Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,649 total complaints in the last 3 years.
22,061 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Amazon Prime Loyal Customer/Member for more than a decade. On Wed. Sept. 28th, I ordered an Apple iPhone 12, 64GB, Black - Fully Unlocked (Renewed) from Amazon Marketplace. The phone was a birthday gift for my niece, her birthday was Sat. Oct. 1st. It was supposed to be delivered on Fri. Sept. 30th. I decided to work from home on that Friday, so I can be home to sign for the delivery when it comes. On Friday morning I checked to see the delivery status, to find out that the Phone was marked delivered a day prior, on Thu. Sept. 29th, without requiring a signature. I was very surprised that an iPhone with such a high value can be just delivered without requiring someone to sign to receive it. I called Amazon **************** number. They said it was a third party seller, they will send an email to let the seller know and to expect and email within 24 to 48 hours. I did receive and email from the seller (see uploaded Docs), asking me to "please check with neighbors or within the areas of delivery. If you still didnt see it please call amazon to get a refund." I called back Amazon on Sat. Sept. 1st after receiving the response from the seller, they as me to give them 24 to 48 hours, yet no resolution. I called back again on Mon. Oct. 3rd, they as me to give them 24 to 48 hours, yet no resolution. I called back Wed. Oct. 5th, they said they are opening an Amazon A-to-z Guarantee claim on my behalf to get a refund. Today, I woke up to find a message that said that the claim has been denied. And that I am not getting refunded for and item that I have not received. I'd appreciate your help on this matter.
Business Response
Date: 11/01/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-0565333-6143437. Unfortunately we are unable to offer a refund claim on your order. Please refer to the email sent by our Account Specialist on Wednesday, October 5, 2022 at 8:24 PM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 11/02/2022

Complaint: 18175666

I am rejecting this response because: It does not resolve my problem satisfactory.

Sincerely,

**********************
Initial Complaint
Date:10/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an **** Laptop and Logitech keyboard and mouse combo from Amazon on 9/25/22. The laptop was purchased using an Amazon monthly payment plan. The order numbers are ORDER # ***-4657392-2912220 and ORDER # ***-0252558-6702626. Tracking number is ********************** via ***** I paid $17.27 for the Logitech combo and I paid an initial $106.17 down payment out of $701.99 for the **** Laptop. This order was supposed to arrive by 9/28/22 under Amazon's prime item delivery service. However, my order has been over a week late with no clear indication of when I will receive my order. When I contacted Amazon support, I was told many conflicting things by different associates on when I would be receiving my order, none of which were true. Eventually, I was able to speak to a supervisor named ******************* who explained to me that my order was having an issue at the fulfillment center/warehouse and that he would contact them and have them prioritize my order to be shipped within 24 hours on 10/4/22. I waited for *************************************************************** I contacted support again and spoke to another member of leadership named ******* who told me similarly that my order was stuck in fulfillment and that he had no ETA on when I would receive my order. He also offered me $50 of Amazon credit as compensation to which I haven't received. He also gave me the reference number to Amazon's fulfillment team which is D58950422. I am unable to simply cancel and reorder my items because the **** Laptop in particular that I purchased was ordered with a payment plan that is no longer available so I need this current order to arrive. I find this whole situation to be ridiculous and would like for Amazon to deliver my order as soon as possible and provide me a delivery date immediately. I would also like a significant amount of compensation, either my order to be free, heavily discounted or several hundred dollars' worth of Amazon credits to my account.
Business Response
Date: 10/11/2022
Hello Dev,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the orders.

I've checked and see that your replacement orders have been delivered on October 8, 2022 and October 10, 2022. If you have not received your order, please let us know and we will be happy to help you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com.
Initial Complaint
Date:10/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon says my order my be lost.
Business Response
Date: 10/09/2022
Hello,

I am ******* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order #***-6100904-5593841. I've checked the order details and I can see that order is lost in transit, hence we have issued a refund for the order.

A refund was issued to your original payment method on October 7, 2022 for $32.39. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-6100904-5593841

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*****************************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Morning,So on Monday August 30, I received an email from [email protected] that said " Hello,We have closed this account. Our records show that your account is directly linked to an account we have closed for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.We have canceled and refunded any open orders you had on this account.Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the Your Orders menu on Amazon.com.If you would like to appeal this decision, please reply to this email to reach an account specialist. Our customer service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.Account Specialist Amazon.com"I was confused and at first thought it was a scam, but my amazon account was actually closed. Now based on this email, I did some research and assumed that maybe I purchased something from a closed seller, or maybe they think I have had another account that got closed.I have never had another amazon account, as my account had been around 5 years old, 3 of which I was a prime member. So I emailed back an appeal, asking for proof, they denied showing proof of misuse. I created a new account ********************** to place the orders of which had been gone since around the time they canceled my account in August. They closed it again this morning, AGAIN with no real explanation as to why. Please let me know of any details, because I am now considering that there has been a mix up of information. I am trying hard to be cordial, but they just charged my bank for $500+ and immediately closed my amazon account after.
Business Response
Date: 11/01/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 01 November, 2022.

