Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,600 total complaints in the last 3 years.
22,063 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought something on amazon.ca they delivered it to the wrong place, they call me before to confirm the address I explain, I am in a building You can live the package with CONCIERGE in the ground floor.As I am in an apartment unit, when I got the picture of the delivered, I saw that the picture was not my door, as it was an house door, I called Amazon and told them hey this is not my place and I don't see the package anywhere around! Their answer was "You need to wait 3 days, before declare your package missed" I wait and called again and told them hey my package didn't arrive, for my surprised the UNPREPARED customer service, probably somewhere in another foreign country that barely speak English told me, sorry nothing we can do, basically is your fault, next time find a safe place to have your packages delivered, and he cut the conversation off, Oh My God this is soooooo not okay. I am in shock by the way Amazon is now treating customers, I expends thousands of dollars in the website, and not they are making an issue with a 50 dollars order, I am sooo upset and angry by all the disrespect I received, I can believe it.Amazon should training your employees better!
Business Response
Date: 10/10/2022
Hello *******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order delivery issues.

I apologize for the inconvenience that you've experienced in this case.

As per the update from the team, we'll not be able to take any action in this case from our end unless a police report is submitted as suggested by the appropriate team.

Then the investigation teams will assist you accordingly.

If there was any other alternative, we would have surely helped you further.

Regarding the customer support, I'll surely take this as a feedback from you and will forward it to the team for further review on it.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I BOUGHT SIX 500$ **** CARDS FROM CVS BECAUSE I DIDNT HAVE A BANK AT THE **** THEN ADDED THEM TO MY AMAZOM ACCOUNT SPENT 1500$ THEN THE NEXT DAY MY BLANCE SAID 0 I CONTACTED THEM AND THEY TOLD ME WITHOUT THE **** CARD ID THERE IS NOTHING THEY CAN DO BUT THEY SAID HAVE ALL THE **** BECAUSE I ADDED THE CARDS TO THE ACCOUNT THEY KEEP TRACK OF EVERY TRANSACTION I DONT HAVE THE **** CARDS ID BECAUSE I THROUGH THEM AWAY AFTER I ADDED THEM TO MY AMAZON ACCOUNT I FEEL LIKE THEY JUST ROBBED ME AND ITS NOTHING I CAN DO ABOUT IT
Business Response
Date: 11/03/2022
Hello ********,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused with the Gift cards.

Upon reviewing, I see that our GC team has reviewed these Gift cards and confirms the decision made is correct and revoked these Gift Cards.

Also cancelled the Gift card Order No: 113-6578904-2205851 And sent an E-Mail confirmation on 08/11/2021

In order to issue appeal, we need a document that proves gift card ownership. Request you to please review and check if you can provide us with the document that proves gift card ownership.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been dealing dealing with a refund issue for over a month now. The order number is 112-9733350-2153821. I have spoken to at least 5 customer ******************** over the phone. First and second returned ***** to the card it did not go through because of the block. They sent me multiple email and I confirmed Ill take a check. Three weeks later never got a check. Sent an email to that same email and I got a respond that email is not for that. I contact customer service and he said I would get a gift card. Then got a reply for the email address that it will be returned to the card. Three days I contacted customer service so he can tell me they cancelled the gift card and sent it back to the card. When both time it did not go through and to check my statement. So all the customer service rep cannot even help to get me a refund for an order on August 16th that I canceled because the item was delayed and they couldnt help with that. The ***** I do not want on the card, I want a check or gift card for it. I am tired of the back and forth.
Business Response
Date: 10/10/2022
Hello Thea,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: *******************.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that the refund for this order was already processed to the card used on Tuesday, October 4, 2022 at 12:22 PM (PDT).

We'll not be able to make changes on the refund method.

I would request you to check the bank statement as it takes 3 to 5 business days for the refund to be credited.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/10/2022

Complaint: 18180998

I am rejecting this response because: you guys keep messing it up the resolution but I have to verify on my end for your mistakes. Just like during the order that was not delivered for more than two days, I was told for me to speak with the warehouse for something you guys did not do. After all the bounce back and the payment not getting returned two times on the card, I have to go out my way again. Next time listen to the customer instead of doing whatever you want by not sending the check or canceling the gift card.

Sincerely,

************************
Initial Complaint
Date:10/07/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Amazon customer for a while.i went to leave a review,and my account was banned from leaving reviews for absolutely no reason.i have never ever left a bad review,or a malicious review.if I don't like the products I just don't review it.i have never been compensated for a review,or promised products for a review.you just stopped my ability to review for nothing.while this isint a huge deal,I feel amazon really does not care about their customers.if they did they wouldn't leave a email address to respond to in the ban letter that nobody ever answers.i have emailed multiple times about this,with no response.i don't feel like supporting a business that could care less about it's customers issues.
Business Response
Date: 10/10/2022
Hello *******************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the issues with product reviewing access.

I apologize for the inconvenience that you've experienced in this case.

