Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,443 total complaints in the last 3 years.
21,530 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-5694071-2573825 I have returned the book, and waited for over a month. And then I called the call center twice and now after two months, I still don't have a refund. Thank you if you can look into this. I've always trusted amazon, and I hope i'm not wrong. Attached is my return proof.
Business Response
Date: 10/17/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the disappointment caused due to the delay in refund towards your Amazon Global Store order.

I've escalated this and I see that a full refund of $40.23 to the original payment method on October 10, 2022. This refund was expected to be processed to your MasterCard with in 3-5 business days from the issued date.

I hope you were able to find this refund your MasterCard statement. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a portable closet wardrobe on Amazon spent 4 hours putting it together and I got to the end to the step where you put the cloth around the shelf I found that the cloth was all ripped up. I contacted Amazon and they refused to do anything they said it's not their problem because it's a third party item. I need a new cover for my shelf and now I also want a full refund due to Amazon's lack of assistance and accountability for the products they sell.
Business Response
Date: 10/19/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. I'm sorry to hear about the problem you've had with your Order #***-6482451-8092209.

Please return the "********** Portable Closet Wardrobe, 60-Inch Non-Woven Clothes Storage Organizer Shelves with Fabric Cover, 2 Hanging Rods, 4 Side Pockets, Easy to As" you ordered for a refund within 30 days of the date you received it. You can mail your package back using the return label provided in our ********************* (http://www.amazon.com/returns).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18184597

I am rejecting this response because: I need a new cover for it. The shelf is built I'm not taking it apart. I need a new cover or you can refund me.

Sincerely,

*****************************
Initial Complaint
Date:10/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Let me begin by explaining that Amazon offers the ability for customers to include delivery instructions on orders. My delivery instructions specifically say that I need all packages to be sent **** to the post office as I use general delivery addresses. My delivery instructions further say that in the event my item is to be shipped using a carrier such as *** or ***** the package should include SmartPost or Surepost to ensure that the package is deliverable to the post office however Amazon never seems to do this even though they handle the shipping on every order even when the site says otherwise I was supposed to receive a TV on the 6th of October 2022 that I ordered on Amazon being shipped by Amazon. The listing says it is not sold or shipped by Amazon however when I try to contact the seller about not getting my item on Amazon it tells me Amazon is handling the shipping on this order. This is contradictory information.The TV was shipped via Ontrac. I reached out to the seller to see if I could change the address. On Amazon the seller told me I could not change the address so I reached out to the company itself and they explained to me that I would need to contact Amazon to change the shipping address because it's an Amazon order. On the 6th I contacted Amazon chat and ***** told me he updated the information and to not worry that I would receive my item at the updated address.Today on the 7th I looked at the tracking again and see that it says it was refused by the customer which is not true. ********************** is violating their own policies and the conduct is unacceptable as my delivery instructions are never being followed as this is not the first time I have had issues with my delivery addresses. I travel often and I need a way to receive packages and Amazon should be able to accommodate to this situation.I would also like to complain on the leadership member ***** & other agents who are providing incorrect information & are even flat out lying to customers.
Business Response
Date: 10/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order #***-7501847-8134611. Upon checking I see that the item is returning to seller as there was an issue with carrier ONTRAC. A refund will be issued to your original payment method once it reaches the seller.

As per your preference, we will definitely coach our associates who provided incorrect information. We will continue working hard to ensure that you receive accurate service, and to minimize the chance of any issues like this occurring again for your future orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022
Hi *********. I appreciate your attention to my concerns however I have another complaint to raise as I have yet again ordered another ** for $1,300 and it was being sent *** and now *** has told me they lost the package.

After speaking with customer service Representatives on ********************** chat I was initially told by representative named ******* she was going to call *** to inquire why there were no additional scans and there has been no updates on this package for 4 days. She asked for my contact number but I was disconnected.

