Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,703 total complaints in the last 3 years.
22,039 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since the last complaint regarding Amazon, things have not only not gotten better, but they have also gotten worse. Worse, in a way that looks maliciously deliberate by the shipping department. In the month between September 8th and October 6th, and out of the last 10 items originally ordered:4 not delivered though it says they were. 1 not delivered though, it looks like it will be on time (Not delivered by Amazon).1 Not delivered after Out for Delivery message, and had to be refunded and reordered.3 have been delivered late (After stated date of delivery).Only 1 item (possibly 1 more) was delivered on time, out of 10, and 5 of them have not been delivered at all, even though it says that they have been. In fact, Amazon is deliberately falsifying Delivered statements. For example, on October 5th, at 4pm, a message on tracking map stated I was next for delivery and showed the truck in the area. At 6pm it showed the driver had to make deliveries but showed the truck within a few blocks of my residence. At 10 (after staying up just for delivery), the truck showed it was in ********, with same message. The next day, it was changed to Delivered, even though it had not been delivered.Amazon is not only falsifying deliveries, but it is also baiting consumers by promising next day delivery for Prime, if ordered in a certain amount of time, only to not be delivered the next day. Anytime customer service is contacted, they claim they will look into it, but things stay the same. The whole reason I paid for Prime, was for issues like the ratchet cutters I needed for work. I didnt get them until a refund and a second order, making it much later than buying them somewhere else. In the latest order I ordered 3 out of the 4 items for a birthday, only for them to not only be late, but not delivered at all. Now, I have nothing for the birthday party, and have to go out and buy something else.
Business Response
Date: 10/19/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. To make up for this, I've issued a partial refund of ***** USD on your Prime Membership. We will continue working hard to ensure that you receive accurate service, and to minimize the chance of any issues like this occurring again for your future orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18179649

I am rejecting this response because: This is unacceptable. I want to know why more order was stated "out for delivery" if it wasn't. If it was, then I want to know what happened to my package and why failure to deliver occurred, when the tracking map put the driver right near my location. I want an explanation or a complete refund. What happened to my package? Was it stolen by the driver and if so, what is being done about it? I paid for a service and I can't count on that service, which means I have to pay for ************* when I depend on actual and on time delivery. I also want an explanation as to why Amazon claims a package was delivered on a day it wasn't delivered, and when they have no confirmed delivery. Also, you make promises of delivery you don't keep, which means you are baiting customers to use your service instead of another which may have be faster, or just as fast, without paying for a service.

Sincerely,

***************************
Business Response
Date: 11/07/2022
Hello Ephraim,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I know how important it is to understand what happened with your delivery specially if the scans that you see does not correspond to what actually happened. I sincerely apologize for any inconvenience that this may have caused.

I have reviewed your the order and base on the details that I can see, it was out for delivery on that day as it was assigned and picked up by one of our delivery drivers. Why it was not delivered even if it says delivered is something that we are unable to answer as we can only rely on what we can see on our end. This can also mean that delivery scans might be inaccurate.

We understand that this is not the experience that you are expecting with your deliveries. We take complaints of this nature very seriously and we have taken appropriate steps to make sure that it is addressed properly.

We are unable to share the details of the steps that we took to resolve your delivery issue but we can guarantee that every steps taken are within our policy guidelines.

Your prime membership does offer expedited shipping option however, there are a lot of things that could affect your orders from the time that it was placed until its been dispatched for delivery. For more information about Guaranteed Delivery, kindly check our Guaranteed Delivery Terms and Conditions by clicking the link below.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased five earbuds from Amazon. The last two earbuds cost $89 each. They were defective. My mom purchased the same SoundCore earbuds. They were defective. The **** earbuds are defective. I have been told by four representatives Amazon refused to accept the earbuds and to call the manufacturere. The phone number to the manufacturer is disconnected. I have asked them to call the manufacturer with me. All four representatives refused. I am a longtime customer. This frustrates me that my mom and I are sent defective products. That is unnacceptable. I want a full refund of the order.
Business Response
Date: 10/10/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding in this case.

