Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,466 total complaints in the last 3 years.
21,528 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday I bought this calculator from Amazon: Texas Instruments TI-Nspire CX II Color Graphing Calculator with Student Software (PC/Mac) https://a.co/d/7Lrlqd5, My daughter needs it for her PSAT on Wednesday October 12. The delivery date showed us Monday October 10th which was perfect before my daughters test. I went ahead and did financing via affirm to pay it in 6 payments. Affirm charged me ***** last night and the remaining balance was going to be paid in 6 months, When the order was put through it said the delivery date was Wednesday October 12, so my daughter can't even use it for her test. Then this morning I wake up and realize amazon went ahead and charged me the full balance of the calculator without my consent. So i ordered 1 calculator and was charged $127.72 and $***** and still have pending payments on affirm. I call Amazon and they are like ohh there's nothing we can do about this. I didn't pay the calculator in 1 payment because i needed that money for other things. The Amazon person even said I think that when affirm realizes the payment was made in full they'll give you your downpayment back. But they dont give me any guarantees. But in the meantime I don't have access to my money that I was going to use for something else. I was pretty much charged for 2 calculators and will be receiving one and Amazon says there's nothing that they can do. This morning i went back into the link and now it shows if i order today delivery date October 11th so if i order a day later my daughter would have gotten it on time? Now my daughter will go into her test without a calculator and i was wrongly charged by Amazon and they can't do anything about it. I am very angry and dissapointed because I have trusted amazon with many transactions in the past.
Business Response
Date: 10/23/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-5322401-2234663. Upon checking I see that this order was paid with your card and not Affirm. If you still have queries about the payment, please visit Affirms help center: https://helpcenter.affirm.com/s/topic/0TO3t000000tPWEGA2/make-payments.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an gift card from amazon on their amazon.co.** website. (Order # ***-0886893-4429157) the gift card was never sent and I didn't notice. however as time went by i lost access to the original email that was used to receive the gift card. When I noticed I was missing this gift card, I reached out to amazon. At the first point of contact they refused to change the email address and told me they could only reissue it to the original email. So I spend over a month working to gain access to my old email. I finally did, and now amazon says they won't reissue or refund it. This is theft.
Business Response
Date: 10/11/2022
Hello,

I am Nishith from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you this issue.

You'll need to contact our partner site, Amazon.**, for more information about gift card, as our international websites operate independently. You can contact them directly at:

https://www.amazon.co.**/gp/help/contact-us/general-questions.html

we appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,
******* Gajjala
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I placed order # ***-2741899-0034648 on 9/28/2022. The Dr. ****** cleaning device was supposed to be delivered on 10/1/2022. The status was updated to the item was delayed and no further information was available. On 10/3 It allowed me to cancel the order for a refund. I requested the refund so I can go get the product somewhere else. Well today is 10/10/2022 and I have yet to see the refund. I have contacted **************** 4 times, 2 times I was told the refund was processed and now I am being told I have to wait. I am 8 months pregnant and this is very stressful. Nothing like this has ever happened to me with Amazon before, I spoke with a supervisor today who bascially said I had to just wait. What type of customer service is that? I get a different answer everytime I contact customer service. I need a resolution to this issue and I will be cancelling my prime membership.
Business Response
Date: 10/17/2022
Hello *******,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

After reviewing, I see that the refund has already been processed on Thursday, October 6, 2022 at 12:56 AM (PDT) and refund amount $67.25 to your Original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:
http://www.amazon.com/gp/css/summary/edit.html?orderID=111-2741899-0034648

