Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,618 total complaints in the last 3 years.
22,076 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 12 pack box of jolly rancher Zero Sugar candy from Amazon.com the total was 38.00$ which I payed from my EBT .The package was delivered today in the form of a envelope.In the envelope was 1 package of candy .I have called ,chatted online also via email .To all of which I was disrespected and denied any refund or reshipment .I provided all the same proof to them as to you .Please Help !Also the account ordered from is Astrogirl .
Business Response
Date: 10/18/2022
Hello,

I am ******* from Amazon.com.

I've checked with our internal team regarding this issue. I can see that a refund has been issued for the order.

A refund was issued to your original payment method on October 12, 2022 for $38.16.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=113-4960278-2132260

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*****************************
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! I purchased an electric scooter from Amazon on Aug 31 and received it on Sep 6. The order number is 111-4188084-1729841. It is $505.24 in total including the tax. However, the scooter has some problems in its battery so I requested a return. The dispute between Amazon and me is that Amazon has received the scooter but refused to issue a refund just because the *** used a different tracking number from the tracking numbers that Amazon gave me.More detailed information is in the *** documents uploaded below.
Business Response
Date: 10/20/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking I see that the item hasn't arrived at our return fulfillment center yet and tracking information isn't available. In this case, we are unable to offer a refund at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/20/2022

Complaint: 18179610

I am rejecting this response because:
I'm wondering whether Amazon checked the tracking number 1Z55AY222601964031? Is it an *********** order scheduled by Amazon and arrived at Amazon return center in ********* on Sep 15? What item of return is attached to this tracking number? Could you check whether it is the scooter?
It's totally Amazon's fault. They created a shipping label but didn't attach it to the item that I returned. The *** driver used it and the item was well received by Amazon. Now they refused to refund because of their system error.
I'll ask again: have you checked 1Z55AY222601964031? Why Amazon created that for me? What did you receive in that package? If anybody can take one minute to check these questions, they will be shamed to reply me that "we haven't received that item and can't issue a refund". Please, check it.

Sincerely,

***********
Business Response
Date: 10/30/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your Amazon order #***-4188084-1729841. Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking I see that a full refund of $505.24 has been issued to your original payment method on Thursday, October 20, 2022 at 5:43 PM (PDT). Refund confirmation email was sent to your email address on Thursday, October 20, 2022 at 9:17 PM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 items that totaled up to be $99.66 on September 7, 2022. The order never came and still says getting delivered even a month later. I have four times trying to get a refund for this order. I have been told on each phone call by each representative that I will be receiving a refund in 3-5 business days. Still nothing. A month later. Amazon apparently had a hold on my refund I was told. Never received and I have never gotten any refund.
Business Response
Date: 10/09/2022
Hello,

I am ******* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order #***-6630586-6129022. I've checked the details and see that refund is processed for the order.

A refund was issued to your original payment method on October 9, 2022 for $99.66.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-6630586-6129022

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*****************************
Customer Answer
Date: 10/12/2022

Complaint: 18179880

I am rejecting this response because I recieved the refund and then the money came right back out of my account again. Any suggestions?

Sincerely,

***********************
Business Response
Date: 10/27/2022
Hello,

I am Nishith from Amazon.com.

I have checked the information on this issue and I'm unable to locate any charge on our end. You can contact the bank to check further information on the charge.

