Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,585 total complaints in the last 3 years.
22,012 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
august 26 2022 i bought an amazon gift card for 100 dollars and discovered that it was no good i tried to return it and they said i could not get my money back so i was advised to call amazon and i did more than 13 times and i keep getting the same excuses from them i sent them the stuff they requested and have heard nothing from them and am tired of it all i just want my claim code i got promised so i can use a card and an an apology from amazon or my 100 dollars refunded immediately no more flimsy excuses from them my number is ************ if you wish to contact me about this i have lost sleep over this and i want my money back or my claim code i was promised and am not and my own sisterbuying from them after this period. this is not the way you treat people who spend their hard earned money on your website that is a fact and i am not the only one this has happened to from what i was told by a friend of mine and my own sister. want my money back or a new claim code that is it and an apology from amazon because they are in the wrong here not me.
Business Response
Date: 10/08/2022
Hello Ms *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the Gift card.

We were unable to locate the Gift card Order ID. We request you to provide us with the order ID. If this Gift card was not purchased on Amazon, we cannot take any action.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022
aq67 qpkh68 y9jax is claim code **** **** **** **** is the card number i bought it from dollar general
Business Response
Date: 10/14/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us with the information.

This Gift card was not purchased on Amazon. Please contact the store, we cannot take any action on this.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/05/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the Blink Outdoor+solar charging mount product on September 27, to be delivered to *******, *****. The updated delivery information showed "Package was left inside the residences mailbox" on Monday October 3. The package could not be located and nobody had seen it. I contacted Amazon customer service by chat on Tuesday October 4 and that was not helpful I was told to file a police report with the local PD and then advise Amazon of the report number. I also called customer service to see why this was needed and also reached out via ******** I got not help from either format. I then filed the report with *******, ** PD. I received an email with the report number and called Amazon customer service 10/5. I provided the number to the representative and they said they would need to call the PD to verify. I waited on hold for some time. The agent then came back and said that he "allegedly" had been told by the ********** that the records department was closed and he would need to call back the next day at 8am. It was approximately 11am ** time at this point. According to the email I had received these were the numbers provided in the email:****************** ************** *************************************************** *************** Monday-Friday 9:00 am-1:00 pm & 2:00-5:30 pm Last Wednesday of the month 9:00 am 1:00 pm Mission Valley **************** Center *********************************************** ************** Monday-Friday 9:00 am- 1:00 pm & 2:00-5:30 pm Last Wednesday of the month 9:00 am 1:00 pm ************************* Headquarters ******************************************* 915 212-4159 Monday thru Friday 9:00 am to 1:00 pm and 2:00 to 5:30 pm Last Wednesday of the month 9:00 am to 1:00 pm I asked the rep if he wanted any of these numbers and he said no. He advised me that I would need to call them back at 8am the next day so they could call and verify the report. I advised him I could forward the email confirmation of the report I had received. He did not want it.
Business Response
Date: 10/15/2022
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had.

We request you to call our customer service during the open office hours of the police department, we'll verify the police report and then provide further assistance. We cannot proceed further unless the report is not verified while you're on call with us.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18171188

I am rejecting this response because: I am currently travelling and had advised Amazon customer service of this when I spoke with them before lodding this complaint with BBB. I now just used the callback option for Amazon and spoke with **** who advised that he had contacted ************************* and they advised him that the records department could not provide any information regarding the report to a third party. Once again, I advised ****, that I had the email confirmation I had received from the Processing/Records clerk that confirmed the report and gave the report number. **** did not respond to me saying I could email that through. He said a copy of the report would be needed. I advised that in the confirmation email it advised that a copy can only be given by me going into the ************************* or mailing in a request. As I am travelling and not due back until December, I cannot do either currently.
At this point, I am disaapointed with the continued deflection by Amazon. I have a copy of the email confirming the report has been made and not sure why anything further needs to be submitted, given that there is no actual confirmation of anyone receiving the item and that it was :"left inside the residence's mailbox" when there is no actual mailbox at the location, but a receiving department.
I have done everything that Amazon had asked me to do and now I am still not sure why this has not been resolved with a refund. I am also not sure why I needed to be on the call to have the report "verified" with the ***** since I was not connected with the PD or even conferenced in to the conversation. Suppling the confirmation of the email with the report information should be confirmation enough. It also states in the email that you cannot call to get infromation about the report, something I would have thought Amazon would be aware of.
This process continues to be stressful and create unnecessary health issues for me. I would hope that you can take this infromation and be aware that it should never have gotten to this point.