I'll surely take this as a feedback from you and will forward it to the team for further review on it.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an optical fiber xmas tree as a bday gift shipped to a 74yo friend. When they were putting the tree together, it was discovered one of the boxes with all the pieces was open and missing, which ****** the top portion of the tree from lighting up. I attempted to call amazon (AM), the 1st call@intro, i was put on hold to verify my account and ***** returned, the second attempt i was greeted with condescending and sarcastic tones. I had the same issue just 2wks ago with a cheerble purchase where item was defective/wouldn't charge, yet AM opted the most asinite and time consuming course of action; instead of replacing, refunding and having to purchase again, which offers no solution or corrected guarantee.This package specified a note that this a 4 story ******, yet they left it in a hallway f/a senior. I want amazon to coordinate the pick-up from recipient & replace accordingly. And by that I mean, have the decency to check the ********* contents prior to shipping in order to discontinue from inconveniencing the consumer. As well, where is the customer service that i was put on hold and when i called back, mistreated by your customer representative. AM needs to stop outsourcing to third world countries where one cannot even understand, let alone communicate to receive support; this is deplorable & a tremendous inconvenience.
Business Response
Date: 10/10/2022
Hello ********,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Order ID: ******************* and issues with the customer support.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that there is no replacement option for the item as its sold by Amazon warehouse.

However, if you wish I can help you with return for full refund option.

Please confirm and I'll get it done for you.

Also, I'll surely take the feedback regarding the customer support experienced that you've had and forward it to the team for further review on it.

We'll make sure that this is not repeated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Complaint: 18180825

I am rejecting this response because:

how can this item be sold by Amazon, delivered with missing pieces, yet you tell me it cannot be replaced?!?

Amazon needs to rectify this situation by replacing the damaged product.

This is a gift to an elderly couple that lives on the 4th floor and Amazon should be doing everything to rectify (coordinate pick-up) not further inflict damage, nor deflect responsibility with this absolute bare minimum response !
I purchased and paid for a new item, not a used broken down product that you want me to now renege on this gift without a replacement. You need to address the issue as to why I was sold a used open boxed item with missing parts in the first place ??
You cannot just process a return without a replacement or addressing the issue, which is beyond further inconvenient and blatant sloppy laziness by Amazons representatives part.
You want to help me, actually do your job??

Sincerely,

*******************************
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About a year ago I had an old phone (with a different phone number) and a computer stolen from me. Each of these was connected to a previous Amazon account associated with the email address: ******************** (with 2 factor Authorization). It was also connected to a phone number ending in ****. With a new phone number I created a new Amazon account for orders, however one of my ** TV's still was connected to the old Amazon account, which I forgot about. I had Prime originally on the old account and had it cancelled through my Prime Credit Card about 10 months ago with no issues, but did not want to close the account due to purchases made on it. Fast Forward to a few weeks ago, I unknowingly signed up for Prime through one of my ** TV's on the *old* (gmail) account because I had never signed out of it on the *** in order to watch Thursday night football. I cannot log into the old Amazon account (even though I know the password) due to the old 2FA on the account. I'ved called Amazon 3 different times, spoke to different reps for hours, emailed my Driver's License TWICE (which matches the address on file on the old account) and was told there were "tickets" TWICE put in to remove the 2FA only to find out it's still there (over the last few weeks). Last night, I again called and talked to someone for 40 minutes only to tell me that s/he put in ANOTHER (3rd) ticket who refused to give me the ticket number or confirmation number and to try again in 48 hours, which I somehow doubt will remove the 2FA.If it was as easy to cancel as it is to sign up, this wouldn't be an issue; but the fact that a VALID DRIVER'S LICENSE (with MATCHING addresses on file) is insufficient for Amazon to remove the 2FA immediately is ridiculous. And I still had to send it in twice to someone overseas who barely spoke English.Please remove the 2FA so I can cancel Prime and gain access to previously purchased content on the Gmail account.Thank you.
Business Response
Date: 10/10/2022
Hello ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Account access and 2FA.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that the appropriate team has sent you an email stating that the documents which you've submitted did not contain the information we need to confirm your identity.

I would request you to upload the scanned copy of a government-issued ID (driver's license, passport, etc.) once again.

The appropriate team will not be able to take any action unless the verification is done.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/10/2022

Complaint: 18180808

I am rejecting this response because:
I re-sent my driver's license this morning and am awaiting instructions to get into my account.

Sincerely,

***********************
Business Response
Date: 10/12/2022
Hello ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've escalated this issue to the appropriate team.
Business Response
Date: 10/16/2022
Hello ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As per the update from the team, 2 factor authorization has been disabled on the account.

Also, the appropriate team has sent a confirmation email as well.
Regards,

Arun
Amazon.com
Customer Answer
Date: 10/16/2022

Complaint: 18180808

I am rejecting this response because: Notification still requires action from disconnected iPhone number. See attached.

Sincerely,

***********************
Business Response
Date: 10/23/2022
Hello ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern about the phone number on the account.