If you don't see the refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

We appreciate your business and hope to have the opportunity to serve you again in the future. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a total of five items from Amazon.com (Prime) for my son. The items are as follows: 3 long sleeve cotton tee shirts, 1 hoodie and 1 leather belt. The total given by Amazon.com was $97.70. The items were sent to my son at his address. I was overcharged by another $95.79, $59.79 and $29.95. I called Amazon and the customer rep ***** said the charges were for shipping. I explained that I would never pay for shipping that cost more than the items I purchased and the items were shipped locally. The customer service rep said she would have to call the companies that are a third party for me to get my money back. I explained that my bank transaction clearly indicates the money was paid to Amazon and I want a refund from Amazon.
Business Response
Date: 10/11/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused by this situation. Upon checking I see that you were charged $97.70 for order #***-4490616-3316266, $95.79 for order #***-4139814-5184208, $59.79 for order #***-7592310-7767448 and $29.95 for order #***-8877507-8529814. Merchants have the ability to set their own shipping prices. You can always contact the merchant to ask about the cost. To do that, click on the seller's name and then click "Contact Seller."

Amazon is like a shopping mall; there are many sellers and merchants that sell and ship items on our website. We process your payment through Amazon.com, and provide the seller with your shipping address. From there, they are responsible for sending you the item within the allotted time-frame. As a result, we are unable to offer a refund on those orders.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/17/2022

Complaint: 18191045

I am rejecting this response because: that is totally unacceptable! I made a purchase under my Prime account and never agreed to the erroneous shipping fees. The fee I paid was to Amazon and the it is clearly delineated on my bank statement. Why would anyone agree to pay three times more for shipping than what the item cost? I certainly did not and I want a refund from Amazon!

Sincerely,

*****************************
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been blocked from Writing reviews without any explanation I have emailed amazon to fix this but I get no replies they ignore any emails sent to them.
Business Response
Date: 10/11/2022
Hello,

We have reviewed the customer's account and we are unable to reinstate their reviewing privileges.

We are unable to provide information on our investigation methods.
Customer Answer
Date: 10/11/2022

Complaint: 18191043

I am rejecting this response because: they won't unblock me for no reason

Sincerely,

Braian Ascua
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 24 I called Amazon and let them know that I accidentally put the wrong labels on top on top of 2 packages it is a one of which that was going to them that they supplied the tracking number and it was going to them anyway so I noticed 5 minutes after I did it after I mailed it I called them told them that I made the mistake they told me that they would stop it and transit and they would get returned back to me wouldn't even get delivered to them I'll offer to pay for it and I said should I *********** but I'm contacting you 1st because you all supplied the tracking number and it's going to yo and it's they said no don't worry about it it'll get stopped in transit'll get stopped in transit and it'll get returned back to me Well nobody submitted anything at all at all which is very disrespectful by the largest company in the world but I wait like a week and a 1/2 and then say where's I see that this package got delivered to Amazon and I'm aggravated now because they told me that it wouldn't get delivered to them I demanded a supervisor whose name was ***** and she said she had bad news for me that nobody submitted anything at all that's why the package wasn't returned to me which is even more disrespectful and I told her to escalate it to the fullest and she told me she'd call me back in a week if she didn't hear anything and credit me after that week which does prove of that too she said by September 8th if I have seen her do you think she'd just credit it which I want the package back it was a one of a kind item So that's already 3, 4 ,5 lies cause she didn't call me And every time I called after that I demanded a supervisor each time which all these calls are monitored and recorded and every single supervisor told me that the last person didn't do this and the last person didn't do that and I don't work for Amazon I presented the problem on July 24th on a Saturday which all the calls are monitor and recorded I told them to find the package But they lied eve
Business Response
Date: 10/21/2022
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the problem you've had with your order 111-9038215-7653029. I apologize that you haven't received a refund for the item you returned. Since this item wasn't scanned by the carrier, and more than 30 days have passed, we're unable to issue a refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It's Amazon and a ********* store I purchased two Amazon gift card ans at time to redeem they both say used I have reached out to not only ********* I have reached out to Amazon and they just keep sending me elsewhere without a resolution all I want is a fund on both my purchases one is for ****** and the other is for ****** dollars this is not chump change as I was trying to help a friend and now I encounter this issue I have copies of the receipts any thing that is needed to show purchases all im asking for is a refund on both cards and no one is helping
Business Response
Date: 10/11/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the gift card purchased from store.