Sincerely,

***********************
Initial Complaint
Date:10/05/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for an electric scooter through Amazon for $399 plus tax on Sept 19 2022. The webpage stated IN STOCK. shortly after placing my order i received an email stating they would contact me with a delivery date. On Sept 29 I chatted with a customer service rep and was told i would receive a delivery date on Monday October 3. I received no email. I chatted with customer service again and was told i would get one by end of day Oct 4 2022. I did not get and email. I chatted with a customer service rep on Oct 5 2022 and was told i would get a email shortly. when i advised him i was already told this they put me through to a supervisor. This supervisor told me to cancel my order and i declined to do this as it was now a different price. I was then told to wait a couple weeks. i advised them that since their website stated it was in stock it should not take a couple more weeks since it had already been a couple weeks. i was told 3 times that my order would come this week and then told to wait longer. I was lied to by their representatives regarding delivery. they are falsely advertising that they have these items in stock when they actually do not.
Business Response
Date: 10/08/2022

Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-7957841-9917004.

Up on checking, I see that you've cancelled the order. In this case, I'd request you to place a new order and write us back with the order ID once it is delivered. I'll make an exception and issue a refund for the difference to your Amazon account. Please ensure the product is either sold by Amazon or sold by seller "Gyrocopters" and fulfilled by Amazon. Otherwise, we'll not be able to issue the refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/12/2022

Complaint: 18171208

I am rejecting this response because:this does not fox the fact that I was lied to by 3 staff and that I also never received a proper date date for the scooter.

Sincerely,

*************************
Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased headliner glue for my work. Only one can arrived. When I ordered and paid for two. Amazon is refusing to rectify the situation. because, for some reason tracking is showing as delivered. I would really like to just received another shipment of the product, but because Amazon is not doing that I would just need a refund.
Business Response
Date: 10/18/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-112-1611026-8470657.

Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time. Amazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/05/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We made a purchase on September 18 with Amazon gift cards,$2000worth.with valid activation by the seller,and redeemed successfully with Amazon.two days later,amazon have issues with my account,after endless attempt to communicate with amazom ,without any good faith effort,Amazon closed my account,and blocked me from further communications with them.
Business Response
Date: 10/08/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account access and the gift card balance.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,Amazon asked me to send the Utility Bill to verify the account. I did so, but unfortunately I received a rejection without any explanation. I attached it to this letter. Please make sure you review it carefully.The information in my account and the information in the Utility bill are completely identical:From my account: Legal business name: ONE ************ Place of establishment address:111 **************************************************************** From Utility bill:ONE ************ ******************************************************************** The date in the Utility bill is September 20, 2022, so it fits the requirement of novelty, which is no earlier than 180 days.I ask you and Amazon to review and accept my letter with a Utility bill. I hope my account will be reactivated. Thanks a lot in advance!
Business Response
Date: 10/21/2022
Hello ***************************************,

We received your submission but do not have enough information to reactivate your account at this time.

Why is this happening?
We were unable to verify the documents that you provided. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.com/gp/help/G1791

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible

Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, *******, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

How do I send the required information?
To submit this information, follow the instructions on the banner at the top of the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact [email protected] to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the "Funds withholding policy":
https://sellercentral.amazon.com/gp/help/9RA9LYBJ3QP27M6

We're here to help
If you have questions about our policies or the required information, you can contact Selling Partner Support:
https://sellercentral.amazon.com/cu/contact-us
You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about these topics, send an email to [email protected].

