Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,647 total complaints in the last 3 years.
22,045 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has blocked my ability to post reviews about products purchased. I have contacted them repeatedly via email asking for them to look into why. They stated my reviews violated community guidelines yet will not provide evidence of how. I emailed suggesting this may be due to me catching up on reviews and completing several in a short period of time. In addition, I can no longer ask questions about products due to this same issue. This is a practice that prevents customers reviewing products sold on their site and is done without communication providing specific information.
Business Response
Date: 10/22/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the restriction on your reviewing privileges.

I've forwarded this complaint to our communities specialist and they informed that the account's reviewing privileges are active and the reviews are in normal state.

I request you to review any item from your recent orders and if you face any issue, please reply to this email directly with the screenshot of the error message.

We appreciate your understanding and cooperation.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I share the same Amazon account, yesterday 4 am our account was closed by Amazon for no reason. We've tried to follow the system email and submitted the credit card bill as proof of the address (please see the attached pdf file), but our account is still on hold and it shows: "The information you supplied was reviewed by Amazon but we cannot remove the hold on your account at this time. "Our account information: Email: ****************** Name: ************** (my husband)We are really disappointed by Amazon, we really want our Amazon account back ASAP.
Business Response
Date: 10/21/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/20/2022 confirming account reinstatement.
Sincerely,
***
Amazon.com
Customer Answer
Date: 10/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Kuan-*********
Initial Complaint
Date:10/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had placed an order through Amazon earlier this week. I received all but 3 items yesterday (10/7/2022). I called Amazon to let them know that I was missing 3 items and the representative said she would transfer me to the correct department for replacement or refund. Another lady got in the phone (**********) and she told me that their records show that all items were put in the box for shipping. I explained that all the items except 3 were not put in the package. One was a 4 pack of Dove Body Wash for $20.75 plus tax and shipping. The other was 2 - 2 packs of fall ******* for $17.99 each ($35.98) plus tax and shipping. I didn't ask for a refund just to send me the items that I ordered. They don't want to replace or refund so now I want a full refund from Amazon.
Business Response
Date: 10/11/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that you havent received your item(s) from order #***-5173324-3948208.

I can see the issue was escalated to our team and they have investigated this matter. Based on the results, we aren't able to provide a replacement/refund for this order at this time. I understand this is disappointing and I'm sorry about that however we'll not be able to offer any additional insight on this order.

I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022
I WILL NOT accept this!! I paid for the product, you either deliver my products or refund my money!! I will take you to court if I have to. I don't want my money back, I just want what I ORDERED!!!
Complaint: 18187362

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Ryzen 5 5600G 6-Core 12- Thread Unlocked Desktop Processor, I received a Ryzen 5 **** I don't know if someone had this before me and returned it or if I just **************** straw but I returned the item received and Amazon has refused to acknowledge my return. I have the return receipt from *** and tracking number. In my amazon system they failed to recognize this and it keeps saying they haven't received the product and they will refund me when they do. The problem is I sent them what I had received. They kept the product I sent back, then kept my money on top of that. Now I've lost 2x over. I disputed this with my bank and because Amazon has it in the system that it was never received I just don't get my money back and I don't get the product. This is unfair and I need this resolved. I sent the correct code in when I processed the return or exchanged. I just don't understand. I have the receipt here for the return product that was sent. the box.
Business Response
Date: 10/11/2022
Hello ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the order # ***-1495689-4025858.

As informed by our specialist team, we're unable to issue a refund for this order as we've received incorrect product.

I see that an email has been shared by our specialist team on August 18, 2022, please continue to respond to the email from our specialist team and provide all relevant information. We are unable to take any action at this point.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created a baby registry and had a high chair on it that was purchased by a friend. A different friend bought me another high chair that was not on my registry - the 6 in 1 ************************* Because I already have a high chair, I was trying to return it. I contacted Amazon and tried talking to associates for OVER 2 hours and they kept transferring me, ignoring me, sometimes they wouldn't even answer me and I'd have to start over with a new person SEVERAL times. I sent over the tracking number, the gifters email address, and pictures of the labels on the box. The item is still unopened, new in box. They were so unhelpful and there still has been no resolution. All I want is Amazon credit for the high chair and to return it. I've never had this much trouble with Amazon and I'm very frustrated. I've bought tons of things from them over the years and this situation is ridiculous.
Business Response
Date: 10/11/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you would like to return the gift item you have received through baby registry.

I've tried finding the item details under your "baby registry" however I could not locate it. Upon searching for all "high chairs", I was able to locate "Eat and Grow 4-in-1 Convertible High Chair (Poppy Floral)" which was delivered back last year. If this is the actual item you have and wanted to return, I'd like to inform you that it is no longer eligible for returning for a credit. You can Return eligible gifts purchased from your Baby Registry up to 365 days after purchase. That item is beyond the timeline.