Sincerely,

Rupsa
Amazon.com
Initial Complaint
Date:10/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day!I am *******************************, owner of AVAN Home Market LLC. I am writing to seek assistance for the reinstatement of my Amazon account, which was suspended for violating the Section 3 of the Amazon Business Solutions Agreement.On January 7, 2022, we received the notification informing us about the violation of Section 3 of the Amazon Business Solutions Agreement, and we were requested to verify our seller identity through virtual verification which we did on January 17, 2022. We are in high hopes that the verification went well but apparently, that was the time that our account got deactivated due to the documents provided not matching the information we have on our seller account. We believe that the reason why the verification was denied is because the documents we have provided were invalid. The billing address that we have on the account does not match on the billing address registered on my Amazon Seller Account. Also, on the Articles of Organization my name, *******************************, does not reflect as the business owner. However, we have already updated the information to make sure that it matches on the information we have in our seller account. We have provided Amazon the new LLC documents showing my name, ******************************* as the business owner and also provided Amazon a new bank statement that has the corresponding billing address. We have provided all the documents to Amazon to show that we have updated all the information. Amidst all the documents and all the Plan of Action provided, our account is still deactivated and every time we contact Amazon helpline, they cannot provide us specific reason why our account cannot be activated. Respectfully,Name of Owner: ******************************* Seller Account Name: AVAN Home LLC Registered Seller Account Email: ************************ Phone Number: ************
Business Response
Date: 10/11/2022
The seller has failed IPI and has been notified about it. The account does not fit a reinstatement. No action pending here.
Initial Complaint
Date:10/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to complaint about the u professionalism from Amazon logistic shipping drivers. This the 3rd time they drop off my packages at the wrong address without verifying the correct address or the individual. I was supposed to receive my package today with 8 items, the order number *****************. They left them at the wrong address and send me an email saying they delivered my package. I called Amazon customer service several times to resolve this situation and asked to speak to the supervisor and they hanged up on me three times and refuse to escalate my call request to speak to a supervisor! I have been robbed three times because of their unprofessionalism. Personally, I am going through enough stress in critical condition suffering harassment and it's my money and I am on disability. The last person I spoke to said they would replace my items and received them by this Friday. I am tired of this scenario and negligence from them. They have the worst customer service and I have been a loyal customer ever since 2013. This is uncalled for, and they should hire and train people who can do this job better! I don't want this to happened again!
Business Response
Date: 10/19/2022
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your orders have been replaced by our customer service department. The replacements were also delivered successfully.

I would like to know if the issue is resolved. Else, please let us know so that we can help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/06/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After reviewing products I have purchased from Amazon for years, I suddenly received a message from them stating that my account had been banned from reviewing products due to "suspicious reviewing activity." When I wrote the email address given to inquire about why Amazon did this, I was given a generic "we are sorry but tough luck" email. I had been trying to get an answer since before summer 2022 with no response. They have also been sending me emails to review items, which is quite insulting considering they banned my account from doing so.
Business Response
Date: 10/18/2022
Hello *******,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.
If you need assistance regarding your product reviews please contact us to the following email alias: [email protected].

Amazon Review Moderation team

Customer Answer
Date: 10/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My Amazon account now has product review privileges reinstated.

Sincerely,

***************************
Initial Complaint
Date:10/06/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon continually delivers half of my packages to some unknown address. I lost that Im a business and still get pictures of some house. This has cost me money on several occasions. I have spoken to customer service and they do refund me however that doesnt pay for the service I lose each time. I am a business and when they decide every 3rd or 4th delivery they cant find me I have to refund my customer. I dont understand how an address you can ****** and see a picture of the building and signage on the gate is so hard to find.
Business Response
Date: 10/18/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused due delivery issues for Order ID: *******************, Tracking: TBA733077870000.

Our team investigated all the recent deliveries and made necessary changes.

However, I request you to add delivery instructions to your account so that the carrier will follow and deliver the packages at safe location.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com

Customer Answer
Date: 10/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sent me email claiming that my account was tied with another account that was closed by them before, and so they removed my access to the account. I submitted my official Credit/Debit Card billing statement to them and they rejected it even though I was providing all the correct information they were asking for. I'm filing this complaint because I want access to my account again because I've done absolutely nothing wrong. This email I'm contacting from is the email associated with the amazon account in question.I've attached my billing statement if that helps.
Business Response
Date: 10/19/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 10/19/2022.
Sincerely,
***
Amazon.com
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased (ORDER # ***-3244567-6693015) a TECSPACE 110V 2 tank 30L Commercial Slushy Machine for $1,157.61, on May 2. It was not working correctly. On May 31 i received the free return label (as stated on the return label) from them. I took this large item to *** and they told me it was a fake label and i would have to pay hundreds of dollars to ship it back. WHen i sent this to the TECSPACE and Amazon, TECSPACE said they did not send the return label email, Amazon did. I called Amazon on 6/7/22 and spoke with ******* at Amazon who said Amazon would come pick it up and return it. Nothing happened. On 6/16/22 I spoke with ***** and she said yes they would return and refund it and i would get an A to Z email claim from Amazon. I received one on 6/16 saying they would not return and i could reapply if i felt it was in error. On 6/21/22 I called Amazon again and spoke with **** and explained what happened, she said it would be returned and i would be refunded. Nothing happened. On 7/13/22 i spoke in a chat with ******* at Amazon who said it would be returned and i would be refunded. nothing happened. I then started to tweet to Amazon about this. I was in communication with them around 8/5 and a **** tweeted that they would call me. no one called. we tweeted back and forth a couple of weeks later and again they said they would call me to discuss this. well they did not call but sent me an email saying we aren't taking it back. The item was not working for us. i applied for a refund i can show you on amazon where the seller and Amazon approved the return. But i still have this broken machine and have not been reimbursed. I am also sending where ******** said that the fake return label came from amazon.
Business Response
Date: 10/11/2022
Hello,

We have reviewed the claim raised on order 113-3244567-6693015 and have proceeded with refund. Buyer has been notified about the same.

Thanking you,

Customer Answer
Date: 10/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of a total refund is satisfactory to me. What would they like me to do with the product?

Sincerely,

*************************

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