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
https://itunes.apple.com/us/app/amazon-seller/***********
-- Download the Amazon Seller app for Android:
https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_**
Customer Answer
Date: 10/25/2022

Complaint: 18170938

I am rejecting this response because:

Greetings,
Amazon's response "We received your submission but do not have enough information to reactivate your account at this time." is not true.
Because they didn't ask for any new information other than:
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible.
A business license isn`t applicable in my case. That's why I only provided the electric utility bill. I attached it to this letter.
The information in my account and the information in the Utility bill are in a different order, but they are still identical in value. You can see this by comparing a screenshot of my Amazon account page and the utility bill.
From my account:
ONE PIT STOP LLC
111 ********************************************************************************************* Utility bill:
ONE PIT STOP LLC
111 ********************************* #****
***** **
33132

The date in the Utility bill is September 20, 2022, so it fits the requirement of novelty, which is no earlier than 180 days.
Please review and accept my letter with a Utility bill. I hope for the ******** of Amazon Support in solving my case. Thanks a lot in advance!

Sincerely,

***************************************
Business Response
Date: 10/28/2022
Hello ***************************************,

We received your submission but do not have enough information to reactivate your account at this time.

Why is this happening?
We were unable to verify the documents that you provided. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.com/gp/help/G1791

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible

Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, *******, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

How do I send the required information?
To submit this information, follow the instructions on the banner at the top of the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact [email protected] to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the "Funds withholding policy":
https://sellercentral.amazon.com/gp/help/9RA9LYBJ3QP27M6

We're here to help
If you have questions about our policies or the required information, you can contact Selling Partner Support:
https://sellercentral.amazon.com/cu/contact-us
You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about these topics, send an email to [email protected].

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
https://itunes.apple.com/us/app/amazon-seller/***********
-- Download the Amazon Seller app for Android:
https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_**
Customer Answer
Date: 11/02/2022

Complaint: 18170938

I am rejecting this response because:

Greetings,

I have not been given any new information. Amazon's response "We received your application, but we don't have enough information to reactivate your account at this time" is not true and I get it automatically on providing my documents. When I called Account Health directly, they can't tell me the reason for the denial either. So I assume there was a mistake.

As I wrote earlier, the Business License does not apply to me. And I have already submitted my cell phone bill for the last 90 days. I have attached it to this letter.

The information on my bill and the information on the utility bill are in a different order, but they are still identical in meaning. You can see this by comparing a screenshot of my Amazon account page and my utility bill.

From my account:

ONE PIT STOP LLC.

111 ****************************************************************************************************** the utility bill:
ONE PIT STOP LLC.
111 ********************************* #****
***** **.
33132

The date on the Utility bill is September 20, 2022, so it meets the newness requirement of no earlier than 180 days.

Please review and accept my Utility bill letter. I am hoping for the ******** of Amazon support in resolving my case. Thank you very much in advance!

Sincerely,

***************************************
Business Response
Date: 11/04/2022
Hello Dear Seller:

We received your submission but do not have enough information to reactivate your account at this time.

Why is this happening?
We were unable to verify the documents that you provided. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.com/gp/help/G1791

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible

Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, *******, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

How do I send the required information?
To submit this information, follow the instructions on the banner at the top of the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact [email protected] to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the "Funds withholding policy":
https://sellercentral.amazon.com/gp/help/9RA9LYBJ3QP27M6

We're here to help
If you have questions about our policies or the required information, you can contact Selling Partner Support:
https://sellercentral.amazon.com/cu/contact-us
You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about these topics, send an email to [email protected].

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
https://itunes.apple.com/us/app/amazon-seller/***********
-- Download the Amazon Seller app for Android:
https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_**
Customer Answer
Date: 12/07/2022
Greetings,

My complaint link is no longer valid, so I would appreciate it if you would reopen my case. It is related to ***************************.

My problem with Amazon is still unresolved, and I have more information about it.

I am attaching the Utility to this email.
Thank you in advance!

Business Response
Date: 12/11/2022
Hello seller,

We received your submission but do not have enough information to reactivate your account at this time.