If this isn't the one you are looking for and have recently received it within last 365 days, I request you to please share the exact/correct item name, I'll look for all the lists including baby registry list to locate and help you further.

If it was delivered to you beyond 365 days, then we'll not be able to take any action. I appreciate your understanding and patience.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/11/2022

Complaint: 18187292
Hello,

It is the high chair that I mentioned and what I said is I had a high chair on my baby registry which was delivered, but the one I want to return is one that was sent to me as a gift and WAS NOT on my registry. It was the *************** in 1 convertible high chair, like I said in my original complaint.
It was not purchased more than a year ago.
Sincerely,

*****************************
Business Response
Date: 10/12/2022
Hello,

Thank you for writing back to us.

I'm sorry for the hassle. I understand your concern about this gift order.

I've tried finding the order details through the tracking# available on the picture you have shared with us however I'm unable to locate it. If that tracking is 120 or more days old, it will not show us the details of the order. In this case, if you could please open the package and see any gift receipt inside it and share the same with us may help to locate the correct order to check on the return options.

I request you to please check if there are any gifts receipt available inside the package and share the same with us. I appreciate your efforts on it.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Complaint: 18187292

I do not see one, but here is another picture of the box with Amazon tape showing what it is. I believe the email of the gifter is *********************************

Sincerely,

*****************************
Business Response
Date: 10/20/2022
Hello,

As we discussed in the direct email communication sent and received on Oct 14 and Oct 15, I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. I tried all the possible options to find the order details however it could not be located to help you in returning the item for a credit hence a return is not possible and we are unable to take any further action. I'm sorry again for the inconvenience caused.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Customer disservice IT unable to open (reopen) my seller account.While the buyer part works, I never ever managed to get access to the Seller part. this is almost one year old and there have been many hours of work from my side, that need to be paid back by *********
Business Response
Date: 10/11/2022
I am requesting more information from the seller. It is unclear what email address the Seller Central account to review is associated with.

The original seller account used to be linked to email address ************************** and seller id *********, but the BBB Complaint was filed with email address ****************** that only matches a seller id in ** ********* (either way per paragon investigation I can see both are terminated and related each to each other).

The seller account ended up terminated as a result of a ************ Escalation due to the buyer account for ************************** was initially suppressed and then in the Case ID *********** the *** AM completed the seller account closure after educating them on what happened.

Please have the seller respond with an email address associated with the Seller Central account to review.
Customer Answer
Date: 10/12/2022

Complaint: 18187279

I am rejecting this response because:

Amazon is messing up things once again and forcing me to write the same information over and over.
I had 2 Amazon accounts: ************************** and ******************

One year ago, while I was requesting the cancellation of the ******************, CRAPPAZON sent me a link on my Gmail account.
As I clicked on it all of a sudden - my Gmail account (which had been open and living) for over 10 years was closed.

Despite a number of escalation and emails to *********************** and putting CRAPPAZON on the wall of shame of all social media, there was no willingness for them to recover my GMAIL account, giving all sort of excuses.

At that point, I tried to open the seller account on the only account I was left over: ****************** which is the one I am currently using and for over 1 year your technical issue are giving me the problems YOU CAN CLEARLY SEE YOURSELF in the detailed attached document I WORKED to make it CLEAR for you.
I HAVE NO IDEA what you are talking about. I live in US and at best the accounts where opened while I was in ******* ( or maybe in ** in 2006-2009)

As I have not been able to sell on the ****************** account , I more recently opened again the ************************** seller account only. which seems to be working ( for now at least, before CRAPPAZON F**** It up again)

The ****************** continues to be locked down on the seller part and nobody in this useless company knows why. This is the reason why I am claiming reimbursement of the money. CRAPPAZON is neither able to fix it, not to understand what I am talkng about.

I would say, I hope this clarified the question. In reality, you really had all this information already and you are wasting my time.
As a consequence, please add 50US$ to my request to compensate for the time, you made me re-work on this shameful case - Once again

Dr. Eng. *********
Business Response
Date: 10/16/2022
Greetings from Amazon Executive Seller Partner Relations Team.

For account linked to **************************:

During our research, we have found that the Seller had been informed of their Seller account termination via Case ID: *********** linked to email ID: **************************

We had previously reviewed the account Associated and found the reason that the Seller is unable to access the Seller Account is because the buyer portion of their account had been closed.

When the buyer portion of an account is closed, all access to any portion of the account is removed. What should happen when the buyer portion is closed is the entire account is closed.