Then I spoke to ******. Who initially told me he was going to escalate my concern and I would be contacted in 48 hours. I told him that was not okay with me because Amazon never gets back to me after I am told that because I've been told that before. He then told me he was going to personally ensure that I received my package within 24 hours. I told him I don't see how that's possible and I would like to speak to his supervisor and he transferred me to a representative named ***********

***** told me that she can see that because there has been no updates in 4 days on the ** that Amazon has determined the package to be lost in transit. I told her I would like a ** overnighted to me because that would be fair since Amazon and *** lost my package.

I then spoke to ****** from the leadership team. Who told me I would have to call & speak to someone. I received a call from ***** who transferred me to ****** who was rude, indifferent, & told me there is is nothing that can be done until the 20th because the system will not tell him it's lost until that time even though ***** had already told me otherwise. And so did ***. But ****** wanted to argue with me about ***** not being a member of the leadership team and continued to be indifferent to my issue and could not explain to me why ***** would tell me that Amazon has deemed it lost in transit but yet he could still do nothing to resolve my issue and would not overnight me another **.

Amazon's customer service appears to be nothing more than fraudulent at this point and I will be reporting this to the Federal trade commission.

I again request that Amazon overnights me my ** that I was supposed to receive by today as this is now the second ** that I was supposed to receive but has been mismanaged and mishandled by carriers chosen by Amazon.

Further it is unfair to consumers who spend thousands of dollars to not have their packages delivered properly and then to be further agitated with runaround customer service agents who all have contradictory information and who always disconnect chats prematurely. Thank you.

Business Response
Date: 11/01/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from your order #***-2210322-9420207. Upon checking I see that a full refund of $1307.73 has been issued to your original payment method on Friday, October 21, 2022 at 1:22 PM (PDT). Refund confirmation email was sent to your email address on Friday, October 21, 2022 at 1:29 PM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was locked out of my account because I forgot my password and couldn't remember the information from an old debit card that I lost. When I called I was told that the website was experiencing issues and my account should be working again within the week. That didn't happen so I decided to call again. When I called I was told that, despite me never changing the email address associated with my account, it couldn't be verified as mine and my case would have to be forwarded to a specialist. I was told that I would receive emails both from the person who talked to me and from the specialist but I received neither. I have purchased music and books that I can no longer access because of this, and there is no other way to contact Amazon without an account.
Business Response
Date: 10/10/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the trouble you encountered trying to log into your account. I've reviewed your complaint and re-downloaded "The Black Parade (Deluxe Edition) [Explicit]" and "American Idiot (Deluxe) [Explicit]" to your cloud player.

We're happy to help, but we need to verify some additional information before taking any actions. For account security purposes, this information needs to be verified either over the phone or through a chat with one of our agents. Please reach out to us via phone using the link below:

http://www.amazon.com/contact-us

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Amazon to find out why my account is locked. The person on the phone said she couldn't tell me why and that I had wait ***** hours before some would get back to me. I feel that I am getting punished for something I didn't do. My cards from Amazon cards got hacked about 3-4 years ago and I haven't used the new cards since I got them. I'm working on a project that I need to work on and finish as soon as I can.
Business Response
Date: 10/25/2022
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers account has numerous unpaid orders. We have sent repayment instructions to the customer's registered email address on 2022-10-25.

Sincerely,
********
Amazon.com
============
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a set of door locks/handles that the manufacturer advertises as a lifetime guarantee, they broke after only one year and Amazon refuses to honor the manufacturer's warranty or put me in touch with the manufacturer. The manufacturer seems to have no valid address or contact info.
Business Response
Date: 10/11/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your Amazon order #***-8011395-4473017. Upon checking I see that the return window was expired on January 4, 2021, so we are unable to take any actions at this time.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

Here are the contact details of manufacturer: https://www.probrico.com/pages/conatact-us

Phone:**************

Email: ****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Complaint: 18184483

I am rejecting this response because:

it is not true to say that Amazon is unable to do anything. Amazon could contact the manufacturer if it wanted to but Does not want to even though it's wrong to sell low-quality Goods That conveniently fail as soon as the amazon return window closes. I have already tried contacting the manufacturer through both of those Avenues and Neither the email or the phone number works, Amazon could get ahold of the manufacturer and give me their valid contact information but it appears that they are refusing to do so. What is the company's address?