Why is this happening?
We were unable to verify the documents that you provided. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.com/gp/help/G1791

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible

Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

How do I send the required information?
To submit this information, follow the instructions on the banner at the top of the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact [email protected] to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the "Funds withholding policy":
https://sellercentral.amazon.com/gp/help/9RA9LYBJ3QP27M6

We're here to help
If you have questions about our policies or the required information, you can contact Selling Partner Support:
https://sellercentral.amazon.com/cu/contact-us
You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about these topics, send an email to [email protected].

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
https://itunes.apple.com/us/app/amazon-seller/***********
-- Download the Amazon Seller app for Android:
https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_US
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Instead sending an order of books, amazon stole 800 usd from 2 pieces of ************************************** stop&shop supermarket network.Then they blocked the account and are blackmailing what they already received 3 times. Receipts of activation of giftcards, receipt of purchase, etc. Constantly in cycles. They are refusing to provide a company's businessaccountant contact details and also the companie's address.They want to forge&fraud and steal more. Login and activity screenshots were made before they blocked access, I did not initiate blocking. Books should have been already delivered, instead of it amazon employees stole 800 USD. Amazon wants to forge and hack and belongs to a group of romanian and british forgers fraudsters and criminals. They steal and threaten and they lie upfront.
Business Response
Date: 10/20/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2022-10-20 confirming account reinstatement.

Sincerely,
********
Amazon.com
===========
Customer Answer
Date: 10/26/2022

Complaint: 18170711

I am rejecting this response because:

It is not satisfactory towards a customer whose customer=consumer rights were violated to the level that
instead of fulfilling his customer rights by business and various entities, in tge past attempts to murder the customer happened performed by fraudulent ******* and romanian forgers and fraudsters even stealing salaries from public authorities and from amazon, too.
They think they can do anything and they think wrong !
Complaint needs to be kept alive due to forgery&counterfeiting by amazon &their fraudulent behaviour &delays&their debts towards customers.
Amazon should not only restore access,but also deliver books,
often they are fakely declaring activities.
Customer must receive all ordered items and amazon should apologise for inconvenience and impudent behaviour of
fraudulent amazon employees using fake names in there.

Amazon's behaviour is unbusiness like,unprofessional, fraudulent, thievish and dishonest
and after a more than month and 12 days: 42 days !!! of thievish ******* and romanian shikan from forgers, fraudsters and
violators of human rights and thieves in amazon breaching good business practices, customer rights: they are blackmailing customers.
The dishonest impudent rudely behaving
amazon employees on the stated phonelines should not only apologise, but
also state their real names since even name ********: respondent of the complaint is a fake name and incomplete
and no professional company would behave like that.

First they anonymously declared not logically that by the system recognised giftcards would
be 'illegal', whilst activated after paymen in 2 seconds fully legally in a chain network of supermarkets , then amazon constantly making up various
nonsenses tried to trick and blackmail ids for forging and harrassing whilst they themselves use fake names and finally brotish fraudsters and thieves
are issuing pre-generated bank-card numbers via banks pushed into from *****companies,
and i stead paying debts which ******** and ******* has they are sniffing onto people whom they robbed and are robbing them more.
After more than a months :42 Days!!! of computerised shikan by amazon
and their fraudulent impudently rich permenently oversalaried employees stealing the money and having stupid remarks and illegal requests which all are violating customer rights
as described in documents, and are rude towards a customer who paid upfront:
since September 7-8, 2022 amazon only restored access to the ordering website and the balance
on October 20. 42 DAYS instead of never touching what a customer did not ask them for.

********************** needs to learn to apologise and behave as a business and not as damage makers.
Amongst other expenses are postal fees and days and weeks of lost time onto finding contacts and institutions,
and if amazon instead delivering orders wants to steal and shikan and blackmail and forge customers,
they do not operate what they were established for, for selling goods, so amazon should be struck off the business registry(company registry/companieshouse since this is not the first occasion and amazon employees think
they are there to shikan harrass and mob and do annoyances to customers.

Restoring access is not enough, amazon needs a course of polite behaviour,
since is shikaning customers and caused time-loss, expense, inconveniences and distress and should apologise
and compensate for lost time.

AND AMAZON HAS TO DELIVER the ordered goods (books), since that is what they were paid for.

