Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,657 total complaints in the last 3 years.
22,070 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a laptop on Amazon on 8/26/2022. The pkg was suppose to be delivered by Amazon shipping services and was suppose to require a signature. I did not receive the pkg. For three weeks now I have been going back and forth with Amazon chat that they will have someone get back to me within two hours, then it was within a few business days on the next contact. I finally called and spoke to someone and asked where this was delivered to and they DO NOT KNOW. No signature for the pkg and normally Amazon delivery they take pictures of where they left the pkg and there is no picture. The person I spoke to could not provide the information as where the pkg was left and wants me to file a police report for a stole pkg. I have NO proof the pkg is stolen and argued this with him. He told me he would send an email with what I would need from the police ***** Instead I have an email stating that the pkg track is to old and there is no tracking and there is nothing they can do. This was purchased Aug 26 2022 and today is Oct 6 which make this 40 days since it was suppose to be delivered. Furthermore is was suppose to be delivered by Amazon own trucking company so they have the information. They just do not know where this pkg was left and want me to take the blame for their fault. The total I have the receipt and email for this as well.
Business Response
Date: 11/02/2022
Hello,

We have fully investigated this matter, including with the delivery carrier who delivered the package. Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular, we have considered information from our records, as follows which indicate the item as delivered:

- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.

Accordingly, based on our investigations, we wont be able to provide a replacement or refund for this order at this time. If you think that someone has intercepted your item without your permission, this is a crime, and we recommend that you to contact your local authorities if necessary in order to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the *** to the online police report or the following information:

- ********** report number regarding this incident
- The name of the related station
- Crime Reference Number/*** of report/Reference number provided

Please contact us back when the police report is complete. We are unable to accept police reports that are in pending or any other incomplete status.

Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding.
*****
Customer Answer
Date: 11/02/2022

Complaint: 18177888

I am rejecting this response because: I have called the company on numerous occasions and asked them to provide tracking and who the pkg was given to. I have not been able to get that information. Second the pkg was shipped to be delivered by Amazon Prime truck and required a signature for the pkg due to the price of the contents. They can not provide a signature or who the pkg was given to. So since Amazon can not provide that information they want to me file a police report and say the pkg was stolen. How do I file a police report that it was stolen when Amazon can not prove delivery or who the pkg was handed to. Second Amazon delivery takes pictures when they leave a pkg and they do not have a picture to prove this was delivered. They simply can't provide the information and not wan me to say the pkg was stolen.

Sincerely,

*****************************
Business Response
Date: 11/17/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.Here's the tracking information of your order as requested. Amazon logistics :TBA029713222104.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 11/18/2022
So I have a trackjg umber which DOES NOT SHOW TRACK OR WHERE DELIVERED TO. This is an Amazon delivery truck tracking. In theory Amazon delivery people take a picture when delivering a pkg which Amazon HAS NOT provided. Proof of who was given the pkg is on the burden of the seller and Amazon has yet to provide that. Second the pkg when ordered due to price was suppose to come with a signature so who signed for it. Amazon has yet to prove delivery which their own delivery service takes pictures of each pkg they deliver so let Amazon show the picture of the pkg that was suppose to be delivered to me. Their trucker which is their employee did not do their job and that is Amazon's problem not mine. I have cameras on my property and have shown l little items with a few dollar value Amazon drivers take pictures but this one they can't provide that or the signature that was required. Out of courtesy Amazon should replace this order and re ship me another pkg.

Complaint: 18177888

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
111-7064075-4605849 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/21/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 2022-10-21.

Sincerely,
********
Amazon.com
Customer Answer
Date: 10/27/2022

Complaint: 18177970

I am rejecting this response because: a

Sincerely,

******************************* *******************************
Business Response
Date: 11/01/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

********
Amazon.com
===========
Business Response
Date: 11/12/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 11/1/2022.
Sincerely,
***
Amazon.com
Customer Answer
Date: 11/12/2022

Complaint: 18177970

I am rejecting this response because:no

Sincerely,

******************************* *******************************
Customer Answer
Date: 11/16/2022
111-7064075-4605849
Business Response
Date: 11/18/2022
Hello ******************************* *******************************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared over the hold on your account and have reviewed the past appeals in detail. The information shared was correct, we will not be able to reinstate the account or release the hold on the balance. Any refunds due n account of items not being able to be picked up or returned to us would be processed automatically on receipt, you can check your original payment method for the refunds.

As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. You will not be able to place orders on our site. As our investigations are proprietary, we will not be able to share our findings or methods.

This is because you have not met the terms of our Conditions of Use agreement. Learn more about the Conditions of Use by following this link: https://www.amazon.com/gp/help/customer/display.html?nodeId=*********.

