Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,667 total complaints in the last 3 years.
22,051 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered the following electric generator. It failed in April. Contact Amazon in May and was promised a full refund. No email on how to get it or refund. Contacted each month since and was promised a refund, that email would come in 2-3 days. Never came each month in June, July, August and September. Have screen shots with the customer service centers. Portable Power Station 622Wh, ***** 600W *********** Generator with 2 110V Pure Sine Wave ********** and PD 100W Quick Charge, Backup Lithium Battery ORDER PLACED June 22, 2021 ORDER NUMBER113-1144710-4831409
Business Response
Date: 10/11/2022
Hello Garret,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm so sorry for the inconvenience you've faced regarding ************** Station 622Wh, 600W *********** Generator with PD 100W Quick Charge and 2 110V Pure Sine Wave AC Outlets, Backup Lithium Battery for Outdoor Use Camping RV Emergency Travel (Black).

Upon checking, I see that the return window was expired. Unfortunately we will not able to send the replacement or issue the refund in this case.

I'd suggest you to please contact the manufacturer if the product is under warranty.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/13/2022

Complaint: 18186516

I am rejecting this response because: I took a screenshot of where the manager said it would be refunded 100%. They original complaint was filed in MAY (failed in April inside warranty period) and was SUPPOSE TO BE REFUNDED BACK THEN. As you can see from the file, again a refund was promised and nothing happened. This is getting rediculous.

Sincerely,

*******************************
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 30th, 2022, I requested to return a 4 in 1 charging port that I had purchased from Amazon. I was provided a return label for *** droppoff. I dropped off the item to *** on 10/1/22 and received a drop off receipt. I have yet to receive my refund and notice no current tracking information on the return axcept on 10/1/22. I chatted with a Amazon representative early morning 10/8/22, I was told that they expedited my refund and I should receive it within 2-3 hours as a gift card on my account. I checked my account 5 hours later no credit of a gift card or refund on my account. Even worse the return is no longer showing under my account, and now i'm told that the refund will take until 10/16/22. When I ask why the return. is not showing under my account im told they don't know, that I should be patient for the refund. I spend a lot with Amazon but lately it seems they are to busy for professionalism. I want a full refund that is it.
Business Response
Date: 10/12/2022
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund of the charging station.

I've checked and see that the refund has already been processed on Monday, October 10, 2022 in the amount of $21.59 to your gift card balance.

ou can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 22nd, I ordered an item from amazon for $609.99, along with 5 other items totalling to about $800. 4 days later I receive a package with 5 of the correct items, but a box of masks in place of the $609 item. Upon contacting amazon, they requested I send photos of the box of masks I received and acknowledged that I was sent the wrong item. I was told to return the masks in order to get a refund, but upon doing so, they refused to refund me. I have screenshots from ***** website showing that the package weighed 1.2 pounds (including the 5 other items) when the item in question alone weighs 4 pounds. I confirmed this by reordering the item, (this time I received it) and it weighed 4 pounds. The fact that the first package only weighed 1.2 pounds, when the item alone weighs 4 should be enough proof that the item never left the warehouse, but amazon still refuses to refund me until I send back the item I never even received, despite them knowing the weights are off and despite them acknowledging that I got the wrong item. I have gone back and forth with their CS and every human I talk to seems to see the error, but every email I get from them states I won't be refunded and that the decision is final. Amazon robbed me of $609.99, plus whatever the tax was and they refuse to make it right despite acknowledging I never got the item.
Business Response
Date: 10/29/2022
Hello Christian,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund of $652.69 was issued to your card. The refund will be seen within 5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told this order would be refunded to me since item was never delivered or received.However upon checking that I never received the refund associated with this order despite being told I would.So I need refund for this order to my original payment method. Order# ***-2743947-6409860 Giraffe Tools 5/8-inches Heated Drinking Water Hose with GFCI, Withstand Down to -20?, 50 feet
Business Response
Date: 10/12/2022
Hello,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order. I understand you wanted to get a refund for the same.

I've checked and see that your order in the complaint was refunded on October 9, 2022 in the amount of $154.34. The refund should be seen within 5 business days. An email confirmation was already sent regarding the refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022
Geoirge Groege
Customer Answer
Date: 10/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Geoirge Groege
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
113-1040355-0788226 I have cancelled the dispute associated with this order on September 6th, however I have not received the refund from Amazon.I did not receive the items nor the refund, now ****** refused to provide me the refund.If this does not get resolve, I will ask my bank to re-open the charge back case.
Business Response
Date: 10/25/2022
Hello,

We have denied the customers request for a refund.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
********
Amazon.com
=========
Initial Complaint
Date:10/08/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
114-5965143-8921817 , I was charged twice $109.61 for an order I did not receive. However, I only received partial refund, please look into this and refund me for the remaining refund of $109.61.Transactions Refund: Completed July 30, 2022 - $19.99 Refund: Completed July 30, 2022 - $19.24 Refund: Completed July 30, 2022 - $70.38 Items shipped: July 22, 2022 - AmericanExpress ending in ****: $109.61 Items shipped: July 8, 2022 - AmericanExpress ending in ****: $109.61
Business Response
Date: 10/12/2022
Hello Apple,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you were issued refund in 3 parts.