Complaints needs to be kept alive UNTIL all the goods will be delivered
and unprofessional impudent behaviour of ******* and romanian employees of amazon needs to be identified by name,
need to be identified until they apologise and bear responsibility
fir timeloss, distress and damages which they are causing often also by fakely advertising and declaring activities fakely:
pretending sending books when they did not send them and similar.
Plus sources how to track the items should be published too since they are not using **** postal services.

THIS and IT is no way, that amazon sees an order, money on the giftcards, and cancels orders and
blocks website=steals the money.
That should have come with apologies in 5minutes and not 42 days without apologising; that is all impudent harrassment by amazon since the customer did not request any of their
impudent interventions neither blockings and
If screenshots had not been made, amazon would have stolen everything. Also this shows their fraudulent behaviour towards
customers. Customer had expense even with postal fees and racism against civilised people which is coming from various partots in amazon.

If ***** and romanians think it is alright to forge, murder and steal which they do to cover up 20years of their lies and forgery and counterfeitings and they are maliciously communicating and lieing upfront by both public fraudgangs hiding in amazon and in their public authorities, instead of paying their debts and years of damage which they are causing, by violating human rights, and i stead
fulfilling customer rights they are murdering abused customers
then they both ** also Ro should be kicked out of ************** as thievish, forging countries violating human rights, until the learn to pay their debts because their approach shows they are mentally sick sociopathic criminals&vandals, thieves and fake names and it is not alright, they need to learn to take
responsibility for their wrongdoings and nazistic behaviour, they need to learn to sign&rubberstamp themselves and to use real names and stop abusing computers and forging digitally using fake names and synthetisi g voices and intimidating customers whom they robbed and uk&ro with their uncivilised behaviour needs to learn to pay the damages which they are impudently, aggressively and arrogantly causing 20years long by they are threatening everyone.
It is not alright. They owe 450 millions for violating human rights and **&RO with their impudent fraudulent behaviour and forgeries and houlliganship, they should be kicked out with shame from ************** and emphasised about they are uncivilised criminals terrorising everyone, because polite people would not do what they do. They owe 450 millions and instead paying they forge& steal. That is a shame and they deserve the shame and more shame they get the better,
and they need to be called properly what they are: intimidators of customers, abusive criminals, murderers and thieves. It is not alright and they barbars have to learn to apologise and compensate for years of timeloss and damages which they cause.

Sincerely,

******************
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 18th a treadmill was delivered and installed by Amazon. After a week I reached out to Amazon telling them the install was incorrect. The installer left parts out of the machine and wired it incorrectly. Amazon emailed me to which I replied with photos as proof. I reached out on the following dates.Sept 7th Sept 13th Sept 16th Oct 4th Each time I'm told someone will reach out to me in a certain amount of days. No one ever has attempted to contact me. When I call Amazon I'm told the issue will be escalated and they will re-open the ticket. The treadmill has costed me $871 which included the cost of the installation and warranty. As of today I'm paying for a treadmill which can't be used. I've included attached photos of the parts which were not installed to the machine. These are the same photos sent to Amazon when the issues was originally brought to their attention.
Business Response
Date: 10/18/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon checking with order details I see that the refund for the service was already processed.

In this case you can return the item to get refund . You can request for pickup so that once item returned you'll get refund for it.

To request a pickup of your ******************** Treadmill + 30-Day iFIT Membership , follow this link:

https://www.pilotdelivers.com/order-return-form/?custid=********************

Use this link only for this return. For future returns, visit our ********************* to review return options.

The link takes you to a form on the Pilot website. Fill out all fields that are marked with an asterisk (*), including this information:

- Original Tracking Number: TBA673569560000
- RMA Number: DYdcbVJHRRMA
- Does the Order contain any fluids, gas, or oil? Is the item an opened mattress? No
- Is the order packaged? No
- Is the item assembled? Yes
- How many items are returning? 1
- Is the product a television? Na
- Product Description: ******************** Treadmill + 30-Day iFIT Membership
- Product Weight (pounds): 203 Pounds
- Product length (inches): 74 Inches
- Product width (inches): 36 Inches
- Product height (inches): 54 Inches

When you have entered the information into the form, click the "Submit" button at the bottom of the page.