I share a link to the terms and conditions on the help pages for reference.
https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=GNG9PXYZUMQT72QK&qid=1668777412887&sr=1-1

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!they reject my documents for absolutely no reason. Every time I learn new information, they deceive me.Amazon deactivated my account twice. The first reason is unsupported sales volumes. My account was suspended the second time due to inauthentic complaints when I appealed this issue. The Support team tells me different reasons for the appeal rejection each time. One time they say to appeal to one reason, another time - to the second one. I did not sell inauthentic items, but I made a refund for customers who decided to return the goods. I used *********** to deliver the orders on time. I did not find reliable suppliers who officially cooperate with the brands and resell their items. So I bought original goods for selling directly from the brand to be confident of authenticity, so I have only receipts from the brands store. I kindly ask you to reinstate my seller account.Respectfully,*******************
Business Response
Date: 10/11/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Customer Answer
Date: 10/18/2022

Complaint: 18177904

I am rejecting this response because: I received a notification from Amazon Support that they are able to reinstate my account but need additional information. Therefore, I attached the following documents:

-- Plan of Action, which includes detailed information regarding my suspensions (Root Causes, Corrective and Preventive Measures);
-- Proofs of Delivery that confirm the delivery of my goods to customers;
-- Receipts from the official store Rolex that located in *****, ******;
-- Screenshots from the official website of delivery service *** confirm my shipments to customers.

I want to remind Amazon Support that my account was first deactivated for unsupported sales volumes. Later I received an additional notification about account deactivation for inauthentic items.

I request Amazon Support to review my Plan of Action, Proofs of Delivery, and screenshots from the official website of *** to understand that my account was deactivated in error. All my sales are supported by Proofs of Delivery from the *** tracking service. It means that all my sales were NOT bogus and delivered to customers.

Also, I attached receipts from the official Rolex store to prove the authenticity of my goods. Receipts contain all the necessary contact information of the seller (Rolex store). Amazon Support may request additional information from the seller listed on the receipts to verify the authenticity of my goods.

Thus, I provided evidence that my sales are supported and legitimate by Proofs of Delivery, and are authentic, as they were purchased directly from the Rights Owner, which is confirmed by receipts. I sincerely request you carefully review all the additional information in the Plan of Action that I attached to my complaint to ensure that my account was deactivated in error.

Sincerely,

*******************
Business Response
Date: 10/26/2022
Hello,

We have decided to uphold the initial decision on the account and an email was sent to them informing them of this decision on 26th October 2022.

Sincerely
Amazon.com Seller Performance
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account was deactivated in error on Amazon. My account was deactivated due to related to ********* seller account. The real owner of ********* account is ********* (contact person - ********************* ***). He was my business partner from October, 2021 to April, 2022. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with ********* account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you can see from the attached documents, I created partnership with ********* (contact person - ********************* Hau) on October 27, 2021 (see Partnership Agreement). On April 6, 2022 I notified ********* (contact person - ********************* ***) about termination of our partnership (see Termination Letter). According to Partnership Agreement, I was obliged to notify ********* (contact person - ********************* Hau) in advance 3 days before the partnership termination. On April 9, 2022 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my business, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Therefore, I request Amazon Support to reinstate my account. Thank you in advance!
Business Response
Date: 10/11/2022
Greetings from Executive Selling Partner Relations,

If the Seller is appealing an action taken on the account, please submit the appeal by clicking the Reactivate your account button in Account Health (https://sellercentral.amazon.com/performance/dashboard). If the Seller wants to submit additional information, click the View appeal button and submit additional information as requested.

If the Seller is appealing an action taken on the listings for an intellectual property complaint or Amazon Listing Policy violation:

1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (https://sellercentral.amazon.com/performance/dashboard).
2. Locate the deactivation record for the product listings the Seller wants to appeal.
3. Click the Appeal button next to the record to submit the appeal to reactivate the listings.

If the Seller wants to submit additional information:

1. Click the View appeal button next to the deactivation record.
2. Click the Submit additional information button to submit the information necessary to reactivate the listings.

If the Seller's Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if the Seller believe s there has been an error, please submit an explanation to [email protected] . The explanation should include the following information:

-- Evidence or examples that demonstrate the refunds the Seller have issued were requested by customers.
-- Evidence that the Seller have sufficient funds in the account to cover the cost of refunds that they have issued.

Please find general guidance for creating a plan of action at https://sellercentral.amazon.com/gp/help/G201623610 and please read our Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/200386250).
Customer Answer
Date: 10/11/2022

Complaint: 18177405

I am rejecting this response because: On October 11, 2022, I received a response from Amazon through the internal system. Amazon Support is able to reinstate my account, but they required additional information in order to reinstate my seller account. Therefore, I would like to provide the following additional information and documents to clarify my problem.

