Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,443 total complaints in the last 3 years.
21,530 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is really bad with returns. I have two orders with returned items that were sent back a while ago. Amazon will pretend it takes 7 days to get a refund. Then they will change it to 14 days. And then I am told to wait 30 days. I have emailed the *** and spoken with the executive team many times. But I am tired of having to always go to extreme measures to get a refund for items in their possession for a long time. Or they will pretend they are awaiting 3-4 weeks for a prime item and under 2-day shipping to arrive at their location. These are *** return labels. I haven't known *** to take a month to deliver a package. They are scamming customers with returns. My account is under ***************************. I have spoken about my concerns recently and was ignored. Something must be done to help shoppers.
Business Response
Date: 10/10/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return refund for the item Milomdoi Designed for ******* ************* 3 5G Flexible TPU Screen Protector, [2 Pack Front and 2 Pack Inside] with 2 Pack Tempered Glass Camera Len.

I've checked and initiated a refund for the item to the gift card balance as this is the only refund option I had.

Hope this helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed numerous orders to Amazon during the month of May with instruction to leave packages on enclosed patio since I wouldn't be home. Upon my return I there was nothing on patio although it showed delivered. From what I was told the packages were left on door step which is different from notes on account. Clearly someone came and removed packages and I have been calling about issue since may ongoing and still haven't received $300 and something for products I paid for but didn't receive and Amazon still doesn't want to refund my money to me which is theft.
Business Response
Date: 10/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.co
Customer Answer
Date: 10/10/2022

Complaint: 18183970

I am rejecting this response because:
The email used for Amazon orders is ******************. I just spoke to someone last week that informed me that the company sent some email back in May or June asking for more info but I never received such email and what other information do I provide except the ordersi didn't receive and it's likely because items were left at door and not on enclosed patio as listed on notes on account. I was told I would be receiving a refund of $300 something within 2 days and I still haven't received the items or refund. It is likely because I wasn't home when items were left that someone came and took items at door step but this wouldn't have been the case if instructions were followed to leave items on enclosed patio.
Sincerely,

Lajamieka ****
Business Response
Date: 10/21/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your packages from order #***-9957811-4665028. Based on the age of the order, reliable tracking information is no longer available through the carrier. Because of this, we won't be able to provide a replacement/refund for this order at this time.

Amazon is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order 07/19. The package was to be delivered on 07/25. I was at home for delivery. Package was not deliver to my appartment. I notified Amazon on the same day. I was advised to make police report. I reported to police. I sent police report to Amazon. I eventually called back and was advised I actually did not need to make report. I was told they would do a 3 day investigation and I would be refunded once I i did not get my package. I was never notified that I had to call back. Today I had the opportunity to call an check on the progress. The first agent advised to give them a call back and when I demanded to speak to a supervisor she said it was past 60 days and there was nothing that could be done.
Business Response
Date: 10/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding your Amazon order. Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased used AirPods Pros on august 6th for ****** around the end of august they started acting weird not connecting not charging at times with work I got busy once I could I talked to Amazon customer service and they accepted the return a couple days out of return policy. *** came and picked up the AirPods. Now I am getting emailed saying I sent back a counterfeit AirPods and they threw away what I sent and they wont be issuing me a refund. Thats completely bs I didnt send back anything fake I sent back exactly what I ordered and has issues with. This is stealing my money! This is not ok. I have done business with amazon for years and I have never had this problem and I think someone in a warehouse somewhere is stealing and I am paying for it. I keep responding to the email saying this is outrages but they dont seem to care its not even showing on my account they where received. Idk whats going on but I sent back exactly what I bought and I want a refund thats a lot of money for me!!
Business Response
Date: 10/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-7444941-6485016. Upon checking, I see that a full refund of $157.96 has been issued to your original payment method on Saturday, October 8, 2022 at 2:44 PM (PDT). Refund confirmation email was sent to your email address on Saturday, October 8, 2022 at 6:14 PM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reporting a case of fraud where Amazon said to adjust the price once the delivery is made, however, post delivery i am being bounced around without solution. I made heavy purchase of $3K now i have to pay my credit card, i purchased a new Dining also in anticipation of chairs and also threw away my old dining and chairs. So all in all i am being looted by you guys due to misinterpretation of information. Just returning i not the solution as I threw away frmo old dining and chairs and spent another $2500 on new dining to go with these chairs.Attaching evidence ORDER # ***-7171918-7180246
Business Response
Date: 10/19/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry about the misunderstanding and incorrect information you received; we have reviewed the issue in detail. We will not be able to issue any refunds or credits at this time.