Upon researching the details, I see that gift card is already used on different account but due to security reasons we cannot share information on which account the gift cards are used.

I request you to contact the store to check if there is anything they can do or you can contact the bank that issued the credit/debit card which you used to purchase the gift cards and dispute the charge.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18190997

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
october 4 2022 i ordered organ vegan protein shakes from Amazon. i paid using my EBT card. The items were never delivered . Amazon page stated undeliverable . there was noting wrong with the address. I paid with EBT card $53.00 i called 6 times for a refund i was hung up on or disconnected 3 times . As well when i asked to speak with supervisor they never called me back. ION the Amazon page first it said i paid with my Ebt. then a few hours later it said di paid with my VISA.One representative stated the refund was process and it take 7 to ten days. I am world trade center survivor going into surgery . I needed medically/nutrition wise what i ordered. Now, because of 7 to ten day refund i will not have what i need . NO one was helpful on the phone. No one. or i was disconnected or hung up on. I still dont know status of refund was refund applied? what happened to the shipment and which card was refunded . It is not acceptable.Not the refund status , not the undeliverable not the unhelpful representatives, not amazon supervisor. .Where is my refund? they make it impossible to find order # or cop/paste order so i can show you
Business Response
Date: 10/11/2022
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon order # ***-6508132-1280220. Upon reviewing the order details and refund status,I see that order marked as undeliverable and returned back to seller , I see that the refund of $53.98 issued to you on Monday, October 10, 2022 at 3:26 AM (PDT) and the refund confirmation email also sent to your registered email on Monday, October 10, 2022 at 5:29 AM (PDT).

You'll receive the refund with in in 2-3 days.

You can view details of the completed refund on your Amazon.com account:
http://www.amazon.com/gp/css/summary/edit.html?orderID= ***-6508132-1280220

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Seller Brand Application was submitted 10/06/2022 After a series of what seems to be superfluous email notices, on 10/09/022, someone from *****, an outsourced group said: " We have received the response from the internal team and they inform that Investigator Rejected: The images of the product and/or packaging are not real-world (ex. images are computer generated, marketing quality, or digitally altered). "However my application was submitted by photos of the product taken from me with a time stamp. Therefore, I am requesting an honest review of the application as stated in the guidelines rather than assumptions, or bias presumptions. Furthermore to mitigate such misunderstandings, seller applications should be able to use the "reapply" button on the website. On the other hand if it is not an honest review re: the checklist for the brand application but a way to deny sellers for what seems to be no real apparent reasons (in this case incorrect) than it may be considered discriminatory practices.
Business Response
Date: 10/16/2022
Greetings from Amazon Executive Seller Partner Relations Team.

We have received an update that the brand Ti Leaf Creatives have been created in our systems on behalf of seller and they should not have any issues listing under the brand moving forward.

Additional authorization requests my be required if they plan to request product id exemption or plan to list under certain products categories.

Have a pleasant day!
Customer Answer
Date: 10/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************************
Initial Complaint
Date:10/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is holding my money hostage. I have had several issues with them. They seem to not want to do business correctly. I have ordered several items from them and when the items are not delivered they make it seem as if it is my fault. *** is to blame. I left specific delivery notes and they were not followed and it had my packages to be stolen. I installed cameras on my property to catch the thieves and the issue was not theft. It was *** saying they were delivering my packages and they were not. Amazon closed my account and does not want to issue me a refund for my remaining gift card balances and told me I can only make digital purchases and when I try to make digital purchases they cancel the order. My money is in limbo and they refuse to refund me. I just want my money back. I shouldn't have to get a lawyer to get my situation handled. This is a billion dollar company and they are holding ****** dollars and won't let me spend it or give it back to me. I need help
Business Response
Date: 10/12/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the gift card balance refund. I'm sorry for the inconvenience caused.

Upon checking, the e-mail address you have provided to us with isn't associated with an account matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com

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