Additional documents:

-- **************************************** Dissolution Agreement - additional evidence;
-- Protocol of Partnership Dissolution Meeting;
-- Termination Letter.

Please, note! All the documents contain the necessary signatures and seals of both parties. All the documents also contain the signature and seal of the notary public of the **************.

I would like to remind Amazon Support that my account was deactivated in error due to related to ********* account. The real owner of ********* account is ********* (contact person - ********************* ***). He was my business partner. I have always been the owner of only one account. I have found that ********* has intention to violate Amazon Policies. Because of this, I terminated our partnership in advance so as not to be implicated in violating Amazon Policies.

I stopped my partnership with the owner of ********* account a long time ago. I would like to describe the chronology from the beginning of the partnership with the owner of ********* account to the final termination:

-- On October 27, 2021, I and ********* (contact person - ********************* Hau) created a partnership (please, see Partnership Agreement).
-- On April 6, 2022, I notified ********* (contact person - ********************* ***) about termination of our partnership (see Termination Letter). According to the Section 11 of Partnership Agreement, I was obliged to notify ********* (contact person - ********************* Hau) in advance 3 days before the partnership termination.
-- On April 9, 2022, three days later, we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting).

The reason for erroneous related between my account and ********* account was in the following:

-- The same credit card in charge method. For the transparency of work in partnership, ********* (contact person - ********************* ***) and I decided to link the same credit card to my account and to ********* account to understand who spent money clearly and on what.
-- The same address of the preparation center. I and ********* (contact person - ********************* Hau) used the same preparation center because it was profitable. We agreed with the preparation centers owner on a good discount due to the rather large volume of goods on behalf of the partnership.
-- The same email address of the bookkeeper's user permission. I added together with ********* the same email address of bookkeepers user permission. The bookkeeper handled the financial part of our partnership on my account and ********* account.

I broke all of these connections to ********* account. Amazon Support can make sure of this fact by reviewing my Plan of Action, which I submitted through the Amazon internal system.

Therefore, my seller account was deactivated in error. I request Amazon Support to review additional information and documents, and reinstate my account. Thank you in advance!

Sincerely,

*********************************
Business Response
Date: 10/15/2022
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on Oct 15, 2022.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, the date of order 07/07/22, Order Number 113-7222446-5099439. Total paid for Treadmill $584.54. Received the treadmill July 11, 2022. After receiving the treadmill, we noticed it wasn't the Brand we'd ordered. We were expecting a Caroma but received an Ancheer Treadmill. That's when we realized that wasn't what we'd ordered. We ordered a 300 lbs. capacity, **** hp and automatic incline. The one we received had a weight capacity of 220 lbs, **** hp and manual incline. I notified Amazon's **************** immediately and told them about the error. I was told to contact the Seller. Long story short, he claimed the right one was sent; if so, why did he offer initially $40 then up to $120 to compensate us and an additional warranty, if he'd sent what we ordered. So I couldn't get the issue resolved with the Seller nor throught Amazon's A to Z *************** No one wanted to pay for the return shipping fees. So I eventually filed a Dispute with my credit card company and they sided with the Seller/Amazon. I stopped the Dispute against them numerous times because the Seller kept making promises that he did not keep. Finally Amazon did provide enough credit back to my credit card account to pay for the return to the Seller, which ended up being around $378. The treadmill was delivered by *** on 09/12/22. I have been trying to get my refund from Amazon/Seller since 9/13/22. I have talked to numerous **************** Associates, their supervisors trying to get this resolved. Have filed several A to Z Appeals, with them siding with the Seller each time. The Seller asked me to remove a negative Review 09/16 and he would process a Return! I did not, so then he started claiming the treadmill was damaged and wanted me to file a claim with ***. I've asked him several times to provide proof of the damage and he wouldn't. So, I'm left having to pay for a treadmill that I don't have. I'm asking for a Refund or send the treadmill back. *** tracking # 1Z9M7P5T4200025811
Business Response
Date: 10/10/2022
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on October 10, 2022. This email confirms that the refund has been issued for USD 584.54 to the original payment method.