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 15, 2022 I purchased a Powercolor red ********** Radeon RX **** XT Gaming Graphics Card with 16GB GDDR6 Memory, Powered by *** RDNA 2, Raytracing, PCI Express 4.0, HDMI 2.1, *** Infinity Cache Order# ***-1047230-3686619. I received the item on June 16, 2022 and decided the item was not ideal for me, causing me to return it. Furthermore, after speaking to ***************** I was told that the safest and most secure way to return the items was via Amazon locker. I initiated the refund on June 18, 2022 to be returned to Amazon Hub Locker on June 19th 2022 I printed the shipping label given to me by amazon and placed it on the outside of the box as instructed, drove to the amazon locker with my return, proceeded to open my locker with the code given to me by amazon and place my return in the locker and close the door. No, where in the instructions does it state that I should expect or wait for a confirmation of any kind therefore I left after placing the item in the locker and confirming the door was locked with the item inside. On June 20th 2022 I checked the tracking number that was on my label which was Tracking# 1Z 1A2 F64 03 **** **** via *** website and I was getting an error message stating that this tracking number was invalid and could not be found. Whereby, this prompted me to reach out to customer service via chat initially which is when they advised me that the actual tracking number associated with the return was 1Z17290F7880341955. Meaning the wrong label had been issued by Amazon the first time. When I checked that tracking number it was in fact valid and stated that it had been scheduled for pick up. I checked back on that tracking number 2 days later on June 22 2022 and that is when I saw that *** had made 3 attempts to pick up a package from the locker corresponding to the tracking number which clearly did not match what was on my label and therefore the package would be returned to send which was Amazon. I have yet to receive a refund.
Business Response
Date: 11/04/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We have requested a refund for USD 850.64 to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.

We appreciate your cooperation in resolving this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/6/2022, I placed order 113-4370392-3109023 for an Apple Watch and a watch accessory item totalling $372.04 for delivery on 3/7/2022. A delivery was received on 3/7/2022; however, the box for the Apple Watch was empty, except the watch band. The watch itself and charger were not in the package. I immediately contacted Amazon customer service letting them know what had occurred. The representative placed order 113-9636489-2317828 for a replacement watch and provided an *** label to return the original packaging and Apple Watch box. I received the replacement order without issue and dropped off the original package to the *** Store for return to Amazon. I thought that was the end of it. But no.More than six months later, on 9/12/2022, Amazon sent me an email stating it was a reminder to return the original watch or I would be charged for it. I called Amazon customer service and went through the entire story again. The representative said they showed that the shipment was received but had contained only the watch band and were still looking for the actual device. I was told that they needed me to complete an incident report to prevent being charged for not returning the original watch (which was never received). When the incident form was sent back, I was sent a response that the carrier had not updated the tracking and to provide them with the tracking number. Despite additional back and forth emails, I got nowhere and had to call again on 9/15/2022. The representative I spoke with looked at the incident report and said he needed me to change the date from the order date (3/6/2022) to the date the return was dropped off (3/7/2022). My updated form was not visible to him immediately so he said he would fully document the account so that any representative could see the information to prevent the charge. On 9/27/2022, Amazon charged my credit card $451.49 for not returning an item never received. Portions of both charges are currently in dispute with *****.
Business Response
Date: 11/04/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

A full refund has already been issued for the order. The refund email was already sent. You should see the refund in your original payment method by now.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com

Customer Answer
Date: 11/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a **** laptop from Amazon.com on Sept 20th, the delivery address was a freight forwarding address in ****** that I've been using for more than 5yrs as I live in ******. On the 26th of Sept I received a notification from Amazon that my item had been delivered. When I went to pick up the item from where it was shipped, they had no record of it being delivered. I have contacted Amazon, but they have refused to resolve the issue by saying that items delivered to freight forwarders can neither be refunded nor replaced. They also have failed to provide proof that the item was actually delivered, there's no name (which is required) for the recipient who took the item, so there's nothing I can use to follow up with the freight forwarding company. My order # : 112-6408904-6466638. Amazon said I should take it up with the freight forwarding company, but they refuse to provide the name of the person who received the item. Such service is not in line with best practices and is not acceptable.
Business Response
Date: 10/09/2022
Hello,

I am Nishith from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order #***-6408904-6466638. I've checked the details and see that order is marked as delivered on Monday, September 26.

Since this item was sent to a freight forwarder, I'm not able to replace or refund the item. I recommend contacting your freight forwarder for more details. We don't have any more insight or information about this.