You'll need to contact the customer support team and they'll assist you in releasing the number from the account.
Regards,

Arun
Amazon.com
Customer Answer
Date: 10/24/2022

Complaint: 18180808

I am rejecting this response because: COMPLETE WASTE OF TIME. NEED TO DO A "SECURITY CHECK" WITH OLD, DESTROYED CREDIT CARDS AND BANK STATEMENTS ALL OVER AGAIN EVEN WITH VALID, LEGAL, UNEXPIRED IDENTIFICATION. "ARUN" YOU ARE A JOKE. AMAZON, MUST BE NICE TO BE A MONOPOLY.

Sincerely,

***********************
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon's A-to-z Guarantee is not being honored. I have put in multiple calls, emails, and Amazon messages attempting to resolve this.Order number :111-7740026-2991451 on 10/3/22 I received a broken screen, I contacted the seller which starts the 48hr clock for their A-To-Z program.Seller responds back telling me to ask amazon for assistance, Then amazon tells me to contact the seller for assistance, and then the seller says to contact amazon for assistance. 72 hours goes by, and I attempt to put in an a-to-z claim and they deny me it stating that "yes i should've qualified for a-to-z claim but since their employee made a mistake on the first day i'll have to wait 48hrs before I can attempt to do so again. So they admitted that it was their mistake that they were unable to give me my money back, their system wouldn't allow it since THEY MADE A MISTAKE. WHY AM I BEING PUNISHED FOR THEIR MISTAKE? What's even crazier is I believe I was falsely advertised to since they claimed it was a new product but the product that arrived had a sticker on it thanking me for "Giving this item a second life, which claims amazon restored/refurbed this item" which is crazy since its advertised as NEW.Their A-To-Z lays out the rules very clearly. I emailed all of this information and more to their Executive ***************** (ECR). Awaiting a response still.
Business Response
Date: 10/10/2022
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the seller Order ID: ******************* and A-z claim issue.

I apologize for the inconvenience that you've experienced in this case.

I was able to file an A-z Claim on the order and I see that the refund has been initiated already as the claim is approved.

Refund should be credited to the original payment method within 3 to 5 business days.

Hope this helped and solved the issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/07/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an Amazon account for years. Last year, there were unauthorized charges on my account. The person had bought gift cards on my account and money was taken out of my bank account. I had contacted Amazon about it and they refund me my money but didn't close the account as requested. As of today, October 6, 2022, another unauthorized charge was charged to my debit card using my daughter's card fo $51.47. I had talked to many agents from 4:00 in the morning to 11:15pm. It was one agent named ***** that was the only one helping me. The other agents could not speak English well and did not know what I was talking about and I did not know what they were talking. No one is taking responsiblity of this being an unauthorized charge from my daughter's debit card. I would like a refund back and permanently close the account.
Business Response
Date: 10/20/2022
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 10/20/2022.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,
Amazon.com
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/06/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 12 pack box of jolly rancher Zero Sugar candy from Amazon.com the total was 38.00$ which I payed from my EBT .The package was delivered today in the form of a envelope.In the envelope was 1 package of candy .I have called ,chatted online also via email .To all of which I was disrespected and denied any refund or reshipment .I provided all the same proof to them as to you .Please Help !Also the account ordered from is Astrogirl .
Business Response
Date: 10/18/2022
Hello,

I am ******* from Amazon.com.

I've checked with our internal team regarding this issue. I can see that a refund has been issued for the order.

A refund was issued to your original payment method on October 12, 2022 for $38.16.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=113-4960278-2132260

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
*****************************
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! I purchased an electric scooter from Amazon on Aug 31 and received it on Sep 6. The order number is 111-4188084-1729841. It is $505.24 in total including the tax. However, the scooter has some problems in its battery so I requested a return. The dispute between Amazon and me is that Amazon has received the scooter but refused to issue a refund just because the *** used a different tracking number from the tracking numbers that Amazon gave me.More detailed information is in the *** documents uploaded below.
Business Response
Date: 10/20/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking I see that the item hasn't arrived at our return fulfillment center yet and tracking information isn't available. In this case, we are unable to offer a refund at this time.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/20/2022

Complaint: 18179610

I am rejecting this response because:
I'm wondering whether Amazon checked the tracking number 1Z55AY222601964031? Is it an *********** order scheduled by Amazon and arrived at Amazon return center in ********* on Sep 15? What item of return is attached to this tracking number? Could you check whether it is the scooter?
It's totally Amazon's fault. They created a shipping label but didn't attach it to the item that I returned. The *** driver used it and the item was well received by Amazon. Now they refused to refund because of their system error.
I'll ask again: have you checked 1Z55AY222601964031? Why Amazon created that for me? What did you receive in that package? If anybody can take one minute to check these questions, they will be shamed to reply me that "we haven't received that item and can't issue a refund". Please, check it.

Sincerely,

***********
Business Response
Date: 10/30/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

This is regarding your Amazon order #***-4188084-1729841. Please accept my sincere apologies for the inconvenience caused by this situation. Upon checking I see that a full refund of $505.24 has been issued to your original payment method on Thursday, October 20, 2022 at 5:43 PM (PDT). Refund confirmation email was sent to your email address on Thursday, October 20, 2022 at 9:17 PM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Amazon.com is BBB Accredited.