$70.38, $19.99 and $19.24 all on Saturday, July 30, 2022

You can see the refunds here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=114-5965143-8921817

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com.

Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Apple Apple
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
113-1072294-7885814 This order was delivered to Amazon hub counter, however the location was closed evrtytime I visited. I was told by Amazon that Amazon would pick up the item in 7 days if I do not or can not pick it up. However it's been 40 days and I still do not have the refund. I have contacted Amazon numerous times but i was told a specialist will get back to me. However the specialist was very unhjelpful and told me to pick the item up.I want amazon to refund me to original payment method.
Business Response
Date: 10/12/2022
Hello Blue,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order has been refunded in full in the amount of $91.99 on Monday, October 10, 2022. The refund should be seen within 5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Snorkel Snorkel
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have spoken to reps at Amazon several times since 09/2/2022. I returned an item on that date using a printed shipping label given to me by them. It has been over a month and they have not made an attempt to refund me for the product that they acknowledge that is in their possession. They owe me $915.43 Order number: 113-0101139-5965812
Business Response
Date: 10/12/2022
Hello Christian,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return of a Laptop.

Upon checking I see that refund of $935.43 was issued to your original payment method on Saturday, October 8, 2022. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Please contact me directly by replying to this email if I can be of further assistance.

Regards,
Pratap

Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In july, I purchased 4 pair of ****** pants and a dress. All 4 pair of pants were returned and showing as such and I was charged for the dress. Now the system doesn't reflect any of th his months later and they are charging my cc and still not posting payment to the order for which the items were already returned to them. They will.not listen and the payment even shows in their transactions.
Business Response
Date: 10/11/2022
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the return related to adidas ************** Sereno Pant, Team Royal Blue, XX-Large and adidas Women's AEROREADY Sereno Slim Tapered-Cut 3-Stripes Pants, Black/White, X-Large

I've checked and see that the return tracking is not updated as the item was received by the UPS carrier. We need the return shipping receipt so we can research and take action on this issue.

We'll not be able to take any action on it from our end without the return tracking update or the return receipt.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap

Customer Answer
Date: 10/14/2022

Complaint: 18185987

I am rejecting this response because: after 3 months I no longer have the receipt. Why d iui d the return reverse. If you see where they charged me for a product I dont have and you can send jps picked up but couldn't scan even though it was processed at your center, why do I need receipt. I have never had an issue until now.

Sincerely,

********************* (*****)
Initial Complaint
Date:10/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon for Airpod Pro Tips, which advertised One Day Delivery (see supporting screenshots). I placed this order specifically because I would get it the next day; price was not important. After my order was placed and I checked status of tracking the next day, I found the estimated delivery time was a week out. I have screenshots of what the order looks like when you place it, my order, as well as tracking information from my order attached.Anticipated ******************** should refrain from labeling product as one day prime delivery tomorrow if it will not be delivered next day as advertised.
Business Response
Date: 10/12/2022
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the delivery estimates for Airpod Pro Ear Tips.

Were sorry for any misunderstanding.

Upon checking I see that you've placed an order for the item which is sold by a third party seller on our website. Items sold and shipped by a third party sellers do not qualify for Prime shipping.

Products eligible for Amazon Prime will be designated with the blue Prime logo in your search results, on the product page, in the order pipeline, and at check-out. More information about Amazon Prime is available on our Help pages:

http://www.amazon.com/gp/help/customer/display.html?nodeId=********

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 10/13/2022

Complaint: 18186011

I am rejecting this response because:

I understand I ordered it through a vendor and NOT AMAZON this is not my compliant. My complaint is your website (Amazon website) tells me this part will be delivered next day. I am quite sure your vendors through a third party do not have access to change your website next delivery flag. I have included a picture if I was to re order today and highlighted the verbiage (delivery next day) in case you missed it on the initail complaint.

My request is for you to take down the verbiage (next day delivery) when the part is in fact not a next day delivery part.

Sincerely,

***************************
Business Response
Date: 10/20/2022
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about longer shipping times for Airpod Pro Ear Tips.

I apologize for the inconvenience that you've experienced in this case.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll make sure that this is not repeated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Pratap

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