For more information about freight forwarders visit:

https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*****************************
Customer Answer
Date: 10/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The reason being that I went back to *********** on Oct 8th, and got the package that I thought was not delivered. Apparently, the person who received the item did not properly log it into their system. In this instance, there was a happy resolution. The case can now be closed.

Sincerely,

***************************
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi BBB My Amazon Seller account has been temporarily deactivated and the listings are not active now. I was requested to provide some documents to confirm the authenticity of the items **********************, B098XFMDQ8.But, me and my team are sure there has been an error with 2 of that ASINs, namely with B07KZFJ2PL, B098XFMDQ8.The reason you are listing products that you are not approved to sell.After we have carefully inspected the email received we concluded that the products B07KZFJ2PL, B098XFMDQ8 were never added to BAYRAKTARius inventory, and they were never sold by us. We believe that there was just some mistake on the Seller Performance Teams part. In the email we received on September 1st we also noticed that the titles of these listings in the email are different from the titles we have found on amazon.com which correspond to these ASINs B07KZFJ2PL, B098XFMDQ8. This ASIN B08T7LZCD5 is for EASY SPA Flannel Portable Massage Table Sheet Set, Spa Facial Table Covers - 3 pcs (Natural)(in the email from Seller Performance Team it is marked as ******************************* is for EASY SPA Flannel Portable Massage Table Sheet Set, Spa Facial Table Covers - 3 pcs (White)(in the email from Seller Performance Team it is marked as B098XFMDQ8)The documentation for these products ********************** is attached to this appeal.If you find these ASINs B098XFMDQ8, B07KZFJ2PL on Amazon you will see these items:RIBOSY Air Horn Button - ************* Sound Effect - Funny Gag Gifts - Noise Maker - Add Extra Fun to Your Life (Batteries Included) (B098XFMDQ8) BlueSnail Ultra Soft Minky Dot Changing Pad Cover (Navy) (B07KZFJ2PL)These products B098XFMDQ8, B07KZFJ2PL were never sold by us.
Business Response
Date: 10/10/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:10/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since the last complaint regarding Amazon, things have not only not gotten better, but they have also gotten worse. Worse, in a way that looks maliciously deliberate by the shipping department. In the month between September 8th and October 6th, and out of the last 10 items originally ordered:4 not delivered though it says they were. 1 not delivered though, it looks like it will be on time (Not delivered by Amazon).1 Not delivered after Out for Delivery message, and had to be refunded and reordered.3 have been delivered late (After stated date of delivery).Only 1 item (possibly 1 more) was delivered on time, out of 10, and 5 of them have not been delivered at all, even though it says that they have been. In fact, Amazon is deliberately falsifying Delivered statements. For example, on October 5th, at 4pm, a message on tracking map stated I was next for delivery and showed the truck in the area. At 6pm it showed the driver had to make deliveries but showed the truck within a few blocks of my residence. At 10 (after staying up just for delivery), the truck showed it was in ********, with same message. The next day, it was changed to Delivered, even though it had not been delivered.Amazon is not only falsifying deliveries, but it is also baiting consumers by promising next day delivery for Prime, if ordered in a certain amount of time, only to not be delivered the next day. Anytime customer service is contacted, they claim they will look into it, but things stay the same. The whole reason I paid for Prime, was for issues like the ratchet cutters I needed for work. I didnt get them until a refund and a second order, making it much later than buying them somewhere else. In the latest order I ordered 3 out of the 4 items for a birthday, only for them to not only be late, but not delivered at all. Now, I have nothing for the birthday party, and have to go out and buy something else.
Business Response
Date: 10/19/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. To make up for this, I've issued a partial refund of ***** USD on your Prime Membership. We will continue working hard to ensure that you receive accurate service, and to minimize the chance of any issues like this occurring again for your future orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/19/2022

Complaint: 18179649

I am rejecting this response because: This is unacceptable. I want to know why more order was stated "out for delivery" if it wasn't. If it was, then I want to know what happened to my package and why failure to deliver occurred, when the tracking map put the driver right near my location. I want an explanation or a complete refund. What happened to my package? Was it stolen by the driver and if so, what is being done about it? I paid for a service and I can't count on that service, which means I have to pay for ************* when I depend on actual and on time delivery. I also want an explanation as to why Amazon claims a package was delivered on a day it wasn't delivered, and when they have no confirmed delivery. Also, you make promises of delivery you don't keep, which means you are baiting customers to use your service instead of another which may have be faster, or just as fast, without paying for a service.