Any item which is defective or damaged can be returned within 30 days. Post the return time, its the manufacturer who will be responsible if the item is defective. If the manufacturer doesn't respond, please reach out to any agency which helps regarding such issues.

We are unable to take any action on the order either replacement or refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has defrauded me of $845.72 by refusing return of the items associated with orders 114-0228955-8276251, 114-2523223-8827427 that were delivered damaged. Amazon's return department has attempted to send to **** which has refused the items as being too large. Amazon then sent the delivery multiple times to Pilot, whom has been unresponsive. As of the evening of October 6, 2022, Pilot, a second time has not responded to request for pickup. I have called Amazon and am now told this is due to an error on Pilot's end in not being able to read or detect tracking numbers on forms submitted. This is after I submitted a new request per Amazon's instruction which also included instruction from Amazon's own agent to lie and say the package weighed 151 lbs because Pilot won't pick anything up that weighs less than this. These issues are not my issues, and Amazon is holding $845.72 hostage as a result. I want a immediate refund and an apology. I also want every item eligible item for return to be processed for as a return via *** and a shipping label sent to me at Amazon's cost. I also want my prime membership cancelled immediately.
Business Response
Date: 10/19/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking I see that the returns were created for both orders #***-0228955-8276251, #***-2523223-8827427 and you've dropped them off at *** store. Please let us know if you still want to cancel Prime Membership.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/23/2022

Complaint: 18164319

I am rejecting this response because: Amazon has failed to provide a refund. The item tracking numbers show return and receipt by Amazon. amazon continues to show no willingness to make me whole, and locally these actions can and Ill be pursued as theft by deception.

Sincerely,

*************************
Business Response
Date: 10/30/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking I see that you've disputed charges on both the orders #***-0228955-8276251, #***-2523223-8827427. In this case, I would request you to contact your bank for further assistance.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/06/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I published a book using Amazon for the listing price of $6.99, with the writer (me) receiving 60% of the royalties. The book stayed at the listing price for nearly two years and was a best-seller and performing well. Then Amazon changed the price of my book to $10.49, while continuing to only pay me the royalties for the original list price of $6.99. So no I am not receiving 60% royalties that was originally promised, but that is not the only issue. Amazon refuses to allow me to lower the price back to $6.99, even though there are other sellers on Amazon selling my book currently for $6.29. So this leads to Amazon website which clearly states they allow "price matching". So I am being discriminated against, and it hasn't just been this issue. A few months ago, Audible, which is owned by Amazon, removed 319 sales from my sales dashboard and did not inform me, then they denied it. But I had screenshots so they paid me for the stolen sales. But there is still more, so Audible removed by title for 3 days to investigate the problem, that they referred to as "suspicious sales activity" because my book is self published and selling so well. But even after admitting no wrong doing, and paying me for the 319 sales they tried to steal, they still refused to have my sales dashboard corrected to show the lost sales that they took from me. So my main issue is I am being clearly discriminated against for being a self published author and they are trying to take complete control over MY book. Amazon won't allow for me to price match, even though the author should be able to sell his own book for as cheap, or cheaper than competitors. And they won't pay me 60% of the royalties that we agreed upon. When I call them they hang up on me and ignore my emails.
Business Response
Date: 10/11/2022
This publisher has been in contact with our customer service and KDP has always replied to his queries and will continue to provide support as we do with all our authors. This user has been advised about the current status and next steps.
Customer Answer
Date: 10/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, On August 15th, 2022, I requested that Amazon close my account with them. The email associated with my account was ************************* When I closed the account, the Amazon seller account was closed as well. The storefront name on the seller account is *******. My seller account was deactivated, and I was told to appeal the deactivation in order to be able to sell on Amazon. However, as per Amazons confirmation, the buyer and seller account associated with ************************ was closed and I have no way to appeal anymore. When I spoke to Amazons Seller Support team, they said that they could still see that the seller account was active on their side. However, every time I try to log in, I get the message, We cannot find an account with that email address as if my seller account no longer exists in *********************** system anymore. Amazon Seller Support and **************** has been unable to help me resolve this issue. Im requesting that someone at Amazon review my case as soon as possible and help me regain access to the seller account ************************ so I can appeal the deactivation and resolve the violation impacting the account and resume selling on Amazon again. Regards, *********************** ************************
Business Response
Date: 10/11/2022
Hello,
We have reviewed the sellers account and we are unable to reinstate their selling privileges.
We are unable to provide information on our investigation methods.
Regards.
Customer Answer
Date: 10/12/2022

Complaint: 18179261

I am rejecting Amazons response because it does not properly address the issue I filed a claim about. I contacted the BBB about this issue because IM NOT ABLE TO LOGIN TO MY SELLER ACCOUNT.