Sincerely,
A to Z Guarantee Team
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a rack and pinion from Amazon on August 1, 2022. with a warranty. I had the part put on my car with all the other parts I purchased from them. The mechanic called a told me that either the power steering wasnt any good or the rack and pinion was bad. I purchased a new power steering again and it still wasnt working. Then I purchased a new rack and pinion and it worked. When I tried to return it to Amazon they said it was to late, when I called the warranty (Square Trade) , they wouldnt take it because they say it was already bad call the manufacturer (Cardone). Cardone say Amazon should refund me because its still under manufacture warranty. I have been emailing and calling all three of these companies since September 25 and all Ive gotten was a run around. I paid $313 for this part that didnt work with a warranty and had to purchase a brand new one. This is not the type of business that companies should give their customers. I would like a refund for my full price, because if it was working I wouldnt have needed to return it in the first place.
Business Response
Date: 10/09/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your Amazon order #***-5418535-7049833. As per your request I've created a return for the item and you will get a full refund to your original payment method once return is complete. The return confirmation email has been sent to the email address linked with your Amazon account where this order was placed.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-9527175-5919417,SMUGDESK Outdoor Patio Furniture Set, 4 Piece Wicker Rattan Chair Garden Sofa Couch Conversation Sets for Yard, Pool or Backyard Sold by: Amazon.com Services LLC.Outdoor rattan chairs will be damaged by the sun in just one year.
Business Response
Date: 10/18/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear your SMUGDESK Outdoor Patio Furniture Set didn't work out and have reviewed the order in detail. Because more than 30 days have passed since you received this item, we can no longer accept a return or issue a replacement.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty. Most manufacturers list contact information on the product packaging. If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/20/2022

Complaint: 18177189

I am rejecting this response because:This product is sold by Amazon and has quality issues. I have tried contacting the manufacturer, but have not received a response.

Sincerely,

Xue Mu
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-6885556-9096258. On September 5th 2022, I ordered a product from Amazon for the total amount of $494.49. On September 19th I returned the product when I realized that the quality was not what I expected. On September 29th I received a partial refund for the amount of $424.49. I contacted Amazon to request to be refunded for the remaining amount. I was then told by Amazon that this was a third party purchase and they will email the seller to request explanation for the partial refund. The seller notified that he decided to deduct 15% "restocking fee". I contacted Amazon again and explained them that this is unacceptable. The return policy for the product is very clearly stated as "full refund". Amazon should stand behind its clear stated policy.
Business Response
Date: 10/09/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern with the price change on 112-6885556-9096258, sold by a third party seller "SimonDreamer", and have reviewed the order as well as the communications you had with the seller in detail. We will not be able to issue a refund from our end.

I see you had reached the seller for a partial refund on the issue as you saw a loweer price on the website. The seller had offered a partial discount in ther policies which, apparently, was not acceptable. The seller then approved a return label and had advised of their policies in this matter.

Orders sold by third party sellers are subject to their terms and conditions, and would refer you to the Seller Home page for assistance.
https://www.amazon.com/sp?seller=A2NJDIXJL0BV98&

You could, of course, contact the seller and/or file an A-to-z claim. I hope this helps.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has closed my account stating that my account was linked to a previous account and violating the terms of the contract. I haven't returned any item on the new account and don't know what previous account Amazon is referring to.
Business Response
Date: 10/20/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 06 October, 2022.

Sincerely,

******
Amazon.com
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Here we go again this is almost a monthly thing with amazon now. I returned a item I purchased because it was missing 2 items from the package it. Amazons policy states you will receive a refund within 14days of them receiving the return well its been 17 days and all customer service can say is wait another 8 days then contact us back and wait even longer which I shouldnt have to do just give me my refund proof of return and delivery is attached so no excuse from Amazon on why it is taking so long for my refund order #***-1765251-6329005 this is becoming ridiculous and makes me want to cancel my prime membership because I pay for a membership to get treated horribly because of there employees mistakes sick and tired of it
Business Response
Date: 10/11/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your order(s) #***-1765251-6329005. Upon checking I see that a refund of $25.11 has been issued to your original payment method and $7.99 was charged for return shipping fee. Return confirmation email was sent to your email address on Sunday, September 11, 2022 at 3:29 PM (PDT) and the refund amount mentioned is $25.11.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18176413

I am rejecting this response because: I was charged $**** for a return shipping fee when I shouldnt have been. They are only allowed to charge this fee if *** picks the item up and they did NOT I dropped it off at the local *** store and I do have the receipt from ***. I will file another complaint for the **** to be refunded. Amazon is a joke love stealing money but dont like refunding it

Sincerely,

*******************
Business Response
Date: 10/19/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. As I can see the return reason you've mentioned was "Inaccurate website description" with comments "Does not fit Dodge Durango". If the item was delivered in damaged condition, you could've chosen the same reason while creating the return.

Unfortunately we are unable to offer a return shipping fee refund since the item was received in damaged condition.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18176413

I am rejecting this response because: the item was returned in same condition as received yall have an excuse for everything thats the exact reason I closed my Amazon account. Want be getting any more of my buisness and I will never recommend Amazon for anything to anyone to many issues when yall ship damaged goods trying to get the items returned or replaced

Sincerely,

*******************

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