However, in rare instances, like in this case, the seller portion remains open and the Seller's inventory stays live and sales can be made but the Seller would be unable to access the account.

Due to this reason, the Seller account associated with ************************** had been terminated via case ID: ***********.

For account linked to ******************:

We are unable to locate any seller accounts linked to ******************
Customer Answer
Date: 10/18/2022

Complaint: 18187279

I am rejecting this response because:
DEAR BBB,
this is exactly the reason, why AMAZON is a scam company.
As you can see, they are messing it up all over the place.
Specifically:
1) They terminated my account ************************** in what was an immensely time consuming case from my side and - as you can read from their answer - they no longer have the details of my case back then
I was logged in under ******************* they sent me a deletion email on the gmail account, I clicked on it and the Gmail account was shut down forever. From that moment on, I had lost the gmail account which was my primary account
2) AS said 100 times already ( clearly CRAPPAZON is NOT able to read) ****************** is my up and running account. This is the account I AM not able to open the SELLER PART as the **** clearly demonstrates.
I am attaching the ***** now, where I am CURRENTLY LOGGED IN into this account as I type this response to CRAPPAZON.
It is quite strange, that CRAPPAZON does not see this account, as they seem very effective, to GET MY MONEY when I purchase stuff with the ****************** account and I pay with my credit card ending in x** 7637
Once again: I have spent thousands of dollars from this ****************** and the proof is attached.
One more proof that CRAPPAZON HAS NO IDEA What they are talking. GO FIX THE ****************** account seller part and forget the gmail.com part: you already F..it up long time ago that one, and I am not going to waste my time on what you screwed and are unable to fix.

Given they are wasting my time , I need to bill it at my rate of 200US$ per hour. This amounts to 10 hours of working so please send me the cheque of 2,000US$ to the address provided.

Dr. Eng. *******************************
Business Response
Date: 10/25/2022
Greetings from Amazon Executive Seller Partner Relations Team.

I understand that you would like to fix the issue on your Selling account linked to ******************

I have reviewed our system and unable to locate a selling account for the above email address. The image that you submitted is from Amazon.com platform for buyers not from Sellers

Selling accounts should be logged in to https://sellercentral.amazon.com/. We can assist you further if you will be able to provide your merchant token number or Seller ID that is linked to the above email.

I recognize that this is not the result that you were hoping for, but I want you to know that I did my best to provide you with the correct information based on the available information in our system. I appreciate your understanding in this matter.
Customer Answer
Date: 10/25/2022

Complaint: 18187279

I am rejecting this response because:
as always over and over and over, we can demonstrate, that CRAPPAZON does NOT read neither the cases submitted through BBB nor the hundreds of emails of previous correspondence.
If the person answering this Email had done the job we pay hime for ( which is to READ AND UNDERSTAND THE ***** he would have SEEN at the beginning of page 2 the picture of the issue I get and that I had referred hundreds of times

I am attaching the **** of that page, to show, how blind he is.

As I mentioned ****** times, there is NO WAY TO PROGRESS from that point on, which IS EXACTLY THE reason why I have made the case publicly available worldwide and had to write to the Ghost of ************* who does not care to answer and fire the whole customer department.

So long story short, I have no clue, what you mean by me having to send info, to which myself cannot have access to.
GO FIX IT

Dr. Eng. *******************************
Initial Complaint
Date:10/08/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Amazon seller account. You must have a credit card on file to keep the account open. Inexplicably, they changed my credit card information on file to "invalid credit card." It had been valid for some time previously. First, I tried to change the card. That didn't work. Then, I tried to close my account. I can't do it because I have an invalid credit card!I have lost sales because I cannot get into the account to verify that a purchase was shipped. Amazon continues to charge me $39 per month to keep this account open.It is impossible to speak to a human being at Amazon. It's all done online.This seems to be a case of fraud. I would like to close this account and would appreciate any suggestions that would help me do this. Should I hire a computer whiz? Should I delve into the bowels of Amazon to attempt to speak to a human being? Should I discuss this with my attorney? Can you help me close the account? HELP. Thank you.
Business Response
Date: 10/11/2022
Greetings from Amazon,

I understand that seller is requesting to close the account as the seller is concerned as their credit card issue is not being fixed.

First of all, I just want to reiterate the fact that if there are pending balances to pay on the account, we are not able to request account closure to the corresponding department.

As the root cause of the issue is regarding Pending CC, I have researched this further. Upon checking, I have found that the reason is because the seller is using a Debit Card.

Amazon do not allow pre-paid cards as a charge method at Amazon.