Sincerely,

***************************
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi BBB support team, My name is *********************************** and I'm CEO of IMEDA LLC. My business is ecommerce and this is complaint on Amazon. We have registered the trademark KUJOBUY by the program of Brand registry on Amazon - KUJOBUY is our supplier on all our inventory.Our Amazon seller account has been deactivated without any reason. After the investigation, we were informed that the seller account was suspended by the initiation of the Amazon ****** seller department. They were asking us to provide the invoices from our supplier for checking.I want to emphasize that we didn't have any sales on those products and any compliance also, they just deactivated our store and asked us to provide invoices on those 3 products, here is ID's: B0777R8H1K, ********************** After we provided requested invoices Amazon declined it and requested the invoices for 3 other product here is ID's: ************************************************ those products were sent to Amazon Warehouse, we are using the *** program for selling.So we are providing authentic invoices from our supplier KUJOBUY who are the official distributor and authorized reseller, and we have registered this brand to our account as a partner.From the notifications amazon indicates the reason for suspension as violation of Section 3 of Amazons Business Solutions Agreement.It's not true and we are selling only authorized products.We didn't have any complaints not from rightovner or from customers.In the answer of Amazon wrote that provided invoices cannot be verified. Amazon didn't contact with our supplier KUJOBUY.We are attaching supplier contact information and our invoices in this case OUR SUPPLIER: KUJOBUY Phone: ************ Email: **************** Site: www.kujobuy.com US Serial Number: ******** Please check this issue and help us to resolve it.Thank you.
Business Response
Date: 10/11/2022
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on October 11th 2022.

Sincerely,
Amazon.com
Initial Complaint
Date:10/07/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have attempted to try our very best to resolve this ongoing issue with both Amazon and **** We have spend countless hours communicating with Amazon reps and individuals claiming to be managers/supervisors to attempt to get this matter resolved. Last month, Amazon lost three of our packages, delivered a completely open and empty package, and sent us an obviously "used" item when we paid for it as "new". Following my complaint on this last item, the Amazon supervisor agreed that we could simply discard the used item with NO NEED TO RETURN IT due to the inconvenience and sent us a new one in its place. Amazon, however, neglected to CANCEL the return order, and *** came to our house and - without any verbal confirmation - took the first package they found on our front porch and mistook it for the return!!! A RETURN THAT SHOULD HAVE BEEN CANCELED!!! Additionally, the package they took was NOT even from Amazon! It was a completely separate package from another completely unrelated company!!! To date and after countless phone calls and Amazon chats (whereby both my wife and myself have been treated unprofessionally by reps that barely speak English), we STILL HAVE NOT RECEIVED this package back!! Amazon has carelessly treated this matter with an utter lack of urgency and consideration! It has now been weeks and we still have yet to receive our NON-AMAZON package! These experiences we've recently had with Amazon have been utterly deplorable! No amount of Amazon "gift cards" will suffice as we're not even certain we will continue to do any future business with Amazon given these recent experiences! We do not yet wish to file a police report listing this item as stolen from our front porch and/or take legal action, but if Amazon does not handle this matter with urgency, we feel we may not have any other recourse to get Amazon to act! This BBB complaint is our last attempt to gain resolution before taking any of these more drastic measures!
Business Response
Date: 10/25/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the disappointing experience with your order for WISEMAX Exercise Ball Chair.

I see that the initial *** pick up which was created before the replacement has already been canceled from our end. Unfortunately, *** did not acknowledge this cancellation immediately and they proceeded with the pick up.

I've escalated this to our returns team and they have noted on the order to stop processing this returned package and return it to the sender. As of now, there is no update from our returns center informing that they received or processed this return or they received different items in the returned package.