Pilot replies via email, typically within two to four hours. The email contains a return tracking number and the scheduled pickup date and time. Check all email folders (including the Junk folder) for confirmation from Pilot. Save the email response to reference the return tracking ID.

If the appointment doesn't work for you, respond to the email from Pilot to request a new date or time.

Pilot requires someone over the age of 18 be present during the return pickup. The carrier brings all the necessary paperwork, so you won't need to print a return label.

Once Pilot has returned the item to us, it takes up to 14 days to process a refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a sectional that I ordered from Amazon on 7/26/22. The boxes arrived damaged, but the product seemed ok. When I arrived back from vacation, one of the arms of the sectional cracked and collapsed. I contacted Amazon on 8/22/22 regarding the broken couch. Finally, after many emails and calls, they agreed to accept the item for return, even thought according to them it was outside of their 30 day return window. I didn't have the original shipping boxes as they were damaged. I was advised by Amazon to wrap the sectional in paper or plastic to return. I was then informed by *** that they would not accept the item unboxed. After many calls to Amazon, I was told to order the boxes for the return and that I would be reimbursed. I was told this by a manager and an account rep named ***** on 9/27/22. I then contacted customer service on 10/1 & 10/5 to find our where to sent the receipt for the boxes. I was then told they would not reimburse me the over $200 I laid out for boxes. I was told on 10/5/22 by Amazon rep **** that I was given false information by the Amazon reps on 9/27 and that there was nothing they can do. I was told there is no address to file a written complaint with Amazon. This is UNACCEPTABLE!!!!
Business Response
Date: 10/18/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order **********************. Upon checking with the team , I'm sorry we do not compensate for boxes purchased.

As you returned the item the refund of $1242.42 was issued on Wednesday, October 5, 2022 at 6:34 AM (PDT).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18170735

I am rejecting this response because: I was told by two separate representatives on 9/27 to order the shipping boxes as *** would not accept the return without them, and I would be reimbursed!!! You can find that information where I was told this on your recorded conversations!!! I would NOT have ordered the boxes if I was not going to be reimbursed!!! I was then told by another representative on 10/5 that those representatives provided me with false information when they told me they would reimburse me for the boxes. Your company representatives CANNOT get away with LYING to customers!!!

Sincerely,

*********************************
Initial Complaint
Date:10/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October 2021, the company I work for made a purchase mistakenly using my personal credit card. I reported this as fraud when I saw the purchase on my personal statement and my credit card company issued a provisional credit. After realizing what happened, the company I worked for paid Amazon with the correct card and I reported the error to my personal credit card. The charges were then added back to my personal credit card even though Amazon had already been paid by the company I worked for and the provisional credit was released back to Amazon on December 6, 2021. I contacted Amazon to report this information and they have declined to issue a refund to my personal credit card after now being paid twice for the same order. I have confirmed with my credit card company that Amazon was indeed paid for the order with my card.
Business Response
Date: 10/14/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the inconvenience this whole situation may have caused.

I've forwarded this to our payments specialist team and they have informed that the initial payment dispute towards the order 112-2294956-6124264 was received by Amazon on October 25, 2021. The dispute was closed in your favor on October 29, 2021. On November 2, we received to charge the correct card and the requested card was charged.

As per the payments team, no challenge was sent to your payment issuer from us and no further refund is due.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/18/2022

Complaint: 18170574

I am rejecting this response because: After the initial provisional credit and payment with the correct card, my credit card company rebilled my card for those Amazon charges and has confirmed that Amazon was indeed paid again for that order with my personal card on December 6, 2021.

After my original dispute with Amazon directly, I contacted ******* again and they sent the attached letter in my original complaint dated 9/28/2022. They have provided verification that Amazon was indeed paid from my personal credit card after the order was paid for the second time.

Please see the attached letter from TD Card stating that Amazon was paid. The second merchant was able to look at their accounting records and find that they were paid, even though initially they also believed they had not been.

I would ask that Amazon look at financial records from December 6, 2021 to find where they were paid by TD Card after the order had been paid for with a different card.

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