello,

I am ******* from Amazon.com.

I've checked with our internal team on this issue. We have added a $100 gift card to the account requested.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Customer Answer
Date: 10/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would also like to thank BBB for your assistance with this matter.

Sincerely,

********************************************

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