Unfortunately, there is no further action we could take in this case. You can reach out the *** regarding the status of the claim as there is claim already raised with ***.

https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1Z4718EE7810629282&requester=ST/trackdetails

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/26/2022

Complaint: 18184098

I am rejecting this because:
I have responded directly to this email from Amazon and also included the *** Customer Relations email and the investigation case number *** provided to me as well. To date, I have had both companies claiming the other is responsible for locating my non-Amazon package; however, it has yet to be returned to me. It has now been over a month since it was taken from my residence. I feel I have gone well above and beyond by emailing, calling, and chatting countless times with reps from each company - only to be stonewalled with accusations that the other company is responsible or that they are continuing to investigate. I have received these responses only after I making numerous inquiries. Most, if not all, have been one-directional and initiated by myself or my wife.
I am hopeful that having both parties included in the same email might help these two companies to finally collaborate and locate and return my package. To be honest, however, I have lost confidence that either will exert the required time and effort. It is very frustrating and disturbing to learn that such large companies like these dont seem to possess any efficient ways of tracking these things.
I eagerly await a response from either party on when my package will be doing and returned to me.
Sincerely,
*******************

Sincerely,

*************************
Initial Complaint
Date:10/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon audible charged $14.95 to an **************** serve card that was inactive for over 6 months. That $14.95 charge cost me a fine of $250 for **************** serve for using and making a charge for $14.95. I did not authorize Amazon or any company to charge anything on a card that was inactive and had a zero balance for over 6 solid months. Amazon just searched for a card on file that was not the default card in order to make their quota.
Business Response
Date: 10/15/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Audible charges. I'm sorry for the inconvenience caused.

I've checked on it and I can see the issue was already escalated to our team and they have sent an email on your registered email id on the audible account on Oct 8 with the details.

The team have requested to reply to that email with information prompted in the email regarding this issue. I request you to please review that email and share the requested information for further help. Once you reply them, they will get back to you within 2-3 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/15/2022

Complaint: 18184225

I am rejecting this response because: I have never received anything from Audible - email - phone call or text therefore this will be forwarded to my legal department to take the next steps.

Sincerely,

*********************************
Business Response
Date: 10/22/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Audible charges. I'm sorry for the inconvenience caused.

I've checked on it and I see our team have sent email on Oct 8 and received your response where you have mentioned about the BBB complaint you have filed and was willing for a lawsuit filing for this refund case. Please be assured, our team is willing to help you with all the possibilities on this issue and have sent another response (on 21st Oct) on your registered email id requesting to please share the details so that they will be able to look into it and help you further.

I request you to please share the requested information by replying to the email sent on Sat, Oct 8, 2022, 10:10 AM or to email sent on October 21, 2022.

I appreciate your cooperation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tuesday October 4 2022 I placed an order for an item that was an Amazon prime item and sold by third party but still sold thru Amazon. In the description it plainly says it's available for replacement!!!! Item was $666.00. And I can't get any help what so ever. Unbelievable. I got hung up on my last call. They need to plainly state this in the detail option.
Business Response
Date: 10/10/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand that you are referring to the ****** GROW Smart-8 LED Grow Lights Built-in Dimmer Timer LCD 5x5 ft 760 ***** Ehanced Red Full Cycle Tunable Veg/Flowering Spectrum High PPFD for Indo".

I'm sorry about the issue with the item. I've also reviewed the product description, I do not see any specific offer that says this item can definitely be replaced. I'm sorry about any misunderstanding.

Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. You can find that information here:

https://www.amazon.com/gp/help/customer/display.html?ref_=***************&nodeId=GYG97JCDCUNGURQJ&qid=1665460379838&sr=1-2

Unfortunately, the only option available is to return the item for a refund and reorder. I'm sorry about that.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18184125

I am rejecting this response because: it plainly says any 3rd party seller advertising amazon prime must go by Amazon's rules on customer refunds/ replacements. Also was sent a paper in the box from Amazon that's says contact Amazon for a replacement or refund if any issues with product.

Sincerely,

*****************************

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