The previous correspondence does not correctly reflect our current procedures at this time. We don't offer price matching.

To read more about our pricing, please visit our Help pages: https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was unexpectedly closed with no reason explained. And I cant access to my Gift card balance anymore.
Business Response
Date: 11/01/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account may be using our site to engage in fraudulent activity.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10/20/2022.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Mark
Amazon.com
Customer Answer
Date: 11/01/2022

Complaint: 18182751

I am rejecting this response because:
They never mentioned what actions I did that engage in fraudulent activity specifically. I made every purchase legitimately.

Sincerely,

Shih *****************
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a set of *********** wireless earbuds from Amazon, paid over $200 but returned them because I was having connecion issues with them. When I didn't get a refund after 7 days I called them back and was assured by email that the return was coming in 3 to 5 days. Sofar it's been 17 since I sent back the earbuds and have received nothing. Today is Oct 7th and I called them again to get this resolved but just to be told by a manager that the earbuds were destroyed and I won't receive a refund. I'll I want is my money refunded. I would ask for my earbuds back but I was told they destroyed them.
Business Response
Date: 10/10/2022
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand you concern regarding the return refund for the Order ID: *******************.

I've checked and see that the refund for this order has been processed on Saturday, October 8, 2022 at 7:12 PM (PDT) to the original payment method which was used.

Hope this information helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order two items one on the October 2nd with order number 112-9629777-5291456 and another on October 5th with order number 112-2801247-5638661. Though I provided instructions for the items to be delivered to my apartment they leave the package downstairs in the lobby of the complex where I live which is the projects an unsafe area where anyone can take it and they do. They are not leaving the package in a safe area and they know it. When I reach out to customer service all they can do is refund then I get to wait for the same thing to happen again. Ive mentioned this to customer service to no avail. There should not be a 50 / 50 chance of my package being delivered especially if its based on where I live which it may be. I desire the same level of service everyone else gets and pays for regardless of the difficulties of my living situation.
Business Response
Date: 10/10/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order delivery issues.

I apologize for the inconvenience that you've experienced in this case.

I'll surely take this as a feedback from you and will forward it to the team for further review on it.

Also, we'll make sure that this is not repeated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon illegally keeping funds from ORDER # ***-8110862-0417811 $192.10
Business Response
Date: 10/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking the order #***-8110862-0417811, I see that we've authorized $192.10 on Friday, September 30, 2022 but $147.12 has been revered back to your account on Saturday, October 1, 2022 as few items were cancelled.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.co
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jun 25th, 2022, I ordered a baby monitor (Order# ***-6752266-9110609). The email I used to purchase is ********************* Then I returned it and till now I didn't get the refund back to my account. I've contacted customer service multiple times. They either told me there's a technical issues the refund stuck or they re-issue the refund for me. However none of them really work. They even sent me email to show me that they re-issue (attached) but I never get the money back. It's $185.05 and l feel like no one really look into this problem for me! Now their web shows the refund's completed and I feel like I can't get my money back! Please help! I also attached my payment activities of the *** card i used to purchase. There's no money coming back! Thank you!
Business Response
Date: 10/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking the order details, I see that the previous refund was cancelled due to an error. So I've issued a full refund of $185.08 to your original payment method. In most cases, once requested, the issuing bank posts the refund to your account within 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/17/2022
Complaint ID ********

Dear Officer,

I have not received the refund again, although they said they reissued the refund last week. This is happening again. Could u please help? Ive contacted them for follow up but no ones responding.

Thank you!

Jiahui

Business Response
Date: 01/12/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-6752266-9110609. To help you with this, we've issued a refund of $185.08 to your original payment method on Tuesday, January 10, 2023.

You can contact your benefits administrator for more information, including the current balance of your health benefits account. Their contact number and website is typically found on the back of your benefit card.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************

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