I advise that the seller update their Charge Method by using a credit card. They can try to use the old one that they have mentioned that they used before. If the card will be declined again, the next thing that the seller needs to do is to contact the bank to confirm that all of the information that they are providing in Seller Central matches the one that they have from the issuing bank. Just in case, issue still persists even after providing all of the correct and exact information like billing address, etc., unfortunately, they would have to use another credit card.

Once addressed, account balances must be settled first. By them, if the seller still want to close the account, they can do so by following below steps:

1. Go to Help section page> Get Support
2. Click Selling on Amazon
3. Click "Or, browse for your issue in the menu"
4. Choose Your Account by clicking the drop down button
5. Click "Change selling plan or close your account"

I am confident that this will address the seller's issue.

Thank you and regards,
Raz
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased *************** Light Curl Defining Cream for total of $44.26 on 09/29/2022. *** damaged gate when delivering. Amazon said that was not their problem, but rather a *** problem and gave me a number where I could not reach a live person or initiate a complaint. Product arrived spilled in plastic bag because the cap had not been tightened at all. The cap could just be lifted off without unscrewing. Called Amazon and was told the product was not refundable or returnable. Spoke with Supervisor ********************************* who said product was not returnable because it was spilt liquid, but he would refund total purchase price if I sent photos of product showing it was spilt, package it arrived in, and shipping label, which I sent. Received reply saying photos did not meet requirements so nothing could be done. I called and spoke with another person who said only one photo had come through. Spoke with her supervisor ****** who said all three photos were there and met their requirements and also that they could initiate complaint against driver; but then transferred me to another department where ***** said she could not issue full refund because some of product remained for my use, and she could issue only $15 credit. This is not acceptable. There is no excuse for the product to be non-returnable and non-refundable. The facts that B&B does not have enough sense to tighten its caps, and Supervisor ******** does not have enough sense to see there were three photos attached are not my problem. I have spent approximately 90 minutes on phone with Amazon for a problem that should have taken no more than 10 minutes to resolve. This is my absolute last purchase from Amazon. I demand a full refund of $44.26.
Business Response
Date: 10/11/2022
Hello ********,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the issue with the delivery of your order for Bumble and Bumble Curl Light Defining Creme 8.5oz.

Upon reviewing the pictures you have sent of the damaged item, we have decided to refund the order. A full refund $44.26 has been issued to the original payment method used. This refund will be processed to your **** Card with in next 3-5 business days.

I hope this helps. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a defective and dangerous childrens playpen from Amazon for my 6 month old daughter. It was not stable. It took me 5 hours to assemble. My daughter also was badly injured due to this product. I tried to initiate a return of the item, but I am unable to take the item apart. I spent over 2 hours trying to take it apart. Amazon refuses to issue a return. Amazon refuses to assist. Amazon refuses to do anything to me. They dont even consider the risk to my daughter. I spoke with a supervisor named *****. He was rude, incredibly unprofessional, and refused to identify himself. I asked for a case number. He refused to provide one. I asked for his employee identification number or any other manner to identify him, he once again refused to provide it. I asked to speak with his supervisor. He again refused to do it. I have never received such poor customer service before. ********************** is profiting from selling a defective product and is unwilling to assist in the return when I am physically unable to take it apart to return it. The account is *************************
Business Response
Date: 10/12/2022
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm deeply saddened to hear that your daughter got seriously injured using the pen you purchased. I hope she is doing good and recovers soon.

I see that this item can be folded. I would request you to please take help of someone to pack it and drop it off at the *** store. Unfortunately we are unable to refund this item without the return being done.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 10/13/2022

Complaint: 18186982

I am rejecting this response because although the item can be folded, it is too large to fit inside of my SUV car even with the seats down. It is also too big to fit inside of a box. This is not a good resolution. More is needed. The response is honestly insulting.

Sincerely,

*******************************
Initial Complaint
Date:10/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spend much more than the average person on Amazon.com as I purchase for myself and my business. I rarely leave a review on items, usually just to let everyone know how amazing the product was. For the past year Amazon has revoked my right to leave reviews on products and will not respond to my many requests to explain why I can't post reviews or why no one will respond. I have sent them emails, used the online chat program and every time they tell me they are apologetic and promise someone will reach out within 24hrs. They never reach out and after being told this 4-5 times, it's getting old. When you ****** this issue, it appears Amazon does this to quite of few people. Maybe it's their bot doing the banning of reviews but to not respond to my request with as much as I spend there is not good customer service.I guess the option here could be just using a different platform to order my products.
Business Response
Date: 10/31/2022
Hello,

Upon checking we could not find any ban on your account and all of your reviews are active on the the site. So you should be able to place the reviews. If you are still facing the error please help us with the screenshot of the same so that we can look into it accordingly.

Thank you.
Customer Answer
Date: 10/31/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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