Sincerely,

***************************
Business Response
Date: 11/07/2022
Hello Ephraim,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I know how important it is to understand what happened with your delivery specially if the scans that you see does not correspond to what actually happened. I sincerely apologize for any inconvenience that this may have caused.

I have reviewed your the order and base on the details that I can see, it was out for delivery on that day as it was assigned and picked up by one of our delivery drivers. Why it was not delivered even if it says delivered is something that we are unable to answer as we can only rely on what we can see on our end. This can also mean that delivery scans might be inaccurate.

We understand that this is not the experience that you are expecting with your deliveries. We take complaints of this nature very seriously and we have taken appropriate steps to make sure that it is addressed properly.

We are unable to share the details of the steps that we took to resolve your delivery issue but we can guarantee that every steps taken are within our policy guidelines.

Your prime membership does offer expedited shipping option however, there are a lot of things that could affect your orders from the time that it was placed until its been dispatched for delivery. For more information about Guaranteed Delivery, kindly check our Guaranteed Delivery Terms and Conditions by clicking the link below.

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased five earbuds from Amazon. The last two earbuds cost $89 each. They were defective. My mom purchased the same SoundCore earbuds. They were defective. The **** earbuds are defective. I have been told by four representatives Amazon refused to accept the earbuds and to call the manufacturere. The phone number to the manufacturer is disconnected. I have asked them to call the manufacturer with me. All four representatives refused. I am a longtime customer. This frustrates me that my mom and I are sent defective products. That is unnacceptable. I want a full refund of the order.
Business Response
Date: 10/10/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding in this case.

Any item which is defective or damaged can be returned within 30 days. Post the return time, its the manufacturer who will be responsible if the item is defective. If the manufacturer doesn't respond, please reach out to any agency which helps regarding such issues.

We are unable to take any action on the order either replacement or refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has defrauded me of $845.72 by refusing return of the items associated with orders 114-0228955-8276251, 114-2523223-8827427 that were delivered damaged. Amazon's return department has attempted to send to **** which has refused the items as being too large. Amazon then sent the delivery multiple times to Pilot, whom has been unresponsive. As of the evening of October 6, 2022, Pilot, a second time has not responded to request for pickup. I have called Amazon and am now told this is due to an error on Pilot's end in not being able to read or detect tracking numbers on forms submitted. This is after I submitted a new request per Amazon's instruction which also included instruction from Amazon's own agent to lie and say the package weighed 151 lbs because Pilot won't pick anything up that weighs less than this. These issues are not my issues, and Amazon is holding $845.72 hostage as a result. I want a immediate refund and an apology. I also want every item eligible item for return to be processed for as a return via *** and a shipping label sent to me at Amazon's cost. I also want my prime membership cancelled immediately.
Business Response
Date: 10/19/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking I see that the returns were created for both orders #***-0228955-8276251, #***-2523223-8827427 and you've dropped them off at *** store. Please let us know if you still want to cancel Prime Membership.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/23/2022

Complaint: 18164319

I am rejecting this response because: Amazon has failed to provide a refund. The item tracking numbers show return and receipt by Amazon. amazon continues to show no willingness to make me whole, and locally these actions can and Ill be pursued as theft by deception.

Sincerely,

*************************
Business Response
Date: 10/30/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking I see that you've disputed charges on both the orders #***-0228955-8276251, #***-2523223-8827427. In this case, I would request you to contact your bank for further assistance.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com

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