To clarify, THIS IS NOT AN APPEAL TO REACTIVATE THE SELLER ACCOUNT *************************

I filed a complaint with the BBB because I CANNOT LOGIN TO THIS AMAZON SELLER ACCOUNT, and Amazon has not been helpful with this. I would like to login to my seller account so I can view my seller dashboard and access the Call me now button.

Again THIS IS NOT AN APPEAL FOR THE ACCOUNTS REACTIVATION.

Every time I try to log into my seller account, I get the message, We cannot find an account with that email addressHowever, as you can see based on Amazons response to the BBB claim I filed, if my seller account was deactivated, then my email MUST exist in Amazons system.So I should be able to login, yet I cant.

The password is correct, the email is correct,and my seller account is deactivated according to Amazon, but somehow it still says that Amazon cant find an account with my email address when I try to login.

Im rejecting Amazons response on the basis that they did not address the issue thats relevant to the matter at hand.Amazons template response said that they would keep my seller account deactivated, when the claim I filed through the BBB explained that the issue is me not being able to login to the seller account in general.

Even if the account is deactivated, I SHOULD STILL BE ABLE TO LOGIN. The email should still exist in Amazons system.

I would like to again request that Amazon address my issue of not being able to LOGIN to the deactivated seller account.

Please see the attachment for more clarity as well.

Sincerely,

*************************
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got wrapped up in a scam not knowing it was a scam and when I found out it was then I told the person no I was not doing what they wanted me to do anymore then they desputed the charges for everything I used the credit card number they gave me to use and said I was helping ************* and Amazon and things were ok until I said no then all heck broke loose my Amazon account was put on hold due to it and I emailed Amazon and I called as well and told them what happened and they just kept sending me a generic email and I'd call them and they'd say we will send it to higher up people and they'd email me within ***** hours n just kept sending me same email over n over n each time I'd call to try get help I got same response as before n then last time I called the person said that they'd send to supervisor and I'd definitely get emailed back and I got nothing and so called them again got a ******** said why don't you just make a new account I said that would be wrong but I thought about for a long time n done it then they put hold on that account as well and I sent them the same thing I've been sending that explains what happened and ask for a phone call to talk about it and how to fix it but still nothing and I've admitted I done wrong I've asked them how to fix things in the emails I've sent but again nothing I'm not sure how to try to resolve the issue if I just get generic emails and such from ******** want to resolve it I told them I have proof that they gave me card **************** but no response on how to send them ECT to resolve the issue.so I'm asking you if there's a way to call them besides the regular Amazon number to talk about this issue or how to get an email that's not generic like they send to everyone.this has been going on for months now an would like to figure out how to resolve the issue but I can't because no one emails a normal email or calls to talk about it.ive got the information from the scam people from what's ***************** want fixed
Business Response
Date: 10/19/2022
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 19/10/2022.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 10/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-3595396-5410638 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/27/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/03.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-5162732-7002643 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/19/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 10/06/2022.
Sincerely,
***
Amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18178912
rejects

Sincerely,

Abagael ***************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
113-7899278-5078609 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/19/2022
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18178755

I am rejecting this response because: rejects

Sincerely,

********************* *********************
Initial Complaint
Date:10/06/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-0017080-0847448 I can not pick up my order from the locker due to my account is being locked. Amazon charged me hundred of dollars for items that I can not pick up. Regular customer service can not help me since my account is locked, I do not have the items or refund for the order below. Please help restore my account, so I can obtain the items from the locker and access digital contents that I have purchased.
Business Response
Date: 10/20/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com

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